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    Ashley Store

    2.4 (80 reviews)
    Open 10:00 am - 9:00 pm

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    The response from Ashley furniture

    So my house burnt down back in October after it was done I went to Ashley furniture in Merriville Indiana spoke to a manager named John told him exactly what I wanted when the furniture came in it was wrong they sent me a $650 piece that was not supposed to be included and they charged me for it. I've done everything in my will power to try to get my money back and they will not help me at all, please be aware of this place they are crooks and at this time $650 means a lot to me trying to rebuild my life after the fire . This is a photo of there response

    **Update** After months of getting the run around we finally received our furniture... however of course it was damaged and not just minor damage but actual structural damage to the chaise. The arm was dented approximately three inches deep by 12 inches wide. In other words even Hellen Keller would be able to see the noticeable damage let alone feel it. After talking with customer service (due to the delivery drivers practically sprinting out of the house" a new one was ordered. Six delivery dates have come to pass with each time being pushed back farther and farther. At this point just go to your local high school woodshop class for better quality and I guarantee better customer service than this joke of a store. Take everything that they say with a grain of salt. My experience has been so awful that I made a yelp account to review this store. First off the sales rep while at the store wanted to talk about hitler with me. I wish I was joking but unfortunately I am not. We were promised a delivery date which has come and gone which I understand to a degree with how Covid has caused many problems. However when checking in on our order I have gotten three different answers. This would be mildly acceptable if each answer wasn't ten minutes apart. How can a total of 30 minutes change the delivery date and time so significantly. My suggestion for anyone is buy from anywhere else, heck go Amazon where atleast you know when you are receiving your items.

    Scuffed edge

    Update... I ended up going into the store in Sept 2021 and spoke with the salesman and manager. Magically, they all of a sudden were able to get a bed from the warehouse and could now deliver my furniture. Three days later my furniture was delivered and damaged. Right away i talked to the guys to set it up and said I did not want to accept it damaged. They told me they leave it here and someone will call me. I called and emailed the manager right away stating that the bed was left at my house damaged. I sent pictures and they agreed it was unacceptable. I've called and asked for follow ups and nothing. So for another 5 months now I have just been hanging with my damaged bed. What a waste of my money. Would of had better luck going anywhere else. Bed set originally purchased November 2020.

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    6 years ago

    The sales guy was very pushy. didn't like that at all. i wish i remember what his name was. won't be coming here again

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    Page 1 of 2

    Ask the Community - Ashley Store

    Review Highlights - Ashley Store

    My friend and I were impressed with the personal, friendly service given to us by Natalie.

    Mentioned in 3 reviews

    Read more highlights

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    4.1(7 reviews)
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    I had the pleasure of visiting this store on both Friday and again on Sunday to both pick up an…read moreorder, and to do a return. Darlene, another associate, and the manager on duty (I wish I knew his name) provided me with the highest level of customer service. He made my day! He was a one man show on the floor and handing pickups and he even located my 18" Baker Santa that I was looking for online. Darlene found me on the floor, and she let me know that the manager had located my item. When I got to the register, Darlene took her time, and she made sure that my coupon was properly applied. I was able to find the most unique garland & Santa's. They have something for everyone. The store is neat, clean and well maintained. My order was quickly and efficiently processed with a smile. Darlene was professional, and I loved the way she worked to provide exemplary service as she even assisted her coworker when I arrived with my return.

    Huge store filled with home decor and furniture. It is perfectly organized and very reasonably…read morepriced. Would definitely recommend for textiles and furniture but Hobby Lobby offers nicer signs.

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    Bob’s Discount Furniture and Mattress Store

    Bob’s Discount Furniture and Mattress Store

    2.3(64 reviews)
    0.2 mi
    $
    Offers payment plans
    Established in 1991

    I love this store. At first the name threw me off but the furniture and items in the store are very…read morenice a great quality and the prices are amazing. There outlets section in the rear of the store is absolutely amazing. I've gotten some great deals there and I will continue shopping there. Update Oct 26, 2018 I was amazed when I first started shopping at Bob's and that has not changed as far as the outlet section of the store. The retail section of the store also had great prices however, they stick it to you with the delivery charges. Their prices are cheaper than Ashley furniture, Art Van, The Home Place and other stores but when they add in delivery charges you will end up paying more for your furniture than most places. The kicker is they charge based on how much you spend. Example: If you purchase a sectional for $1,700 the delivery amount is $300 but if you purchase a sectional that is the exact same size but cost more, your delivery charge goes up and there is no cap on the delivery charges. I will continue shopping there but only in the outlet section.

