Complete scam, rip off and wouldn't recommend to anyone. This company takes advance of people in…read morehard situations with no compassion or options. They are not up front about costs and are ridiculously over priced for their " services " be prepared to pay 600 dollars for " refrigeration " of you loved one for a whole 6 hours. Joke of a company.

Thanks to Martin-Dugger Funeral Home for The loving care…read morethey took of our loved ones, mom and Dad. They were very professional and handled everything just the way we agreed for my parents final good-byes. They went out of their way to make such an emotional time as stress free as possible. I have known Ricky Dugger my whole life and am Honored that he, Tammy and crew took care of my parents with such loving care.

Marty, Adam, & Jenna did an amazing job with my father-in-law's service. From beginning to end they…read morehelped us with everything, from selecting the perfect casket & vault to handling all the details in between. We made several changes throughout the process & there was never any issue. They made an impossibly hard time bearable. The service was beautifully done & my father-in-law looked amazing! We truly appreciate their kindness & compassion through it all. I would highly recommend Lockstone Funeral Home to anyone needing to plan a funeral for their loved one.

I thought long and hard whether to even write this review. Given that A: in some ways, they…read moredeserved a 1 star, and in others, I don't even live in the town the company resides. But after separating myself 5 months from my interaction, I felt I could be balanced and--if no other reason--inform them of my unhappiness. First and foremost was the way we were treated when we walked in the door and that is the fact that we were barely treated when we walked in the door. No sorry for your loss, nothing. Just right this way with profound indifference. Did the owner shake my hand? Only after I offered it. I felt like my presence was not necessary. I mentioned not being from here. But my father was. And I visited here (Weatherford and Thomas) every year for the last 13 years of my life. Thing is my father took care of everything prior to his death (his way of making it easier on us, I guess), so it almost seemed from Lockstone's point of view as if my family wasn't the client, the deceased was. And since he was gone, well...wooptedy do. The owner treated me exactly as anyone from out of town might come to expect a stereotypical treatment to be: as an outsider. Then came the working on the Funeral notice and pamphlet. Here they were acceptable--even kind-- only because I dealt with the owner's son and not the owner himself. The son was thorough, thoughtful (this was only through e-mail); in our days of tremendous stress and grief, he was at least treating me like a friend. Then came the day of the funeral/memorial. We walked up and saw the book that people were to sign. My Mother's name completely misspelled (not just a misspelling: they took the COUNTRY she was from and made it her last name), my name misspelled. On and on. Indifference or not, it just became a little insulting. The owner ran the service and he was well, serviceable. He literally only gave me one sense of humanity. As he said goodbye. I don't mean that sarcastically: it was literally the only time I felt any warmth from him. At that point I was fed up and sealed off so it no longer mattered. Some might say, "Hey, funeral directors need to have a cold demeanor as it's the only way they stay sane in a very morose business." Gotcha. I understand. No problem. Then, dot your eyes, cross your t's and don't make mistakes that further alienate the people you serve. Better yet, make the family who is grieving actually feel as if they they are your client. That's what George Carlin would say is "minimally acceptable." The thing is that Lockstone, who has been around for a very long time (generations, it seems) appears to be one of if not the only horse in this town for this kind of service. Don't know, I could be wrong. But if it is, then hopefully they heed this experience of mine and try to be a little warmer when people need it the most. When I'm that sad, the last thing I need to hear or read into is the mannerisms of a funeral director does not seem to give a care. Lockstone, you could have served my family better.

I am literally DEVASTATED RIGHT NOW!!!…read more I asked this funeral home for my mother's fingerprints before she was cremated. The finger prints they collected were terrible. (See comments for pictures of them) Kimberly who apparently owns this place called me and admitted they looked terrible but never admits any fault or even a single APOLOGY. Instead, she tells me and I QUOTE: "Maybe the next one you can get the fingerprints yourself". Are you serious? On my next dead family member? I am beside myself right now. Please, believe me when I say, there are many more funeral homes that will treat you with the respect, solace, and compassion you need during the storm of emotions you endure after the loss of a loved one. Edit: I wanted to add the papers with her prints were folded in half so ink smeared all over the place. You don't have to be very bright to understand wet ink bleeds through. They just obviously didn't care or respect my mother and family in anyway after the money hit the bank!

Recently we lost our mother. We chose Ray and Martha's to handle her viewing and cremation, while…read moremy mother looked beautiful, the experience was not as beautiful. We wanted her fingerprints because why not she's our mother we want every piece of her we can get only to get some sloppy prints, now I know the task may be difficult for you and I but they're a funeral home, they should know exactly how to get the prints. Instead of apologizing KIMBERLY suggested that when we lose our next family member that us as a family member should get the prints ourselves. That is the sorriest reply she could have given. It's tacky and insensitive. If you want am insensitive funeral home Ray and Martha's is the place to go.

Horrible experience-- the owner seemed responsive but after 8 months and still no headstone we gave…read moreup. No communication at all. Waste of our time during our time if grief. We literally found the same stone in another place for 1/3rd the cost.