RUN AWAY!!
I absolutely hate having to write this review for another local business but in the end I didn't feel right not warning others.
Asheville Painting came and Quoted our house painting for our main house, guest house, and both metal roofs two times. Once in 2019 when we initially purchased the home and once in Nov of 2021 less than 3 months ago. Two different men did the quoting. The first time we decided we wanted to wait because it's an expensive job. The second time we were scheduled for February.
I asked if it was better to wait for warmer weather but was assured they had some "special paint" from Sherwin Williams that was fine for lower temps. Later I found out through a SW rep that is not recommended for ANY of their paints. Every other paint company we have had quote since could not believe Asheville Painting was going to paint in Feb.
But I digress. We signed a contract for an exorbitant amount of money to have both homes and their roofs painted (note the contracts specifically mentioned the roofs and the type of roof paint)
The first day Asheville Painting came to power wash. That night the owner called and said she had some bad news. Can't paint. Multiple fake excuses given including insurance company will not let them get to our third story (I know that's a big old lie because they painted a commercial retreat's metal roofs and they are WAY higher than my home) then she said the roofs had not been part of the contract at all. I quickly corrected Brenda and said the contract specifically makes note of the roofs.
Then she said that it was Derek the guy who quoted and he's no longer with them because he's been giving bad quotes. Ummm...Derek is one of the owners and later I realized he's Brenda's husband who was the one I was talking to. I then reminded her he wasn't the first person to quote our home from Asheville Painting- another man quoted 2 years prior when we didn't paint and came in at around $5,000 LESS than Derek (and that was Derek's Dad) . So lies.
When she heard how upset I was she threw in free pressure washing (perhaps hoping we would not write this review) but here's the thing. We were painting just to change the color of our home- but now we HAVE to paint. We are in the middle of refinancing our house (a process we didn't start until after signing the paint contract) and now because of the power washing our existing paint is peeling AND after signing the contract I made test samples on my shed and house because it was going to be painted! It's a disaster! It will not appraise at value unless it is painted now because the paint is chipped and there are swatches on the siding! I'm having to pay more to lock my loan for a longer period and to find a new paint company.
I chose them because of their glowing reviews and after hearing more stories about them I'm realizing many people have had negative experiences with them that have not been published online.
I emailed them asking if they wanted to give me the real reason they breached their contract but I received no response. If they had leveled with me and been honest I would have been more willing to offer them grace as another business owner. Personal crisis???!
I just want to save anyone else the heartache and stress. read more