This hearing office is a 100 on a scale of 1 to 10. They are that good! I have been wearing…read morehearing aids for 10 years. When I moved to Florida 2 years ago, I purchased hearing aids from the warehouse big box store. After 3 visits for adjustments, I gave up and just went without them. I struggled every day to hear. Dr. Ed not only explained the reason I have some issues and how he was going to fix my hearing. So my day started with walking in to the Ormond Beach office with no appointment. From the front desk assistant, the billing department I was treated with a positive environment and a helpful staff. I walked in with an hearing loss issue and I walked out hearing the birds singing. I can hear again!!

Received a letter for a free hearing evaluation from Hopkins Hearing, plus a Publix gift card if I…read morecame in for an appointment. First, he didn't want to use the soundproof booth to check the hearing, even though his a/c was on making noise. Then, he didn't have the Publix card. His office said they will mail it on Friday. I called bi weekly for the card and never received it. It is a felony in USA to offer a 'gift' and not produce the gift. It's called bait and switch. Still waiting for the card. Penalties for bait and switch schemes in the U.S. include criminal and civil penalties, with potential fines up to $50,000 per violation or more for federal offenses, and prison sentences of up to a year or more for serious false advertising or fraud cases. The exact fine and prison time depend on the specific laws violated (federal or state), the severity of the deceptive practice, and the damages incurred.

Dr Martin performed surgery successfully on my neck years ago. Going to see him again for my back…read more Currently having trouble walking, sleeping, and living a normal lifestyle. I pray he can get me out of this pain without more damage. There is lots of scar tissue which makes it difficult surgery. Will update this review after I see him.

This practice was recommended to me by 2 patients previously seen there. They had a great…read moreexperience. I tried to be seen in this office. Even though I didn't get to see the Dr., I still felt it was important to write this review as a physician's office staff is also greatly important to a patient's care. I called on Monday to try and make an appointment. I followed the prompts for a new patient wanting to make an appointment and left a message, giving them the information they wanted and a short history of my symptoms and medical history. By late morning Wednesday, I had not heard back yet and decided to call again repeating the same scenario. By Friday morning I still had not heard back from the office. I called again and chose a different prompt so I could speak with someone. I was very courteous; I understand that offices can get busy, maybe the scheduler had been sick or on vacation, etc. After sharing with the woman who answered the phone that I was wanting to make an appointment but hadn't been able to, she asked to put me on hold. 5 mins later, another woman answered and asked how she could help. I shared the name of the woman who was already helping me and she said, I know, she asked me to help you. So, I asked her if I could make an appointment. She said she couldn't do that, but took my last name and let me know that the scheduler would get back to me. She didn't know when that would be and we ended the call. 5.5 hours later I finally got a call from the scheduler only for her to say that they don't see patients who have previously been in a car accident. I thought maybe she confused me with someone else. I was not in a recent accident, there was no lawsuit or workman's comp case so I shared again that it was a closed thing and it happened over 4 years ago. She repeated, "it's our office policy that we don't see patients who have been in any car accident no matter when." When I said "OK. Do you mind me asking why? I've just never heard of this." She said "sure, it's just our policy." She had this information for a week. A week longer I now have to wait to seek treatment. I'm most frustrated with how discourteous they were and unapologetic for their lack of care and waste of my time and efforts. I'm also dumbfounded on this policy of not treating patients who have, at one point in their medical history, been in a car accident. It's not a recent injury with possibility of lawsuit or workman's comp, so what do they care? I would bet that a good majority of their clients have a physical trauma of some sort in their patient history. This boarders on discrimination and speaks volumes of this office to me and the care I am seeking. I'm happy to take my business elsewhere.

Unacceptable service. Office Manager lied in my face. Waited for Dr Scott from August if he can…read morehelp me as a cancer patient to help with my 24/7 pressure and nerve pain after mastectomy. Seen him in October for few minutes and he ordered MRI and said we will discuss what to do after. I could get earlier appointment with NP but because it's first time very important to me decisions about my treatments I wait till December to see him. Today office manager keep telling me I de appointment with NP. Why would I wait so long and looking for best doctor in Ormond and on the end not be able to see him. .

