Seriously great gym. The staff here are incredible. Within a week of joining they welcomed me by my first name every time I entered the gym. They are constantly cleaning every thing. Their locker room is cleaner than my kitchen. Which makes me question my own standard of cleanliness. But any way. I don't actually use the trainers since I am a hairy man beast already and don't need further training. Seriously though, I'm in there when the trainers are working with the customers. They are very understanding and knowledgeable and apply the perfect amount of pressure to help the clients reach their goals. A hard job! This is a small gym. However, they have every piece of equipment I could need. They get crowed briefly for the lunch crowd and downtown after work (5:00pm) crowd. Otherwise it is not busy at all and I've never had an issue getting the equipment I need. I like to drop heavy weights as often as possible and I like that the staff don't hound me for it. It's a side effect of lifting heavy things. Some times they drop and go boom. Sorry if the big noise bothers any one. You could always try lifting some thing "heavy" I hear it relieves stress. read more

See all

Membership here comes with access to all the clubs (4 locations I think), tanning, 1 guest privilege, kids korner (for 1 kid), and towel service. The gym is very clean, staff is friendly, and the space isn't crowded so you have easy access to all the equipment. I came to the gym for a 3 day-free membership pass to see if it was a gym I was interested in. The day I came in, which was the day the gym called me to come in, happened to be their last day to sign up for a pass with their discount. You sign up online and have to wait for a phone call to get an appointment to come into the gym to get a tour and then the 3-day pass. I was asked about my fitness goals and why I had those goals. This location only has cycle classes (no other group classes). The gym is extremely clean and has everything you'd need. They have cross fit stuff and things like kettle bells, weighted balls, boxes to jump on, etc. Their other locations have more group fitness classes. I didn't like the setup of how it coincidentally was their last day to sign up for the membership deal on the day they set up the appointment with me and I didn't like how much pressure I felt to sign up that day. I said I wanted to try the group fitness classes before signing up (hence I wanted the 3 day pass). The person I met with replied with "sounds like you're already going to sign up based on what you're saying, so why not sign up right now?" I wanted to go to this location because it's closer for me but it didn't fit my needs because of their lack of group classes and their shorter weekend hours (Sunday it's open only until 1PM). Also, they don't have a private parking lot. You need to pay the meter for street parking if you're parking before 6PM. It's normally $99 for enrollment (for the "keep fit" membership) and then $19.99 a month for membership but you can get the membership for $19 instead of $99 if you sign up by today (7/31). The VIP membership is normally $299 for 12 months (must pay up front) but today it's $199. After that year, your membership auto-renews for $8.25/month. You don't get the 3-day pass easily. They automatically set you up with a check-in appointment at the end of the 3 days to see how you liked your 3-days. I've never seen a gym that had such a hands-on free day pass before (value of $60). read more

I belonged to this health club for one year while I lived in downtown Syracuse. Overall I was content with the gym. I mainly used this location since it was only a block away from my apartment. This location does not have many of the other classes and some extra equipment that their Fairmont location has. The staff were always friendly. The place was moderately clean. I did not like the exercise mats, they were like dirty styrofoam. Since I do not like doing classes the gym's lack of classes was not a problem for me. They only offer occasional spin classes here. The other locations offer a wide range of classes. They have personal trainers and I think an option for group personal trainings. Their choice in music to play was odd at times. Sometimes it was upbeat music you would typically hear at a gym, but sometimes it was slow country music, not what I would want to hear when trying to get motivated to exercise more. The locker room was okay, it was clean, had showers, toilets and many lockers. read more

They have the worst office management and billing staff. They tried to tell me my yearly membership fee is due!! I paid in advance for six months and only used the gym for the month of January and February as COVID hit. They did not offer me to restart my membership where I left off, because six months was paid and only two months used. All they wanted was another membership fee. Unscrupulous and trying to charge people for yearly fees when they can't access the gym. Beware!! they said they will send me to collections if i don't pay another yearly membership fee!! read more

Staff and trainers are excellent. Management is absolutely horrible, literally the manager should not be in customer service in any way, shape or form. Lots of other gyms that are not completely mis managed. read more

