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    Ashley Store

    2.3 (84 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 2 months ago

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    Broken couch photographed after unwrapping couch and on the phone with Ashley Furniture.

    Ashley Furniture - Ongoing Nightmare I placed an online order with Ashley Furniture on July 4, 2025, for a sectional sleeper sofa and ottoman. July 11 - Ottoman delivered no issue. July 30 - Only one sectional piece delivered. The other was reported broken and never loaded. August 14 - The missing piece (Marelton left-arm facing sleeper sofa, 5530510) was delivered broken. I sent photos via text, chat, and emailed. Since then, I've been chasing Ashley for answers: Aug 14 - Reported issue through multiple channels. Aug 19 - Told I'd be contacted within 48 hours. I wasn't. Aug 21 - Told replacement was approved and I'd get a call with delivery date. No call Aug 25 - I emailed. No response. Sept 5 - Called. First rep said she couldn' help since it was an online order. Transferred, then told case number closed and a new case had been opened. Put on hold, &disconnected. Called back told the new case was closed. Put on hold,disconnected At this point, Ashley Furniture has delivered me broken furniture, closed multiple service cases without resolution, and failed to provide any replacement. I simply want what I paid for: A new, undamaged sleeper sofa (5530510) This level of service is unacceptable. Customers deserve better.

    2nd cushion

    I made a large purchase from Ashley at the Green Valley location. i included the extended warranty on all pieces. After 3 months of use, the couch and loveseat showed excessive wear, including pilling, pulled threads and worn armrests. Upon contact, I provided requested pictures and their response was that it was normal wear. Are you kidding me? I'm a 70 year old woman that uses the furniture to sit, read and watch a bit of TV! I then called customer service and spoke with a very apologetic young woman. She sent me her email and requested that I send additional photos and she would resubmit my request. It has now been a week and a half with no response. I have since canceled my extended warranty and will never set foot in their store again. The service is shameful. Once I walked out the door after paying for my purchase they were done with me.

    Dated sales receipt from Ashley Home Store for adjustable bed and 10-year warranty which is not being honored

    Trying to help a lady recovering from chemotherapy. She purchased a BTX4QN BedTech adjustable bed from the Ashley Home Store in Sahuarita AZ in March of 2020. She paid $159.99 for a 10-year warranty. The bed controls stopped working well over a year ago, and she has been unable to get any help with the problem since it occurred. She still has the receipt. I have recently stepped in to help but cannot seem to connect with the right people. The problem always seems to belong to someone besides Ashley Home Store (they keep saying Sam Levitz), but the receipt clearly shows that Ashley Home Store sold the bed and the warranty. I will gladly remove this review if we get the help we need to make the bed work properly again. If not, I will be contacting the BBB and local investigative reporters.

    This was the perfect sofa arm stitching on one end- next photo shows the arm on the other end

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    8 months ago

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    2 years ago

    Hector was fantastic. He was friendly and knowledgeable. There were great options and fast delivery options.

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    2 years ago

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    2 years ago

    Hector Paco the sales person helped us with our purchase he was very nice my wife and I are very happy

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    2 years ago

    Robert was wonderful. We got a couch and a bed frame. A++. Won't deal with anyone else going forward.

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    2 years ago

    Robert was very helpful, showing me the different options available for my living room sofa, loveseat, and ottoman.

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    2 years ago

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    2 years ago

    Pedro was great!! Highly recommend! Very helpful and I will be back to work with him soon, thank!

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    3 years ago

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    Page 1 of 3

    Ask the Community - Ashley Store

    Review Highlights - Ashley Store

    Robert Linse was very friendly, knowledgeable with the product and overall put my husband and I at ease with the choice we made without pressure salesmanship.

