I had an amazing, incredibly reassuring and successful experience with this team that saved me thousands. Consultation fee was $110 for my dog that ingested toxic medication. I called following our local pet ER telling us to come in immediately, within the next 20 minutes, or it would be fatal. Obviously caused a panic- called them as I was leaving to find out the dosage and weight would be completely fine and normal to treat at home (with close monitoring). Steep fee, of course, but would've spent the whole night and an absurd amount of money in the ER if not. I asked a lot of questions that were answered in full, even the ones that admittedly felt stupid. They gave me full descriptions of when to actually be worried in dire detail, down to the hour, and provided a case number to call back if anything were to go down. Thank you all. read more

I fully support a poison control hotline, but this one is not it... they were more concerned with collecting the $110 to just tell me after consulting the doctor to just go to the vet. No follow up questions were allowed. They didn't even give me any reasons why to go to the vet... and when asking what I'd the care plan and worries of the oils my cat possibly absorbed they didn't care to answer just kept pushing "will your Name be one on the card" I must have called another poison control before because they did ask a lot more questions as well as had an option if you were hurting on cash to pay a little less. Also, I didn't not have an ability to write down the case number and they said they'd email it and I never received it... so I paid $110 for nothing and i cant even follow up with my vet read more

This service is horrible!!! I called in an emergency, yet it took me through an extended automated system to speak with a human for help. I had to agree to pay a $110 consultation fee prior to speaking with someone. (Which is not the price on the website, which staes $65-$95) Once on the line, the representative asked a series of extened questions unrelated to the incident. By the time that the representative finally answered the question, I was completely terrified and annoyed. Im not even sure if I was even talking to a veterinarian, as the representative was clicking in the computer, as if researching to answer my question. DO NOT USE THUS SERVICE IN AN EMERGENCY!!! Its not worth the funds. read more

Very frustrating, ultimately pointless yet pricy experience. Came home to find my dog had ingested some human medication. Called our vet (close to closing hours) and they recommended calling the ASPCA poison control center. Armed with a list consumed meds and dosages I contacted them. I was on the phone for an hour and 15 minutes, almost all of it on hold. In the end, I was charged $115 (seems to go up every year) and advised to take her to the emergency vet. I was issued a case number and a number for the emergency clinic vet to call and consult. We arrived at the emergency vet and sat and sat; found out some of the wait was the result of the front desk person at the vet being put on hold for 45(!) minutes to consult with their "poison control specialist" vet. By the time we were actually seen by the vet it had been as much as 5 hours since possible ingestion. She was fine throughout, and is 100% herself this morning. The treatment was an anti nausea med and some subcutaneous hydration though she would have much preferred to drink for herself. It's enough to cause me to suspect the big corporate and venture capital-owned practices make big donations to the ASPCA to encourage their clearly understaffed poison line to shuttle patients towards emergency vet practices. Corporate-owned vet practices (more all the time- you should ask!) recommend both poison control and emergency vets. Never again calling this line, or giving to the ASPCA. Shameless1 read more

They advised me to give my dog hydrogen peroxide after eating grapes to induce vomiting. The hydrogen peroxide caused severe vomiting and bloody diarhea requiring emergency treatment. My dog is now on 4 medications to heal the damage caused by the hydrogen peroxide and has only recently begun eating after a week of severe illness. The vet said that there are safer methods to induce vomiting and to never give a pet hydrogen peroxide. I paid $110 for advise that resulted in a $1,000 ER bill and almost killed my dog. read more

I waited almost 45 minutes to talk to a representative. They immediately charged me $95 to talk to me. The emergency veterinary clinic said I should call poison control at 10 o'clock at night. Control told me to give hydrogen peroxide and peanut butter to my dog. My dog did not throw up, I had to do it again and she still did not throw up. I called back to poison Control an hour later and waited on the phone for another 45 minutes. When ASPCA animal poison control answer they said for me to take my dog to the emergency veterinary clinic. By this time, it had been 8 to 10 hours after my dog, we thought consumed yogurt covered raisins. Waste of $97 just for them to tell me to go to the emergency vet. Which I had already called and they said to call animal poison control. Do not waste your money. read more

