I too would like to shine a light on the good things they do, but sadly am unable to do this. I have arranged for a pick up THREE times, and the drivers have no-showed THREE times. The first pick up I arranged took a total of 11 phone calls and e-mails. Joan in the donation center is rude and seems to forget that donations are required to keep their organization doing the important work they do. It should not take 11 attempts to arrange for a pick up nor should they NO SHOW three times. There are other organizations that will benefit from my donations in the future. Such a shame that they have such rude and disorganized employees/volunteers. read more

Yelp!! You really should police your reviews just a tad. A woman reviews an amazing organization that supports families and people with special needs by complaining about a driver that failed to pickup a vacuum and a shampooer. Really sad that some people feel compelled to use Yelp to trash on others. I'd rather use it to shine a light on what is actually great about our world. Without organizations like Arc we would still live in a world that limits the opportunities of disabled people. read more

I would love to write good things because this is a non profit.....however I am unable to. I decided to donate when they called me and said they were going to have a driver in my area a few days from then. I had just gone through my closets and put together 5 bags of clothing and bedsheets that we just weren't using anymore. We even found an old, working, vacuum cleaner and a working carpet shampooer that we had stored after we bought new ones. I called and verified that these could be donated and was assured that they were fine as long as they were in working condition. I was exstatic, it was saving me a trip to donate all this stuff to Goodwill, which is where it would have gone had they not called. Well, today was the pick-up day and even though I was told 7:30am, he didn't show up until 1pm. I left a note on the bag specifically outlining what was being donated that wasn't already in bags marked "ARC". About 20 minutes after he left I looked outside and noticed that he didn't take the vacuum or shampooer. I called ARC and after 4 phone calls got throuh to an operator who told me he was done for the day and that they didn't have another driver coming to this area scheduled. So now I get to make a trip to goodwill to donate these items and I wasted over half my day waiting for them to pick it up. The woman I spoke with when I called to report him not getting the full donation didn't seem to care one bit. It seemed as if I was more of a hassle for them rather than doing them the favor of donating items to them. I won't be donating to them again, I'll just lug all my stuff to goodwill for donations in the future read more