Within the past 6 months I have had 2 hip replacement surgeries out of Heywood Hospital. I can…read morehonestly say that if I have to be sent for any additional surgeries later on, I will be first going through Heywood Hospital. I honestly have never felt welcomed more by a facility by all of its staff that are helping you to get better. My journey started at Heywood Orthopedics and received nothing but top notch evaluation and care from their entire staff and that carried over to the Hospital where every individual I dealt with was a blessing to their when it was time for my surgical appointments. I was treated as a person and never as a number. The level of care as mine required overnight stays was met with staff that was vigilant and making sure I was comfortable. Everyone in that building gets down to the human level with you. Even when walking around after surgery the facility staff either sweeping/mopping/cleaning even offering to say hello and how are you makes a difference. My experience here is a definite testament that you do not have to go all the way to Boston or even Wor ester to receive adequate and thorough care. It exists here as well in North Central Massachusetts. Thank you to the entire staff for all that you did to help me and to all the help you give others.

My daughter was admitted here. Scary place. Plus poor care. Behavioral health team in psychiatry…read moreward lack integrity.

I had three surgeries by Dr. White of Monadnock Orthopedic, all trouble-free and completely…read moresuccessful. His partial knee replacements bought me years of pain-free mobility and hiking. Unfortunately, he is retiring.

I recently was there in oncology infusion therapy area of the hospital. I was totally shocked and…read moreappalled to see not one nurse or receptionist had a mask on! Hello, oncology here! Also there were big signs everywhere saying nobody could enter except the patient. Guess what. They let in anybody and everybody Not one person had a mask. Disgusting. I guess because from what I see and hear around town, nobody thinks they need a mask or vaccinations. Who runs this "most beautiful" hospital? On that note, the staff appear to be nice and also efficient.

Oh my God. Y'all need to promote Maria in the emergency room right now. She is amazing…read more I came in feeling super uncomfortable (TMI, but I was extremely constipated), and Maria immediately made me feel completely at ease. Not once did she make me feel embarrassed. Instead, she laughed and said, "Girl, it's okay, we all get backed up sometimes." That honestly made my whole day. Healthcare workers like her make such a difference. She treated me with kindness, humor, and genuine care when I was feeling pretty miserable. Give that woman an award! Seriously, Maria deserves recognition for the way she takes care of people. Thank you for making a not-so-fun ER visit way more comfortable than I ever expected.

Don't come here for an MRI. We scheduled a late appointment thinking there won't be much of a wait…read more Plus an MRI is pretty straightforward. Seems like they double or triple booked our appointment time. Ended up waiting way too long!

This place helped us into my issues cause i was kicked out of a few schools.. Our other schools did…read morenot help with our IEP resusltiing in kicking us out cause we didnt have a proper thing set up with us.. But they helped us cause nobody responded to our email.. I was glad to work with this one lady as she helped us look at what someone did and watched some impotant words and matching what goes here! Because of this suppourt it ALSO helpded me get back on track to find out how to get me back in these schools cause all of the schools hated my IEP and they kicked me out and also wanted me to go to Gardner High School And Lienruburg High School Area since they where better with IEPS but now that i have someone to help i was hoping to get back on track as soon as i can... And our IEP will be set up on the website singed for our IEP card connected to the address of where we live.. But i cannot give that out only on this review! So Thanks for the wondeful time we had! and we will back anytime to keep this up!

I have so many great things to say about Heywood Rehab. Center! It is such a pleasant, professional…read moreand warm environment but, the real reason I wanted to write here is because of one physical therapist in particular. Bill Chapman is the most compassionate, intelligent hard working professional I have ever had the pleasure of meeting. He took amazing care of my son when he was recovering from brain surgery because of a cancerous tumor. He also took care of my husband when he ruptured his Achilles. Now, it was my turn with an arthritic knee. I have learned more about my body and what it is capable of from Bills educational physical therapy sessions. He doesn't just pop you on a machine and watch from afar or give you a quick routine that you could whip through on your own. The exercises, stretches, massages and progressive strengthening doesn't ever go without explanation, education and encouragement. He works tirelessly on your mind, body and spirit! It goes above and beyond what is probably expected and required of him. You always feel like the most important person in the room. I know I am getting much more than the BEST possible therapy. I tell everyone I know to go there and request Bill and no one is ever disappointed. I look forward to my visits and make sure I keep my end up at home with his plan for me. I don't want to do anything to jeopardize my progress that we have BOTH worked so diligently on. I am just as committed as Bill is to my recovery. Thank you Heywood Rehab for knowing a gem when you find it!

