Our first time stepping into Artemano, we did not expect to buy anything but we left purchasing a whole dining set and regretting nothing about it. Artemano is a Montreal-based company that sells furniture with a pristine quality of exotic wood (our table was made of suar wood imported from Thailand). The quality is there and is a rare find, especially when you compare to flimsy, cheaply made tables from other companies. Marcia helped us out and boy is she a pleasure. She gave us a lot of information about the table we were eyeing, took us to the back to select which exact table we wanted (since they are all made uniquely), and even slashed 50% off the table and chairs (not specifically for us but we loved her for it anyway!). We bought the the table and four chairs and they told us it would be delivered to our new home in two weeks. The table was delivered on the exact day that we were moving in (as expected) and they set it up right in our dining room in no time. They were friendly, polite and professional. We then realized that we probably should have bought two more chairs to complete the set. We returned to Artemano a few weeks later but sadly, the prices of the chairs already went up! Just as I was about to give in, the manager there worked his magic and honored the original price of the chairs for us. That is quality customer service. My Artemano dining table set is my favourite piece in the house and gorgeous to look at. I'm so fortunate I got it at such a great price too (even cheaper than many other furniture stores for such good quality). The customer service was excellent throughout, even with the crazy holiday rush. I had such a great experience and definitely recommending this store to everyone I know! read more

AVOID AT ALL COSTS - Criminal and dishonest, worst customer service ever. They have a beautiful showroom and lovely pieces, but once you buy, it's downhill from there... We purchased a table, bench and chairs, spending several thousand dollars. The table was missing a piece and it took over three months of constant follow-ups to get the store to mail it to us. The bench color was off and they flat-out refused to exchange or return it, saying that since we had transported it ourselves they could not do anything to help us. Finally, and worst of all, the four "leather" chairs we ordered came six months later, and were 1- not leather, 2- smaller, with less cushioning, and 3- cheaply made - basically a very low quality replica of the luxurious floor models, which were beautiful quality leather. See pictures attached. The chairs were wrapped and boxed up, and, had we not checked them, we would be stuck with them because their policy is that you can't return or exchange anything. It would also have been difficult to be sure of the quality difference, because we would have been unable to compare them with the floor model. Finally, there was an error with reimbursements and they charged our credit card without communicating it to us, several days after our last conversation. This is completely unethical and unacceptable. Throughout the whole nine-month ordeal, it was difficult to get a hold of a manager and to solve these issues. These are all absolutely unethical business practices, and far from our expectations when buying from a store that brands itself as selling quality furniture. Avoid at all costs, seriously. Save your time and sanity, and go elsewhere. read more

Seen this store at google maps. It's so amazing, pictures like walking inside.. then the ambiance is nice.. Keep it up..

Stay away from this store:dishonest business practice and frustration experience. Spend your money on other store Nightmare experience: 3 weeks ago we visited local artemano furniture store in merivale location :they have fancy display room and furnitures looks amazing in store as well. We love it . As they still have in-going Boxing Day promotion. We we purchased a king size bed and a bench. There were small problems with the bed before purchase: sales checked stock level in computer and it was low .the local store only has one bed in stock however with broken leg. However after 10 minutes phone call we were told that she was able to find a new set for us. So we ordered and paid for it. 3 weeks later bed , bench and other furnitures we bought online delivered. Shortly after delivery guy left we noticed that a big screw on right bed leg was loose and not tightened. We thought they probably forgot to tightened it but soon we found it was not they forgot: it was the threads worn out. So we immediately called the store and they said they would try to have someone fix it on Monday. Ok fine ! We will wait(of course nobody called or showed up on Monday). Sometime it happens! However soon we were SHOCKED: the bed and bench delivered were FLOOR MODELS. Yes. FLOOR MODELS from merivale display room! Not a new set we paid and expected. They delivered us a floor models from merivale store . But we paid a new set price and specifically checked with them it is new. If you ask me how do I know they are floor model: simple. On the day of purchase we took couple photos using our phone . The bed and bench looks exactly the same So I emailed them asking why floor models delivered not new set on Tuesday. No answer. So I called the store on Wednesday, the sales I dealt with was off so I spoke to store manager. Guess what did manager say about floor models delivered: YOU GET WHAT YOU SEE. Each of our piece is unique so it is our policy . YOU SEE FLOOR MODELS THATS WHAT YOU GET! What? For your special policy , nobody told us before or even after purchase. There is no sign in the store for this special policy. Common sense. Floor model is not new and usually sells at higher discount . What is important we paid for a new set price not floor model. Hello, Am I in the second hand furniture store? 2 days later the sales we dealt with replied email and stating the same thing in the email: you get what you see as each piece is unique. On the day of purchase you saw floor model so you get floor model! And she pushed me to contact there head office through email. Hey. Nobody told us we would get floor models and we confirmed with her our new bed will ship from Laval warehouse And the receipt we got does not say we bought floor models Now store doesn't want to deal with us instead they keep telling us head office will deal with it back and forth email and calls with head office requesting replacing a new set of bed and a bench or the money back! don't buy from them. You will likely getting a floor model delivered even you paid for a new set!!! Very dishonest! It is not a fraud on delivered false product on purpose? To Be Continued!!!! Updated. The head office agreed to replace both bench and bed. And as the bed was no longer available. They agreed to exchange to different style read more

