I switched to AT&T and it has been an absolute disaster. I signed up under the First Responder program as a nurse working in a Level 1 trauma center, expecting professionalism and honesty. Instead, I've dealt with poor communication, lack of accountability, and a major financial issue that still has not been resolved. My husband and I were promised a switcher promotion after trading in our phones. We paid over $1,000 out of pocket to pay off our previous carrier, with the understanding that AT&T would reimburse us. That reimbursement was never processed because the store manager failed to submit the claim. Now I am being told there is no record of it, and because there is a submission deadline, I am at risk of losing that money entirely due to THEIR mistake. To be clear: AT&T currently owes me over $1,000, and no one has taken responsibility. I have gone back to the store multiple times and have been given the runaround. I've been told to call different departments, and the manager claims he is "working on it," yet weeks later there is still no resolution. I have tried to be patient and gave this situation over five months to be resolved, and I have still received nothing. At this point, I have no choice but to start making this issue public and leaving reviews everywhere I can. As a night shift nurse, it is extremely difficult for me to keep going into the store during their limited hours. I should not have to repeatedly chase down an issue that was caused by their staff. This is completely unacceptable. I upheld my end of the agreement and paid off my previous carrier -- AT&T needs to uphold theirs. This needs to be resolved immediately. If this is not handled promptly, I will be forced to take further action. read more

On a stifling hot humid summer's heat wave 2025 Monday afternoon I entered and there is only one (1) sales associate who was servicing all customers. At first I stood waiting for my turn and then sat waiting for perpetually twenty (20) minutes. The associate somewhat satisfied all my request and needs, but I obtained the WRONG cable 4ft USB C to type C braided cable for $19.20! I required USB A to type C braided cable. I wasted $19.20 which was totally and utterly futile!! I required a cable to upload photos and data to my USB-C devices. I do not know if AT&T accept returns. I find my experience bad at nearly every AT&T location to be in egregious error. Some of my other needs to remove unnecessary charges/fees to reduce my monthly bill were indeed remove as requested by this associate. This location is somewhat of a trek at the peripheral reach of Howard Beach, Queens, but accessible by MTA NYC Transit buses Q53 SBS, Q52 SBS, Q41, Q21 and QM15 at Cross Bay Boulevard. read more

AT&T Store - Mobile Phones Near Me - Howard Beach, New York

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Being a AT&T customer for years I went to this store to activate my new IPhone. I was greeted by Stacey who previously provided service for a phone activation. Stacey is very personable, knowledgeable and efficient. She continues to provide excellent service and my activation went well. The only reason I did not give 5 stars is due to the fact that the environment inside the store was a bit too warm with a strange odor. read more

So I went to this AT&T location yesterday to buy my daughter a new phone. Julio was our salesman and he was Fantastic!! They've always lacked a bit of experience and mistakes have been made by employees at this AT&T over the years but yesterday showed that they have been getting so much better. Julio was knowledgeable & attentive. He didn't try to push any sales for higher-priced items and he made sure that when we left my daughter's phone was completely up to date and everything was transferred from her old phone, and she knew everything and left with no questions unanswered. What I liked is the way Julio treated us from Explaining the models and options available for the IPhone X to opening the phone for her and setting everything up to the payment. This was all done with ease and no confusion or complications. I've been to this location many times and I have to say that I left this AT&T today very happy and not one thing went wrong. Thank you Julio. read more

I usually dread buying a new phone, but I recently had a GREAT experience at the Jamaica Bay AT&T Store on Tamiami Trail. The man who helped me (his name was 'Christian') was knowledgeable, courteous, helpful, and extremely patient (in spite of my poor technological skills). I highly recommend this store, especially if Christian takes care of you! read more

I am being charged for my samsung s23 when I went into this store with my trade in my s23 would be free. I also upgraded my brothers iPhone. Was told that my 2 watches were 50% off and tablet on promo free. Low and behold 3 months later I am still being charged full price on tablet, watches and they are also charging payments on KY phone . I contacted att directly and they said they have no record of my trade in. No record of discounts on promos on my watches and tablet . Informed me to call store directly to have then adjust fix problem n where is my trade in!!!! No one has helped me at store. I've been told by danny at store that manager would get back to me and nothing. The new manager at store told me call brooklyn where the manager who was at store of my purchase is now as she was one who helped me. NO ONE has fixed my problem. Do not shop at this att. It doesn't even deserve one star. read more

I had a gift card from Apple and my mother needed a new phone so I went ahead and bought a new phone from Apple directly instead of ATT. I couldn't back up her data on my laptop for some reason so I called ahead and went over to the location. I was told there were two ppl ahead of me but couldn't tell me a time frame. So I waited, I watched as the finished with one customer and waited to finish with the next, in came 3 ppl and purchased new phones with a female rep. She immediately started backing up their phones. Excuse me was I not waiting this whole time?! Another rep came over to apologize and try to guide me to backing it up on the cloud but it wasn't working. I was then told that they wouldn't get to me before closing time because the PC was being used to back up the other 3 people's phones. Really? This is simply rude and poor customer service. Never again read more

Amazing service from rafaelina and Bryan. Would def come back here for any of my att woes. Rafaelina was very informative and very sweet.

The people working here are liars . They told us we could return a phone within a 14 days and there would be no issue. However when we put the cancellation order in the associate never put the cancellation order into the system even though he told us that he did . When we wwwnt back to pick up the phone to return it own our own else where he refused to give us back the phone . It's awful how people will treat each other over money read more

Terrible customer service. Called ahead of time and was told to come in just to sit there and wait on a email for 2 hours. I ended up leaving and have yet to get the email. Called costumer service just to find out I'm better off with the plan I already have. went to enroll for the first responder program. Awesome way to get costumers to Enroll. Fucking joke. read more

I was in the store last week. I wanted to change my data plan. Sigourney and Teddy were aces. As we all know it can be a long process. They kept me in the loop and answered my questions, were pleasant and thoughtful, and completed the job with ease. When I was beginning to lose my patience with the process they never lost theirs with me. I don't like dealing with these kinds of concerns but these two folks made it as painless as possible. read more