We are new to this practice and were a little worried with the bad reviews but we were pleasantly surprised. The front desk staff was welcoming and I felt that the nurse and doctor listened to our concerns and were so helpful. read more

This is a review for the Sky Ridge Arapahoe Park Pediatrics office: The receptionist is the rudest person that I have encountered at a doctor's office and is the reason we just recently left this practice. This behavior from her has been consistent for over a year. At first I thought she might be having a bad day, but no it's all the time. She is not helpful when it comes to booking an appointment, gives attitude every time we came in and scanned our insurance info, and it was almost impossible to get health forms requested through their online portal. The doctors and nurses at this practice are wonderful and attentive, but I just couldn't deal with the receptionist anymore. read more

Since our long time Dr, Dr.McCall retired, this practice seems to be money hungry. They consistently tell our sick kiddo to fight through it, if it worsens let them know. Then once it turns into an infection a few days later they want another visit. Not only does it seem like they do not care about the well being, it seems like they only want more visits to charge insurance. We will be switching providers. If you care about your child's care, choose more wisely. ​ read more

Today June 2024 will be our LAST visit to APP. Enough is finally too much - we are at our breaking point. We love the care of Dr. Susan G and Dr. William - actually the care of all the doctors and nurses has been fantastic. Unfortunately, their financial policies and their front desk staff have become unbearable. Prior to you, even arriving at the office, they expect your co-pay to be paid. When you arrive, the Financial shakedown begins with their front office staff - the rude assumptions make you feel like you're about to meet with a collections attorney, not a doctor. Today they had no staff to run the front desk so you had to call a phone number and be harassed this way. I understand staffing can be an issue but getting basic physical appointments before school starts is a near Impossibility with these doctors schedules. Today Dr. William was the only one there and it took 1.5 hours before we could be seen for pink eye. They could just call in the drops but demand to see us - prob for the $$. They don't offer any tele-health like most practices but with my 3 kids I have to bring them in and wait 1.5 hours. It's Ludacris but they're all on vacation. It just isn't a reliable practice for young children. I have a 6 month old, 7 year old and 9 year and the care just won't work for our family. We hear Cherry creek pediatrics is where it's at. Might also try lone tree at Sky Ridge - we really liked Dr Boone when he did our newborn visit. read more

Dr Girardeau has been a godsend for our family! Nurse Sara and the entire staff are also amazing. A bit baffled by the negative reviews on here because APP has provided such wonderful care for our son since the day he was born. They are incredibly responsive and they follow up to ensure our son is feeling better on a level I've never experienced from a doctor before. It's clear that they truly care about my son's wellbeing. From the numerous times they have squeezed us in at the literal last minute when my son was sick, to the countless times they have responded quickly to my questions on the online portal and even called after hours on on days off to make sure he was doing better. I used to be a pharma rep and know tons of doctors/pediatricians around town and I can say you'd be hard pressed to find any as good as APP read more

Avoid this office at all costs. The front desk/phone staff are beyond rude, and they are incompetent at their jobs. Why are they so hostile? Why do they have such an angry manner? Why do they make parents uncomfortable with their hostility and unwillingness to help? The doctors are fine, but not worth the abuse you have to take to actually get your child seen. They won't send insurance the correct info, they won't fill out school/insurance paperwork in any kind of timely manner (or at all, in some cases) and are generally terrible at every part of basic customer service. Actually, they are just bad at being functional, kind human beings. Just awful. read more

We have been seeing Dr. G for 8 years! We can always get a same day appointments and they are very responsive. I also work in health care so I appreciate their professionalism and kindness with all three of my children. They provide wonderful care for all ages and my kids love the staff and their providers. Over the years we have seen all of the physicians and APPs (sometimes Dr. G is not available or out of the office) and they are all wonderful, capable and caring. I highly recommend! read more

Front office staff, Susan, is the rudest person you will encounter. She considers it an inconvenience to try and help you even a little. I'm not surprised that this is a common complaint. Will look to take our family care elsewhere. The reality is that the front office staff is so important bc they're the ones that you interact with just as much. read more