We ordered a dining table from them and what they delivered to us is completely different to what we ordered. 1- table top does not match the legs 2- many and many scratches and dents 3- table legs do not match each other And they refuse to return. If you value your money do not waste it here read more

BUYER BEWARE!!! SHOP AT YOUR OWN RISK!! We went to this store to look into buying a new bed. We fell in love with and bought it in November 2015. The lovely sales person told us we could expect it at the end of December. That time came and went and when I called in early January to ask about it I was told that they had had computer problems and the request did not go through when we made the purchase in November. Red Flag #1. We were then told that it would come some time in February. When I asked for a more specific date I was told that they can't give me a date since it comes by boat and weather conditions are not predictable. Red flag #2. We are now at the end of February and there is no bed in sight. There is no inventory at the store. I tried calling customer service every day for a week but their machine would answer saying the mailbox was full (probably with messages from angry and disappointed customers like myself). I spoke to the nice sales guy we bought the bed from and was told that the store manager would get back to us when she was in on Monday. I had to call her on Tuesday because she had not returned our call. Red flag # 3. She said she would email costumer service and cc me, asking about the bed, which she did. She also said they were offering customers who had been waiting long loaner beds while their order came in (WTF?!? So this is such a regular occurrence that you're lending out beds?!?!? Red flag #4). Finally after waiting 3 days to hear back from customer service (Red flag # 5) I called them and got through today. Here's what I was told: Our bed has been rush ordered and should be arriving at the Ottawa store in their April shipment. APRIL!!!! I couldn't believe it! They best part of all this.... when I asked for a refund I was told it was not possible because all sales are final! I have no idea if my bed will be in for April but I will never, ever, ever, ever, buy anything from this company in my whole life!! Waiting 5 months for a bed and not a single apology or offer of compensation and I can't even return it! This is no way to run a business! read more

What you buy is not what you get. If you are going to buy a table from them, point to the exact table you want and make sure you are getting thatone. If they get you a table from the back, it will look nothing like what your purchased. Buyer beware read more

I purchased a very expensive furniture peace from Artemano. Unfortunately it was not delivered on time, came back very damaged and with scratches, discoloration, cracks. Not what I paid for. I requested refund and Artemano would not refund me. I am not happy with Artemano's service or the quality. This store is a scam. read more

I ordered and paid for a table in December, after many problems getting the matching bench that we ordered, I asked for my money back, they said no. So we are now stuck with a bench that is too small for the table we ordered. I then scheduled the delivery, was called that day and advised my table was damaged, and they would call me when it was fixed. I never heard back, I called customer service, was promised a rebate and a follow up call, never hear back. Called again, was promised a rebate by another associate, and a follow up by a manager, never heard back. Called again, finally got our delivery fee waived, and rebooked the delivery. After so many issues (I would be writing for pages if I listed them all), I sent in a picture of the table I purchased to be sure that what was being delivered, since nobody could tell me if it was fixed, never heard back. Received our new table this past Saturday, it was the wrong table. I was told someone woudl try to find our table, and call me, it is now Wednesday, havent heard. I feel like I have had money stolen from me, this is by far, the worst retail experience I have ever had, and I still can't get a manager to call me, maybe this will do it. read more