This is a beautiful property with lots of amenities. Very good co-Ed spa, our room had a…read morespectacular view of Lake Maggiorie. It has a restaurant on property and lobby bar close to the center of town, breakfast included but very limited choices on the buffet. If you want cooked eggs it's $10 extra. For lunch and dinner we found the restaurant t to be pricey and not very good. Good gym, lots of windows and natural light, clean. I would say the big reason our review is getting a three is because almost every employee we encountered could use some training in customer service. They have a certain way of doing things at this hotel which is fine, but much better received when said with a smile, especially when the answer to your question is no. Usually in a four or five star property the staff try to accommodate guests. We didn't find that to be the case during our stay and would have enjoyed the no's and our stay there more had there been more yes's and the no's at least presented with a smile. Also the massage from the spa was not good, I paid extra for a deep tissue massage, it was like a pressure point massage not enjoyable. And the sheets and towels on property are hard and scratchy not soft as you would expect at a nice hotel such as this one. It's also strange that you cannot get two keys for your room, another no.

This is a beautiful baroque hotel - if you like that sort of thing. Everything is gilded in gold…read moreand covered in mosaics. They are celebrating their 150th year this year. While I didn't stay there, I did visit for drinks in the lounge. They have a nice full bar and all the drinks were made well. As per the usual in Italy, ordering drinks comes with complimentary snacks - little bowls of pistachios, chips, etc. Looked over the pricing for the rooms and I'd say it's reasonable for the area and level of the hotel.

So this hotel was a little out of my price range, but I splurged and decided to give it a go based…read moreon reviews from kayak/tripadvisor/et al... I went with my girlfriend and another friend that decided to come at the last minute. The staff, was incredibly accommodating and gave us a suite that could take in all of us. As a bonus the suite had an amazing balcony overlooking lake Como which literally stopped me in my tracks every time I walked past it. The only down side was that the price for everything extra was commensurate with the initial price of the hotel. All in all though, an amazing place and would absolutely recommend it to friends and family.

This hotel is well located and beautiful . The front desk staff felt overwhelmed but demonstrated a…read morecan do when we needed them. The food and beverage staff was less than motivated as the billing system does not permit tipping and when I offered cash some sparked and others were worried about accepting a gratuity? Overall adequate food quality (but for the worst breakfast croissant in all of Europe) and acceptable wine and liquor selection. The signature resturant was solid and professional. My wife and family insisted on 4 stars Tarzan said 3.5

We stayed at the Grand Hotel Imperiale for a few nights. We absolutely loved it. The staff and…read moreconcierge were fantastic. Our room was large, with a large balcony facing the hills. The room was quiet and the bed extremely comfortable. The buffet breakfast was excellent. The grounds of the hotel are stunning, the pool sits right on the lake with gorgeous views. We highly recommend the hotel, with its history and authentic Italian villa feel, and modern features.

We had a fantastic time at the Grand Hotel Imperiale. We came in the middle of a 5 week trip in…read moreEurope. We were looking for some rest and relaxation, ideally in a beautiful setting with good food. This hotel absolutely delivered. We had a suite facing the lake with a large balcony. The suite and the balcony were both excellently appointed, and quite large. The bed was very comfortable. The couch, bureau, desk and chairs were all in excellent condition. The room itself was beautiful, with era appropriate design. The balcony was excellent, comfortable and quite large. There were two outdoor lounge chairs, and a table with two chairs. With all of that, there was still enough room left on the balcony for my morning workout. The grounds are beautiful. And the hotel continues its use of greenery on the balconies to separate areas for each suite. All done tastefully and the plants are all in very good condition. The breakfast buffet is fantastic. An assortment of croissants, made to order omelets, cereal, yoghurts, fruit, excellent cheeses, meats . . . It goes on and on. The staff were quite lovely and extremely helpful. In truth, I was prepared for a bit of pushback when my wife and I showed up - we are gay. Not even a blink of an eye from anyone. Unfortunately, these days that is a welcome relief. And the spa - out of this world! Massages, lovely jacuzzi/hot tub, Finnish sauna, Turkish bath and more. If you are a guest the hotel there is a small fee for the use of the spa. The pool is lovely. It sits right next to lake Como. Jumping in was easy, if you have the stamina for cold water. There is a small cafe at the pool with food and drinks. The staff brings your order out to wherever you are sitting. The village of Maltrasio is filled with beauty and lovely people. The hotel is on the shore and the village goes up the hill. The walk to the village is short, but a bit steep. All in all this is a lovely place to come if you want beauty, relaxation, good food and kind people.

