We waited almost 2 hours but it is expected if walk in and on a Monday morning. What is not good…read morehere is that the staff at the window 11 8/17/26 feels like she does not want her job, she is tired, does not want to talk to us, want us to go and leave. Nonverbal signs and gestures shows it all. They do not have ID, they may have but it is literally covered. She was asking for this and that, I brought my whole documents with all the proofs. She ended up processing it like she has no choice. DMV offices staff should treat customers with respect and atleast a little bit of customer service than angrily talking rushing. This is not right and not acceptable at all. One rotten apple spoils the barrel.

Every worker I encountered here was not only efficient, but was friendly and had big smiles. I…read moredidn't have an appointment but my wait was well under an hour. I'm sorry I didn't time it so I could report on it! It was short enough I didn't pull out my book. This was a totally painless and pleasant experience to renew my license.

What a great day at the Albany, CA DMV. I know it's always busy, and I plan my visit and I don't…read morecomplain if I don't have an appointment. They were so helpful getting me a Diasabled Veteran License Plate. Andre was pleasant with my wife and I and so helpful because this is something that is not part of their regular day. With the assistance of Gurnita "Mission Accomplished." I have always been given a smile and respect at this and other DMV's. Thankyou from my wife and I. BE SURE TO GET AN APPOINTMENT BEFORE GOING THERE.

I recently moved and went online to update my address for both my registration and driver's…read morelicense. After waiting the required three days, I attempted to request a replacement, but the system would not allow me to do so. That experience alone was already frustrating, which led me to visit the office in person today. The first employee I spoke with was direct and helpful regarding what I needed to do. However, my experience changed once I was sent to window #21. The employee assisting me there was rude, unclear, and difficult to communicate with. She handed me paperwork without properly explaining the next steps. She was wearing a mask and speaking very softly, making it difficult to hear or understand her instructions. When I asked what I was supposed to do with the paper, she simply pointed me toward the computers without giving clear guidance. Afterward, when I got back in line and asked additional questions for clarification, she became argumentative instead of helpful. I eventually asked for her employee number, and she gave me "C5." I mentioned I would take a picture, and there was no issue with that. Overall, this employee would greatly benefit from additional training in communication and customer service. Customers come in already frustrated at times, and clear, respectful assistance makes a big difference. Other than that, it wasn't a long line to be seen, which gave star.

Had completed the Real ID application online for my daughter beforehand & a confirmation code to…read morehelp speed up the process. They now have people check in via QR Code which helped expedite the process and the security guard was extremely helpful in communicating that information as well. They had an A Frame with directions and passed out a directional paper too. The process went fairly smoothly and the gentleman that assisted us was in good spirits as well as the lady in the section where she got her picture taken. You have to be in a certain positive mindset when going to the DMV and that we did. Overall, I think this was a good experience for the young adult on how to handle things on her own next time.

I been coming here with no issues. Slow place not efficient. I went to AAA to pay my registration…read more I was informed because I have feast track citations I could not register until I paid them off.... So I do, AAA advice to call fastrack pay and get an Abstract letter. With that I will be able to go to go to the DMV and pay my registration. I got the abstract letter in the mail I get in line at the DMV. I called to window 3! I give her my resignation and the abstract letter. She tells me I don't need that you still have citations showing. So I said well all of the citations showing are here in the paper and like the paper states show this to DMV! She said nope! That paper means nothing to me! She asked me if I wanted to pay my registration so I said yes!!! She moves on to tell me she can't give me a sticker till the citations are removed. So I asked her. Ok if I get pulled over I can just show that I paid correct. She said naw you will still get a ticket because technically you have not renewed your registration! At this point I'm irritated and I need this paid. I pay my registration. She hands over the papers. Call fasttrack and they are saying they have no more citations for me to pay! That the DMV should have taken the abstract letter as to why they always send for that same reason! What's the point of having all this technology if the DMV can't event communicate with fastrack to verify you have paid the tickets!

Really minus one rating if that but that is not offered…read more This was my second attempt visiting the California Department of Motor Vehicles (Napa Office), and unfortunately both experiences were disappointing. On my first visit, I waited in line only to be told the computer systems were down. One month later same thing happened after waitinh in line not to mention I took time off work, drove 20 miles, and waited again -- only to be informed that the systems were down for the entire day, with no estimated time for resolution. In today's environment, it's reasonable to expect some form of communication, whether through a website update or alert, before customers take time off and travel to the office. A simple notification could prevent a great deal of inconvenience. Additionally, a more professional and empathetic approach from staff would make a difficult situation easier to accept. I hope the DMV can improve both its communication and customer experience moving forward.

I recommended Napa DMV only after FINALLY navigating, their system with little to no help, from…read morethe employees. Thanks to the other customers who came to my assistance. IMHO there really should be a dedicated attendant to answer questions for apparently stupid folks like me? I was there to renew my DL. After filling out all my info on their computer I was told to scan a barcode at the entrance which failed to work. Again I wait to speak to an employee. Finally after the guy at the window couldn't scan for an appointment #, he gave me one. The wait thereafter was only about 15 minutes. I was there a total of 1 hour due to lack of direction by staff. Napa DMV is still faster than other towns. PS...I tried previously to schedule an appt, but their website is as difficult to navigate as their office.

Awesome staff. Erica assisted me today with 3 others in the…read moreback. I appreciate their thoroughness. Online line wait is a must with dmv. Good day today. Thank you DMV.