    Mentioned in 2 reviews

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    Sparks Furniture

    Sparks Furniture

    4.1
    (21 reviews)
    47.5 mi

    This review is long overdue. My husband and I were desperate to replace some couches at my…read moremother-in-laws home. The ones she had were old, smelly and her son had recently passed away on one. It was a terrible situation. Anyway, we stopped into Sparks Furniture - We were lucky enough to speak with Tim. He went above and beyond and once we found the set we wanted he allowed us to take the floor model. What a blessing! The quality of the couches we purchased was great, they still looks amazing and the prices were extremely reasonable. This was our third and final stop that day. The first two shops either didn't have the quality or the employees didn't seem to want to help us. If i was in the market to buy any furniture I would definitely shop at Sparks. I highly recommend and I want to apologize for not writing this review sooner. We really appreciated how Tim went the extra mile, was honest knowledgeable and friendly. Love this store!!!

    Two springs on my couch broke causing the recliner not to work properly. I went into Sparks…read moreFurniture (who sold me the couch) on three occasions and left them photos of the reclining mechanism that needed repair and they told me to contact the repair person involved. I did just that and he told me that he contacted the "Best Home Furnishings" manufacturing company to get the springs necessary to fix my couch. He told me they didn't have any parts for my couch so I contacted the company on two occasions and they told me the same thing. I think their lifetime warranty are just words that sound good in order to encourage people to purchase their products. Not having any parts in stock is a way the company doesn't have to be responsible for warranty repairs. My words may sound negative to you regarding "Best Home Furnishing" products so I suggest checking out this "Better Business Bureau" web site link for reviews of Best Home Furnishings. https://www.bbb.org/us/in/ferdinand/profile/furniture-manufacturers/best-home-furnishings-0482-95042/customer-reviews

    Photos
    Recliner spring is broken
    Recliner spring is broken
    Sparks Furniture

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    Bob's Discount Furniture and Mattress Store

    Bob's Discount Furniture and Mattress Store

    2.5
    (41 reviews)
    26.1 mi
    Offers payment plans
    Established in 1991

    We just moved to Tucson. A friend of min in Maryland recommended Bob's Discount for our furniture…read moreneeds. He had used them several times in Maryland, and was favorably impressed. We went to another furniture vendor, before going to Bob's. At first, the prices for bedroom furniture looked equivalent. Then I noticed that Bob's was selling complete bedroom suites for the prices of headboards and footboards at the other store. We ended up buying two complete bedroom suites with white glove delivery and set-up service. The furniture was delivered within days of our order. The delivery was flawless, efficient, and professional. The gentlemen who installed the furniture took the time to look at the locations and discuss layout options, with an eye towards, accessibility, functionality and aesthetics of appearance. They constructed the furniture on site, and cleaned every bit of the debris away, including vacuuming any stray bits of Styrofoam. In and out in less than 3 hours, they did a fantastic job. Moreover, the furniture is all high quality lumber and sturdy construction. There's an old saying, "Happy Wife, Happy Life." Well, my wife loves it. So, needless to say, my life is great! Seriously, Bob's did a great job, you should definitely check them out..

    Bob's Discount Furniture- Warranty Experience…read more I am writing to formally express my extreme frustration regarding the handling of my "Goof Proof Warranty" claim for a sofa set purchased in September 2025. On November 22, 2025, I filed a claim for a ripped flip-down table. Since then, I have experienced a series of administrative failures and misinformation: - Initial Delay: A technician did not visit until December 9, 2025. - Misleading Information: Despite being told in December that a replacement part was ordered, I discovered through the portal that the order was not actually placed until January 9, 2026--the same day I called to follow up. - Incorrect Part: After waiting until March 3, 2026, for delivery, the part received was incorrect. - Communication Failure: I have submitted photos of the incorrect part via the portal per Bobs request and responded to their specific email requests three separate times. Despite this, I was told that my claim is being restarted due to a perceived "lack of response" on my part. I have spent hours on the phone attempting to resolve this, only to be redirected to generic email addresses that clearly do not track my submissions even while I was on the phone with the agent. March 19, 2026 - Starting this process over after four months of waiting is unacceptable. As of this posting, I am waiting for the 2nd tech appt that is to occur today, thus starting the process over after 4 months of no resolution.

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    Bob's Discount Furniture and Mattress Store
    Bob's Discount Furniture and Mattress Store
    Bob's Discount Furniture and Mattress Store

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    Ashley Store - furniture - Updated June 2026

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