Five months before we retired we flew to Florida to find our retirement home. The first place we…read morevisited was OTOW in Ocala Florida . There we met Mercedes Hernandez. Her knowledge of the community and the homes impressed us. She showed us homes to see what we liked. We let her know what features and upgrades we wanted. She was fantastic! We searched other communities, however, nothing compared to OTOW and we found ourselves back at OTOW before our return trip home. Once we sold our home, Mercedes was able to find us a move in ready home with all of the options we desired. She also introduced us to their relocation team. Greatly reducing the stress of a long distance move. Now that we've been here for over four months, life is good! We love it here in our new home and we are very grateful to Mercedes for taking the time to show us what our next chapter should look like. Thank you, Mercedes! Laura & John Savino

Here's my sort of rounded star rating:…read more As recent "former" resident (only moved for family reasons) I'll provide my take on OTOW. I'm not a golfer but that never matter as the community gets 5 stars for all kinds of things to do. This isn't The Villages so there is not AS much going on. But was fine as it is not a zoo like latter either. You still have absolutely enough activities and fun clubs in OTOW. We really enjoyed the music both within the community and just outside the gate by Chandler Hills. Library, ping pong and wood shop were just a few of our favorites. Excellent fitness centers! Pools can get a busy at times but that's to be expected. Timing! Now for 3 stars. High HOA. Most places go up over time but it was pushing here. That said, you still get lots for the money. Put it this way. I wouldn't let $100 keep me from staying here. Personal advise. Wherever you move, OTOW vs the Village or elsewhere, look for a home that doesn't back up to common road. We lived on street with no road behind us. That was a smart buy living wise. Probably made our house sell that much faster, too.

In May of 2024, Citrus Hills Construction (the developer and construction company for the…read morecommunity)destroyed our back yard and our fence to build a large retaining wall for the house down the hill from us. Our backyard was finally graded and sod laid in May 2025 (ONE YEAR LATER!). After numerous emails and talking to Citrus Hills Construction employees, we got tired of waiting for our fence to be replaced. So, we hired our fence company to do just that. We also paid for two months of watering of the new sod. Lastly, 44 feet of a replacement fence was erected on top of the retaining wall, which is not on our property. So, a new fence was erected on someone else's property and is no longer an asset to our property. We have asked to be reimbursed for this asset that is no longer part of our property. We have asked for a total of $2,667 total reimbursement. We have supplied receipts. We sent an email to the General Counsel at Villages of Citrus Hills on Sept. 8. We sent a certified letter on Sept. 12. We received an email from their Administrative Assistant on Sept. 19 that they were "looking into our fencing concern and will be in touch as soon as he can". That was 10 days ago and we have yet to get this resolved. Why can't companies do the right thing?

I just put a deposit down in the Terra Vista section of Citrus Hills. My husband and I wanted to…read morego the Design Center to factor in what the final cost will be before we put down the larger deposit to hold our property, but they said no! I've built 5 homes in various counties here in Florida and not one of them denied us access to the Design Center. They don't even provide you with a list of options that they offer to their prospective buyers. What are they hiding? I need transparency from a builder.

The Deem team has been fantastic! Our house flooded last August. They have patiently worked with…read moreus through the dismantle, buyer confusion on choices, and the put back together of our home in Yankeetown. We appreciate the excellent service. The job they did looks stunning! Judy and Mark O. Yankeetown, Fl

BE CAUTIOUS! I went to Deems to purchase whole solid wood cabinets to replace cabinets which were…read more12 years old and the particle board shelf supports failed causing catastrophic failure. I assumed with their rating I would have any issues. I went in with my wife told Jeff numerous times do NOT show me any cabinets with even an ounce of MDF or particle board-,and my wife said I embarrassed her by doing this, . We paid our initial deposit of 10.5 thousand. The day comes when the cabinets arrived and lo and behold on the second day of installation, but what did I see- shelf supports that were laminated particle. What disgust. Jeff responded the supports were particle board but were made so they would not fail- what a joke. I refused to allow them to install these shelf supports. In addition, I identified shelves that were missing, provided shelf had obvious scalloped defect and 4 inch groove, glass was absent, and the company was originally unwilling to repair the holes in the walls caused by the old cabinetry removal. I made a list but felt Jeff was being unresponsive, so I went to the warehouse. When I identified the issues, I inquired why did the quality control person not identify these issues. The spokesman stated they were too busy to have anyone do any QC on inbound shipments. If it was not for Bubba, the company would have ended with a 2 star review. In the following weeks, Bubba had the shop fabricate the missing shelves and the shelf supports from plywood. Jeff tried to say we needed to order additional shelves for the pantry cabinet that they were not included in the $21,500 cabinets we purchased-I guess people just order the box and the cabinet beside the kitchen cabinet did not require a shelf. I repaired the holes in the wall myself- wanted to know the backsplash was mounted on a solid surface! BLUFF(bottom line up front) I paid the extra monies to have no headaches- the same system from Lowes was approximately 6 k cheaper. I wish to thank Bubba for fixing the issues but my advice is to go to Lowes- easier to resolve any issues.

Recently had three rooms of carpet installed and I am convinced I would have had a better install…read morefrom a big box store. The install has the visible seams in three different rooms and looks like it was done by a novice even after returning to "fix it." Very disappointed. Expected better from Ocala carpet and tile.

Christine helped us match the rug next to our master bedroom. It blenddd perfectly. Installers were…read morecourteous and professional. they leveled flooring previously carpeted over and stretched other carpeting. Will definitely consider them again for other projects