Every worker I encountered here was not only efficient, but was friendly and had big smiles. I…read moredidn't have an appointment but my wait was well under an hour. I'm sorry I didn't time it so I could report on it! It was short enough I didn't pull out my book. This was a totally painless and pleasant experience to renew my license.

Organized, friendly staff, quick and efficient. We had an appointment, no wait. Greeted by a very…read morepleasant security staff. She noticed i looked confused and frazzled (not DMV related). She directed us to the correct window. I didn't have any of the required doc, but they were able to accept electronic documents, which saved me a return trip. All 3 employees we encountered were pleasant, patient, friendly. Worth crossing the bridge!

Had to get a Real ID and renew my license and this location was super efficient! A month back, I…read morehad scheduled an appointment next week in Fairfield b/c I couldn't get anything closer or sooner. This office is 10min from my house so I thought I would see how long the wait was for non-appointments. To my surprise, I was in and out in 1 hour! Note: I filled out the application and uploaded my documents online, showed up 5 minutes before opening, and scanned the QR code for a line position the moment I got inside. Also, the lady at window #1 was both pleasant and helpful so I'm not sure why this place gets such a bad wrap! Go early, come prepared, follow directions, and be respectful for a smooth process.

I recently moved and went online to update my address for both my registration and driver's…read morelicense. After waiting the required three days, I attempted to request a replacement, but the system would not allow me to do so. That experience alone was already frustrating, which led me to visit the office in person today. The first employee I spoke with was direct and helpful regarding what I needed to do. However, my experience changed once I was sent to window #21. The employee assisting me there was rude, unclear, and difficult to communicate with. She handed me paperwork without properly explaining the next steps. She was wearing a mask and speaking very softly, making it difficult to hear or understand her instructions. When I asked what I was supposed to do with the paper, she simply pointed me toward the computers without giving clear guidance. Afterward, when I got back in line and asked additional questions for clarification, she became argumentative instead of helpful. I eventually asked for her employee number, and she gave me "C5." I mentioned I would take a picture, and there was no issue with that. Overall, this employee would greatly benefit from additional training in communication and customer service. Customers come in already frustrated at times, and clear, respectful assistance makes a big difference. Other than that, it wasn't a long line to be seen, which gave star.

I was totally amazed and impressed! Had to get a new DL, the people were awesome. The young lady…read morehanding out numbers, the DMV person doing the paperwork/vision testing and the Camera person were so professional and on top of everything, I would recommend this DMV office for anything DMV related. Best DMV experience ever!!

Had completed the Real ID application online for my daughter beforehand & a confirmation code to…read morehelp speed up the process. They now have people check in via QR Code which helped expedite the process and the security guard was extremely helpful in communicating that information as well. They had an A Frame with directions and passed out a directional paper too. The process went fairly smoothly and the gentleman that assisted us was in good spirits as well as the lady in the section where she got her picture taken. You have to be in a certain positive mindset when going to the DMV and that we did. Overall, I think this was a good experience for the young adult on how to handle things on her own next time.

I was hung up on after waiting for 4 hours, but then the following week I was called by them with a…read morebetter person that actually cared and evaluated the issue. Amazingly some of the people actually care about doing their job.

Really minus one rating if that but that is not offered…read more This was my second attempt visiting the California Department of Motor Vehicles (Napa Office), and unfortunately both experiences were disappointing. On my first visit, I waited in line only to be told the computer systems were down. One month later same thing happened after waitinh in line not to mention I took time off work, drove 20 miles, and waited again -- only to be informed that the systems were down for the entire day, with no estimated time for resolution. In today's environment, it's reasonable to expect some form of communication, whether through a website update or alert, before customers take time off and travel to the office. A simple notification could prevent a great deal of inconvenience. Additionally, a more professional and empathetic approach from staff would make a difficult situation easier to accept. I hope the DMV can improve both its communication and customer experience moving forward.

The behind the wheel instructors don't know the rules of the road…read more Michelle failed my son for making a single lane left turn onto a 3 lane road and not choosing the innermost lane. While, California Vehicle Code (CVC 22100(b), says you can choose any lane. What's the point of the kids reading, testing and behind the wheel lessons if the DMV employees are just gonna do whatever they want?!

Despite the DMV being what the DMV is, Denice was super helpful and kind. Even thought I was only…read morethere for minor things, she was able to answer all of my questions and really help me out.

Did title transfer and got my license plate. Fast, friendly and affordable. No parking though- only…read morestreet parking.

Went to do a registration and got 3 different prices and when I asked about it I was told to go…read moresomewhere else smh do no recommend

Took advice of someone else on Yelp and arrived Corte Madera DMV 7:30 AM Monday morning and was…read morefirst in line when opened 8 AM. Was out in 10 minutes. Visit was for CDL renewal with new pic and eye test - started application online and went in with confirmation number. Super easy.

If you want to deal with a driving test examiner who hates his job, makes you feel just how much he…read morehates his job, and seems entitled to patronize you, Corte Madera DMV is the place for you. Agent ID 18. There is absolutely no way leadership hasn't had complaints about this agent. Leadership needs to address this ASAP! My other experiences at this DMV have been OK, actually.

I came with no appointment, I needed the monthly sticker for my license plate as mine had faded all…read morethe way out. Although it was crowded, the line moved fairly quickly. The lady who helped me was nice enough. I explained my situation, I needed to show my registration, and she just gave me the sticker, no charge. Definitely one of my better DMV experiences!!! I actually think, because it was so busy, that might have helped me out because the whole process went rather quickly!!

