I used arrowhead RV for service on my class a RV that was having some electrical issues. I am thoroughly impressed with the quick and thorough service that they provided. I am also very impressed with the great staff and friendly customer care that I received. I also felt as though the price was extremely fair for the service provided. read more

The start of my experience was good. The salesman, Tom, had a good attitude and made me feel like they were a local business treating a local customer with respect. I also had the GM (Mike) assure me that the service after the sale was top notch and that I would be placed ahead of anyone that brought their camper in for repair that didn't purchase from them. However, after the sale things declined rapidly. I found out that I had to purchase some items and Brandon at the front counter acted like he was the man that had all the knowledge. Not only did he sell me something that I didn't need for my new (2016) camper, but argued with me when I questioned him on whether I needed it or not. So I swiftly found out that Mr. Expert (Brandon) didn't even know his own stock. When I got home and realized that I didn't need this part I asked someone else to confirm that I wasn't wrong. They agreed with me. I called back to the "Expert" the first chance I got and all he gave me was, "Oh, sorry." Good job on your customer service after the sale! I explained that I lived an hour away and again he said, "Oh, sorry." Two weeks after purchasing the camper I encountered a rain storm. Imagine my surprise when I woke up to a wet head from the water leak. I took the camper back a week later (it was the first chance I had to return it for warranty work). I filled out the paperwork and was told where to park my camper. I was surprised to find that Mr. Expert (Brandon) didn't care enough to have me point out exactly what I was talking about. Either I was extremely clear on my description or he didn't care enough about making sure things were fixed correctly. I didn't hear anything the next week so I called to find out the progress of the repairs. Mr. Expert began to give excuses that their only service guy had shown up to work on Monday and seeing double so they took him to the hospital. Basically I was given WAY more information than was necessary and my camper hadn't been touched all week. I told the "Expert" I would call back the following Monday afternoon for an update. I called Monday afternoon only to hear a different story from Mr. Expert. Now he tells me that their service guy showed up to work on Wednesday seeing double and they took him to the hospital and he hasn't been back to work since. Mr. Expert's original story was that their service guy showed up on Monday really sick. Now there's two days difference in his story leading me to believe there's something else going on. I didn't hear anything for the rest of the week and called back on Monday (the start of week 3 without my camper). I immediately get reasons why the work might not get done that week, but they're hopeful it will be done by Friday. I started seeing the trend and was fed up with the excuses so I contacted the manufacturer of my camper on that Thursday of week 3. Strangely enough I was called back by Mr. Expert a short time later stating that I could pick up my camper, but not all the repairs were complete. He stated that they would come to where I park the camper to finish the repairs. When I picked up my camper I found that all the food in the refrigerator had gone bad and that my camper reeked of rotten food smell. The battery had also gone bad and the refrigerator was unable to restart. While manually cranking my camper there were 2, yes 2, service guys that walked by without offering any help or assistance. Then I found that the capture plate that was attached to the trailer had been removed and not replaced after the "service" was somewhat complete. So I had to do more work to put it back on. At this point I'm feeling like I've done more work in 10 minutes than the entire staff of Arrowhead RV. I called Mr. Service (Mike the GM) to let him know about the less than poor service I had received only to find that he was making excuses just like all the employees! Amazing! Not surprised, but at least I found where the cancer had originated! The employees were acting just like their leader! I guess you can only expect that when you set a low standard the same (or even lower) standard will be met by subordinates. Shop here at your own risk. So far I haven't found anyone within the community of this business that can say anything positive about Arrowhead. One comment I've heard is that they're not even paying their bills. Again, I'm not surprised. read more

I am not sure what all the negative stuff here is, but my experience for service was excellent at Arrowhead. We were losing tread on right rear tire on our new Grand Design Imagine travel trailer (noticed it on the way out of Yellowstone). Got to Cody on a late Friday afternoon, hit Rimrock Tire for help, nobody in town could do anything for us til Monday, so the Rimrock owner Dave set us up with his RV repair shop in Powell, Arrowhead. We hung around Cody for the weekend (see the museum!), got to Arrowhead Monday morning, they were waiting for us. Their fix-it guy spotted the problem pretty quickly: the guy in Iowa on the way out put the new Dexter axle on with the crown to the side instead of up (what an idiot, and that's another story). Got the brackets rewelded and the axle replaced properly, two new tires, and we were on our way. The people at Arrowhead were good and competent. read more

Avoid at all costs. I purchased a new camper and found out when I tried getting warranty done I purchased a camper from a non dealer and warranty was voided. They told me it was my problem. read more

Avoid at all costs! And COST is what it will do to you! I took my camping trailer in to be, "Summerized," the cost of this service is clearly stated on a board at the service desk. The service manager, who must be on commission, had a nice young man go out to see my trailer. The service was pricy, but I agreed to it. While outside I asked the young man if he could also check the tire pressure. He smiled and agreed, said NOTHING about that costing a penny. When I returned, was left to hook up my trailer at the far end of the lot, in blazing sun. Ol Brandon Sullivan proceeded to tell me I owed not only the $70 agreed but an additional $60. Say WHAT? WHY? "We checked the air pressure on the trailer tires, our service fee is $95 an hour, and your service took one half hour." I refused to pay the additional charges, so he started bargaining as if we were in a Turkish market. I agreed to pay $10 extra dollars. I think he cashed the check in the hour the bank was still open that day. Why don't they state the price clearly when additional service is offered? Because no one in his right mind would agree! Every patron I saw in there was over the age of 70. The technique must work on most of them. (And when did half of $95 become 60?) Have previously dealt with the owner and his son who could not have been nicer. I believe this Brandon might be up to something? Beware! read more