I will never use or support ASPCA again after what I experienced with their poison control hotline. When my dog ingested an Aleve gel cap, I rushed her to the ER vet within 30 minutes. Instead of inducing vomiting immediately (which every vet should know is step one for a case like this), the clinic told me I had to call the ASPCA Poison Control hotline first -- from inside the emergency vet's office. I was placed on hold for about 10 minutes, then spent another 10+ minutes answering questions and giving payment info before they would even speak with the vet. That's nearly 30 minutes wasted while a toxic drug sat in my dog's stomach. Only after all that did the ER finally induce vomiting -- almost 70 minutes after ingestion. By then, much more of the drug had been absorbed than if they had acted when I arrived at 30 minutes. That delay could make all the difference in whether my dog suffers ulcers or kidney damage. And the privilege of this delay? $89, paid directly to ASPCA. ASPCA shows commercials about "saving neglected pets," but in reality, their hotline puts up a paywall on life-saving advice. They make terrified owners jump through hoops and pay money before treatment moves forward. Pets don't have time to wait on hold so ASPCA can bill a fee. If ASPCA truly cared about animals -- and if vets really need to use their service -- they should provide poisoning protocols directly to veterinary professionals so care isn't delayed. Valuable minutes should never be wasted while a pet's life is on the line. I still don't know for sure if my dog will be okay -- and that uncertainty is something no pet owner should be left with because of unnecessary delays. If you care about pets, think twice before donating to or relying on this organization. Their system prioritizes money and liability over urgent animal care. read more

This line is NOT a scam, and 100% worth the $95 consultation fee. My kitty decided to eat a scented bead that you stick on the inside of your toilet for whatever reason, and I panicked when I saw the main ingredient was polyethalyne glycol. I called the ASPCA Animal Poison Control Center, and even though I didn't have the funds to pay the full $95, they helped me to realize that what my cat ingested was not a toxic substance and saved me a very expensive and stressful vet visit. If you have any concern if your pet ingests something that is or may be toxic, call the ASPCA Animal Poison Control Center line. Yes, there will be a hold time. If you're worried about your pet's stability status, take them directly to an emergency vet. Best case scenario, whatever your pet ingested was not as toxic as you thought and you just saved yourself a $1000 emergency vet visit by calling them from the comfort of your home for only $95. Worst case scenario, the ASPCA Poision Control Center recommends going to an emergency vet immedietly for treatment -- in which case when you arrive to the ER, the emergency vets will STILL NEED you to open a case with the ASPCA. They consult directly with ASPCA board-certified toxicologists to assess your pets case and create a custom treatment plan and follow-up care. If you're looking at these reviews because your pet ate something and you're not sure if you should call -- please don't wait any longer. ASPCA is also willing to work with you if you do not have the $95 available because they do really care about pets. read more

i was on hold 2 hrs & 28 min. they picked up & disconnected me due to internet issues. on hold 30 min & counting a 2nd time. for being for poison control my dog would be dead by now if I wasn't at the dog er already waiting for a case number. read more

Called because I accidentally gave my cat too much of prescription antibiotics for 3 days and realized my mistake and went to call my vet who was out of office. I thought this hotline would be like the position control hotline and they tell you the severity of your situation and if you should seek medical attention. I was surprised to hear they wanted $110 or an option if you can't afford it to hit "3" or whatever. I was connected to a vet told her my situation and she said "okay I can definitely help you but I see you have a hard time paying the fee what about if we help for $95" I said I couldn't afford it since I'm tapped out from going to the vet she then said "okay well what can you afford?" I told her really nothing and just wanted to see if I should seek medical attention since my cat seems fine. She then said "well you got to give me SOMETHING, I can potentially save you money by not having to go to another vet visit" I replied fine, I'll just ask chat GPT. I'm pissed too because I have donated money to the aspca so many times and now I feel regretful for ever giving them a dime. Growing up my grandpa even would donate monthly to them and now I feel every dollar was a scam. I really thought they were a legitimate organization for the care of animals and the way they dangled my cat's well-being in front of my face for money is absolutely disgusting. read more

spoke to christina, said she could offer guidance, after explaining what happened she said she couldn't help and ended the call asking if there was anything else she could help with, useless money grabbing service, don't waste your time. take your animal to a real vet. read more

They'll make you pay $95 for information you can just find on google. I waited on hold for 30 min after I found my kitten chewing on a loose pill that must have rolled under a dresser or somewhere out of sight who knows how long ago. Anyways called my emergency vet and they said no matter what I would need to call aspca for a toxicology report. The aspca essentially just told me I could either a) wait it out and watch for signs (too lethargic or too hyper) or b) take him to the emergency vet and have them watch him for 4 hours and pay even more money. The service was incredibly vague and not worth the $95. If he had actually ingested a fatal amount he would have probably been dead before anyone even picked up the phone. They are not prompt nor very helpful. read more

On hold the whole time listening to the voice messages tell me that I would eventually be connected with an operator and never did. if this was an actual emergency my cat would be dead. read more

Was on hold with them for 42 minutes. Then my vet was also put on hold unable to get ahold of them for the summary of the case file.

