I am writing this to let you know about the inhumane way I was treated at Asda Llandudno junction by the manager Martin Chard. I am a delivery driver for Just Eat and Uber and I often come to the store to pick orders.
On this particular day Tuesday the 19th of December 2023 around 6pm I came to the store to pick an order which was given to me by one of the sales girls. I was about to leave when the manager started shouting at me from the back and drew everyones' attention that I have not paid for the item I was holding, which was a carton of bottle beer. I stopped and looked at him full of shame. He accosted me and accused me of stealing the item I was holding and requested for the receipt, I told him it was a delivery, I am a delivery driver, he barred me from leaving the door and kept shouting and acting very aggressive. I let him know I was given the item by his colleague, he seemed not to be listening to what I was saying.
Few customers approached to calm the situation and he only screamed at me never to come to that store because he doesn't want to see me. He was never apologetic. I had to walk out on him with anger to deliver the item.
I came back to clarify that I am not a thief and the sales girl who gave me the item kept apologising on his behalf. I asked to see the manager but he refused to see me.
The entire experience was disrespectful and embarrassing for me and I didn't see the need for it as that same manager has seen me countless times and given me items to deliver. I am a customer as well and haven't had this happen to me there before.
I would like for this issue to be addressed and dealt with.I refuse to be treated this way by this unprofessional and rude manager. read more