    Five stars to Pete the salesman…read more Purchased a recliner on 5/14. Arranged/promised delivery today, 5/21. Text yesterday said the delivery window would be between 10 a.m. and 1 p.m. today. Text at 6:06 a.m. this morning: "TODAY'S THE DAY! Your merchandise is out for delivery & estimated to arrive between 09:45 AM - 12:45 PM." 1:00 comes and goes. Nothing. 2:00 comes and goes. Nothing. 2:45, I text back yesterday's text that invited questions. "Where are you." Response: You are schedule for tomorrow. Wait, I was scheduled for today and I have the texts to prove it.; Response: Delivery scheduled: May 21, between 10:00 a.m. and 1:00 p.m. The tracking link provided DOES NOT WORK. As I continue to wait to get an update, I get: 2:49 p.m.: "I'm sorry to inform you that the item could not be delivered today due to an unforeseen situation at the warehouse." Offer to reschedule for next week on the 27th, 28th, 29th, or 30th. But WHY has it been delayed? Why didn't anybody call me. Been sitting around since 9:45 [due to this morning's text] and now it's FIVE HOURS LATER and 2 hours past the latest time promised. I should get a discount, right? Ummm, we can't give you a discount until after we deliver the chair and then we can "evaluate the entire situation further." What kind of idiot would agree to let Bob's "evaluate the entire situation further" AFTER you've already allowed them to deliver it [at a charge of $69.99]? Guess they deal with idiots all the time. "I want to talk to the store manager." Response: Call the store. So I call Bob's in Merrillville. After two operators and 16 minutes total on hold, Jessie comes on. At least she has an answer: They're having problems at the local warehouse and your chair is coming from Ohio. So why didn't someone contact us? Ummmm, sorry, those computer texts are from a different division of the company. WHAAATTT? So you send me a text YESTERDAY promising delivery between 11 and 2, and then you send one at 6 this morning promising delivery between 9:45 and 12:45, but NOBODY can text or call and say . . . sorry, can't make it today? And the links that supposedly take you to a tracking page for your delivery truck take you to a page that says "Delivery Tracking Not Available?" You think Jessie offers any discount? Any upgrade? A coupon for a White Castle? Nope. Just a "we're sorry" and "I see we can reschedule you for next week." Ummm, no thanks. CANCELED. Bob's will never see us again.

    Photos
    Bob’s Discount Furniture and Mattress Store
    Bob’s Discount Furniture and Mattress Store
    Bob’s Discount Furniture and Mattress Store

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    Furniture & Beyond - Furniture & Beyond

    Furniture & Beyond

    3.5(11 reviews)
    2.5 mi
    $$

    My parents ordered two couches, a chair, pillows, and a rug from this location back in August…read more Everything arrived in a timely manner except the two couches. At least eleven phone calls later (possibly more; they couldn't remember them all!), many many false promises from employees that the couches were on their way from the warehouse (or being build or on the truck, etc.), my parents were FINALLY informed at the end of November that the couches hadn't even been built yet! The delivery date for the couches has been pushed out at least three times! At this point the couches won't even be done being made until mid December. Apparently these specific couches are very popular! A manager has blamed many of the employees for not knowing how to read the computer. One employee even told them, when asked by my parents for a corporate number, that it "doesn't exist," that there isn't one that they can give out. My father later found one online and was able to reach corporate. My parents were initially only refunded the shipping costs, but have since been told they will be credited more money.

    I ended up going to both locations today and I was pleasantly surprised. I first met Jennifer who…read morewas very informative, yet gave me no pressure to buy. She did direct me to the mall location so I could get a better idea of what I was looking for. That is where I met Sean. He was so sweet to me, like he treated me like family. He asked all the right questions and was 100% honest. I feel I paid a great price for the sofa I bought today. Edit: the sofa I bought was on backorder, which was fine. I was told once it came in, I would receive a call to set up my delivery time. Well today I received a call saying they were in the area and wanted to deliver my sofa. I'm at work until 10pm. Then he offered tomorrow, but again, I'm at work till 10pm. He then offered to call me later today to set up delivery time, but I'm at work till 10pm. I personally feel that it would of been a lot easier to set up delivery time before trying to deliver it to my house. 2nd Edit: well since no one took the time to arrange a time for my sofa delivery, I decided to take it upon myself. So I called the store and spoke to a confused man. Then a different man came on the phone and asked if he could call me back later. Weird, but ok. Then the first man came back on to take down my name number. Yesterday they were all about delivering my sofa, now today it doesn't seem to be that big of a deal.

    Photos
    Furniture & Beyond - Furniture & Beyond

    Furniture & Beyond

    Furniture & Beyond - Furniture & Beyond

    Furniture & Beyond

    Furniture & Beyond - Furniture & Beyond

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    Furniture & Beyond

    Ashley Store - furniture - Updated June 2026

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