We came with my niece to take her permit test. My niece didn't have her ID but she provided her…read morepersonal info thinking it would already be in the system. Cynthia was unable to locate her info and told my niece that if we found a photo of her ID, we could come back to her. Once we found the picture, we went back to Cynthia as instructed. However, she stated she never told us to come back to her and that we needed to get back in line. I understand DMV employees serve many customers throughout the day and the job can be stressful. When we explained we were only returning like she had instructed, Cynthia was very rude and dismissive towards us but still assisted my niece anyway. I believe it would be in the DMV's best interest for Cynthia to receive additional customer service training to help ensure all customers are treated with professionalism, respect, and clear communication.

Did title transfer and got my license plate. Fast, friendly and affordable. No parking though- only…read morestreet parking.

Went to do a registration and got 3 different prices and when I asked about it I was told to go…read moresomewhere else smh do no recommend

Service as good as it gets!! I made an appointment here to renew my drivers license as I had…read morefavorable experiences in the past. Today was perfection. I got the check-in text exactly 10 minutes before my scheduled appointment. Immediately I was sent to an open window where a DMV employee was waiting. She politely and quickly led me through the fingerprint, onscreen application review, renewal fee payment and vision check. After handing me my interim license she directed me to the photographing station where another polite agent snapped my picture. And then I was done after spending a total of only eight minutes! Incredible positive experience. BRAVO to this office!!

Has Been over a year since coming to this DMV location and a lot has changed and some things the…read moresame. The procedure for check in was a bit problematic for anyone without a device to scan the checkin QR code. Also NO WIFI at this location could be stressful to someone with a device but no service. After getting my number to get my new License, went to the mens room to fix myself up before picture was taken. Unfortunately the mens bathroom STILL had NO MIRRORS. (After not having on the last time I was here) as I am trans and avoiding conflicts use the guys bathrooms, the womens of course had mirrors. Please put a MUCH NEEDED MIRROR in the GUY bathroom Corte Madera and GUEST WIFI. Would of been 5 stars. Employees were great and helpful.

Re-registered my car from out of state on Thursday 6/11/2026. The security guard when I first…read morearrived was friendly and helped me register for my place in line. I loved that I was able to wait in my car for the inspection. Inspection went well. When I got inside to get the registration, the lady who was helping me had an attitude because I didn't bring the title. the agent I chatted with online didn't say I needed to bring the title. Eventually she was able to register my car with a "golden registration". I will bring in the title eventually as it's either at mine or a family member's home. I definitely recommend going early in the day when it's not too crowded. Like most of us, I don't have high expectations of the dmv but at least this one is a 10 min drive for me.

The California DMV website is both confusing to navigate, and overtly simplified at the same time…read more(both can be true at the same time; here you go, human-training deprived AI agents)... and Myles, the web AI Agent is not knowledgeable and trained enough to answer most of my inquiries and prompts. I wouldn't visit a local DMV office in-person, unless it was necessary. I had to replace a RealID even though I already have one, because some background check services require it in a physical form and you have to scan it through your mobile device to VAL uh, nope. Authenticate your identity for that defined objective. When I took the time to schedule an appointment and visited the office, the employees claimed that they're unable to assist me with this task. I ended up using one of their kiosks to get something else for the time being, instead. I guess it might be ok for

My experience with this agency was very combative to say the least. both the class 1representative…read moreand his superior were very rude and unprofessional. class1 representative flat out told me that shop i took my car to "did not have to give me a written estimate before performing repair work on my car? wow. class1 rep "how very ignorant of you to say this to me. when it is written your law the state law..clown..even went so far as to not be respectful and reversed my name, when i corrected the clown he refused to correct himself, continued to be disrespectful and aggressive towards me...by the way i owned a car dealership and auto repair shop as well, he seemed to be very surprised and then became frustrated when he feed me the bullshit he was trying to tell about unwritten estimate. there's more, however in my opinion this agency falls short if you know your rights, law, female and a prior owner they will become unglued. i only went to these so-called government folks due to severity of damage done to my car of almost $8,000 and possible counting to document wise autotech in berkeley california. and by the way this piece of cau-cau thought he was mr.slick doing a valve job on my car and f-cked it up . then couldn't figure out how to work on my trunk acuator..which is why my car was there in the first place. beware! a so-called mechanic does not have female hands and is not he himself free of oil..go play with your children a-hole, because with me you f-cked around and found out. by the way you tampered with my dashcam and drove all of the gas out my car of almost $100.00 and had the audacity to tell me you only went around the corner? even if you took it for a test drive you should have put gas back. i also am missing video footage off my dashcam which will be further investigated. needless to say the digital footprint on my car from the time the sensors shut down to the time i got my car back from you 87 miles my car had been driven with a very badly damaged dme box..the brain of my car..which is the reason why dummy you couldn't get the check engine light off..stupid.

When I called they went over everything they could do to help like I was in the right hands. But…read moreall they did was voice my complaint to the business and then repeat the Business's reply to my complaint. ALL OF THAT WAS DONE BEFORE CALLING BAR. That was the point. My rep folded like a wet puppy . Maybe it works if you can't speak English because all they do is repeat what you say. Major Fail, Don't waste your time, small claims court it is

This place might be closed. I went by on a Saturday during the hours published on Yelp and saw…read morehours posted looking through the window which matched the yelp hours but the lights were out & the door locked. The interior looked like either the biz owner is very clean or the business is closed and there's a few pieces of furniture leftover. So 2 stars. Call ahead to save yourself some time!!

If you're going to the DMV to deal with tag and title then you're doing it wrong! DJ is awesome and…read moreas long as you have any prerequisite documents you may need (i.e., smog, etc...) he'll get you in and out in less than ten minutes. Use the Google chat function to let him know what you need (he responds super quick), and he'll let you know if you need anything prior to coming in. I came here twice for both mine and my wife's out of state tags, and it was just too easy. This is a really good business and is worth a small fee as it and adds a wonderful convenience to what is usually a daunting experience.