worst customer service ever.. call rbc to ask a question, got one answer, went ahead with what I…read moreneeded to do and then the tellers tell me something totally different. I think rbc goes out of its way to screw customers over any way they can.

Like most of the banks in Leduc (except the TD and Canadian Western Direct in Leduc Common) the…read moreCIBC Parking lot is very small and getting into and out of this bank, particularly during the week during business hours is a bit of a pain. There also isn't a drive through here. That being said I bank with PC Financial, which allows me to use CIBC bank machines (for withdrawals, and deposits) for free. I come to this bank to use the ATM from time to time. I used to be a CIBC customer, at this bank actually. A couple years ago I had a student account, which doesn't charge any account fees. Then during my 4 months of summer break (May-August) I noticed bank fees on my account. I went in to talk to someone at the bank. Me: I have bank fees on my account even though I have a student account. Bank Rep: Sorry you're not in school right now so we have to charge you account fees. Me: Okay, but I'm going back to school in September, and last year I wasn't charged account fees during my summer break. Bank Rep: Sorry nothing we can do. Me: Okay then I would like to close my account. So yes CIBC lost me as a customer because of a pretty stupid policy (which I understand wasn't the bank rep's fault), but I still come into this bank from time to time to use the ATM. It would be nice if this bank had a better parking lot or drive-thru, but there's not really any space for that. As a bank it's okay, considering I'm just using the ATM.

Overall, satisfactory experience. Minus one of the representatives there giving attitude when…read morecustomers come in a few minutes before they close. The hours at this (most banks) are not adequate for the individuals who work a full time job. The attitude she gave when I was explaining what I needed doing seemed very unprofessional. Overall, my experience with Scotiabank is above satisfactory, but her attitude makes me want to visit a different branch.

So things have taken a turn for the worse with this location. Needless to say I am pulling all of…read moremy banking from Scotiabank and moving everything over to ATB (where I have received nothing but stellar service from them to date). A little back story. Because they are only open until 6 pm on Friday's (Monday - Thursday they close at 4 pm), I had to book an appointment with a financial adviser with a month wait time. No big deal, I just wanted some investment advice with my RRSP's. My profile even reads that I have a very low knowledge of RRSP's. My appointment was from 5 - 6pm, expecting that if it were to run a little late that would not be a problem (well it's not with most banks). Long story short, 5:55 pm came and next thing I know he is printing me off 8 pages with roughly 10-15 Scotiabank investment options and then continues to tell me to go on "Google Finance" and "research them and decide which one I want to invest my money in". Really? Did that just happen? He then continues to tell me that after I invest in one I can watch them and change to another option whenever I want if that one is not working for me. He continued to tell me that he would follow up with me on Monday (it's been 2 weeks and I have yet to hear from him). Needless to say, I nodded and smiled while being pushed out the door. I had an appointment at ATB the following Monday and I have already been recommended a wonderful profile and in the process of moving my funds over.

I've been with them since they bought out Canada Trust. Service has gone down the tubes over the…read moreyears, and now with their password authentication service I have finally decided enough is enough and am moving to a new bank. They essentially require you to have a cell phone to receive security number texts with them to log in. Since when am I required to have, or even if I do have one, to provide them with a cell phone number? Believe it or not, there are people who do not have a cell phone. They do allow a voice mail system but doing that requires you to be a home, and it doesn't work most of the time. and what if you're not at home? I ended up being late on a payment to a credit card because of this. I was in the hospital trying to make a payment with my wife's phone, but because it's not a registered number I could not do so. I have complained but nothing changes. So goodbye TD. Done with you. Moving my savings account, my TSFA, my RRSP and my Trading account.

She was very friendly. Made me feel comfortable from the word hello. Was professional and genuinely…read moreexcited to help me out. Would recommend her anytime.

We have worked with Stephanie twice now in getting a mortgage, and we cant stress enough how…read moreamazing she is at her job. Stephanie does everything to get you the best rate while working within your means and insures the right mortgage for you. My wife and I recently moved from Edmonton to Toronto and were worried about being able to buy around the GTA, but we had full confidence that Stephanie would get us the financing we needed to get us back in the market. She truly cares about what is best for her clients and makes you feel comfortable with the big life decision that is buying a home. 100% recommend Stephanie to anyone looking for a mortgage broker that cares about making the mortgage process a worry free experience!