Great friendly service, and after the vehicle was repaired they dropped it off at our house!!!

Brought my Fusion in for oil change. Mechanic pointed out that transmission line leaking and needed to be replaced. Quote was over $700. They claimed to have inspected headlights and signed off as being good. I knew one headlight was out and they quoted $245 for headlight replacement. But the mechanic stated they were working. Car had transmission work done recently from another dealership. I figured the botched the job. I wanted a second opinion and took it to an independent shop. Inspection was performed, cleaned, and tested for leaks. None found. Obviously when the transmission was filled and checked, oil was not cleaned off the lines. Art Hill mechanic just did a visual and assumed the line was leaking and needed to be replace. Didn't check to see if the connection was a bit loose. I wish I could give zero stars. If possible, get a second opinion and check the work that they do. read more

As a "Car Guy," (I am 70 years old) I have purchased over 50 new cars for personal use in my lifetime... I have never had such a wonderful experience as far as customer service goes...Oliver is an excellent sales person and an all around nice guy... I had many interactions with Matt Monix the overall sales manager that set the truly, caring tone for the entire staff at the dealership...Jaun Shaw the service manager and Erick my service person were kind, totally responsive and as everyone else I have mentioned: provided customer service at a quality level that is not found anymore...Couple that with the fact that Mazda Cars have been proven to be more reliable than any other make in the last few years (even more reliable than Toyota and Honda), what else can you ask for???...Finally, a dealership that I believe I can TRUST...Thank-you guys for making the purchase of a new car a wonderful event (the way it should be)!!! Best Wishes, GS read more

I wish I could give this place a zero star for the bait and switch! I purchased a SUV from this place for $36,806.25. I live in Illinois and was given temporary tags and informed that my tags would be mailed to me. 45 days later my temporary tag has expired, so I reached out to the dealership and spoke to one of the rudest most ignorant Managers I have ever come across, who told me oh well I'm sorry you wasn't told but you have to travel to Lansing Illinois to the currency exchange and purchase your plates here. I told him I was never told this and he stated well " I will talk to someone about that, but yeah that's what you have to do". He got upset because I told him I would reach out to my resources and my attorney to see what could get done and hung up the phone. I would never ever, nor would I suggest anyone go here to purchase a vehicle, because they are not people of there word and the manager is very rude. read more

I've previously reviewed Art Hill but it was on the Ford side. This time I went to take a look at CX-30s, CX-5s and CX-50s. The sale guy would not let me drive the car without him being in it. Something about a previous customer wrecking a car without insurance. Well, I don't give a 'F' about a previous customer. I'm 61, I have insurance and have bought over 20 new cars. I don't need some salesman riding with me as I try out a car. I let him know to tell the owner that he lost a sale and left without driving a car. I'll never give Art Hill a chance again. read more

Fantastic time at Art Hill for the purchase of our new Escape. Salesman John S. and sales manager Steve B. were a top notch team in getting the deal done. From day #1 in looking for a car, I felt like I was a priority and they saw it through until the end. We couldn't be happier. read more

Art Hill Mazda - 2022 Escape Hybrid Titanium - Car Dealers Near Me - Merrillville, Indiana

Purchased a brand new car here, sales rep. (George) told me the porters were going to take it back and get it ready for me to take home. Not sure what that means at Art Hill mazda because every door panel on the inside had Scuff marks throughout the entire bottom portion of the door panel. This was noticed a few days to a week or so after taking it home. Upon further inspection some pieces of the wrapping on the outside of the car was never removed and there were white speck marks on driver's inside door panel. Also, after a week or so the psi of all 4 tires was at 47psi when it should have been at 36 upon delivery to me before leaving (found an unfilled delivery inspection form in glove box), which makes me think they never filled out the delivery inspection form. Sent photos of the issues to George (Sales rep) and the response from him was "I'm surprised you are now just bringing this up to us after almost a month of having the car". Lesson learned here is that if you buy a car from here INSPECT every inch of the car before you leave. I then spoke to Matt Monix (sales manager) at this location. He told me to bring the car back and he will take care of the issues as well as give me a full tank of gas. Upon arrival to pick up my car, the car was not filled up with gas. The front tires had a large amount of brake dust built up before I dropped it off and was told that would be detailed to remove the dust. Upon inspection of the front tires they were barely cleaned and still dirty (looked like they literally took a dry microfiber towel and tried to dry wipe the dust off of the tires/wheels). If you are on the search for a new car or used car please beware of this establishment read more

