amazing customer service great workers and products 10/10 recommend and just over all greatread more

We picked out and paid for a coffee and end table on September 2nd. After a couple of weeks, I…read morebegan calling to ask when they would arrive and have been told each week that it would be by the end of the week. It is now October 5th and STILL no coffee table (end table just came in this week but leaving it there until both are in) and no one is able to find out where it is! I was told today that it should be in on the 10th. If it is not in, we will be getting our money back and shopping elsewhere. We will NEVER shop at the Brick again :(

Geoff McLeary was very helpful in helping us find the perfect bedding for out new RV. We love the…read moreproducts he recommended so much that after returning from a 3 week road trip we missed our RV bedding! Great product selection, great service and fair prices. Prducts purchased: Queen Isolus featherbed topper/ Queen Isolus Organic wool duvet/ Queen PAB luxury adjusting pillow/ Queen organic wool pillow. We highly recommend this store!

Geoff and Carling are the best in the business. They really know their stuff, and it shows in the…read morequality of their work. The selection and variety of eco-friendly, natural and organic options in mattresses, pillows and linens is excellent. Top notch customer service and friendly in-store experience. Highly recommend them if you need anything to do with sleeping!

We bought a bed mattress that was supposed to be delivered sometime between 12 and 6pm. Waited…read morearound for the last six hours and the delivery still has not been made. No phone call from the Bay or the driver. When I called customer service they left me sitting on hold for over 15 minutes. I don't recommend buying any large items that has to be delivered from the Bay.

The entrance by the foodcourt has ample wheelchair parking, a lovely ramp...and no button to open…read morethe gigantic door!!!! I suppose you could just wait for someone to come along?? Who would go to all the trouble to make their entrance wheelchair friendly but not have any way for a person by themselves in a wheelchair to open the door?? Did their funding run out? OMG, seriously.

We lost our home in the White Rock Lake fire. We ordered some items online. After two months of not…read morereceiving a bed, mattress and other items and multiple times calling, this was starting to feel not right. We were repeatedly lied to about when the items were to be shipped, and when there was any complaint we were hung up on, repeatedly. We have repeatedly asked for a refund on a bed that was discontinued, but have not received a refund. What kind of standard practice is this! Really disappointing!!!!!

Anything I might have had positive to say goes out the window when I learned that Christine Magee…read moreand her corporation would prefer that a mattress they sold you wind up in a landfill rather than recycle it. rather than deal with sales staff that has corporate interest at heart, try something like casper mattresses. we ordered ours online, it arrived a couple days later in an impressively small box, and you get 100 days to try it out, if you don't like it and they can't make it right, they'll cover the shipping back and refund you 100%.

Completed an approved fabric mattress claim - delivery drivers came to switch out the mattress and…read morecontinuously gave me the gears regarding our box spring not being level (assessed by his eyes only) - I replied funny, cause the claim process required us to provide a picture with a level on both the mattress and box spring which clearly shows everything is perfectly level, in addition to other pics showing the sturdiness of our bed frame, cleanliness of the mattress, damages that occurred, full over view pic of the bed setup and a picture of the manufacturer tag in tack. I would think a claims rep for the company has both the knowledge and experience to approve a warranty claim. I didn't realize the delivery drivers now have a degree in mattress / box spring physics. The only thing delivery drivers are required to confirm is any staining on the mattress ... after 5+ minutes of them constantly repeating themselves, to say I was done with the hole experience is an understatement. Then he said ... Oh ... but my boss would love it if you could leave us a google review ... after the grilling you did and making comments about our setup ... sure I'll give yah a google review of 1. Would be a really good idea to remember as a delivery driver you are the front line person representing your employer and have the ability to knock the experience out of the park with a positive Customer Service Experience. PS ... you failed this part

Bought a bed and platform a week ago. Was told free delivery and set up. I live14 km away They…read morephoned at 3pm the day before it was to be delivered and was told they would not deliver to my house which is 14 km away from the store. Gave reason out of their delivery radius but yet the truck was going to Osoyoos which is 120 km away. They said they could get it delivered if I paid $100 more. Ended up that I had to meet their truck on side of highway and they put the bed and platform in the back of pick up truck which I got to meet them. Then I drove it home the 2km from where they made me meet them. They even threaten to steal the mattress off my truck when I said I would not sign for an incomplete contract.