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    Ascend Mortgage

    5.0 (37 reviews)
    Open 9:00 am - 6:00 pm

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    Services - Ascend Mortgage

    Mortgage services

    Mortgage refinancing

    Home purchase

    Ascend Mortgage Photos

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    6 years ago

    Second time refinancing two properties at the same time with Mike and team. Great rates and excellent communication.

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    9 years ago

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    9 years ago

    Mike helped me refi my house! His patience and knowledge are unmatched. My new monthly mortgage payment is now less!

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    Ask the Community - Ascend Mortgage

    Review Highlights - Ascend Mortgage

    Getting all the paperwork gathered is a definite hassle and Michael was way better than I was keeping it all straight.

    Mentioned in 9 reviews

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    Pinnacle Mortgage Company - Reverse mortgage for seniors 62+. Let the banks PAY YOU

    Pinnacle Mortgage Company

    (18 reviews)

    Some people may call him Carlos De La Fuente, but to me he put Pinnacle Mortgage on the map and…read morewill always be the G.O.A.T (Greatest of all times). He came recommended to me by a family member years before I was ready to buy a home, and out of his kindness and heart to give everyone a chance to purchase, he guided me toward what proved to be one of the most difficult but at the same time the most rewarding experiences of my life. Using his recommendations, I worked hard to do my best to get ready for the purchase and when it was time, Carlos went immediately into action and advocated for me at every turn. Though we had to go through the paces, he was kind enough to check on me daily and encourage me to keep going, and to let me know that it would be okay, and we would make it through and be victorious. I honestly believe that if it wasn't for Carlos, I would be looking at renting for many years to come, he helped me believe that I could do it and now I have. He is such a seasoned professional, he could tell me what could happen before it hit, so that I could prepare myself for the roller-coaster in this crazy market. We even had a very tight closing window working against us, but Carlos helped me hurdle over every obstacle. The only sad part in this whole experience is that I won't get to talk to Carlos every day. Carlos for me was more than a Senior Loan Consultant, he was like a brother to me, and I will be indebted to him for the rest of my life. If you are ready to purchase or thinking about making a purchase or a reverse mortgage, there is no one else to call, but Carlos De La Fuente, he truly is the Greatest of All Times!!!!

    Pinnacle Mortgage exemplifies excellence. They show genuine care and concern while addressing my…read morefinancial needs. I had a great experience in addition to securing a good interest rate.

    Eileen Horan Mackenzie - Guaranteed Rate

    Eileen Horan Mackenzie - Guaranteed Rate

    (24 reviews)

    My husband and I worked with Eileen last year on our first single family home purchase. Knowing we…read morewere up against the toughest housing market in the country, we were thankful to have Eileen on our team. We started the process with her in May of 2016. Eileen's communication was clear and concise, making the complex process as smooth as possible. She was also accessible and responsive at all times and had everything prepared when presenting offers. An offer was accepted in November of 2016 on a beautiful home we never thought we would own in the Bay Area. She quickly guided us through the closing process and the endless paperwork. Although stressful, it was seamless and quick under Eileen. Most impressive of all, she was able to secure our loan in under thirty days due to a demanding seller. I absolutely recommend Eileen as she goes above and beyond for you. She will be there at every step of the home buying process and was even present at our escrow signing! I would definitely work with her again.

    I am BACK to continue to sing the praises of Eileen!! She is truly the best!! Eileen has been with…read moreme since Day 1 of my home buying, selling, and now looking to buy again and I could not feel any more comfortable or safe... This market has been so overwhelming and Eileen has really helped me to see exactly what I can manage---She is reliable and very responsive all the time--I sometimes feel like I just need to send her a note to calm my nerves. Eileen is an expert in her field and goes out of her way for her clients. I recommend her to everyone I know!

    Monterra Credit Union - Monterra Credit Union Formerly San Mateo Credit Union

    Monterra Credit Union

    (439 reviews)

    Just had the most wonderful thorough professional experience refinancing my two cars with Terry…read moreZhang in lending services at Monterra Credit Union. The entire transaction was done seamlessly made possible working with Terry. He knew details immediately, presented solutions, and finished the process quickly and confidently helping me save thousand on car payments. If you don't like hassles and want the best customer service, best price, professional attention to detail, and do not want to waste time then use Terry Zhang at Monterra Credit Union. They have the best rates and are very easy to work with.

    I had a very disappointing experience with customer service representatives Irene and Oscar. I…read moreclearly stated that my Visa Platinum credit card was lost and needed a replacement, and I provided my account number since I no longer had the card details. Despite this, Irene was unable to assist and incorrectly insisted that I had multiple cards, when I only have two. She also deactivated my savings account card by mistake, even though I explicitly said I still had it. I was placed on hold for about 40 minutes with no resolution. When I was transferred to Janette, she resolved the issue quickly and without any difficulty, which made the earlier experience even more frustrating. This situation reflects poor handling and a lack of proper training. I hope improvements are made to prevent this from happening again.

    General Mortgage Capital

    General Mortgage Capital

    (44 reviews)

    This review is for Ken Hui. He has been our loan officer for the purchase of our 2 homes within the…read morepast 4 years. Ken went above and beyond to help us find the best solutions and interest rates for our complicated situation with the most recent purchase. He would lay out in details our loan situation and the alternative scenarios for us to consider. Ken helped us close our most recent home within 15 days flawlessly. If you are in a market for a trusted and dedicated loan officer, look no further than Ken Hui. He will ensure your are taken care of from beginning to end.

    The review is for loan officer Lee Zhang. It was our first time buying a home, and we didn't have…read moremany connections in the Bay Area. When we were shopping around, he initially quoted us a lower interest rate compared to other loan officers, which led us to choose him for our loan application. However, by the time we closed, we ended up paying more than 1% higher than what we were initially promised. Additionally, throughout the entire process, I felt that Lee Zhang was manipulative and used tactics that made me uncomfortable. I felt judged and bullied whenever I questioned his decisions or didn't follow his advice. What's more, He asked me to sign an additional agreement that included a penalty if I paid off the loan early, which raised a red flag. This practice isn't even legal. I didn't realize it at the time, and I regret signing it. If you're in the market for a loan, I would recommend speaking with multiple loan officers and comparing offers right up until the last moment. Don't make your decision based solely on trust at the beginning. Ultimately, it's about money, so do your own research and keep comparing until the very end. What's more, it's unusual to see so many reviews that are either 5-star or 1-star. It raises suspicion that someone may be posting fake 5-star reviews to attract customers.

    Ascend Mortgage - mortgagebrokers - Updated June 2026

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