Amazing customer service!! We purchased a used boat from Wright marine and they went above and…read morebeyond to make sure everything was perfect. Even took the cover to an upholsterer to have snap fixed. I would highly recommend for new purchases and service. We will be customers for life. Great people!! Thanks Melissa and Kevin!!

Although they we able to help me get a boat wrapped for a reasonable price, they refused a refund…read moreor compensation when the job failed its purpose. The wrap came apart and snapped both antenna and scratched the engine cowlings.

These guys are a joke; they have no clue what they are doing…read more I had a part that needed to be returned to Yamaha to re-program it. I was told by Yamaha to send in the part thru a dealer, and they would re-program it for free. I went thru Norfolk Marine (Big Mistake). I dropped the part off on Wednesday and explained to the service manager what had happened and exactly what Yamaha told me. I also provided him the information Yamaha requested to be sent in with the part. He said he would have his tech look at it, I asked him why and that it just needed to be forwarded to Yamaha, he said just to verify the part. A few hours later I received a call from him saying a Yamaha tech would be out to program and install the part. I said that Yamaha was very specific stating the part could only be programmed at Yamaha. I asked him if he spoke to Yamaha and he said yes (this was a bold face lie) and they told him it could be programmed in the field. He told me the tech would meet me at 8:00AM that Friday. I took off of work Friday morning and the tech did not show, I tried to call the service department's manager at 9:00AM, and he was not in, the receptionist said she would let him know when he came in, he returned my call about 15 minutes later and said the tech was wrapping up and would be out shortly, he showed up around 10:00AM and told me no one had scheduled him to come out to my boat. He spent about an hour or so and could not get the part to work, he then called his office and tried a couple of other things, still did not work, he then called Yamaha, and they said the part would have to be sent to them in order to get it re-programmed (waste of 4-days). They then sent it to Yamaha, and it went through some problems there. Yamaha finally got it programmed and overnighted it back to Norfolk Marine (Thursday). I called Norfolk Marine the next day (Friday) and they said it did not come in and they would be looking for it. I called the following Monday, and they said it still had not shown, I then called Yamaha, and they told me it was signed for and gave me the tracking number. I entered the number, and it said it had been delivered the prior Friday. I called Norfolk Marine, and they went on an Easter egg hunt, come to find out it was delivered to the parts department and they refused it and told UPS it was supposed to go to Yamaha. It has been over 5-weeks, and I have not been able to use my boat, the part is now missing, and Norfolk Marine has no clue where it is.

On 21 June '25 i took my 2006 Hurricane Deck boat in for a 'Fuel filtering & purifying' service due…read moreto the outboard motor (Yamaha 115HP) being sluggish above ~3,500RPM. I explained within the last year I had changed out all fuel filters (between squeeze bulb and low pressure fuel pump, between low pressure fuel pump and Vapor Separator Tank (VST), high pressure fuel filter in VST), replaced High Pressure Fuel pump, fuel injectors, and installed a fuel water separator. I called on Wed. (25 June) to check on status of repairs and was notified by service manager that a technician had taken a fuel sample and identified that there was no issue with the fuel. I do not know the location (inside fuel tank?, fuel line off squeeze bulb?) of the fuel sample that the technician took. Additionally, I was informed the technician noted there were Auto Lite spark plugs in the outboard motor and changed the spark plugs to NGK (OEM) and stated the engine ran fine and was ready to go. Of note, I had changed those spark plugs to Auto Lite's (which are marine replacements for a Yamaha F115) last year. Cost was ~$417. I took the boat home on Fri. (27 June) and ran it in the water (NO CHANGE TO THE SLUGGISH CONDITION). After further troubleshooting myself I identified the engine oil level was way above normal (indicating a low pressure fuel pump dumping gas into the oil). I changed out the low pressure fuel pump and I'm in the process of cleaning/changing out fuel injectors. My frustration is that no one contacted me about not doing the fuel filtering & purifying, changing spark plugs, etc. before I called to check on status. Furthermore, I found the 'way above normal engine oil level'. I will never do any business with Norfolk Marine again.

Amazing time. Best crew and…read moreservice................................................................nice bar restaurant next door

Amazing experience with vb boat rentals! Great boat and very professional service. Brian was super…read morehelpful and easy to work with. Super easy to rent and I would rent again.

