Very helpful and very clean offices. Medical staff very knowledgeable and very helpful, explaining the situation and procedures.

One of Arrowhead Orthopaedics doctors gave me his business card when I bumped into him and conversed at an unrelated medical appointment. My insurance company approved me for 12 physical therapy visits. They were going to get paid. Enter the nightmare. 3 months of being jerked around by incompetent office staff. Absolute losers. Again, I was cleared and they were going to get paid. When it became clear that their attitude was that they were doing me a favor I packed up my wagon and moved on. What a waste of time. I don't not recommend Arrowhead Orthopaedics simply because of the stress they caused and horrible customer service. Something so simple was turned into a nightmare. And the they were going to get paid. LOSERS One of Arrowhead Orthopaedics doctors gave me his business card when I bumped into him and conversed at an unrelated medical appointment. My insurance company approved me for 12 physical therapy visits. They were going to get paid. Enter the nightmare. 3 months of being jerked around by incompetent office staff. Absolute losers. Again, I was cleared and they were going to get paid. When it became clear that their attitude was that they were doing me a favor I packed up my wagon and moved on. What a waste of time. I don't not recommend Arrowhead Orthopaedics simply because of the stress they caused and horrible customer service. Something so simple was turned into a nightmare. And the they were going to get paid. LOSERS November 2024 I was rerouted to ONCALL Rehab in Upland Ca. They practically solved my low back issue in 3 visits. What a difference from my experience at Arrowhead Orthopedics. Oncall Rehab was courteous, professional and very knowledgeable. Arrowhead Orthopaedics are Dirty Birds. I am a veteran and retired Law Enforcement. Do no patronize Arrowhead Orthopaedics. read more

Always excellent service. Staff very nice at check-in and accommodating. Nurses and PA's also very attentive to patients and keep you informed if doctor is running behind schedule. read more

Horrible service !!!! Doctor Jonathan Allen was really rude and he didn't help me at all! I'm never going back here. I don't recommend this place. read more

They are very nice and clean place very friendly highly recommended is great n fast service read more

Arrowhead Orthopaedics - Redlands - The free tshirt sign for giving feedback - Physical Therapy Near Me - Redlands, California

Friendly staff. Was able to get an appointment in timely manner. Great providers to work with

Nice folks building appeared to be in remodel at the time Took good care of my son thanks read more

So, I've been reading the reviews and I'm kind of surprised. I saw Dr. Skubic and I literally had no wait to get an appointment and very little wait time to get called back. The front office was nice, the back office was nice and Dr. Skubic really took time to explain everything and offer up a treatment plan that can help me. After getting more scans, I got back in to see him again really quickly and again, he took a lot of time explaining things to me, even though my appointment was at the end of the day. I'm hopeful my experience continues to be as good as it has been. read more

Dr. Solomon did reverse shoulder replacement july 2023. He was professional and answered many questions. I will only see him when I go in for check ups. He is a pleasant doctor read more

This doctor I heard from 2 friends not to go to but my attorney referred me there due to worker's comp the 1st visit he was so nice and understanding the 2nd visit he denied everything he had said to me and said to me and said he could not help me because I have an attorney against Against a company I got injured I told him that's the attorney that referred me to you need that referred me to you the 1st time I saw you he said well there's 2 issues 1 you haven't attorney too I'm not gonna help you I should listen to my friends read more

Arrowhead Orthopaedics - Redlands - Dr Andrew Wong - Physical Therapy Near Me - Redlands, California

the Doctor and staff here are very helpful and kind. Dr Oda did a very good job on my surgery. Thank you very much

Leg care, thank you for putting a cast on my daughter and getting her in quickly within a day!

Staff at the front desk was nice and polite on arrival. The suite was clean. I got my room quickly. My room was cleaned and smelled good. The nurse was super nice and thorough as well! The Surgeon was very nice and was thorough with his explanation of what my surgery was going to consist of, recovery time, therapy after and more! I was really scared to do this surgery as it is a total hip replacement but, Dr Elsissy made me feel more comfortable with the procedure that im going to have.. I felt that I was heard and felt like a person. The chairs are a little uncomfortable is my only complaint. I recommend this place! read more

I was referred for a hip issue. The original appt was about 1 month out. The waiting room was packed and I waited in the waiting room over an hour before being called back. The specialist seemed good, competent and going the conservative route for treatment. However, unable to schedule an appt for the injection. I have been blown off by office staff when trying to schedule, saying "we will call you when your insurance approval comes through". I received a physical letter in the mail with approval almost immediately after my first appt. I have put in the phone number for a "call back" to schedule an appt while on my lunch break and literally never had a call back during my 1 hour lunch break. So here I am, months later and still unable to do regular activities and absolutely no treatment nor any upcoming appts! read more