I would strongly caution anyone considering this doctor. My husband suffered multiple strokes, and…read moredespite the seriousness of his condition, this office repeatedly failed to provide even the most basic follow-up care. The doctor stated my husband needed another MRI, but it was never scheduled, and when my husband called multiple times to ask about it, those calls were never returned. On top of that, the doctor consistently neglected to fill out the required insurance forms for short-term disability benefits, creating enormous stress during an already difficult time. Even worse, when finally pressed, the doctor misrepresented what had been said to my husband when communicating with the insurance company. The lack of responsiveness, accountability, and honesty has been devastating for us. Patients deserve care, attention, and truthfulness--none of which we received here. We are filing a state medical board complaint but wanted to warn others while they investigate this "doctor."

My appointment was canceled by the office and I was informed by a letter in the mail a month and a…read morehalf before the appointment. I did not receive the letter because I was traveling. After the letter was sent, I received multiple emails and text messages confirming the appointment. Just to be sure, I called the office in the morning of the appointment day and I was told the appointment had been canceled. I spoke to an extremely cold and uncaring representative. Later on that day, my credit card was charged a no-show fee. I called back and spoke to the same cold and uncaring representative. She didn't help. The no-show charge went through and I needed to dispute it with my credit card company. I called and asked to speak to the office manager. A message was left and I never received a phone call. I called the office back two more times over the next 10 days and spoke to the same cold and uncaring representative, reminding her that I was waiting for a call from the office manager. It is now almost a month later and that call has still not come.

Both I and my son have been to this location for issues. Both of us have received excellent care…read morefrom the very beginning. The phone person making appointments was able to get us in within a reasonable time for a specialist. Dr. Mirante saw us on our individual appointments and explained what was being done and the procedures were quick and easy. Great place and the only ENT I will go to.

I had surgery for L1 - L5. Dr. Velat was totally professional through my whole experience. I had…read morefaith that he was the Doctor to do my back surgery and he was. I am doing fine with recovery and walk well. I recommend you set down with Dr. V and discuss your options..he will help you to understand and make the right choice for you. The doctor is very skilled! Just do it if you are already in pain. Good Luck Earl Wolfe

This practice was recommended to me by 2 patients previously seen there. They had a great…read moreexperience. I tried to be seen in this office. Even though I didn't get to see the Dr., I still felt it was important to write this review as a physician's office staff is also greatly important to a patient's care. I called on Monday to try and make an appointment. I followed the prompts for a new patient wanting to make an appointment and left a message, giving them the information they wanted and a short history of my symptoms and medical history. By late morning Wednesday, I had not heard back yet and decided to call again repeating the same scenario. By Friday morning I still had not heard back from the office. I called again and chose a different prompt so I could speak with someone. I was very courteous; I understand that offices can get busy, maybe the scheduler had been sick or on vacation, etc. After sharing with the woman who answered the phone that I was wanting to make an appointment but hadn't been able to, she asked to put me on hold. 5 mins later, another woman answered and asked how she could help. I shared the name of the woman who was already helping me and she said, I know, she asked me to help you. So, I asked her if I could make an appointment. She said she couldn't do that, but took my last name and let me know that the scheduler would get back to me. She didn't know when that would be and we ended the call. 5.5 hours later I finally got a call from the scheduler only for her to say that they don't see patients who have previously been in a car accident. I thought maybe she confused me with someone else. I was not in a recent accident, there was no lawsuit or workman's comp case so I shared again that it was a closed thing and it happened over 4 years ago. She repeated, "it's our office policy that we don't see patients who have been in any car accident no matter when." When I said "OK. Do you mind me asking why? I've just never heard of this." She said "sure, it's just our policy." She had this information for a week. A week longer I now have to wait to seek treatment. I'm most frustrated with how discourteous they were and unapologetic for their lack of care and waste of my time and efforts. I'm also dumbfounded on this policy of not treating patients who have, at one point in their medical history, been in a car accident. It's not a recent injury with possibility of lawsuit or workman's comp, so what do they care? I could bet that a good majority of their clients have a physical trauma of some sort in their patient history. This boarders on discrimination and speaks volumes of this office to me and the care I am seeking. I'm happy to take my business elsewhere.

I know sometimes you look at a review and think...did they write this him or her self? This review…read moreis from the heart Rick took care of my mom for several years. He came to see her during the very last part of her life. He treated her always with care and dignity. It doesn't get any better than this‼‼‼

I had a failure in a hearing aid speaker while on vacation in Daytona Beach Shores. Resound (the…read moremanufacturer) gave me Dr. Polhill's number, I called & was told to come right in. They had the faulty piece replaced within 10 minutes, extremely friendly, even provided some terrific local restaurant info. No charge either, the part was covered by the manufacturer's warranty. Grateful thanks to Dr. Polhill for his kind accommodation and ensuring I have full binaural hearing during my vacation!