I scheduled Atchison to pickup my 78 year old mother at her home in Spartanburg on 11/21/2022 and take her to the airport. They were incredibly professional, arrived on time, helped her with her luggage, and drove her comfortably to the airport. The driver was a lady named Paula who Mom really liked. She also stated that there was a "sweet young man" with her that was training. Paula also picked her up from her return flight and drove her safely home. I live hundreds of miles away and it is very reassuring that my mother was so well cared for during her travels. I will certainly book Atchison for future transport needs for my mother. read more

As a professional event planner in the industry for over 20 years, this was by far the worst transportation company I have ever worked with. Late, rude and incompetent drivers among many other things. I do not recommend this company. read more

Quoted me $37 when I called in and charged me $48 when we got to the airport. It cost $27 from the airport to the hotel and we added a $10 stop, so the $37 made sense. They claimed that by adding a stop that brought it to $48, but seemed really confused when I explained the logic behind the original quote. The driver was aware of the planned stop so clearly it was something that was communicated on the original call. In the end it was the absolute unwillingness to apologize that brings this down to a one star review. It seems they can get away with treating the customer poorly since they are the only cab company operating at the airport. read more

I'm really conflicted about this review. I booked a round trip from the airport. In each case, the driver was great. The pickup for the return was really early (4:15 AM, in the country), and the driver made a point of arriving early to be sure he could find it. I really could not ask for anything more from the driver. Despite that, the way the company does advance bookings is completely unprofessional. I hired them from Greeville-Spartanburg Airport which has unwisely decided to make Atchison their official transportation partner. Atchison really needs to change their booking practices to match the professionalism of their drivers. The key things to know: 1) Going through on-line reservation is absolutely meaningless. You don't need to do it, and getting your confirmation, even if you pay in advance, provides absolutely no value. You end up waiting for a car, first come first served. If you make no reservation, and just show up and ask for a car, on the spot, you are given the same price and put in the same queue. You are, quite literally, paying for nothing by reserving a ride. 2) If you ask about this strange practice, you will be told that you could jump the queue by paying an extra fee. If you were not told about this "opportunity" when making the original reservation, you are SOL. Whoops! 3) You will be asked, again and again, if you would like to pre-pay a gratuity. This is the most consistent practice of the company. As I mentioned, the drivers (at least the two drivers I had) were great. I tipped them both well, but there's no way I would offer an early gratuity through such a racket a of a booking operation. read more

Had a confirmed reservation to be picked up at 5:30 am to go to airport. At 5:20 they called and said the driver had broken down. Highly unlikely since they didn't have anyone else available to pick me up. Only could say they were sorry. Gave me phone number for cab company that did not answer. If I wanted a cab, I would have called a cab. Very poor customer service that they couldn't arrange for alternate transportation. read more

My group used Atchison Transportation for a 8 day tour to Niagara Falls, New York City and Washington DC. First they came in $2k under the other companies I contacted and $4k under others. Second the service we got was as professional as we could have hoped for. My entire group loved our driver, Mr. Isaiah Wilson. The coach looked nice as well. read more