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    Ashley Store + Outlet

    2.2 (172 reviews)
    Closed 10:00 am - 9:00 pm

    Ashley Store + Outlet Photos

    Ashley Store + Outlet - Ashley HomeStore - Furniture Stores Near Me - Jeffersontown, Kentucky
    Ashley Store + Outlet - Ashley HomeStore - Furniture Stores Near Me - Jeffersontown, Kentucky
    Ashley Store + Outlet - Ashley HomeStore - Furniture Stores Near Me - Jeffersontown, Kentucky
    Ashley Store + Outlet - Ashley HomeStore - Furniture Stores Near Me - Jeffersontown, Kentucky
    Ashley Store + Outlet - Ashley HomeStore - Furniture Stores Near Me - Jeffersontown, Kentucky
    Ashley Store + Outlet - Ashley HomeStore - Furniture Stores Near Me - Jeffersontown, Kentucky
    Ashley Store + Outlet - Ashley HomeStore - Furniture Stores Near Me - Jeffersontown, Kentucky
    Ashley Store + Outlet - Ashley HomeStore - Furniture Stores Near Me - Jeffersontown, Kentucky
    Ashley Store + Outlet - Ashley HomeStore - Furniture Stores Near Me - Jeffersontown, Kentucky
    Ashley Store + Outlet - Ashley HomeStore - Furniture Stores Near Me - Jeffersontown, Kentucky
    Ashley Store + Outlet - Ashley HomeStore - Furniture Stores Near Me - Jeffersontown, Kentucky
    Ashley Store + Outlet - Ashley HomeStore - Furniture Stores Near Me - Jeffersontown, Kentucky
    Ashley Store + Outlet - Ashley HomeStore - Furniture Stores Near Me - Jeffersontown, Kentucky

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    Ashley Store + Outlet - Ashley HomeStore - Furniture Stores Near Me - Jeffersontown, Kentucky

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    Reviews With Photos

    Cathy E.

    We stopped at this Ashley HomeStore at this location. Our salesman Scott was the nicest and most helpful. He guided us to every item that we had a interest in seeing, without being pushy. He was exactly the right amount of helpful. I wish that the discontinued item we liked was not already sold. We saw this item in the closeout room and it was not available. We would have purchased this item from him. Here is a picture of a couple other sectionals.

    Finish wearing on table top
    Laura H.

    Buyer Beware! After months of searching for the ideal kitchen table we finally found it at Ashley. Sadly within a few short months the finish is wearing unevenly and the chairs splintering. This must be a quality or manufacturing issue as this table is not heavily used. Originally we weren't worried since Ashley provided a one year warranty. As directed by Natalie at their 800 #, I sent an email and photos. Natalie was going to review and call me back to the primary number on file. Oddly when Natalie called back she called a secondary number of my spouse and not my primary number on file. We were informed they are not willing to do anything to address the issue, will not explain why, and won't put it in writing. We are very upset about the customer service, lack of honoring the warranty, and overall handling of the issue not to mention the huge waste of money. AFTER THE ORIGINAL POST, ASHLEY'S REPRESENTATIVE ASKED THAT I EMAIL THE ESCALATION DEPARTMENT. I DID JUST THAT. ONCE AGAIN, ASHLEY IS UNRESPONSIVE. APPARENTLY THEY REALLY DON'T CARE ABOUT THEIR CUSTOMERS.

    Proof of trying to contact them multiple times
    Jesse S.

    Have been trying non stop for weeks to get my ottoman replaced or repair since it showed up damaged. Have constantly waited on hold for hours just to get hung up on, been told I'd get a call back and never have. When you spend 350$ on an ottoman that shows up damaged you would think it would be a priority to take care of your customers. Not even asking for a new one I just want what I ordered to be fixed! Will be contacting the BBB about this issue as well.

    "Independently owned and operated"

    If I could give this 0 stars I would. I chose a bedroom and living room set and was ready to continue with my purchase and already had paid a $300 deposit using my debit card. I intended on using my synchrony HOME credit card to pay the balance however Synchrony stopped working with Ashley Home stores a few months ago and I wasnt aware. No harm no foul......yet. I requested the refund of my $300 deposit and was denied. Why? Because apparently all refunds need to go through their corporate office (even though it clearly states on their doors that they are independently owned and operated, see picture). After speaking to the manager (Shannon, who really didnt care to help me) who made it very clear to me that I was not going to be able to walk out of the store with my money; she handed me a generic paper (which I guess is a request for refund) which stated that the reason for the refund was because I didnt want the product anymore (which is a lie). Ask yourselves this question. Have you ever requested a refund at any retail establishment and had proper documentation and not been able to receive it on the spot? I know the customer isnt always right, but I just walked out of that place -$300 with no product and nothing to show for it. Who is promising me I'll see that money? Do yourselves a huge favor and stay away from this store. ***Update*** After calling their customer service, was notified that it would take 7-10 business days to refund my money. Not only that but I was told that all refunds go through the store level (contradictory to what was told to me at the store). So after getting the run around, like most customers have gotten (based on reading other reviews) I decided that I'm done playing games and filed a formal complaint with the Better Business Bureau. Within an hour, I got a phone call from Ashley Home stores "escalation department" explaining to me the same BS policy that I've heard numerous times from other representatives. After explaining to her that I'm not going to drop the complaint until I get refunded, she said she will try to expedite it. Later on in the day i got a call back stating that it has been processed back to my account. And am now waiting for it to be posted. All this headache for a 100% justified refund where i didnt even have a product to return. All i wanted was my deposit refunded. Again do yourselves a favor stay away, sure the products are nice but it isn't worth the headache.