I'm banned from the Athol Memorial Hospital ER. I've been suffering from chronic pancreatitis for 8…read moreyears. Also during this time I was on fentanyl patches 100Mcg for 8 years. The last time I was there about 5 months ago, a nurse, PA that I have never seen before told the ER Dr. Spangler that sometime in the last 8 years I've been going there that I threaten to sue her if she didn't give me drugs. That Dr. ALWAYS treated me well as he know my med situation better then me. He would give me several injection of 2mg of Dilauted and, write scripts for me for narcotic pain meds like dilated scripts. The last time, he came into my room at the ER mad as hell! He kicked me out without treating me, breaking a federal concerning stabilize and treating patients in a ER. He told me to never come back to the ER. Breaking another law. So I'm screwed the next time I need an ER. The Athol Ambulance can ONLY take a patients to the Athol ER. The other hospital ER is about 45 minutes to close to an hour away. And, there is a coverup going on. I had some PR lady messaged me calling me a liar and stating that the ER NEVER turns a patient away. Oh yeah?

Perhaps Athol hospital deals with a lot of illegal drug abuse problems. Be prepared to be treated…read morelike you have one whether you do or not. Most of the staff should be working on inanimate objects rather then people. A comforting bedside manner is non existent at this facility. I have never been made to feel so unimportant and prejudged in my life. Forget the fact that I almost lost my life do to their negligence, The incompetence pours out in every department. Visiting Athol hospital and the way I was treated was far worse than my illness which they misdiagnosed. I have found a lawyer that is very interested in the details of my horrible experience, perhaps I can do something to at least prevent another from the chances of being mistreated abused misdiagnosed left in pain and humiliated. This place inhabits the worst of the worst in the medical profession.

We just wanted to give a shout out for Radiology nurse Laura…read more On April 22 my 87 year old husband underwent a suprapubic catheterization at Emerson Radiology. His nurse Laura rated a #10 in every aspect of nursing. She had a way of blending knowledge, efficiency and kindness to make this a comfortable experience for my husband. Our thanks to her, P&K

Emerson flagged my review from years ago so I'm rewriting to clarify that I've been there, several…read moretimes. We live in town and I've had to visit multiple departments, including the ER for both myself and taking my parents. In the 10 years or so since I first left the review, I can honestly stay I stand by my original assessment. If you, literally, don't think you'll survive the drive to Lahey or Mass General then certainly go here. Otherwise, do whatever you can to get to a better hospital. Aside from my own 1-star experiences, I've heard multiple stories of similar experiences of close friends and immediate family getting grossly misdiagnosed by Emerson. Most recently they sent a friend home after a CAT scan with a "concussion" which, fortunately, the Lahey Clinic almost immediately discovered were severe brain lesions. My father was in a car accident where Emerson missed a broken back and concussion - again, fortunately, caught days later by another hospital. It's unfortunate as we live about 2.3 miles away but between our experiences and local paramedics recommending other hospitals, it's simply not worth stopping unless absolutely critical. (Side note: Yelp's, "Not Recommended" reviews for Emerson are worth a read.)

Although it took me months to talk with someone who didn't steer me wrong, once I got hold of Tina…read moreshe was immensely helpful and everything fell into place. My doctor, Dr. Ting, is everything I could want in a doctor--knowledgeable, thorough, and compassionate. She really seems to care about her patients. I'm happy to be able to revise my review.

My mom stays at Western Mass Hospital. She has been there for at least 7 or 8 years. The staff are…read morereally amazing to her and the other residents. They make sure she stays active, by doing activities like bingo and having movies on Sunday. They were even able to take her to the Big E. I am really thankful that there are people out there that can take care of my mom. I know I could not and appreciate those that have the ability and patience. Its a huge relief to me.