What originally made us pick this place was because it said specifically that there was parking…read moreaccommodations. As you know parking can be quite difficult and that's the main reason we chose this hotel. When we arrived we were told there is NO parking and would have to walk who knows how long. After almost 2 hours of trying to find parking we finally arrive back at the hotel. We let the front desk attendant (woman) know that it specifically said there was parking 350 meters from the hotel. No apology, she really didn't care. I would not recommend this hotel to anyone because it clearly is false advertisement. I will say we were having troubles with our air and the front desk attendant (gentleman) was more than helpful with helping us. Overall I would not recommend anyone to stay here. Take your money and give it to a place that doesn't give false advertisement or attitude.

I only stayed here one night but it was awfully nice. Great location, lovely rooms and very…read morefriendly staff. The hotel itself isn't revolutionary or particularly modern but it's still lovely and quaint.

We were walking the streets of old town in Como looking for a café for a drink and maybe a snack…read more We ducked in an alleyway, kind of hidden, on one of the side alleys and found this lovely open air courtyard and ordered two Proseccos. What arrived was fantastic! Amazing surprise food! What? You don't know what surprise food is? Surprise food is special little hors d'oeuvres that restaurants in Italy serve when you order an alcoholic drink in between siesta time and dinner time, for free. Some are OK and every now and then you come across a true gem of a place. This is such a place! The wait staff were extremely friendly and speak English and played nice music which was a good change of pace also.

The restaurant was horrible. It is surprisingly Michellin rated. Both mine and my wife's food was…read morehorrible. Will never go back. The only good thing- 2 entrees and 1 bottle of house white wine only cost 46.50 Euro ;-) Can't say anything about the hotel, as we did not stay. But Tre Re restaurant SUCKED!!!!

This hotel was a very short stay for me (about 5 hours before a flight), but it is the perfect…read moreairport hotel for Malpensa. It has a parking lot! For free! The desk attendant was super nice. Room was spacious. Shower was great. Beds are definitely not comfortable, but no big deal for 1 night. Very nice lobby too! Big elevator.

Close to airport... part of a Gate 1 Italy package deal.. last night here…read more we stayed in room 230 - toilet was leaking... big time - forgot to tell them. the beds are hard but the pillows are comfortable. AC is not adjustable and the room gets pretty hot at night. which sucks. wish I would have opened the window - you can open it. breakfast in am is ok - pastries and fruits and meat and cheese, hard boiled egg... it was just ok

A touristy spot but it was good for what it was. It's very convenient along the strip walking by…read morethe water. It was a bit expensive but that's to be as expected when you're in a touristy spot. The focaccia was super tasty I would recommend that above all else.

We stopped here for an aperitivo. Our salads were delicious. The tomatoes in my burrata salad were…read moresweet and plump. It was a great place to stop and have a snack. My Bellini was as refreshing.

Wow. Everything about this property exceeded my expectations. Starting with the staff and service -…read moreworld class. Attention to detail is embodied here. So many things were thought of that I'd never consider. As simple as leaving a glass cleaner cloth on my nightstand to accompany the sunglasses that I left out. Different chocolates at turn down service each night. Making sure the mini bar was always stocked. Complimentary champagne upon arrival. Speedy laundry service. Attentive restaurant staff. Inventive, tasty, and beautiful meals at the restaurant. Fantastic cappuccinos (and with nut milks available). Never leaving a glass empty. Always something available to drink or snack on. As far as decor- mid century modern posh. Even though this hotel is now a few years old- you wouldn't know it because of how well they maintain everything. Brown woods and green accents were so pleasing to the eye and created a cozy hip aesthetic despite its modernity and clean lines. Location is perfect for rest. Torno is not a town with crowds shoulder to shoulder. You have room to breathe, to have some privacy, and to truly rest. But it is not sleepy. Hotel set us up with a wonderful and challenging hike, as well as a beautiful boat tour of part of Lake Como. The ferry is also not far away if you are looking to visit one of the other busier parts of Como. Any need or question we had, the Il Sereno staff strived to fulfill. I visited during my birthday and felt so very special every day I spent here. I couldn't think of a more enjoyable experience and I couldn't recommend this enough.

Was fortunate to be referred to this jewel by a friend "you must go it's my favorite hotel in the…read moreworld currently" that's a big statement coming from someone who stays at the best hotels in the world as part of his work in hospitality. We just left this morning and miss it already. We had some cooler weather and one day of rain but the site is so beautiful and tranquil it was a pleasure. Ok greeting is spectacular, warm engaging helpful We had the top floor Alcova suite great views plenty if space. Food. Divine You can have an amazing variation of one star coursed meals or al la carte servings and they have casual all day dining menu. Staff. Wow. My hats off to the leadership of this property for the curation and training of their staff. Young energetic foodies and caring people who anticipate needs but never hover and basically seem to take great joy in you having have a great time. I loved not being presented with bills also just they know who you are and it ends up on your bill at the end. Do not miss a boat ride. Or two Be aware you are staying in a location that was happening in the 1700's Roads are narrow Things cost more as a result It's beautiful If you can you should. At least once. I am planning my return now for September