2.5 for an oil change and tire rotation. Absolutely unacceptable. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx read more

Took my car into the dealership on Thursday 3/23/2023 for the replacement of 2 sensors and to have the PCM reset. Those were my specific instructions to them! I previously had my vehicle at Firestone who did the diagnostics and informed me they could replace the sensors but a Ford dealership would have to reset the car (they didn't have the technology) or the sensor codes could return. As of Tuesday morning the work I "wanted" done had not been completed and it was clear to me they never looked at my vehicle. I went to pick the vehicle up and was forced against my will to pay $169 for diagnostic. I didn't bring my vehicle to be "looked" at I took it to them with specific instructions to "fix" it. Will never return here and I will be disputing the charge because what I instructed them to do wasn't done. STAY AWAY!!!!!!!!!!!! read more

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They are the worst service department I've ever gone to. Dropped off the car for engine work and picked the car up with paint damage to the A pillars. When I asked them about tge damage they said it was that way when I dropped it off. B.S. I I asked them to fix it and they said for me to prove it was not like that when dropping off. Who take pic of there car when dropping it off. I wish I could give zero stars. read more

Had a great experience with the Mazda service team here. They discovered a problem with my car due to another dealership error at a previous appointment. They helped walk me through what happened and were thorough and kind. I will be coming back here for future Mazda services. read more

Purchased 2021 Bronco from a different dealership 4 weeks ago, several hours away. Art Hill Service department refused to repair a water leak from my vehicles header that allowed water into the cabin when it rained. The issue is clearly covered under TSB 22-2074. They claimed the Ford light bar (which the dealer had installed prior to my purchase) installation voided the warranty. Said they 'didn't want to deal with it' after having the vehicle 3 days. Didn't charge me but huge waste of time. Left my vehicle with a known leak out in the rain, floorboard full of water, and leaking worse than before. Go to another dealer for service if you can or keep your expectations low. read more

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I brought my vehicle for an oil change at the dealership after making an appointment. Said it would take an hour took almost 2. This the second time this happened. While at last appointment they began checking a recall issued and broke a part while putting it together. Their response was we will order the partt get you taken care in a couple days. One month later I finally get a call and told to make an appointment which I did . Was told I would be in and out it. Hour and half later they tell me they don't have the parts they need. Which was why they didn't fix it the day they broke the part. Now I'm being told I have to come again and sit for what I imagine will be another hour and half to two hours. These employees I. The service department doesn't care about the customers time or promises made. When I brought it to there attention I was told sorry don't come back then. read more

Went there for my Bronco reservation. Greg the salesman said he filed the paperwork. Later Ford Motor Company said my reservation wasn't received. So I never received my Bron I nor my $109 deposit back. Steve the Gm didnt return my messages. read more

Extremely slow technicians. If the book says it's a 2 hour job, expect to be there 4-6 hours minimum. Oil changes shouldn't take over 2 hours either, that's just terrible efficiency. No one was happy in the service center waiting area. There are plenty of other shops nearby, give them a try. The other local service centers are probably cheaper too. You will pay a top dollar shop rate and get slow rookie technicians. read more

I had my Ford Fusion in for service at Art Hill Ford. Worst experience ever. The service writer Tiffany was awful. She was rude and did not know anything about my car. Her answer was always "I'm not a mechanic and neither are you". She kept referring to the technicians as "her boys". It was a big mess, not to mention they did not do a satisfactory repair. I wouldn't hire Tiffany to work at Burger King. She was absolutely the worst. read more

I can't say enough about how pleased I am with this dealership. Excellent customer service and absolutely no hassle sale. Blew my expectations away. Thank you Steve and Chris for my new F150. Love it ! read more

Art Hill Mazda - 2020 Ford F150 XLT - Car Dealers Near Me - Merrillville, Indiana

Go see Steve. He's gonna be busy but worth the wait and he will always take care of you. He's busy because he has excellent at customer service. We have been shopping with him for more than 20 years. read more