Absolutely horrible, would not recommend to anyone. And this was where I grew up going and have taken my girls for over 15 years. It's declined big time in the last 5 years. The wait times on phone are so long, the receptionist is very rude, short with patients and just mean. The Dr. does not listen to the kids at all, they just feel like another number. Sad they don't truly care about the kids and their health! Very disappointing when your kids feel more comfortable going to Urgent Care. Stay clear of this practice. read more

Dr. William is absolutely amazing with littles, he will explain everything and gives very helpful information. I would give him alone a 5 star review. The front desk staff is usually very rude and they don't care about listening to you or helping you in anyway, it usually takes several phone calls bugging them to get any help or information and they just get more rude by the phone call. We missed one appointment due to them having to cancel for an emergency and (ended up taking my son to children's hospita l instead) and they canceled our account with them due to them canceling our appointment and me not rescheduling the appointment due to going to the hospital and no longer needing an appointment. Either way no one communicated this to us so months later when calling to schedule an appointment we were made aware that we are no longer patients of theirs and I was made to feel as though it was my fault when they are the ones that canceled the appointment. If you are ok dealing with a bunch of stress for a good doctor definitely come here as doctor William is beyond great but outside of the visit with the doctor just expect stress and being treated with disrespect and like you are bothering and annoying them. read more

I'm a new Mom and I've brought my daughter in a few times into the office. What I will say off the bat is that each doctor and nurse we've encountered have been personable and took the time to get to know my child and her needs. This review is solely based on my front office experience. It's often overlooked how important professionalism and efficiency should be placed on what is the face of a business. I just got off of a 20 minute phone call to correct mistakes that were made in my account set up. Issues that could have been avoided if I was properly registered from my first visit. Each time I asked for clarity and guidance, one receptionist in particular is always curt and rushes to speak over me. Both over the phone and in person. This merry-go-round eventually causes more work on the front office end... so... why the insistence on rushing through required motions? I see from other reviews, front office complaints are nothing new. Which begs the question of why is there a lack of continuity between the culture of professionalism seen among the medical professionals and the clear disdain the front office/billing staff have for patients? Edit to add: A full month after my daughter's first visit, I'm STILL waiting for an invoice of my billing information read more

BLM- Black Lives Matter Asian Lives DON'T Matter My Chinese daughter was refused service at Arapahoe Park Pediatrics. WHY? Because I do not have a Smart phone in order to take photos of her insurance Cards. The practice is predominantly white and privileged- Is this discrimination against us lower-socio economic people??? I scheduled her appointment in Aurora which will make copies of her insurance Cards in the office. Although, it is 20 miles from our apartment what alternative is there? read more

I love Dr Giradeau, she's been seeing my daughter since the day she was born, she is turning 6 next month. However their front office staff has been getting extremely rude every time I call and today I called to see about my daughter's six-year check up and Alexis told me that I had a bill from March 2022 that was late and the initial bill was for $16 and they charged me a $35 late fee and would not make my daughters appointment without paying the $51 bill I literally just got an invoice in the mail for $16 and NO PHONE CALLS and I thought I just pay it at my daughters next check up not a big deal, I work for a doctor I understand billing but I have never billed my patients a $35 late fee on a $16 bill especially when your bill says $16 and they tack on the $35 when you try to make appt, they are going to lose patients as they just lost us, and she had no remorse over the fact that I literally just got the bill in recently had no care in the world or didn't even care to listen to me and didn't even care that we have been long time patients. My heart hurts and at this point it's not even about the money it's the fact of how incredibly rude and how she completely disregarded me, and if this is how they're going to treat their patients over $16 it's not worth continuing to stay with a doctor with an uncaring back office staff with "it's our policy", if I was at fault I would totally pay it, but at this point I do not want to deal with that office staff any longer-I actually care for my patients, they seem to not care at all, it's all about money not the care of their patients. I have referred this office to many people and new parents, on Word of Mouth and other platforms and won't be any longer as I can't support an a staff that treats people like this especially when I do the same job and I'm NEVER this rude to my patients. I will be mailing in my $16 per my invoice I just got and made an appt with a new pediatrician. read more