DO NOT call if you want to receive help in a timely manner! They have a ridiculously long wait time for what is supposed to be an emergency call service. They also won't "help" without paying $95 upfront. Absolutely useless! read more

Kelly with ASPCA is the most unprofessional employee I've ever come in contact with. I called because my dog got into some pills. She told me it's a $95 fee for her to answer whether or not it's an emergency. I asked why and if they could get me a quick answer as to what I was paying for besides a yes or no as to if I need to bring him in. She got extremely hostile and hung up the phone. Now I am waiting another 35 minutes on hold to get some one more professional read more

I called due to my dog eating chocolate. They offered my absolutely no help due to the fact I couldn't afford the 95.00 . The the lady told me to take my dog to the vet because I couldn't afford the 95.00 . When I asked her if I can't afford 95.00 how could I afford a vet bill. She said care credit. I don't have care credit. The worst experience I have ever experienced. They surely don't care about animals.. In between pay days. Shame on you people. read more

Had an emergency last night and was advised by the Emergency Vet to contact ASPCA Animal Poison Control. When I tried to call, I waited on hold for several minutes without any idea of when someone might pick up. In an emergency not knowing if/when someone might pick up is just not comforting. So I googled Animal Poison Control for another option and someone else and when I tried them, as soon I called them there is a recording with an expected wait time so if youre having an emergency you know what to expect. They were a couple dollars less too, but not a lot. I do like that the ASPCA has a menu to route calls for emergency and non-emergency calls but when someone calls for an emergency there should be some sort of indication of wait time for those that are waiting for an emergency, to indicate either what number caller they are in line or what their expected wait time might be and not having that is a deal breaker for me. Look at the other reviews and see there is a common complain about the wait times, some even complaining about the Vet having to wait long times for treatment plan info. There are other options. read more

I do not recommend the ASPCA poison control . They charge you $95 just so you can register with them and they give you a referral number to give to the emergency vet so the emergency vet is probably going to be $1000 and then $95 just so the emergency vet can call the ASPCA to be stuck on hold for over an hour to be told what the course of action is When your vet is just being lazy and not looking up the information for themselves. read more

this "organization" or whatever they are are nothing but scammers why my vet told me to call them so they can give me a reference number so my vet can call them back to get info about how to tread my dog that eat 3 ibuprofen pills that's stupit read more

Please do not waste precious time or money with this scam. Take your pet to an actual Veterinarian. The ASPCA will take your $95 when you are desperate just to tell you to go to the vet. The hold time was forever, too. It is absolutely horrific for an institution that claims love and care for animals to be scamming people, endangering animals, and stealing from people in their time of need like this. I will be stopping all my donations and support to this so-called organization. I will only be supporting local shelters from now on. read more

$110 just for wanting to know how much mustard is dangerous for a small dog, I already know that it's toxic for dogs but I just wanted to know the ratio to body size that is considered a immediate medical emergency, considering google isn't telling me. charging 110 dollars for simple but vary important medical advice for a pet should be illegal, taking advantage of peoples love for their pets is evil and they should be ashamed. read more

We had an incident where my dog had opened a cabinet and ate an entire bottle of aspirin. Rushed to the vet, had to call poison control. They kept us on hold for AN hour. And had us leave a call back number. Oh. And give our card to make sure we were charged. It was around 5:30pm, and our vet was closing. They ended up giving treatment to the best of their abilities and then sent us home. Poison control finally called my vet back the NEXT day. I am absolutely livid. If it wasn't for the actions of my vet, who knows how the situation would have turned out. The fact that we were still charged when we got 0 advice until the next day is absolutely disgusting for a poison control line. read more

I read the 5 star reviews and gave the place a chance, never ever again. It is completely unreasonable to ask for $95 to determine urgency. Regardless of the FEW times they have been accommodating, just get to the vet ASAP and skip this. read more

I called this number after my cats had gotten some dried mushrooms. I listened through the options, and one option said if you are unable to pay the fee press...so I did. My experience was pretty different from all the 1 star reviews. They listened to what I had a concern about, then asked if I had an issue with the fee, I said yes, and they asked what I would be able to pay. They accommodated. And they didn't insist on CC information until after we had consulted with their vet. The person on the phone as well as the vet consulted were very helpful, and gave me a protocol to follow, as well as a case number if I had follow up questions. I leave this review to hopefully let others know that in a moment of panic, this could still be a very helpful resource. Just let them know the amount that you are able to pay if the fee is too high. read more

My dogs got a hold of product containing xylitol, and they require an $85 fee just to speak to someone to determine urgency. Fully taking advantage of your love and care for your pet's life, vet bills are crazy high enough as it is, disgusting individuals care more about money than your pet's life. read more

ASPCA Animal Poison Control Center - Community Service/Non-Profit Near Me - Champaign, Illinois

