Great Arvest Branch located on the main strip right in the heart of downtown Bartlesville. The…read morebuilding is very nostalgic (as are most of the buildings in downtown Bartlesville), the lobby is very spacious and very well laid out. Additionally, the customer service is very helpful / friendly and they obviously work hard to keep the inside of the lobby very clean and well maintained.

My husband had an account with this credit union through his work with Reda Pump and we live in…read moreCalifornia. He died nearly 3 years ago and he did not designate any beneficiary for his credit union account. I sent Truity the death certificate and a copy of the will. In California, wills are set up as a family trust. Unfortunately it wasn't an easy issue in Oklahoma. They needed a letter from the a court stating I was the beneficiary. To get that document, the legal fees would be more than the account was worth. Over two and half years ago, the agent told me that Truity would forward the money to the State of California Unclaimed property. Here nearly 3 years have past and this has not been done. I called today and spoke to an agent and was told that this was not done, that he would refer it to the right department, that he he didn't know how long it would take, and he wasn't able to notify me when the notification was completed. I searched all over the website for a way to discuss issues and concerns about customer service or complaints and found no way to discuss this complaint with anyone or a way to follow up if the issue was resolved. That is poor customer service. I have no confidence in Truity as a banking institution. Pam Pezone

I receive an email every day from credit card resolutions asking me to call 918-338-5904. It claims…read morethey will return my call that day or the next business day. However, I have been calling for two weeks, every morning and afternoon, and even went to their "chat 2 us" to complain about this department. I used DocuSign for a payment arrangement of $40 to be deducted monthly, but they submitted $81 twice, which my bank refused to process. They are aware I have cancer and my husband has had surgery. Despite us paying $100 a month, they canceled our card. Since we agreed to the $40 a month payment plan, they continue to harass me and do not answer the phone. Do not use Truity Credit Union. They will cancel your account when you are struggling financially, even if you are making payments. This is bad business. I even paid off a car loan with them, and they still did this while we were making regular payments. Now they are trying to ruin our credit. The individuals in credit resolutions and at the credit card department at Truity Credit Union are simply terrible.

Had to open a savings account with them for a car loan. Just got my very first statement in the…read moremail notifying me they have been stealing money from it for months without bothering to tell me until it was all gone. Thanks scum bags...

From the owner: We exist to serve our members' interests. We offer a full range of financial services with better…read morerates, fewer fees, and friendly service. Truity Credit Union is a "not for profit, but for service" cooperative financial institution founded in 1939.

Great staff. Clean parking lot and interior. Yes it is pristine but I will never knock them for…read morehaving a up to date and nice facility. Staff is awesome and will do everything they can to help you. My only complaints are you can not deposit money in the outside atm if it's cash and they don't use zelle. But they were up front day one with that and I knew that opening account. App has been great and 0 complaints from a end user of the bank point of view.

Just moved here & am looking for a bank. Saw This place went in & I felt uncomfortable the moment…read moreI walked in! Too pristine for me walking in with no makeup hair up shorts on. They whisper in front of you before explaining anything they ask you for your personal passwords, security questions, and answers. They do not allow you to fill out an application on paper or online yourself. Weird. They do it for you, like I'm an idiot or something. I will take my money elsewhere. Thanks.

If you constantly enjoy having your time wasted and receiving false information, this bank is…read moreperfect. #1 This switch over was done during a very rough time for people. #2 Canceling cards before, people receive their new ones, was extremely unprofessional and ill advised!! Some of us actually live pay check to pay check and don't have the luxury of having their cards canceled!! Especially, this close to the end of the month, we all have rent! GET IT TOGETHER! I won't be here for long and if you bank with this company, get out while you can. I was with Republic bank for around 5-6 years and never had issues! I never planned on changing banks until now and I'm extremely disappointed. Wouldn't even rate one star!