Horrible.. This marina's manager PAM is a crook. Straight up LIED about the month to month contract…read moreshe promised and then after I made a $275 deposit (which no other marina ever asks for) she sent me a 3 month contract and then refused to refund the deposit. I am selling my boat and needed a temporary place to show it... I explained this to her before she SCAMMED me. I got back my money after I showed the documentation to the credit card company. There are a bunch of apartments there she oversees so I suggest you beware!!!!

The staff and practitioners are extremely patient and welcoming. They take time to answer questions…read moreand I never feel rushed.

Had a nice cruise around the naval base. We got to see a few of the tall ships that had came in for…read morethe 250th celebration. The only downfall was we came when the Carnival cruise was in port and parking was a nightmare.

Huge thank you to Lauren with our Norfolk harbor cruise team today!…read more We left over TWO HOURS early and still got caught in unbelievable traffic, construction, and a completely full parking lot. By the time we called, we truly thought we had missed the boat (literally and figuratively). Lauren went above and beyond to contact the crew and help us. She also helped us find a second parking lot when the designated lot was full. Because of her kindness and professionalism, they waited for us and we were able to experience an absolutely incredible cruise today. Customer service like that matters. Thank you for turning a stressful morning into wonderful family memories. . All this before we met the crew who patiently waited for us at the dock. They were gracious as they welcomed us aboard. The two hours were filled with so much detail on not only the ships we were looking at, but the buildings we were looking at and their history. The captain filled in with interesting bits of trivia about the harbor, the rivers that run into the Chesapeake Bay and facts of some piers and docks that had historical significance. The boat has an upper deck if you want to sit in the open. For those who prefer a little less adventure, you can sit inside the lower area that is fully enclosed. There is a small drink and snack bar where you can purchase drinks and packaged snacks. They have souvenir t-shirts, sweatshirts, hats and other small items for purchase. Highly recommend this cruise. You will not be disappointed in the cruise or the customer service.

We were invited to ride on a personal yacht from a couple of really generous friends that we rent…read moreproperty from. They keep their boat here. The location is very easy to get to from the Norfolk area. They have parking available but be very careful where you park. They do tow and they have signs displayed everywhere. You can also ride the ferry at this location on high street which is about a block away. There is a small fee for riding on the ferry. They accept cash only. The yacht we were on was so lovely. Had everything you could possibly need to stay overnight. Or longer. You get a chance to see all the boats docked nearby and the water was very calm. Would definitely enjoy returning if invited. I hope to be invited again real soon.

Downtown is just a short walk away; there was a farmers market where I was able to pickup local…read moreproduce. The staff was friendly and I felt safe where we were located.

I found Budget Boats on Facebook marketplace when I was searching for a trailer for my pontoon…read more Chandler replied to all my messages promptly and straightforward. After he informed me of his inventory and the cost, I felt confident enough to stop by for a possible purchase. When my husband and I arrived, Chandler texted that Craig Allen would be assisting on his behalf. Craig was very welcoming and knowledgeable. We were very happy with our purchase and the price was very reasonable. I would definitely recommend Budget Boats and the team working together to make their customers happy. The experience could not have been better. Thank you, guys!

Bought a few used items to get me legal on the water. Robert was helpful and polite. Going back for…read moremy outboard maintenance supplies.

We started really loving this marina. We've gotten transient slips there several times, including…read moreonce over the Fourth of July weekend in 2025. We met the regional manager, Rick, who encouraged us to move our boat there, but we needed to wait until our current lease expired. A few weeks ago, we met with the new dockmaster, Kathryn, who manages both Tidewater and Ocean Yacht Marina. The first thing out of her mouth was, "We do not accept liveaboards." We assured her we weren't looking to live aboard. She then said we could only stay on our boat up to 12 days per month and emphasized that staying even 13 days would be a breach. When she sent me the paperwork, it stated we could only be on the boat 10 days per month. The following Monday, after sending in all the paperwork and updating my insurance, I wrote to Rick to say we'd like to finalize the contracts so we could move the boat during a weather window on Saturday. Since Kathryn was out, Rick had another person contact me. She was also strongly opposed to liveaboards and said we could only be on the boat 8 days per month--down from 12, then 10, to now 8. She said she'd email us the contract by close of business, but two days later, we still hadn't received anything. I then texted Rick and said it was apparent they didn't want us in the marina. I said we can part as friends and when I come down to stay as a transient, I will go to Waterside and gave a smiley face. He responded with a two-word response. "Copy that." I will let you make you own decisions.

Great marina. The staff are very nice and the facilities are clean. Great access to Portsmouth and…read moreNorfolk.