This place depends on who is working. My dad had phone issues a week or two. He walks in and the…read moregentleman clicked a couple buttons and he was fixed and sent on his way. No charge. Yesterday some young gal and even younger kid ruined the entire experience. My dad had the same issues. He left the phone with them for almost 2 hours and quoted $50. When we went to pick up the phone that was not fixed the price was $35. I would never recommend this place to anyone!!!!!

I paid $100 to get my screen replaced 9/25/24 within the last month the screen is making noises…read morelike it is loose and it cracked. I've been told twice that there is nothing that can be done. Don't waste your money here. Go to somewhere that takes care of their customers. I will never shop here again. I left in tears. To some people it is difficult to come up with $100 to have the product be ruined less then 3 months later and there is nothing they will do.

Ken is always awesome and ready with a positive and uplifting attitude you can tell he enjoys what…read morehe does. I took my husband's phone in today to get repaired and he made sure to troubleshoot the problem by cleaning the charging port first before quoting me the repair. They truly do care about the customer and are not just trying to make a sale on fixing something if truly there is not a broken feature.

Exchanged my screen protector today. Janell did a wonderful job - not a single bubble on the screen…read moreand perfectly even. Love this location of tricked out - always excellent help.

Always get the best help here, and they are very informative on any products you're looking at…read more The iPhone 17 Air case is so NiCE! The Functionality Works So So Well ! *didn't expect this case to be so responsive ! Prodigee Magneteek Apple iPhone 17 Air - Black

It's expensive and super fast. They we friendly and…read moreefficient and the place is clean and well organized. I highly recommend them for servicing your cell phone needs.

love this company and the customer service they have thr best tempored glass products.read more

Fast easy repair with very friendly staff. Highly recommend if you need a new screen protector fast!read more

Very quick repair. he did it right the first time. Would highly recommend these folks.read more

Helped me right away. Difficult to get charging to work - I tried cleaning the port, but didn't…read morehelp. They looked at it, had better tools to clean it - works, and no charge!

Buyers Beware. We had a cracked screen 7 months ago that we paid Zagg Ogden 200+ dollars to…read morerepair. They did the repair and the phone worked fine for approx. 7 months. Recently we had an issue were a section of the screen stopped working. Went back to Zagg and they had excuses for everything. We even had a Zagg screen protector on the phone. They said that the reason for the part of screen not working is due to the phone falling which it had not. So, this to them was the reason for the failure. They also said the warranty on their labor is 1 month. If anyone is planning on using them or their hardware I would rethink it. They are not reputable; they do not stand behind their product or their labor.

Kris was awesome, he greeted me promptly and engaged in conversation while he repaired my phone. I…read morewould recommend ZAGG to anyone that needs a phone repair!!

Got a screen protector on my phone for $50. They were fast on a Saturday afternoon. Only took 20…read moreminutes.

Nicole made our visit so good. She was very informative and so easy to talk to. No pressure and so…read morehelpful!

Great service super busy, everyone decided to visit at the same time! Customer service is right on…read moreand they are organized and efficient. Waiting for product was good. Justin and the team were awesome! All clients were taken care of.

I had a tech issue and went into the Apple Store at StationPark. I first spoke with J, who was…read moreabrupt and unhelpful. She quickly told me I couldn't upgrade my phone's storage--flat out--without offering any explanation or alternative. On top of that, she was chewing gum right in my face, which felt not just rude but gross. Basic respect and professionalism was completely missing. I asked for speaking with someone else. Then I met Vin. What a difference! He listened with real patience, answered all my questions--yes, even the ones I felt were "tech-idiotic"--and clearly explained what I could do next. He genuinely cared and made me feel supported. 5 for Vin, -1 for J

1 star is the lowest I could give or my score would have been lower. I'm a new customer to T Mobile…read moreand have found everything they said at the store was a lie. They act nice but are there to sell you and don't care about your needs of desires. We purchased a new phone which, before we new it had a case and protective cover applied and already on the account. The salesman also included insurance after I told him I didn't want it. There was a $200 rebate included and the salesman even completed the paperwork for us "out of the kindness of his heart", yet according to corporate we didn't qualify for. Again, telling us anything to get the sale!!! I blame the store and corporate for the overall experience. I spend a lot of time on the phone with corporate trying to resolve the after sale issues, with an end result of them blaming a bad sales person that should have known better, and me as a new customer a non concern. I would recommend staying away from this store and from T Mobile. Based on this review and the others, I wonder why they are still in business. Burn me once!

On February 25, 2024, I planned to purchase a new Samsung phone to replace my current phone that…read morewas having issues. The Assistant Manager (Kolby) talked me into adding a line for my twelve-year-old granddaughter because I could get a free phone for me with a trade in phone and she could get a free iPhone if I added a new line to my current Magenta plan, which would change from $55.00 per month to $70.00 per month with autopay. They are now charging me 100.96 per month and charging me in full for both phones. Kolby has moved from the Roy T-Mobile to the Syracuse UT location and told me he would correct the billing and the phones were free. The manager Carson switched store locations at the same time as Kolby. I have left my contact information with both the Roy and Syracuse (franchise locations) asking for a call from the district manager. I have not heard back. T-Mobile corporate is unable to assist because these are franchise stores per T-Mobile customer care. I have been a customer for over sixteen years and can't believe this is how T-Mobile and their franchise locations treat their customers. Please add a review if you have had a similar experience. I would like to continue to pursue every avenue necessary in order to get this corrected.