We stopped in about a week or so ago to look at a vehicle…read more We were assigned a sales person. Although the assigned person was very pleasant they gave us totally incorrect information about the vehicle warranty and also regarding some of the vehicle features. We did not realize the info we received was bad until we did our own research when we arrived back home. Prior to discovering the bad info we actually put a large deposit on the vehicle. Upon discovering the bad info we were going to call off the purchase but decided to go back to the dealership a few days later to speak to a Sales Manager. We made contact with a Sales Manager by the name of Walter. In short, he was honorable and outstanding! He listened to our issues and corrected the wrong feature info we were given and, more importantly, he agreed to honor the vehicle warranty that the original sales person had told us - as incentive for us to purchase the vehicle. He also assigned us a new Sales Representative by the name of Kia Smith. Kia was absolutely SUPER fantastic! She went over every feature detail, answered all of our related questions, and actually sat in the vehicle with us to demonstrate the features. Walter's high degree of integrity and Kia's truly outgoing personality and depth of knowledge saved the vehicle sale for the dealership. These two individuals are an absolute credit to their employer and we would not hesitate to purchase another vehicle from them in the future. This was our second vehicle purchase from this dealership and there will be more (but hopefully not for a while :))

The worst experience I have ever had was at this dealership. Extremely unqualified racist,…read more "assistant manager" Named 'Wil' or 'will' who might actually be the toilet cleaner of the place, has no idea how an "assistant manager" should conduct himself and communicate with their customers. Instead of approaching people by introducing himself, he comes to you asking "what is your question" then goes to try and snatch papers from your hand when you try to communicate your frustration of an increased price that you never signed or agreed to. Every dealership I have visited will quote you one price with all fees and taxes included, this dealership does not. They will provide you with a quote without adding or mentioning taxes, and when you arrive they have this 80 year old 'tuff guy' who embarrasses himself trying to intimidate you. Keep an eye out for the clown with the colorful sneakers limping around.

I am going on my 3rd BMW lease from Keeler and I always leave with a great car and the best…read moreservice. I have to say BMW has never failed me . The whole staff @ Keeler BMW they are AMAZING!! Shout out to Dustin who is so helpful and so nice he is my new salesman . And shoutout to Ronnie who was promoted to a new position @ Keeler BMW and was my salesman for my last 2 BMW!!! The service department staff are efficient, take a lot of pride and care when they take your car in for a service, they record everything for you and send the video to you so you know what going on with your vechile . They send your vechile through the car wash for you and use those disposable interior matts when they get in so your Vechile does not get dirt in it. Any questions that you have when you send your car in for a service even if it's under a warranty will be answered. There is no lack in quality from the front of the house to the back end. Across the board it's 100% Now go get your BMW and have a fabulous summer ! And be safe!

All car dealers are crooks. Keeler is no different. Just bought a car from them today. During…read moreour negotiations they wanted me to pay about $100 more per month than their own website would tell you you should pay based on the amount down, length of lease, etc. They'll act like they're really taking a beating at $20 per month more per month than their own calculator says you should pay. They're that bad. But you do have to buy a car somewhere so just go in there knowing exactly how much you should pay. Look at their own calculator. Look at Lia and Mohawk Hondas website and know what they are offering. Keeler will tell you it's apples and oranges but just make sure you're comparing the same or similar msrp. Also ask Chat GPT. Tell them msrp, lease term, etc and they will tell you what's good. Be prepared. Tell Keeler you live closer to Lia anyway after they insult your intelligence repeatedly. Actually go to Lia or Rensselaer if they get too ridiculous. They'll get more reasonable. Also. Confirm with them - "the amount down includes the first month payment, right?" Otherwise they will agree to an amount down and then the finance person will tell you you need to make your first month payment and pay the agreed upon amount down when you come in to pick it up. Just be clear when negotiating that when you say amount down, you intend for first month to be included in that amount. They use all the tricks. Just be prepared. I can't stress enough- do your homework. Accept nothing less than the chat gpt excellent deal.

Had my truck in for a no-start issue. Mike Hunter was my service advisor. After a few days there…read morethey could not replicate the issue. Truck has since started fine. In the end they waived the diagnostic fee which was very fair.