Dr. Burton is the best surgeon and has done remarkable job on my wife's knee replacement and has the highest care and concern for his patients. We are so sorry to hear that Dr. Burton is retiring as he will be greatly missed. I have to give a five star rating to the whole facility and office staff. Very professional. read more

I have been seeing Dr Ghazal for over 20 plus years.Dr Ghazal has performed multiple surgeries on my knees; he is an excellent surgeon and all around great person and always willing to answer all your questions and concerns and help you any way he can Carla is awesome very kind and friendly and knowledgeable and always willing to go the extra mile. Arisbe is his right hand and if there is ever a problem I just call and his office staff always fits me in some way. Arrowhead Orthopedics is awesome! I always recommend Dr Ghazal to all my friends and family read more

Arrowhead Orthopaedics - Redlands - Knee injection - Physical Therapy Near Me - Redlands, California

See all

Dr. Jonathan allen shady network slave should be your name ... I literally told this doctor I felt like I broke my back and he sends me back to work without any prove of me being ok I begged him to get xray/mri that I would pay out of pocket because I was on workers comp he said NO.. this shady doctor rather keep the insurance happy so they keep doing business instead of doing what he sign in for looking out of for the well being of patience ... hope u read this attachments from a colleague of yours pretty much calling you incompetent and shady on a very nice and professional way . read more

Arrowhead Orthopaedics - Redlands - Physical Therapy Near Me - Redlands, California

See all

I have been struggling for years with lower back pain from a fall down a flight of concrete stairs. Now that my kids are a bit older, I can finally take care of me and see what's going on. I decided to give Arrowhead a call for an appointment, and got one about a week out with Dr. Hopkins. The building itself is pretty nice, with lots of doctors and rooms for physical therapy. It's a little bit confusing as to where each doctor is, but when I asked the receptionist on the first floor, she told me exactly where my doctor was. When I found the office, I was able to check in immediately. Unfortunately, the staff was extremely rude. They were snippy about asking questions, and got annoyed when I didn't have an immediate answer. Luckily, the medical assistant called me in right way. The medical assistant asked me about why I was there, then I explained and shortly after, the X-ray tech came in to take an X-ray of my back. The X-ray tech was super nice and polite, he was the best part of the visit. He was very nice, and took good care of me while I got the X-rays. When I went back to the room, I waited maybe 5 minutes and Dr. Hopkins came in. He came in super abruptly, fist bumped me and said hi and asked what was going on. I told him, and he basically told me he didn't believe me. He explained that there's no way I could be having the symptoms I'm having due to the X-ray not showing anything. Now, I'm not a medical expert (yet) but I'm well aware that an X-ray will not show anything except my bones and cartilage, and would not be a conclusive way to see if there's other things going on. He then proceeded to say that I'm too young to be having these issues and insisted that physical therapy would fix it, even though I did physical therapy for two years. I told him I did physical therapy and it didn't work, then he said "well, maybe if you were smaller your back wouldn't hurt so much". So not only did he not believe me, he also called me fat. I had no resolution after the appointment and left in tears. I cried all the way home, hating myself. I will never return to this clinic, and if you're looking for a doctor who will believe you and try to help, this isn't the place. read more

Love dr ghazel... ty they really do care about patients. My knee surgery was amazing. Thank to all the staff in Victorville and Redlands

I have always had an amazing experience with Dr. Ghazal!! As well as their physical therapy team. Front office ladies are very kind and well spoken. I had knee surgery some years ago and even though I moved out of the area, I decided to drive a bit further away so I can still go to this location. Nothing has changed since then, awesome all around! read more

So let me say the doctor wasn't any better. When I went in for my appointment the doctor came in with a resident doctor. The whole time he talked with the resident instead of really talking to me. Now I am fine with residents being in the room just please also care for me like you would if they were not also there. After I described my problem and how I've seen a few doctors the doctor literally said "What do you want me to do?" So I said "Are you telling me that the pain I'm in now I'll be in the rest of my life?" And he said "yes". At this time in my life due to my pain I was extremely depressed and this nearly put me over the edge. I was in and out in 5 mins. He barely touched/looked at my problem and declared there was nothing he could do. Guess what? I saw another doctor. Turns out this one was wrong (no surprise) I had a cut nerve that was constantly causing me pain the other doctor reattached the two cut nerves (from a previous surgery). Now my pain is dramatically reduced even though I have some slight nerve damage because it took going through so many horrible doctors like these before I found what was really wrong. read more