I've used Art Hill's service department for years to get my diesel trucks serviced. But my last trip on Saturday has left me wondering what has happened to this service department. Went in for a Transmission Flush and fill and a Coolant Flush and fill. Mechanic only flushed the transmission fluid. He forgot to change the filter. I requested a call back on following Monday to talk with Serice mgr. Called Thursday and talked to service department. Requested a call from mgr. Not changing the transmission filter during a flush is Similar to getting engine oil changed and not changing oil filter. Art Hill was the Gold standard when it came to factory service in the past. I can't even get a return call. read more

My car is finally working great but it took five years. A recall and now it works. I complained three times on the same problem but since I'm a woman I don't know what I'm talking about. I have had several fords but NO more. The survey was a joke also. read more

Our experience with our purchase of a 2020 Ford Ranger was great. Special kudos to Mike Myers, not from Halloween. They went the full distance on customer service. read more

don't ever take your car here i had a paper that my car need a recall so i took it to the and they said they would fix it and i left to go eat and when i come back they tell me that my break lines was contaminated and they said that it was black and they can't do nothing about even though my car wasn't and it was working just fine until i bought my car to them they said that my car was bad to drive so i had to pay to get a tow truck and take it to another maintenance and they said that it was not brake fluid it was transmission fluid that they put in my car and when i call the ford manager service he said that they already fire the mechanic that was working on my car and he's been working for 12 years and he kept denying it they just want someone to pay over $4000 read more

Don't waste your time with this dealership. LIES LIES LIES. Been dealing with trying to get my paperwork for 6 months and they don't call me back or give me what I need to get my vehicle plated. This place is a joke. read more

If I could give them a negative zero I would never buy a car from this dealer purchased a lemon used Ford Taurus after I paid almost 5,000 dollars cash the check engine light came on car started shaking had no brakes or rotors when took to mechanic parts fell apart in his hands they told me it was my problem wanted me to pay them to fix the car that they knew was broke in the first place I was ripped off BEWARE of this place salesman liar lee ram from us when we tried to say hello in service department run away from that dealer you keep bring car back there infinity's read more

I was really hoping for a good experience there but not even close. I bought a "certified used" Explorer from them and they REFUSE to look at any of the MANY issues this vehicle has. Water is pouring in from the roof when it rains and they say it's not their problem. My 4 year old Explorer is starting to rust at the bottom of the doors and it's not their problem. Heat and AC issues? Not their problem. Body trim flying off the front of the car a week after purchase? Not their problem. Good thing it was Certified Used. I'll never buy a Ford or anything from them again. Purchase a vehicle from this dealer at your own risk. read more

I bought a pre-used truck from there, i also bought the bumper to bumper warranty to save some money , so they say, a year later I needed my truck serviced, and denied my claim because some work was done before by the previous owner. Be careful in buying the warranty, would not be buying anything from them AGAIN!!! read more

Looking for your next used car? I'd highly recommend Art Hill Ford. Over Labor Day, we decided to purchase a vehicle and did a LOT of research on vehicles and dealers in the area. We had our eye on a Ram 1500, and Art Hill had the PERFECT truck for us and about $3,000 cheaper for that model than any other dealer in NWI. Rich sold us our vehicle, and he was incredible. Not only was he very low-pressure about the purchase, he also got us through the process seamlessly. There was no stress, no haggling. Just premium customer service. And, he made sure we felt happy with our purchase, unlike so many other salespeople we've dealt with in the past. Steven Bukvich, the general manager, also helped improve our experience and made sure we got the best deal for our money. He made us feel at ease throughout the entire process - and his staff members are on point! Aleksandar Petkovich helped us through the financing portion, usually my least favorite part of the process. His engaging personality and lighthearted approach was refreshing. He made us laugh and actually listened to all of our stories about past experiences with other dealers (the good, the bad and the downright ugly!) He somehow got us an AMAZING financing rate at 2.96% and the option to put no money down. What dealer can get you that great of a rate anywhere?! Martin Robinson serviced our vehicle and got it in tip-top shape. His personality and attention to detail impressed my hubby, and that's saying something. We're sold on continuing to get our vehicle serviced at the dealership rather than doing it ourselves. You cannot beat the service! Overall, this was the absolute best experience I have EVER had in purchasing a vehicle. No regrets. And, I know where I'm going for my next vehicle. This is what I call an amazing team!! read more

