Amazing customer service, very responsive and friendly. I would highly recommend…read more When I thought there was an issue with the service he came out , no questions asked and made sure everything was working properly. Everything turned out okay but the fact that he took the time made me feel better.

I will never see the name Texas Native Aquatics and not relive the trauma they have caused. Let me…read moretell you about it. The previous owners of our home did not care for the pool, so after many years of trying to find the right person for the job, we thought Ryan would be our savior; boy, were we wrong. Things started off great! My husband found him on YELP with a high 4-star rating back in December 2024. Ryan was eager and appeared excited to bring our pool back to life. Ryan and Team started working on our pool February 2025. I mean, this guy is over communicating at this point. Keeping us updated on when they were coming out to the house and what materials were being purchased & so forth. We were indeed pleased. Our first biggest mistake, we paid him in full in April 2025. Ryan immediately stopped accepting our calls and stopped replying to text messages. We were out of $12,000! Thank the Lord we paid with a CC, so we took it up with our bank, but it wasn't easy. In June 2025, we were told by our bank that Ryan submitted pictures of a completed pool---claiming it was OUR pool. As a result, the ruling was ruled in Ryan's favor, not ours. We were in complete shock; utter devastation. FULL TRANSPARANCY POST NEXT: The stress was unimaginable. I stopped eating, my hair began to fall out, and I was so filled with anxiety, I could barely work. Texas Native Aquatics put such a severe strain on our lives, but my hurt turned into anger, AND WE FOUGHT BACK. We were not going to accept this! We took even more photos and gathered even more text messages to prove our case. It took hours upon hours to put the evidence together, but the hard work paid off. The claim was reopened and TODAY, the bank ruled in our favor. Today is September 16, 2025, and our pool is still unusable. It's been drained for 7 months---which can lead to more serious issues. We've declined hosting family events, friend get-togethers and birthday parties for our nephews all due to our pool condition and the pain/suffering Ryan Williams has caused. Feel free to visit his google and yelp page---as you can see, we are not the first to write about being taken advantage of. And as of recently, his ratings have declined. I am truly fearful for this guy because if he continues this type of practice, then he might end up working for the wrong client and he will be out a lot more than he is now. Lucky for him, he got a nice couple I ABSOLUTELY DO NOT RECOMMEND RYAN WILLIAMS AND TEXAS NATIVE ACQUATICS.

The appointment was quickly acknowledged and scheduled. Derrick showed up and was very…read moreknowledgeable about the pool and equipment. He solved the problem and was very reasonable. I used him 5 yrs ago and just recently. He fixed the problem this most recent service request within 5 minutes and did not charge me. I am so thankful for a honest person who is also a Christian. Thank you Derrick!

Customer beginning in May. Can't emphasize enough how poor the communication is. I don't believe…read morethey understand that people mostly hire them for pool service because they don't know much about pools. I greenlighted and paid for every recommendation made by them via text. Was told we needed a new actuator, no explanations. Paid for it no questions asked. Received one text about a month ago saying to add water, which I did. Got a text today from them saying they will no longer service the pool because the water level was low the last 4 times they came by. If I knew what was wrong with the pool I wouldnt have hired royal blue to begin with. You would be better off looking elsewhere for pool service. Even the text firing me was so condescending. Not good business.

Technician came by and figured out my problem. It was an easy fix and he told me what to do and…read moredidn't even charge me. Very thankful for his help!

Matt has done a filter pump clean and inspection on my pool when we moved in and he's incredibly…read morehardworking, very professional, and sends great feedback afterwards. From now on, if I ever need something done with my pool, he's my guy.

Philip was amazing. The pool was in bad shape, Philip made it new again…read more He has went up and beyond on this project. HIGHLY RECOMMEND! Thank you Philip!

Needed help with DE filter. Philip came the next day and fixed our pool problem in short order…read more Very knowledgeable. Very reasonable price for service. We will definitely call them for further service and support.

Fantastic work and they scheduled us quickly and completed the work cleanly and on time.read more

H&S did a great job with my full pool refinish (plaster, tile and coping). Very communicative and…read moreeven voluntarily remedied an unfortunate situation where some of the coping was damaged by tree droppings during the work. I highly recommend working with them.

Spoke with Keith with Primo Pools about an issue with the pool. He walked me through trying a…read morecouple of things to do myself and lo and behold, the problem is now resolved. He educated me on the how the valves work and how to rebuild them. Very professional and knowledgeable. Highly recommend.

This is a family run company Dad Keith and son Kassidy. Keith is the bonafide secretary these days…read more Has 40 years experience. Kassidy has now taken over the boots on the ground operation. These are 100 percent good people who will give you great service at a reasonable cost.

Did an amazing job on my pool. Left it clean and spotless! Will keep pool service! Very…read moreprofessional and communicative and answered every question/concern I had with my pool.

From the owner: "When you are done dealing with rest, call the best" read more

Excellent customer service, great pool cleaning business, affordable pricing, and well-managed…read morepool. Thank you!

I called Adam out of the blue in desperation after calling 7 or 8 other companies. No one could or…read morewould come and look at my pool. I am not at the house as I moved out of the area and could not do anything myself in person. Adam very kindly chose to go out of his service area (on his day off, no less) to help me in a stressful situation. He performed the services, reassuring me and the future owners that everything was working like it should. He also helped my friend who is watching the house to perform maintenance so we don't have further issues. His prices are fair and he did not take advantage in a difficult situation. He is honest and will do what he says. Adam is the kind of person we as homeowners need working in the service industry. I would recommend him in a second!