I visited this DMV office for a vehicle title transfer and REAL ID transaction. Unfortunately, my…read moreexperience was disappointing. I was assisted at Window 8 by a female employee (middle-aged, glasses, ponytail, wearing a black hat with cat ears) When reviewing my vehicle transfer paperwork, she noticed that I had entered $0.00 as the vehicle value. I attempted to explain why I had completed the form that way, but she repeatedly interrupted me and would not allow me to finish my explanation. Instead, she lectured me that nothing in life has a value of zero and used her rings as an example of items that have value. I felt talked down to rather than assisted. She then criticized me for forgetting to enter a date on the form. While I understand that forms must be completed correctly, the manner in which she addressed me felt unnecessarily harsh and dismissive. Later, after she instructed me to correct the paperwork, I informed her that I had already paid the $15 transfer fee. I mistakenly showed her the receipt she had just given me for a different DMV transaction. I felt that my concern was dismissed and that I was being blamed for a mistake before the situation was fully reviewed. Rather than simply clarifying the issue, she became visibly frustrated and questioned whether I was alright. She insisted that I was showing the wrong receipt and continued speaking to me in a condescending manner. A short time later, she discovered that the correct receipt was actually on her own desk. I felt embarrassed and spoken to in a disrespectful manner, particularly because the receipt was later found on her own desk. I believe customers should be treated with patience, respect, and professionalism. I left the interaction feeling embarrassed, dismissed, and uncomfortable asking questions about my transaction. On the other hand the lady who took my picture was completely the opposite who was very kind, and somehow made feel a little bit better about the whole interaction with the other employee. I will file a formal complaint regarding the way I was treated by this employee.

My experience with this agency was very combative to say the least. both the class 1representative…read moreand his superior were very rude and unprofessional. class1 representative flat out told me that shop i took my car to "did not have to give me a written estimate before performing repair work on my car? wow. class1 rep "how very ignorant of you to say this to me. when it is written your law the state law..clown..even went so far as to not be respectful and reversed my name, when i corrected the clown he refused to correct himself, continued to be disrespectful and aggressive towards me...by the way i owned a car dealership and auto repair shop as well, he seemed to be very surprised and then became frustrated when he feed me the bullshit he was trying to tell about unwritten estimate. there's more, however in my opinion this agency falls short if you know your rights, law, female and a prior owner they will become unglued. i only went to these so-called government folks due to severity of damage done to my car of almost $8,000 and possible counting to document wise autotech in berkeley california. and by the way this piece of cau-cau thought he was mr.slick doing a valve job on my car and f-cked it up . then couldn't figure out how to work on my trunk acuator..which is why my car was there in the first place. beware! a so-called mechanic does not have female hands and is not he himself free of oil..go play with your children a-hole, because with me you f-cked around and found out. by the way you tampered with my dashcam and drove all of the gas out my car of almost $100.00 and had the audacity to tell me you only went around the corner? even if you took it for a test drive you should have put gas back. i also am missing video footage off my dashcam which will be further investigated. needless to say the digital footprint on my car from the time the sensors shut down to the time i got my car back from you 87 miles my car had been driven with a very badly damaged dme box..the brain of my car..which is the reason why dummy you couldn't get the check engine light off..stupid.

When I called they went over everything they could do to help like I was in the right hands. But…read moreall they did was voice my complaint to the business and then repeat the Business's reply to my complaint. ALL OF THAT WAS DONE BEFORE CALLING BAR. That was the point. My rep folded like a wet puppy . Maybe it works if you can't speak English because all they do is repeat what you say. Major Fail, Don't waste your time, small claims court it is

If you're going to the DMV to deal with tag and title then you're doing it wrong! DJ is awesome and…read moreas long as you have any prerequisite documents you may need (i.e., smog, etc...) he'll get you in and out in less than ten minutes. Use the Google chat function to let him know what you need (he responds super quick), and he'll let you know if you need anything prior to coming in. I came here twice for both mine and my wife's out of state tags, and it was just too easy. This is a really good business and is worth a small fee as it and adds a wonderful convenience to what is usually a daunting experience.

Deejay is super nice. I messaged a few weeks ago in preparation for my car to be shipped (family…read moregift transfer) from the East Coast. He responded quickly to my questions on Yelp messaging and answered all my questions, whereas other services either didn't reply for a long time or didn't even answer the question (or maybe didn't understand?). When the car arrived, I called him and he explained exactly what to expect. Pull up in front, or park on 12th and Fruitvale, give him a ring, and he'll come out to inspect the car, then we'd go inside to finish the paperwork. All I had to do was bring the title. He forgot to mention on the phone that he charges a 3% credit/debit card fee if not using cash, but there was a sign in the office stating this so it wasn't a surprise or anything. Within minutes, he gave me 2 plates, stickers, and the registration document, and filled out all the paperwork for me, I just had to sign in two places. I took a photo of all the pages and he said I would receive everything back in the mail from the DMV. There's a $5 off with Yelp check-in and I forgot to mention it until after he already charged me, but he gave me a $5 bill back, which I immediately went and used for tacos at Tacos Sinaloa #4 across the street ($3 per taco if you're wondering). Well worth paying for a service like this rather than try to figure out everything yourself and line up at the DMV. I was probably done with my tacos by the time someone would've finished up at the DMV.