Made an appointment 4 months in advance to see Anna Nikachina for a TMJ related pain that is common in our family. When I arrived she refused to see me because I apparently needed scans of my spine prior to seeing her. That's fine but you think this could have been identified upon first making the appointment. Also, this "doctor" thought it would be suitable to yell back and forth with the front desk receptionist about my case with other patients in the waiting room which I'm sure if a HIPA violation. While I was there she also refused to see another patient because she was 3 minutes late. Trash "doctor". read more

I have been very fortunate to be referred to Arrowhead Ortho....I have had 2 laminectomies (about a year apart)...very successful surgeries...with great and thorough physical therapy (12 treatments) following the second surgery. I am currently under their care for deteriorating meniscus in my right knee. Their concern for their patients, from both the medical staff AND the clerical and supportive personnel is a welcome change from other medical offices. The medical doctors converse with me as an adult and display a very real interest in my health and treatment. The supportive staff have gone out of their way to accomodate my particular situation with timely and successful treatment and follow up scheduling. I am a definite fan of this organization. Thank you, Arrowhead Orthopaedics! read more

Since my husband's motorcycle accident this location has helped us and very helpful front desk staff! On multiple occasions I have stopped by to get disability paperwork taken care of & they are always helpful read more

Dr Hadley is a top notch Dr. my wife has shoulder surgery last year and it was a complete success! Now I'm having shoulder surgery I feel very confident knowing Dr Hadley will be doing my surgery in a couple of weeks. read more

Service is amazing my dr is very nice and handsome they helped me out a lot !!! Sometimes it's very packed !

When I call, I get placed on hold and then connected with someone else who also wants to know what I'm calling for. It took 15 minutes just to book an appointment. I love seeing Dr. Jason Solomon because he is amazing but man! 15 minutes to book an appointment is long. read more

I have had Dr. Jonathan Lee as my pain management doctor for approximately 5 years. I am suffering from back pain, my level of pain is a 7 or 8 out of 10 on a daily basis. I work for UPS and have a very physically demanding job. My back/spine is extremely damaged from years of physical labor. Dr. Lee approved me for 1 Norco per day. 1 Norco for a 24 hour day. How in the world can a person make that work. His PA, Pamela Moore told me to keep ahead of my pain, I asked her how that was possible with 1 pill. Do I take it before work or save it for the end of the day when I literally can't move my body or fall asleep? She, Ms. Moore upped my dose to 1 1/2 Norco per day. I am required to see Dr. Lee monthly to refill meds. His demeanor seemed to change drastically from when I first met with him years prior. There were appointments when he literally peeked his head into my room, never fully entering the room, asked if I had the same pharmacy and walked away. That time was at Beaumont Facility. The next month he told me in order for him to renew my Norco (1 1/2 tablets a day) a had a see a psychiatrist. I suffer from PTSD, OCD and anxiety, he said he wasn't comfortable giving me pain meds along with my anxiety meds. I asked him if he could recommend a GOOD DOCTOR, he said he didn't know one to refer. I let him know I'm not comfortable seeing a psychiatrist and I've had bad experiences in the past with them. Long story short, I didnt go to a psychiatrist so he decided I am not deserving of pain medicine! How dare anyone, especially a PAIN MANAGEMENT doctor deny me pain relief. How disgraceful to make so much money as a doctor who just approves meds, to not at least take the time to discuss how the patient is doing or coping with chronic pain. I wish Workers Comp could deny his payments for all the times he was paid but spend no time with me during my office visit. And for him to embarrass me because I take anxiey related medicine, make me feel like I'm doing something wrong because I now, after 27 years as a UPS employee, have a broken and painful body, and need help managing the pain. I encourage anyone else who can relate to my experiences to speak up. Doctors take an oath to care for their patients, however when money is the focus, and patients are not being heard or cared for, the doctors need to be held accountable and reminded we, the patients are paying their salaries and expect to be treated with professionalism and respect. read more

This review is for Harold Neuendorff and the 2 young ladies who work with him in the Occupational Therapy office on the 2nd floor. They were so patient and kind to my 4 year old son who was recovering after a bad broken wrist. They made it fun for him and found ways to keep his normally short attention. He loved going to therapy because he felt like he was just playing fun games with nice people. I highly recommend Harold and staff. They really make you feel at home and comfortable. They even included my 3 years son when he had to tag along. I really can't say enough about them! Great experience! And my son is doing wonderful! Almost back to normal! And I'll continue working with him in the ways Harold showed me. Thanks so much! read more

See all

Excellent work. Got straight to the point on rotator cuff tears after being educated on how to read the MRI. Was told would include repositioning of frayed bicep tendon during same surgery. Was able to make a decision to go ahead with Surgery in 10 minutes which was done on site. So far rehab is going well, but hate the pillowed sling I have to wear another two weeks. But I'm committed to following everything to the letter. read more

I was refer to Dr. David Wood at arrowhead orthopedic. Dr. Wood is a great doctor. He was very knowledgeable and pleasant. I would recommend him for any of your orthopedic needs. Thank you Dr wood read more

Dr Oda was awesome, kindly and friendly. Alyssa front desk was very friendly and fast.

