Giving Apria 2 stars, which is higher than its 1.5-star average on here ... I started my CPAP journey - and I do mean JOURNEY - in early February 2022. I was having problems sleeping and I did both a home test and overnight test and was diagnosed with mild sleep apnea (AHI's of 5.0-8.0). There were two providers who work with Beaumont hospital, Apria and another, and I chose Apria, based on their Madison Heights location (I live in Troy). On May 19, I was hit with a $416 bill from them on my credit card - it was the $315-ish for supplies, which I *was* aware of and knew I hadn't been billed yet, plus $37-45 per month for the machine. I called them to ask for an itemized bill, and they didn't know why May was $45, and February/March/April were $37 - their call center said something like "supplies," but the supplies are all billed separately, so I don't know why. I didn't have a titration study (where I could try on various masks) until 2-3 months into using a CPAP, and Apria will only ship you ONE other mask for free, during the first month of having the CPAP, so that was also a struggle - I chatted with one of their reps and he recommended a nasal pillows mask, which I tried and initially liked, but the blowing output (same deal on the nasal mask, too) was hard to get used to. Apria also has no way to contact them online - you have to call, and if you select Billing, they route you to their call center. I asked them numerous times if my insurance would cover the CPAP supplies and they said they weren't sure, that they had sent the bills to my insurance and hadn't heard back - I called my insurance (BCBS) at that time, and they said they hadn't received anything from them. The only reason I am giving Apria 2 stars instead of 1 is because they do allow you to speak with sleep specialists about the masks, for free, which I took advantage of once. However, the fact that they never gave me any billing information, except for the initial $315 bill (which they didn't charge me until MAY, for some reason, even though we talked about it in February), and the fact that their way to contact them is so poor, warrants a two-star review from me, unfortunately. I've chosen not to continue on my CPAP journey because it's been a major struggle (obviously a personal thing, and not Apria's fault), and I returned the machine to their Madison Heights location on June 8th - hopefully they will not charge me for the month of June, as I was assured on the phone recently, because my billing cycle resets on the 8th of each month. Oh and less than an hour after I returned the machine, I got an automated call from them, asking if I need more supplies. *facepalm* And apparently on June 6, they left me a voicemail reminding me I'm picking up equipment from them tomorrow (June 7) ... Except I was RETURNING equipment, and it was June 8, not 7th. read more

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They have no customer support have to make numerous calls to get my equipment and they juat charge my debit card when ever. I have asked twice to stop automatically billing my debit card without my permission. In 1 month they have sent through 4 charges some for over $100. When I called the last time and asked for a supervisor I was told one would call me back this was 6 days ago and no call. Avoid this company at all cost. read more

Sent us wrong CPAP reservoir even though we got equipment through them. Didn't notice until after 30 day. Wouldn't help us, told we had to wait 6 months for insurance to pay for their screw up. read more

I worked at St John Medical Equipment before it became Apria at St Johns we really cared about our customers When Apria bought us it changed so much and not for the better, They got rid of all there good employees and started to go down hill then, It was sad to see read more

I have used Apria Healthcare for 20 years. I needed a new machine. There was a wait because of the recall. I did get my machine after several months. However, they never bill my insurance. They never billed me either. I had to spend hours on the phone with a Filipino call center where everyone is contracted out. I finally had to have a group call with the local aprea. Then they billed my insurance company blue cross blue shield at a totally inflated price. The CPAP is one unit including the humidifier. You cannot separate the two. They billed 2500 dollars for the CPAP and 845 dollars for the humidifier. I would have to say they are trying to do insurance fraud. Normally the CPAP with humidifier is 1400 dollars. DO NOT USE APRIA Healthcare!!!!! Further the billing department contracted employee in the Philippines will just hang up on you when you ask for a supervisor. The local office people jump to get snotty with the customers. APRIA has been bought out so many times it is ridiculous. read more

What a joke!!!!!!!! Never use this company. All calls go to the Philippines and they don't have a clue about servicing their customers. Transfer calls over and over again read more

I used to live around this location, so when I needed to contact them for some supplies, it was a quick stop right around the corner place for me. Now that I have moved away from this location, I still call them up and get the same great service that I had when I would visit in person. I've got to say that it is a good spot to get some medical supplies when they are in your covered places to go. read more

This company send sends RUDE respiratory therapists to your home, does not follow up on patients needs or requests. Get your equipment anywhere ... but here! read more

This company is not easy to deal with. Can not stop into their store without an appointment. To make an appointment, you have to deal with their "Central Office", so you can't speak with your Therapists easily. First Therapist I met was very helpful, knowledgeable and friendly. Second Therapist was knowledgeable but cold and rude. Called the "Central Office" with a question about the equipment and was told they'd refer it to the office nearest me. NEVER received a follow-up. Had to do my own research. Would NOT recommend this company. read more