We have been with the practice for two years after a very traumatic experience with a different practice. I absolutely love Arapahoe Pediatrics. All of the staff is kind and seem to enjoy being at work. But in my mind the shining star is Dr. de Mahy. He's kind and my crazy 6 year olds absolutely love him. He brings fun and care but at the same time he's very intelligent and knowledgeable about current guidelines. read more

Dr. Girardeau has been a blessing to our family. I am hesitant to write this review because I want to keep her to myself but she is so awesome that I would be doing all my fellow moms a disservice by not writing this. We were unhappy with our previous pediatrician and happened to ask a labor and delivery nurse (while we were in labor) if she knew anyone. She highly recommended Dr. G and said she has never met a pediatrician that cared more. Done and done we put her down as our pediatrician in the hospital. She has gone above and beyond for our children in such a short time. We had a covid scare and had to be in the children's hospital, we had a newborn milk intolerance, it's been a lot. Today during my appointment I forgot Something in my car and Dr.G told me she would hold my baby while I went (could she be any kinder?). Go see her, it's fine, I'll share. You will never need another pediatrician. read more

We have been going to APP for five years now and have always had a positive experience with our two children. Every doctor really takes their time to ensure your little one is being diagnosed correctly. They do not treat you as just another number and I have always appreciated that. I would highly recommend any doctor or nurse at this location! read more

This office has gone down hill over the years. The office staff is always grumpy, not personable and doesn't follow up on voice mails. Moved my kids to another practice, but we can't get their records, but no one will take ownership for our request. Ugh! Don't waste your time. read more

I will be moving my kids to a new pediatrician office to as soon as I wake up tomorrow morning. We've been with this group for two years and have loved Dr. DeMahy but everything else about this practice is the worst. Horribly unhelpful and grumpy receptionists: they all seem to have an attitude that makes you feel like you're bothering them when asking them to do their jobs. They don't get back to you quickly (or ever) with requests. And if you ever need to talk to a phone nurse after hours (as I did this evening), forget it. The after hours nurse line is terrible. Tonight I waited well over an hour for a phone call back regarding a very serious (accident involving my baby) situation. I called three times requesting a nurse call me and then once more to retract my request and inform them that we would be leaving the practice. This is not the first time we have had a bad experience with their after hours service. I strongly encourage you take your family's wellbeing elsewhere. read more

If I could give them more than 5 stars I would. I am so very grateful for not only the excellent care that my children have received in 16 years but for the incredibly professional staff. The nurses, doctors, office staff have been amazing. What a joy as a mother to have this top notch care for my children all these years. Thank you APP!!!! We love Dr. DeMahy!!!!!!!!!!!!!!' Not one bad experience with anyone at APP in 16 years. read more

Stay far far away. Horrible service and they truly only care about money. We will never go back here. The front office is ridiculous and the billing department is even worse. Aside from the doctors and physicians assistants that make you wait forever and then rush you in and out. Clearly the owner of this quack house has intentionally created a business mill akin to Walmart. Get em in, make em wait, provide subpar service, and get em out. And make sure we get as many as possible and make as much money as possible. read more

As a follow up to my review I left before, my son had lab work ordered from this office and when I called in to ask them where to go and to find out if I needed an appt the front desk told me they did not know and that they were not "medical physicians" so that was not part of their job. They offered to have a nurse call me, which she did, but she was from a different office and had no idea what was was going on or where the place was read more

If you want to go there Dr between your child visit first come in your room late and then without informing you she will go in another room seeing other patient. Annual visit do not open your mouth with the Dr other they will charge with you regular fees. Then when you make sick appointment please be sure just discuss that if you discuss more then one sickness you will get a call from their office warning you that you can't discuss 2 things in one visit. Personally this is the first pediatric practice I am seeing and I am very disappointed. They charge me disregarding annual visit because I just inform Dr that my daughter allergy is still there do you recommend and over the counter medicine. They charge me regular visit. Dr is nice but this behaviour is not acceptable. She have contacts she is fone with them but if you are new you will face this problem for sure. read more

I would not even give it a 1 star, it should be below 0 for unethical dishonest service received for the annual checkup visit. The staff at the front desk is dishonest and lie to you about your insurance coverage to get your business. And then you get a huge bill after your visit that the insurance coverage was not there. When I complained about the bill now they are even lying about the insurance details taken during my visit. They are saying that the insurance details for me where never collected and I am responsible to pay for the bill. I haven't seen a more pathetic, dishonest and unethical staff before in any industry and this is coming from the medical clinic!! read more

Have four kids and have been going to Dr McCall & Dr. McKinzie for over 11 years. Love their practice.

