Recently I received an arterial transplant in my leg. The surgery was performed by Dr. Kahn…read more Everything went perfectly. Upon recovery I was treated like family from the doctors to the room cleaning crews. I could not have experienced better treatment. Saint Joseph's Hospital was truly amazing and I would recommend it to anyone needing medical assistance. Thank you all at Saint Joseph's Hospital for all you have done for me and God bless.

Absolutely terrible experience. Extremely rude nurses who do not care about their patients. I even…read moreescalated it to the nurse manager and she was just as rude and unhelpful as her nursing staff. Avoid at all costs, unless you have no choice like me and my dad.

Definitely a scare for me. One of my friends told me he was numb on the left side and I can tell by…read morehow he was speaking that he was slurring. I told him we going to the hospital not the bowling alley. This hospital is the first emergency room I've been in that no one was in the waiting room. Never seen that ever. They checked him in quickly and took him to the back. So prayers in the air for Matt We were there about 3 hours with them taking test. With everything coming back negative. The staff their was really attentive, concerned and listen to him and what he was feeling. They came out and kept me informed with what was going on the entire time. We did not make out bowling tournament. And ended up driving back to NJ where we both safely arrived. Thank you Geneva General emergency room.

Brought my b/f in to emergency department for possible stroke...thank God it wasn't...but, nurses…read morecouldn't have been nicer, faster, more professional!! Drs were very thorough, informative and eased our minds. Total time from start to finish 1 hour 10 mins...you've come a long way Geneva General!!

Beware that this is not an urgent care facility like WellNow or a traditional urgent care center…read morefor purposes of billing your insurance company. It is affiliated with Auburn Community Hospital and will bill as if you received outpatient hospital care. This facility needs to change its name to reflect that it is a hospital outpatient office. Disclosures upon arrival to people who are ill or injured are insufficient.

The actual providers and team members were friendly, professional, and helpful. However, expect a…read morevery large bill (or two) for even the most minor of services

6.2 hrs in waiting room for possible aneurism. Was sent there by my neurologist after MRI results…read more immediately , the office PA said. Kudos to the ER PA and Nurse Ashley who got things rolling. Kudos to the ambulance people who transported me to the downtown Upstate. That's another review

Want to know why security is so tight at this hospital? It's because of the pathetic and lack of…read moretimely care you receive and then pay through the soul for. My wife has Dementia/Alzheimer's. It's all in her records. Everything my wife has is documented through the Upstate system. I had an ambulance bring my wife in on 6/20/2026 because she was indicating she was in pain. I had already heard the nightmares of walking in to the ER and thought coming by ambulance would be more attentive to my wife's situation and for that part, I was right. While checking my wife in, I indicated numerous times that my wife has Dementia/Alzheimer's and cannot be left alone because she would be confused and frightened. What did they do? They put her into a room with FOUR(4) other patients with nothing but a thin curtain separating everyone and left her alone. I had a feeling that they left her alone and I was right and when I pressured them, they let me go sit with her. For the next 10 hours, I could not believe what my wife and I had to experience. Insane waiting times for everything. Hearing the other three patients problems and resolves. Hearing the other patients in pain. Hearing the other patients on their phones. Hearing what the other patients were playing on their phones to kill the egregious wait times. The loudness. The banging of walls and furniture being dragged from one place to another. Every sound that was to be heard left my wife thinking it something to do with her and the whole of it all was just blowing her mind. There was bits and pieces of medical trash on the floor everywhere. We were right outside the nursing station and it sounded more like a bar because the profanity and defamed talk about other patients left me completely in shock. After many, many hours of waiting my wife was finally getting tested. Bloodwork, CT scans, EKG scans, X-rays. When all was said and done, I reminded the nurse Darwin twice to please make sure to remove all the electrode connectors before discharging her to go home. Guess what I found when I got my wife home home? A body full of electrodes and tapings that were never removed, leaving me to have to do it myself. I will say that the staff and doctors were polite and courteous to our faces, albeit the experience as a whole was more like something out of a third world country. The outrageous prices and costs that come after this woeful experience does not justify anything whatsoever and that's why security is so tight in these places. Once you see the bill, you'll want to go in there and take things into your own hands. YOU are not getting what you pay so much money for out of your hard earned paychecks and your Gestapo styled taxes that are stolen from you. When the prices paid matches the experience occurred, then we will have nothing to gripe about. I'm embarrassed to say that I was born in this building when it was under the Community General Hospital flagship. Something has to give to justify the ways and means. I never thought I would say to stay away from all these hospitals unless it's absolutely necessary...but yes, stay away.

Danny saved the day!…read more I was on my way to an out of town wedding, the office staff was on vacation, and it was Danny's first day back in the office from her graduation. She calmly, professionally, and respectfully listened to my explanation, and then IMMEDIATELY called Kinney and they issued my medication in 20 minutes! THANK YOU DANNY! My apologies for the blindside, but you handled it like a pro! ps. Congrats to all celebrating a Graduate this weekend!

I'm giving another zero review. Just got a message from well now billing to contact them…read more@billingwellnow.com to get this cleared up. Still no response. Please be Aware, that Well Now is acting under shady insurance practices. Billing people without sending claims to insurance companies. Having you sign , while under duress, without your knowledge, to consent to auto bill charges. When on numerous calls with my insurance company and a Well Now billing agent, was asked point blank "why" ?? they do not have an answer. They fumble with words, and shrug off responsibilities.

Stopped to get itch relief from a bad case of poison ivy. My doc was knowledgeable, friendly and…read moremost importantly prescribed two drugs which gave me relief!