Fast, Friendly, and Professional check in. Dr. Elsissy is a great hip surgeon. This is my second one and the first was a complete success.

Arrowhead orthopedics is by far one of the most caring healthcare facilities within this area. Jewel and Alyssa are my favorite ladies to experience my office experiences with. I'm very appreciative of all their kindness. The care provided here at arrowhead orthopedics is beyond phenomenal. I'm thankful for every healthcare provider that has assisted me in my healing. read more

I've been coming here for pain management for a few years now. I've seen a few of the drs and all of them have always treated me like an individual and listened to all my concerns and answered any questions I may have had. I have referred family here and they have treated them the same. read more

the first floor office should take lessons for time management. the wait is more than an hours and this is with appointment!!!!!

My appt. Was scheduled for 4:30 received a call to come in earlier at 3:20. I arrived exactly on time and it's now 3:50 and I'm still waiting??? What was the point???!!! Once again Arrowhead Ortho is letting me down... still waiting for the Office Manager to return one of my 4 messages left to call me back.... #TheyNeedNewProcessesToBeSuccessful #MIPS read more

I have been going here for a while. I think the quality of care is top notch. The office staff are always very friendly helpful and knowledgeable read more

If I could give zero stars, I would. This review is for the Chino Hills, Rancho Cucamonga, and Redlands locations. I really wish I had read all these negative reviews before I wasted my time and money here. So my upset began when I was told I needed an EMG at my original appointment at the Chino Hills location and no one could give me the proper information on who to call. I was given conflicting information left and right. I was told to call the Rancho office but then was given the number to West Medical? So I called the Rancho office and was told I needed a pre-authorization despite me having a PPO insurance. Okay, fine, that's their policy. This pre-auth took more than a month to be processed. I've had plenty of pre-auths done and they've always taken two weeks MAXIMUM. I reached out several times and was told they'd pass along the information to their assistant to call me to give me an update. I never received that phone call. I called my union hall and they told me it shouldn't take this long and they probably weren't doing it right. Finally on my 4th or 5th call to arrowhead, I was given the direct number for the person who deals with the pre-auths. She never answered but I left a voicemail and what do you know, a week later it was processed. So here is where I finally decided to cut my losses and go elsewhere for care. I called the Rancho office to make my appointment now that my pre-auth was processed. I was told the guy who did the EMG's at that location no longer works there and that I have to call and schedule at the Redlands office. Okay, not the most convenient location for me, but fine. I called and scheduled my appointment for 9/22/22 @ 4pm. ONE WEEK LATER I get a call that they have to cancel my appointment! I asked why and was told because they were just really booked. So I replied asking why my appointment was made in the first place. She couldn't give me any details aside from them just being booked up. Told her my frustrations and that I'd go elsewhere for care. 10 mins later they call me and ask if I can come in the day before at 3. Are you kidding me? NO! I made the appointment on a day that I had off and even rearranged other appointments I had so I could be there. So you'd think that would be the end of it right? Nope! Today, two weeks after their phone call to cancel my appointment, I received a text to either confirm or cancel my 9/22/22 appointment @ 4pm.... ARE YOU FREAKING KIDDING ME?!? The most unorganized establishment. Don't waste your time or your money. I'm starting over elsewhere and it's really frustrating that I wasted my time and money because they took X-rays and I can't even get them transferred. Such a nightmare. read more

The care was okay (though one doctor started to share his politics and religion with me much to my disgust), but my nightmare experience is billing. I always pay the copay before each therapy session as verified by my credit card statements and the receipts I've kept as well as Arrowhead Orthopaedics' own records. Yet, ever since the very first session, I have continuously received past-due billing notices. Time after time after time I have called the offices, talked to billing and been told to "ignore the bill. Your balance is zero." If I had a nickel for each time I've been told that . . . Yet, nine months later, long after I quit attending, I continue to get bills. This is not only extremely annoying but unbelievably unprofessional. They have NO idea what they're doing. If you get referred to Arrowhead Orthopaedics, ask your doctor for someone else. read more