Buying the car itself was a fairly easy process. It is a 2 year old Ford Fusion. However on my drive home from the dealership my tire pressure light came on and I realized I had no working air conditioning. My car didn't have any tire stem caps on it. The next day I texted my salesman to let him know. He said he would speak to someone else and get back to me. Several days passed before I got a response and it was basically that they will mail the tire stem caps but otherwise I'm out of luck. I said I'd be willing to make an appointment with their service department and they said for me to find a dealership closer to me. I purchased an extended warranty when I bought the car. The salesman told me that I had to wait 20 or so days before I could use it to address the problems I was having. I asked for more specifics like when I would know it's effective and it took several more days to receive a response. Then I was told it's 30 days. I called ford and they said my warranty was active the day I purchased the car. To sum up, they sold me a car with defects, gave me wrong information, and took weeks to get answers to my questions. Also I never received the part that they said they would mail to me. I don't recommend if you want a place that will give great service. read more

Terrible service department. Last month I was in Saint John visited family and I brought my 1990 Ford F150 pickup truck that only has 39k actual miles on it which needed some minor work. My truck sat in the service lot for 3 weeks without a phone call until I called and asked what was going on with my truck. I did not get a call back until I called again a few days later where I was informed my truck needed a battery, that my truck may be there 3 more weeks till it would be fixed....however, when I asked what was wrong with it she did not know. I stated I needed my truck and that 4 weeks without a call back or told what was wrong with my truck was unacceptable and that I would have it towed somewhere else. In the end I towed it to Indianapolis where I live and a local mechanic I use simply tuned it up and now it is running perfectly. I will never, nor will anyone in my family go to Art Hill ever again! Absolutely terrible!!!! read more

Worst sales manager....EVER!!! If you want to be cheated on your trade in...talked to like you are a "stupid customer" that is just wasting their time...then Art Hill Mazda is your kind of place. We went to purchase a Mazda 6 and trade in our car when we were low balled on the trade in by about $2500...then when we questioned the manager that did the appraisal about how he came to his valuation...he became very confrontational and acted like he had better things to do and we were wasting his time. When I pointed out to him that he was selling the same car we were trading (with higher miles and less features) for almost $5000 (or 33%) more than he was offering us...he said "we are done here" and walked off. In the last seven years we have purchased six cars and the sales manager at Art Hill Mazda is by far the worst sales manager that we have ever dealt with. While he may have been right when he pointed out that Art Hill is "in the business to make a profit" someone needs to remind this bozo that 1) you need to sell cars to make a profit and 2) without customers you will not sell any cars. I will never buy a car from Art Hill...I will tell all of my friends and relatives about my horrible experience there and I will encourage anyone that will listen to me to buy elsewhere. read more

Art Hill was awesome! My Salesman Greg Harris was great! He shoowed me how to use all the bells and whistles on my vehicle. No pressure, in and out on my new car purchase! read more

Sometimes purchasing an automobile can be as much fun as a sharp stick in the eye, tooth extraction without novacaine, giving birth without an Epidural. And then other times it can be a really great experience and this wasn't just one of those-----it was two! If you are looking for a pleasant, professional, knowledgeable, and very experienced person to work with, then look no further than Jim Karabetsos. In the last 6 months he has sold our family 4 new cars and made each experience wonderful and without all the little surprises or headaches. Each step of the way, Jim's proven experience and pleasant demeanor make it easy, and he is very careful to give you exactly what you are looking for. He is also very careful to educate you on the little things which in the end make up all the difference. Although a bit of a drive from the Southwest suburbs, I would highly recommend the little trip. What you gain in happiness and satisfaction in the purchasing experience is more than worth the extra few minutes of travel time. What you save in aggravation, will be well worth it in smilling time. Cannot recommend him enough. The experience was so terrific that we went back a week later and are taking delivery of another vehicle this weekend. read more

