After considerable research, I placed an order for a Hot Spring Flash for my West Virginia home…read morewith Luxury Pool and Spa on July 23, 2020. Unfortunately, this has been a regrettable decision. I completely understand the manufacturer backlogs driven by increased demand and production issues caused by the COVID-19 pandemic. However, my problem with Luxury Pool and Spa is the repeated false representations both prior to and after the purchase of my spa. Prior to making the purchase, I had narrowed my search to either Bullfrog or Hotspring Spas. Timing of delivery was a key consideration, and I reached out to three area dealers: Envirosmarte, Morgantown, WV - Bullfrog X7 - Receiving September 2020 Blue Oasis, Winchester, VA - Hot Spring Flash - Estimated delivery in January 2021 Luxury Pool & Spa, Charlottesville, VA - Hot Spring Flash - Estimated delivery in September/October 2020 I preferred the features of the Hotspring, so I made the decision to go with Luxury Pool and Spa, despite the slightly later estimated delivery than Envirosmarte. And, I chose Luxury Pool & Spa over Blue Oasis because of the stated earlier delivery date, as Luxury Pool & Spa claimed to be a high volume dealer that could get models in sooner than others. After further conversations with both Watkins Wellness, the manufacturer, and Luxury Pool and Spa, I now know the following: * Watkins Wellness informed me that dealers were aware in July 2020 that there was a 30+ week order backlog for the model I ordered (Hotsprings Flash model). The delivery timeline provided to me by Luxury Pool & Spa appears to have been completely fabricated in order to get the sale. * On August 3, 2020, Luxury Pool & Spa sent me this email: "Your spa is on order. I'm still waiting on confirmation that it has gone into production so I can't give an exact date. We are still looking at the mid to late fall range." I later learned from Luxury Pool & Spa that my order had not even been placed with Watkins Wellness on August 3. * In an email response from Luxury Pool & Spa on August 24, I received the following: "Your spa is in production, we are still waiting on updates for shipping dates." I later learned that the spa was not in production and won't be until February/March 2021. * In phone conversations with Luxury Pool & Spa, the estimated delivery timeline has kept slipping, From September/October, then mid-to-late fall, then November or December, then December or January, and now March 2021. Luxury Pool & Spa blames the manufacturer for all of these changes. Yet, I have contacted the manufacturer to verify what Luxury Pool & Spa has communicated to me, and at each stage it appears Luxury Pool & Spa is knowingly providing false and misleading information to acquire my business. *Luxury Pool & Spa now claims the delays are my fault because the finishes I ordered take longer to get in, but Luxury Pool & Spa was aware of the finishes I selected when all of these delivery estimates were provided upfront in July, and I was never told when I placed the order that these selections would cause delays beyond the initial stated delivery date of September/October. Meanwhile, the other dealer offering the exact same model, Blue Oasis in Winchester, was transparent about the true delivery date of January 2021, which was accurate based on the manufacturer's production. On top of all of these delays, I have invested over $10,000 to build a new deck expansion and electrical for the new spa, so it's too late to cancel the project. The delays and pause in construction and finishing the deck are leading us to exceed the original planned budget as this is adding to the timeline to complete the project. Furthermore, all dealers are now facing significant backlogs, so I am left with no alternatives at this point, and little recourse except to raise awareness of the false claims and misleading sales tactics of Luxury Pool & Spa. I am deeply disappointed and regret doing business with Luxury Pool & Spa. Had I known in July what I know now, I would have purchased through Blue Oasis in Winchester, VA since they were honest upfront about the true expected delivery date of January 2021 which was based on production timelines provided by the manufacturer to all dealers.

I'm very pleased that I stumbled upon Luxury recently. They have a friendly and courteous staff,…read moreand it's great to have a reliable place nearby that tests water for you... helped us get our pool all cleaned up for the summer!

Always knowledgeable, friendly and helpful. I go for vacuum supplies and pool supplies.read more

I took my vacuum cleaner to these guys as it had lost suction and I could not find a clog. They…read moreremoved the clog and cleaned is so well that it looks like a new vacuum. The fee was very reasonable as well.

This is the first year I have used Summit Pools and they have been excellent. Their prices are…read morevery reasonable and my pool has never been cleaner and the water clearer. Today I thought the pump pressure was too high and they addressed it right away. No hassles and no additional charges. This is outstanding customer service. I am a very happy customer and highly recommend Summit Pools.

Excellent response time to "emergency" message !! Mac was able to talk and text me through a pump…read moreand filter problem w/o charging me !! HUGE help during prime opening season. Will not forget his calm efforts and expertise in help me fix the problem ! Cudos Summit Pools - especially Mac !! Thank you for being there !

This is a Excellent company! Great to do business with, KNOWLEDGEABLE, and helpful. Wes and Andy…read moreare excellent!. Pool pros through and through.

From the owner: Our Harrisonburg store offers Spa and Hot Tub sales, Above-ground Pool sales, a full servicing and…read moremaintenance department as well as free in-store water testing. We offer high quality, high performance water treatment programs along with many of the parts and pieces a pool or hot tub owner may find they need.

I can't speak to the cost because I come with my grandson and his parents, but the place is just a…read morefun place to be. There's a small bar, a place to eat (can also get food delivered). Currently there is a jazzy band playing. There is plenty of shade and chairs. A cool place to chill...

Good pool club, with a baby pool (1.5ft), a kid pool (3-4ft), and a full size lap pool with lanes…read more(7ft at its deepest). Water temps are comfortable. Kindly staffed and well maintained (reasonably). Theres a little sandy area for landlocked kids to experience some beach, but it wasnt raked (twiggy and a bit weedy). A beach volleyball court up on the hill. Summer family membership is $1000. pool toys and goggles are available for guest use.

Great customer service. Decent selection of spa chemicals Convenient location for Wintergreenread more

Unprofessional employees. Two heavy-set white tall guys working on briarwood circle today were…read morepicking fights with the neighbors. You don't need that aggravation. Choose a different service.

Very upset with the owners for not getting back to me on an issue I have had with a brand new hot…read moretub. A feature didn't work, and while they did offer to pick up the hot tub and repair it, I didn't like the thought of having the wiring and plumbing undone. Plus who knows what other issues might arise when it is moved to their shop and back. An refund of $200 was offered by the manufacturer, but I didn't feel that was sufficient. A very kind salesperson (Rachel) offered to check with the owners. Months have passed without an answer and numerous phone calls. Needless to say I will not be recommending Luxury Pools & Spas on Pump Road -- poor service when you can't get the owners to stand behind their products! Owners are clearly in it for the $$$ and didn't even bother to call.

We've had our HotSpring salt water spa for 2 years and have been very happy with its easy…read moremaintenance and water analysis process. Great for achy bodies, relaxing before bed, or just for socializing. Took a few years to save but well worth the investment.

I cannot say enough good things about Perry Pools! The owner, John, runs an amazing business and…read morehe was prompt to come fix an algae problem for us during the 4th of July weekend - I was so impressed! It's a beautiful pool and they are just wonderful to us, even though we live a long ways from their business. I highly recommend them for pools and spas - they are THE BEST

Was very disappointed with this company's policies. 1) They…read morerequire a credit card to book an appointment to service your pool, 2) They charge $4.00 per mile to your location and back 3) then they charge $105.00 per hour for time to service your equipment and pool 4) then cost of parts 5) can not have an appointment for 3 to 4 weeks 6) No offer of a discount for first responders or military