We have been with this practice for many years and have seen the increasing decline. The physicians remain the best, however the office staff are far below standard quality. They are rude and demeaning. I cannot believe the caliber of physicians will allow this type of behavior of their staff toward patients and family. Are they not aware? Or just don't care? I am really sad about the level of dissatisfaction and no change. My one child is now over 18 and my middle child is 17 so I will be moving on. I was hoping to keep my youngest there ( currently 14), but after the way I was treated just now again for simply asking for a call back, I don't believe I will be able to hold out, which is unfortunate for these great physicians practice to continue to lose more patients read more

I have been taking my child to the office and I always felt that I wasn't happy with the appointment, the doctors are ok but really the worst part are the receptionist they are all grumpy and they don't make you feel welcome if you call to the line same story. Honestly they need to work in find better staff specially to work with kids and mothers. I am moving to another medical office specially because this reason. read more

The business office is terrible and has the worst customer service of any doctors office I have ever been to! While we love the doctors there I will be looking for a new pediatrician to take them to. Their policies are absurd and the women who work the front desk the so rude and unprofessional. read more

Dr. Delano is amazing. I have never had a Dr. be willing to spend so much time explaining medical information and answer any and all of our questions. Such a nice Dr. and very thorough. Thank you! read more

We have been going here for about 4 years (for our 3 kids) and have been very happy with them. They squeeze us in when we have something urgent, and let me talk to the nurses if I just have a question. They do little things like have drawings every month for giveaways, and almost always have free samples of things to bring home. It's clean and easy to find, next to the Littleton Hospital. My only complaint is the big TV, and no toys in the waiting room. read more

If ZERO stars was an option, I'd give them ZERO stars. First off, my daughter was getting multiple cases of strep throat all right in a row. Before pursuing an ENT about other options, I called and left a message saying that we thought she'd had strep about 3 or 4 times this year but wanted confirmation. I get a call back saying that yes, she's had strep 3 or 4 times this year. Which is it? Unfortunately, they left me a message or there would have been fireworks. Second, when transferring my children's records to the new pediatrician, obviously we felt they were not competent to handle the health and well being of our children at this point, they didn't transfer up-to-date records. When visiting the new pediatrician, she was going to give my daughter shots that she had already got (but weren't on the records transferred over). We had to pull the medical records from her school to confirm. A friend of ours also transferred out of Arapahoe Park. Again, they transferred inaccurate records- this time, the records indicated that the children had been given shots they actually never received. Stay away if you value the health and well-being of your children. read more

Now that billing has been taken care of I look forward to many happy returns as they have been great for our kids!

When our first daughter came 5 weeks early, we didn't have a pediatrician picked out, so our OB/GYN recommended Arapahoe Park Peds. We have been totally amazed at their flexibility, their kindness, and their treatment of our daughter. read more

I'm not sure why the other patient was upset with Dr. Mckenzie but we have 3 kiddos going on 4 soon and she has been the best pediatrician I could ever ask for! She is compassionate, caring and very professional! I would not take my children to any other pediatrician, and I trust my kids health with her knowledge! I go to the office in highlands ranch and it's very convenient it's so close as well! I wouldn't rate scheduling to say it's a 1 star as every doctors office have their issues but I don't care about scheduling I care about my kids health with a exceptional pediatrician!!!! read more

