I was surprised to see these ratings. I've been using Apria for over twenty years, through Group Health Coop and now Kaiser P. Anyway, they have always delivered my supplies and machines on time. Once they sent the wrong size filters but I called them and they corrected the order and sent the proper size by the next day (still on time.) This is through the Seattle area, Redmond location. Once I was travelling through Oregon and realized I had left my humidifier (water tank) behind. Because of the design of the Air sense 10, it won't run without the water tank attached. I found an Apria location in Medford, OR. They gave me a tank in perfect condition and I was on my way. Being on sleep therapy for over 20 years, it would have been difficult to impossible to sleep without the machine. They could easily brushed me off since I was from out of the area, not their local customer, etc. But they didn't. Both locations have treated me like they cared about patients and put patients first. read more

This company has gone through some changes. And they are not as customer friendly as they ought to be. The orders are not accurate. The customer service is very slow. This is not good for a medical device business that people need to rely on. I actually got frustrated enough that I moved my purchases to another provider. I think Apria is suffering from some challenges at the corporate level that are severely impacting the local vendors. They can turn it around, but since I changed providers, I may never know. read more

My husband has been a client of Apria since July 2024. They have not been reliable and they have lied and said they dropped off equipment when they hadn't been there. We order supplies and they don't deliver and when I call to find where the supplies are they don't even have record of the order. I called the general manager and complained about the lie that was told and he said he would call me back to let me know what he found out and never called and that was a week ago. Apria is not delivering newspapers they are delivering equipment and supplies needed for trachea care. Totally unacceptable. Do better Apria lives depend on you and you are. It fulfilling your responsibility. read more

If I could give zero or 1/2 star, I would. These people are only interested in the insurance companies and medical providers that send them business, and they don't give a you know what about those of us that depend on their services and supplies. I had a 10:00 appointment at their Redmond WA office this morning to exchange my C-Pap that has been recalled. The office was closed and locked, with a sign stating that you had to call their 800 phone number. I was on hold over 15 minutes, then the operator said she would call the office and have someone come get me. Another 10 minutes went by, and no one came out. About that time, an employee came up to the door to enter, and I told her why I was there. She went inside, and came back out in 5 minutes and said that the national office that was arranging the exchanges had not told them about my appointment. She did take my data, looked it up, and eventually got me the machine. I waited outside the entire time, I was not allowed even into the lobby to sit down and wait. This is about my 3rd go-around with poor customer service from Apria in about 5 years. If I was King of Kaiser Permanente for a day, Apria would be without one of the medical providers that sends so many customers to them. read more