Let me start with saying I purchased a 2016 Ford Fusion back in July of 2018. The process was not simple as I was in a tight situation so to speak. To be sure I could get this car,they worked for me. Finally it all fell into place & left that evening with my new vehicle. That was the EASY part..... There was an issue they said they would take care of, back in July......finally in November that issue was resolved. Yes...it took from July to November . Instead of doing everything that needed to be done to resolve the issue, they tried one thing & said if that doesn't work bring it back. That went back & forth about 4 times & I ...I was the one who said....can it be this ???? the 2 men looked at each other & said hmm, makes sense. I ( the woman) figure out the problem & they fixed it. I will shortly explain the I the woman comment . There was a second issue that arose. ( car was still under manufacturers warranty) I take the car in for a scheduled appointment so they an find the problem. Needless to say, they could not find anything wrong with the car, pretty much told me that's how it is. I go over the the sales side to talk with my contact person. He was not there. So I explain the situation to someone else , no idea who this guy was ...sitting in a chair , bag of chips in hand stuffing his face ( he never got up from the chair) has the nerve to tell me all cars are like that. I responded with ...this is not my first car. As a few other sales men stood around listening I informed them I am not an idiot ! Silence fall upon the office & they said I needed to talk to the person I came in to see originally. No apology for talking down to me, treating me disrespectfully or that the issue wasn't resolved. I took it upon myself to take my car into a body shop,explain the problem & GUESS WHAT ????? In less than 2 minutes....I am serious, less than 2 minutes the problem is found & in 5 minutes they fixed it for me at no charge !!!! I will never recommend Art Hill Ford to anyone ! In my experience with them, I was disrespected, talked down to & put off. (1) I was told " since you're a woman , you wouldn't know what to look for"( keep in mind after 4 attempts on the first repair I was the one who figured it out & the second issue....I knew I needed to take the matter in my own hands & go elsewhere !) (2), I know you are busy & you need your car for shopping ! REALLY?? At Art Hill Ford, you're not treated respectfully. Once the sale is done...they appear to be done as well. I wish I could give 0 stars or even a - read more

My dad bought vehicles here in the 80s. I've been buying them here for 12 years. Most recently previously owned for the kids. Thanks to Denny Webb and Douglas Webb for all the recent help. Also want to give credit to Kelly handling things in the service dept. today. It was nice of her to acknowledge my presence when I walked in no matter how busy she was, then handling things. Thank you. read more

Bought a brand new Ford Escape in February 2021. Days later I realized an issue with passenger door not closing properly and my sun glass visor broke with nothing in it. I went in early May for service On door and sun glass holder. After a 3 hour wait I had to argue with a service guy that the door was in fact not closing properly after me proving it he agreed. Then I was taken to another area in back to have paperwork drawn up for body issue. I called at least 3 times a month for status and was told they had no loaner vehicles while my car was being fixed it is now August and I called again and now was told I could have come at any point because it's a one day repair and won't need a loaner! 3 months of no answers then the answer changes. Never again! This was my 2nd vehicle through Art Hill but after this experience and how hard it has been to get a real answer it was my last. read more

We've bought a few vehicles here in the past and we usually keep coming back here because they have a big selection on certified used cars. Of course I hate the whole long process of car buying but you gotta do, what you gotta do. We've never had a problem, friendly staff, and I think we've gotten some pretty good deals here too. read more

Took our Ford Fusion in for oil change on Saturday and they asked us to replace cabin and air filter since we are st 60000 miles, now it sounds like s really loud muffler inside when running fan on high obviously no one took the time to run the fan after installation to make sure it was installed correctly! read more

We took our Lincoln here to get serviced for one of those "recalled airbag" issues that seems to be affecting so many cars of different makes. Juan, Nick, Brian (and Lisa, in the parts department, as well as another gentlemen in the parts dept, whose name I don't recall, and the friendly man who took us to the mall as we waited for the repair to get done) took good care of us. We were pleasantly surprised that such a busy place takes time for thorough work and customer service with a genuine smile. Thanks, everyone! read more

Under new management! Sale person Dave was great to my family! Really happy with the experience. They didn't have the exact vehicle but the traded another dealer to get it and called us the next day. Nice people to deal with. Sales managers were great. Thanks!! Update-the sales process was good. Service? Not sure they even have a service department as no one will call me back. Left 4 messages for the service manager and no response. This is for a problem they supposedly already fixed once. Terrible. read more

Zero stars this place is so unprofessional with their service. The past two times I've scheduled an appointment for a recall they never have parts and I waste an entire day bringing my car in. Just to reschedule! Get your shit together! read more