I have been taking both of my daughters to Dr. McKenzie since they were born. She is the BEST doctor. I love how much she truly cares about my children. You can tell she is genuine, knowledgable, thorough and will go the extra mile. Just today, after receiving my daughter's preschool immunization release paperwork at the last minute, I was told that it was likely going to take 2-3 business days to complete. Unfortunate seeing as she was supposed to start classes the next day.... But I received the completed forms 2 hours later. It was clear to me that Dr. McKenzie and her nursing staff went out of their way to get them completed on a shorted time frame. Not many businesses, let alone healthcare providers work as hard as Arapahoe Park Pediatrics for the well-being of their patients. Oh, and I was also a patient of Dr. McKenzie's when I was younger. I loved her then and would only choose the best for my daughters. read more

STAY AWAY! RUN! STAY AWAY! I am not one to write reviews or do things online but I feel I need to. First the office staff are rude, disrespectful and yell at you in front of your children. The last time I was there Terry and the blonde girl who was about 12 started acting crazy. I spoke with the pediatrician about it who is amazing but was retiring so he really was checked out. They refuse to give me my children's medical records and told me they don't care what happens to them. I have one with severe allergies and it can me life or death when taking him to a new pediatrician office. To top it off I am going through a divorce and my ex called to harass them so they said i was a b**** when I had nothing to do with him harassing them. This place is a joke. Take your children somewhere else other wise it can mean life or death for your children. Such a joke. I am surprised they haven't been shut down yet. You might need court intervention just to get medical records. RUN! They do not have your childrens best interest at heart. Sad because my children have gone there since birth. I also heard a friend filed a harassment police report against the back office staff. This place needs to be shut down. read more

Don't ever try and request records and expect to get a response. I requested records over 2 months ago. Had to pay $15 per child to get the records sent to me. Paid the fee. Never received any records. Lots of phone calls and still no response. Had to request again and told I would have to pay another $15 per child. Other doctors office never received them. Alexis says it is "out of her hands" once they are mailed out. Really? What terrible customer service. For something that is so simple and would only take her a few minutes to accomplish. Glad I am not at this office anymore. Read the reviews and look elsewhere for service. I am sure getting a refund at this point would be a joke too! read more

Watch out for this one. The doctor we have had for years is beyond great, however the office staff and policies are deplorable. Because we had not been seen in the office for just slightly (days) over two years, even though we had been a patient for years, my daughter would be a " new patient" and would be too old to be considered a new patient. She is in college, and college age is acceptable at a pediatric practice, especially as she had been going there her whole life. She had been on a service trip with her college out of the country. The night she flew back to Denver, her ear drum ruptured, I called the next morning, they (APP)would not see her. We had to go to urgent care, she was in pain. We have requested records and are moving practice. SHAME ON YOU ARAPAHOE PARK PEDIATRICS! I will recommend you to no one! read more

Horribly rude and unresponsive billing department and front desk staff. My children have been patients there for 8 years, and we are sad to leave our doctor there, but the rest of the staff is SO BAD, based on principles, we are finding a new pediatrician. Very unprofessional support staff. STAY AWAY. read more

Worst care ever! Dr. Mackenzie is what is wrong with health care. She tried to bill my insurance for an out of office visit and for extra time! I was in and out of their office in less than 10 minutes. She also tried to bill them for behavioral consultation all because I told her there was a child who bites in my little one's daycare. This office tries to take advantage of everyone. When I questioned the billing the office assistant was unhelpful and conveniently never followed up with Dr. Mackenzie about the bogus charges. Not to mention I could NEVER get a hold of the billing department. My last pediatrician was warm and took the time to talk to you about my concerns. Dr. Mackenzie was not warm and was in such a hurry to get out of the office. I can't even imagine what kind of bogus charges she would come up with if she did ever take the time to ask questions about my child! Stay away, very far away from this place! HORRIFIC CHILD CARE! read more

Doctors are good but the office staff is not. The receptionist had the nerve to tell me that my 2 week well exam was not paid by insurance because of Obama care. Called the insurance company and they said it was. Also, they don't follow through on their own process of releasing shot records. Had to go into the office to pick them up because I never received them by email like promised through their answering machine. Didn't get a call back either. I give it 3 stars only because of the doctors. read more