Very helpful service. I was ready to rush my dog to the ER because she ate a block of mouse poison. I called the ER vet and they said I needed to call poison control. I was prompted I needed to pay 95 and at the time was super annoyed but my alternative was to rush her to the ER which would have been a lot more so I said yes I'll pay it and then they put you on hold. I was freaking out a bit waiting for a human for 5 minutes but by the time they came on they were very helpful and basically said my dog should be good and the amount of poison ingested shouldn't be an issue. There is and Ep # on the bags of most poison substances and they have all that in their system so they literally know everything. It was like seeing a vet without the $100s or thousands you would pay for seeing a vet. The $95 was well worth it for me. Obviously if your pet is in clear distress take them to the vet but mine was acting fine even though she just ate poison. They give you a case # as well and you can give that case # to your vet if the circumstances escalate. And they get the background of what you already discussed. read more

my dog was sitting next me crying after being intoxicated and they were sitting there on the phone mentioning a 95$ fee to help my dog

My housemate called to tell me that my puppy was suspected to have eaten some blood pressure medication, so I called my vet, who instructed me to call the ASPCA animal poison control center and then to follow up with an emergency vet hospital. So I did--they said they'd text the reference number because I was speeding down the interstate to get to my dog. Which they didn't. But I still had to pull out a credit card--at 75 MPH--to get any advice at all. My daughter got him to the hospital, while I was on hold--to get the reference number because: Having a reference number from poison control was REQUIRED to get him treatment. Then, when the emergency vet called for advice, he was on hold so long that he finally discharged hm. Fortunately, it was a false alarm. I can't believe I paid $95 for absolutely nothing. I think it's a scam. read more

The fucking worst!! I called pet er and was told to call this joke of a place..I'm on hold 45 fucking mins waiting to get a answer and throw them 95 bux! Never did I get someone to pick up after 1 hr b 15 mins. So we should allow or animals to nearly die waiting for this foolish ass place 2 answer ? Don't waste your time ! read more

Absolutely horrible. TOTAL SCAM Dog swallowed pills. we wanted professional advice. 1st we were put on hold. Finally answered, we told them he swallowed ibuprofen. we were going to use peroxide to induce vomiting. They advised that may not be the correct treatment. Told me they needed $100 before they could advise me how to save my dogs life. BTW had to wait until my CC cleared to get any answer to save my dog for poisoning. Their answer: give him peroxide and count how many pills he throws up. UNBELIEVABLE SCAM!!!!!!! I'm filing a lawsuit for malpractice and scamming! read more

Paid $100 just to be on hold for an hour and for a toxicologist to be UNABLE to identify the plant in question. They also placed the vet on hold for an incredibly long time despite giving them a "more direct line" when trying to confirm details for a plan and treatment. I'm incredibly lucky that my cat was stable and had not ingested a life-threatening toxin but I cannot imagine fully relying on this service for information. The amount of time it took to reach someone and try and get info was a dangerous amount of time for a potentially poisoned pet. read more

Scam if you're already going to the vet. My dog ate grapes. We see all over the web that grapes can kill a dog. We called and were put on hold. Instead of just waiting we jumped in the car to go to the 24 hour animal hospital. They finally answer and we tell them we're halfway to the animal hospital. They say we need to pay $95 to discuss. We pay, then the rep puts us on hold for 5 minutes. She comes back and tells us we should continue on to the animal hospital. As others reviews said, it seems like they take advantage of frantic dog owners. They could've just said, you're already on your way to the vet, good luck, no need to talk to us. read more

Requiring a $95 fee to even ask if my pet ate something poison is ridiculous. That's a good way to end up with dead pets.

paid the money without a second thought when i found an empty bottle of supplements chewed up on the floor, just like most pet owners would. they told me my dog would be fine and there was nothing to worry about. didn't realize the bottle was dry and had been chewed a while ago, the reason my dog had gotten incredibly sick a couple of months prior. she almost died. don't waste your money, go to an actual vet if you think something is wrong. read more

This number for animal poison control is a SCAM. this company works with the vetenerians. The vets charge you an outrageous amount as it is, they make u call the poison line as soon as you get there and it's a $95 fee just to talk to somebody.. don't EVER CALL THIS NUMBER. read more

My three small white rescue dogs got into a bag of chocolate. They each ate about 30g and were vomiting. I called for help. The girl that answered was very rude and at the end of the phone call told me to take them to urgent care. I reached out to my vet not thinking they would be on call and she said there would just be vomiting and diarrhea. They have fully recovered. I'm very disappointed. I donate monthly to this organization and would expect more. read more

you'll be charged $100 for them to give you absolutely nothing + you will be charged an extra fee by them when you go to the vet. The most helpful advice I've been able to get from them is to "go to the vet" which is literally the reason most people call poison control in the first place because we are required to by our VETERINARIAN. read more

Biggest scam I ever seen $95 and they were worthless I got more information looking on line but had no choice they work together with the vets the veterinarians are ready overcharging and now they have another scam do not call this number they kick you when you are down read more

I've been on hold for 35 minutes and still no one has helped me. My puppy ate a bottle of pills and vet can't help until I'm in touch with poison control. insane. read more