I want to give this business a shout out during a really difficult time for all businesses. The owner of the Aspen personally reached out to me with a billing concern I had. She was very kind and very helpful in a time when it would be very easy to be stressed and angry. Based on how she treats her members, I have faith that when this difficult time passes her business will thrive. I suggest Aspen for anyone looking for a gym that has leadership that acts the way Nikki does. I want to thank her again and hope this helps you make a decision to join her gym. read more

They try and charge you even after your year is up. The management at the downtown location is less than helpful and wants to charge me over $100 for absolutely nothing. Horrible customer service and bad management. read more

Aspen Athletic club is by far the best gym I have ever belonged to. I use Fairmount and downtown quite frequently. Not only is the customer service excellent, they have everything anyone could need to get fit! I would absolutely recommend it! read more

Horrible, they just hire "high school student" that don't know really what they are doing. Try to cancel membership and it took over a week to get into the back office and was still charged. No courtesy no help. read more

Zero parking nearby. Be prepared to walk 5 or 6 blocks through a bad neighborhood. Also when you want to cancel 'no one is around'.

I love this gym. The members are awesome... it's a small club, everybody knows everybody here, and we have a great time. Never seen a gym that has this kind of culture before. Also, the trainers are super knowledgeable and willing to help you out with your workout. Traffic downtown can be bad in the summer, but I usually can get a parking spot one or two blocks away, if not right in front of the gym. Also, parking is free before 9am and after 6pm, so be aware if you're trying to plan what time to work out. read more

Keep on billing me after I was done with them and contract. Price grantee fee is another scam that they have ...beware of their billing practices and ask them about ALL HIDDEN FEES CAUSE THEY ARE NOT GOING TO TELL YOU read more

I'm not a local in syracuse, but when I go visit my boyfriend there, the staff welcomes me like I am a member! Great place to workout. Lots of equipment, never had to wait to use anything, Very clean, not overly crowded, friendly great staff! Thank you for welcoming this non-local!!!! :-) read more

Nice gym and convenient. But, they allow members to drop the weights; it's so distracting and the employees say nothing to the members.

Very average all around. Lots of gimmicks with the pricing. Average equipment and service. The clientele .... Is changing ... We will just say it's close to the bus routes in downtown. Not open late enough on weekdays or on weekends. Other locations are a bit better, but same vibe. read more

Please think twice before joining this gym. Do NOT sign any contract. Their contracts require a 60 notice before membership will stop charging you. In other words, if you walked in today and signed a cancellation notice, they will still charge you for TWO MORE MONTHS! Who does that?!?!?! read more

The people are friendly, sometimes. To be honest there isn't much I like about this gym other than it's convenient to go to during the work week. That's literally the only reason I have a membership. Convenience. Otherwise I'd be back at Planet Fitness in a heartbeat. It's always bothered me that there's not one fan at Aspen to help with air circulation and keep people cool while breaking a sweat. I rarely see anyone cleaning and it definitely shows. The 4 blue mats available for stretching look and smell absolutely horrible. When I wasn't too user one I try cleaning it off beforehand but the grime is so built up it hardly makes a difference. The machines aren't very comfortable. The pads on a lot of the machines have needed to be replaced for as long as I've been going there (3+ long years). It's quite obvious they're broken down which can be pretty painful when using these machines. If you can afford Metro Fitness or the YMCA, you're probably better off. read more

Stay away. Dirty place. Always dirty moldy shower curtains in the locker room. The same beard shavings have been on the shower wall for at least a year. Staff is not helpful unless you need them to check their Facebook status at the front desk. The latest desk employee doesn't even look up from her phone to scan your card. Only stay there because I'm stuck in a contract. read more

Gym is fine but the way of conducting business is questionable. Recently cancelled my membership mid-July. Got a statement saying I was charged July's membership fee which is appropriate. However, I was also charged an additional annual membership fee to "safeguard" my current rate for the upcoming year even though I am no longer a member. This way of getting some more money out of me after I leave is quite gutless. read more