    Here is the drawers on her headboard that clearly shows no handles on the outside of the drawers.

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    10 months ago

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    1 year ago

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    7 months ago

    5 months later and still not receive my refund. They say there problem with their finance department system. Talking about bunch of bull

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    1 year ago

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    9 months ago

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    5 years ago

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    Ashley H.

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    11 months ago

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    6 years ago

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    Ashley H.

    We appreciate your review, Cathy! -md

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    1 year ago

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    8 years ago

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    Strikeforce M.

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    6 years ago

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    Ashley H.

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    2 years ago

    Was greeted when I walked in. Very kind staff. Worked with Bryant, great experience, no pressure and low key.

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    8 years ago

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    Strikeforce M.

    Thank you for your feedback, Lorie.. Sharon

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    3 years ago

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    Ashley H.

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    3 years ago

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    Ashley H.

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    6 years ago

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    Ashley H.

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    6 years ago

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    Ashley H.

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    6 years ago

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    Ashley H.

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    7 years ago

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    Ashley H.

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    7 years ago

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    Ashley H.

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    5 years ago

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    Ashley H.

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    6 years ago

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    Ashley H.

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    7 years ago

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    Ashley H.

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    3 years ago

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    Ashley H.

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    5 years ago

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    Ashley H.

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    5 years ago

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    Ashley H.

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    2 years ago

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    10 years ago

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    Strikeforce M.

    Helpful 3
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    6 years ago

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    Ashley H.

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    3 years ago

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    Ashley H.

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    8 years ago

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    Strikeforce M.

    Thank you Christopher!

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    4 years ago

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    Ashley H.

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    6 years ago

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    Ashley H.

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    5 years ago

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    Ashley H.

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    7 years ago

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    Ashley H.

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    8 years ago

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    Strikeforce M.

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    7 years ago

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    Ashley H.

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    6 years ago

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    Ashley H.

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    11 years ago

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    6 years ago

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    Page 1 of 5

    Ask the Community - Ashley Store + Outlet

    Review Highlights - Ashley Store + Outlet

    So far so good and I would recommend Catherine, Sue, Rory and Anthony to anyone who asks.

    Mentioned in 3 reviews

    Read more highlights

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    Have a leak in our hot tub. Scheduled service and the tech shows up with no tools. Puts a little…read morewater in the tub and then says that the leak is coming from the heater and that the gasket was loose. The hot tub was NOT leaking from the heater. It was leaking between the tub and the insulation. I was told by the service person I spoke to originally that they were in service for 25 years and that they would come out and fill up the hot tub and pressurize it to find the leak. That was not done and now I have TWO leaks to have fixed because the tech caused another leak that wasn't there before. When I call the store I ALWAYS get an answer from sales but service NEVER answers when I am transferred there. And I don't get any response from them timely. Just ridiculous.

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    This is how much water they put in it to determine they found the leak when I was told they would fill it up and pressure it.

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    Ballard Designs Outlet

    Ballard Designs Outlet

    4.0(3 reviews)
    5.0 mi
    Offers customized solutions
    Free consultations

    I ran into this store by accident and after visiting, here's what I understand. Ballard Designs is…read morea company owned by Williams Sonoma, and has a similar feel to it as Pottery Barn. This is the first outlet in Louisville and was originally announced as a temporary location; however, it must be doing well enough to have stayed in place. It took over the space vacated by the now bankrupt Steinmart. There is nothing fancy about this spot. It very much feels like a dumping site for furniture and is organized by type/room. It is a land of rejected, broken pieces. The signage attempts to excite you - 50% off or more - but then you flip the tag to find out it is still outrageously overpriced on top of being broken. The facility is large, and most workers were either at the front desk or helping people wedge items into their trucks. I appreciated watching the quiet nature of the staff today as a customer carried on a conversation with the customer service team via her cell phone. She was a lot to handle and you could tell they didn't want to escalate the situation. Apparently this spot has a following. Bring a large pocketbook ... and duct tape.

    This is a Ballard Designs outlet- shoppers can score great furniture/decor at a great discount!…read more While shopping, I found a rug for my son's nursery at 80% off the listed price. I would advise shoppers to thoroughly inspect the furniture before purchasing, as some of the items are damaged. Staff are friendly and helpful!

    Photos
    Ballard Designs Outlet
    Ballard Designs Outlet
    Ballard Designs Outlet

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    Ashley Store + Outlet - furniture - Updated June 2026

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