So I see all the negative reviews. But my experience was totally different. Once they received my script, there was a delay in processing (5 days). Then they were all in to help me and set me up for success. Chad set me up with what I needed. Then he gave me information on when I could order replacement items. Honestly, the service I received was great. I'll update this if something changes on what I was told. But I'm optimistic as I was truly impressed with the service I just received. read more

One of the worst companies! I wish I had just bought the medical equipment I needed outright. They don't tell you how they will bill you if you aren't in compliance and don't even define compliance for you. I was deathly sick with the flu in November and I didn't use my CPAP during that time. Now I got a bill in March for $225. I spent two hours today trying to figure it out. All three customer DISservice reps were rude and unhelpful. Even my insurance customer SERVICE rep was shocked by how awful they were. CPAP is awesome, but APRIA is the one of the worst companies I have ever dealt with. read more

Horrible! Their service reps have no clue as to what they're doing. They can barely speak English and sometimes can't even find your account. It's the only Medicare approved DME company nearby. I want other choices!! I wish I didn't have to switch for insurance reasons. I may be will to pay the extra $$$ just not to deal with them. read more

I think the need to put a area that you can see your bill and payments that have been made at that shows how much you have paid on a machine and how much it left owing on the machine. I feel that they double bill at times. read more

I have called three times to arrange pick up of our extra oxygen tanks. Each time, they have failed to pick them up or even give us a call to try to schedule another time. I would not recommend this company for your healthcare needs. read more

For a place that's supposed to help people that need medical supplies they are very rude and it seems to me that they could care less about helping me. Especially when there trying to charge me for something I never received are telling me it's my fault I thought in a good business that the customer is never wrong but not in there eyes. It's very frustrating that when u try to ask questions they hang up on you now that does not sit right with me. If you dont want to help leave this job is not for you so I hope this gets to the right people so other customers can get the help they need I'm not goin to name people unless I am asked. Please read and understand take action because there is nothing better than buying local. read more

Horrible..Billing they don't send you bills but somebody from India will call you and say how are you paying..The number that shows up on the phone is unavailable..Delivery drivers there must have a very high medical degree they are able to tell you because your house smells good you don't need oxygen just stop cleaning. Nobody smiles you will have the worst customer service. To be terminally ill and hear we called you last month on an automated line to see if you need oxygen. Then they tell you to go get it yourself. My advise is shop around they do not care how sick you are just about themselves. read more

We called several times in response to a request to return equipment contracted by our family member after our family member was moved to a care facility. We contacted Apria and gave the phone center operator all of our contact information and scheduled pick up times. They missed the first day so we called and rescheduled. They missed that one too. The pick up location is a business that is open 8am to 5pm and has several working phones. Two-weeks went by and they called and said that they had stopped by twice and called several times to pick up the equipment. read more

The customer services are rude and they are very shotty in how they work with their customers I call and canceled my order and went to another company also they give you the feeling of bothering them and they don't want to help gave one star cause this app make me give something would be no stars read more