If there was a choice for giving no stars then that's what I would have preferred to have given!
Absolutely awful salon awfully run, awful customer relations, awful hygiene, awful everything, even down to the awful sofa that you are forced to fall back on to wait until you are EVENTUALLY taken to the seat for your cut.
I turned up dead on time and joined a queue of three other ladies waiting to be seen to. The phone was ringing away and the three stylists were seeing to their clients. Eventually, one of the stylists came over to attend to us (phone didn't stop ringing and nobody attempted to answer it either). I was told that they were busy and could I pop back in about 15mins (after my appt time) as there was no where for me to wait in the salon so I went to sit in my car to wait instead.
When I walked back in, nothing had changed but decided to stand by door and play 'door man' until there was room to sit down. Wow! I wish I had stayed on my feet as that sofa has obviously come from one's own home after seeing better days! It's like a old black leather beast that swollows you up and takes great effort to try to get back up from it (needs slinging out!).
However, I didn't go there for testing out the salon's furniture, it's a hairdressers not DFS afterall. However, I didn't realise that I was going to spend a whole hour waiting either. I attracted somebody's attention and asked them had I been forgotten about and was told that it wouldn't be much longer. A lady came in whilst I was waiting and said that she had anappintment for nails. The appointment book was checked and was told that there was no booking for her and was told that she couldn't have made an appointment in the first place. The customer was alittle disgruntled and explained that she hadn't made a mistake as she had only made the appointment very recently and had written it down in her diary. She was then turned away. Within that same hour I was waiting patiently to be called to my seat, two other customers walked in to make an appointment and waited.and waited..and waiteduntil they both eventually turned around and walked back out. Emmmm, perhaps the Manager should employ a receptionist!?
As far as the cut and colour I received is concerned (afterall that's what counts at the end of the day I suppose), well it was ok (just ok, nothing better than that). It took the sylist hours to complete (I realise that the colour had to stay on my hair for a length of time but in the end I was getting abit worried at one time all the staff disappeared out to the back room for a while leaving all of us (the customers) giving small side line glances at each other until we all burst out laughing and passed comments to one another about the salon in general.
Before my hair was brushed, the stylist opened up her 'suitcase' of different brushes etc and from a glance I could see that every brush was absolutely full of previous customers hair, and I mean full of it! (yuk!) I was too embarressed to say anything to her even though I wanted to say 'you are not coming anywhere near my head with those dirty combes and brushes!'. I just didn't look up into the mirror as she used it on my hair. I just sat there and thought that even though my hair had been washed before the cut, it was definately having another wash as soon as I got home and how I'm so fussy with the cleanliness of my own brushed at home.
It was the first time I have ever stepped foot in this salon and you can guess that it's my last too. I made a huge mistake buying a Groupon voucher for this place. What a waste of my hard earned money (voucher + £25 on top for foils).
After a few days of reflecting on how bad the whole experience was, I rung the salon and spoke to the owner of the salon (Jackie). I explained everything to her, how I was an whole hour late being called to my seat after firstly having to sit in my car for 15mins because I was asked to call back and how there should clearly be a structure in place for someone to meet and greet the customers and answer the phone calls but she rudely interupted me and said 'well moving on, what exactly are you ringing for!?'
She left me bewildered, thinking how can somebody run a business with that sort of attitude but then I felt that I had answered my very own question with somebody like this at the steering wheel then no wonder this salon is run the way it is so subsquently no wonder customers like me are left dis-satisfied and disgruntled and upset and annoyed that they have wasted their money and time at the this particular hair salon. read more