They use hard sell tactics. I asked about a specific vehicle, they didn't have it in stock and…read moreinstead of saying so, they brought out a similar make and model without saying this isn't the vehicle you asked about. The sales rep disappeared for a weirdly prolinged amount of time, so I went to the bathroom as a test. Sure enough, he immediately reappeared while I was away to start a rapport with my wife who was not buying the vehicle. We get to the test drive, he still doesn't say this is a different vehicle. I had to specifically ask him and he tried to dodge the question. Afterwards I asked about finding the vehicle I wanted instead of the one I drove. They can source a couple options for me, but they couldn't tell me how much they cost without first knowing how much money I have. We said we'll consider our options and get back to him. The sales rep immediately runs to get his manager. The manager, who immediately tried his pitch to my wife ignoring me, is very concerned that there was a miscommunication, and I said if you can't tell le how much a car costs I can't agree to buy it, and for some reason the vehicle doesn't seem to have a price until after you know how much money I have. He said that's incorrect, they can absolutely look up the cost of the vehicle, but they just need to know whether or not I can afford it first. I already decided I'm not buying, but for the helluvit I told him what I can finance through USAA and how much money I can put down. Magically, the car cost only 1800 above my range, but only if I finance through Ford's bank, because they're giving me a $4K discount to finance through them. Is is 0% interest for all five years of the loan. Also, I can't see the terms of the loan in writing until it's time to sign the paperwork.

Worst experience of my car buying life. DO NOT RECOMMEND - Dishonest Dealership and Poor Service…read more I strongly advise staying away from this dealership. When I purchased my new car, they promised to pay off my lease in full. Later, they claimed that was never agreed upon and left me with a final bill on a car I no longer had. The extra charges were the direct result of how they handled my old vehicle -- not because of any delay on my part. Communication has been terrible. I called, emailed, and left messages for four months with no response. They still owe me $324 after failing to properly handle the payoff before selling my car. They also changed the terms after the deal was made, increasing my monthly payment by over $30/month. On top of that, my brand-new vehicle had broken safety sensors within the first two months, and they implied I caused the damage. It took weeks to repair, and the only loaner offered was a truck -- not ideal after switching from an electric vehicle. To top it off, the shade inside the car fell out shortly after purchase. This has been the worst customer service experience I've ever had with a dealership. They do not honor agreements, avoid accountability, and leave customers paying for their mistakes. I will never return here and strongly recommend that others avoid this location as well.

I didn't have a good sales experience with Steve R. and the sales manager they were very…read moreunprofessional with the handling my deal and that is why I have not been back there

I'm from MA and got a puncture in my new Lexus. The folks at New country couldn't have been nicer…read more They fixed everything and was on my way home within a few hours. Ray from service was excellent.

One Star because of dealership's poor customer service due to overbooking appointments…read more Four Stars for technicians and service advisors. I had a Monday, Jan. 6, 2025 appointment which was made five weeks prior and confirmed for routine maintenance (Warranty) on my 2021 Lexus RX 350. 9:30 am --Arrived on time and checked in for 20,000 mile checkup which was only tire rotation, battery check, and fluid check. Went to waiting room which I noticed was full to capacity. First clue as to what was to come. 10:30 am --Checked to see if work was completed. Told no. Returned to waiting room. Lucky to find a chair. 11:15 am -- Went to Service Manager (who was pleasant) to say I needed my car to get home to relieve caregiver. 11:25 am --My car was brought out. It had been vacuumed but not washed. I needed to leave. Paid my bill. Complained about amount of time for appt. In waiting room, I had heard from several that this happens often because of overbooking. It was a ridiculous amount of time for a routine appointment with little work to be done! If they asked/called, I would have rescheduled my appt. Problem is franchise/corporate greed which allows over scheduling. Profits come before customer satisfaction. As customary, I received an email customer satisfaction survey from franchise. I gave a detailed account of my bad experience. Shortly after, received another survey from corporate. I expressed my dissatisfaction again. It has been about a month, and I have not been contacted by New Country Lexus of Latham. This is unacceptable especially when the follow-up survey stated: "We want 100% customer satisfaction." I have not experienced these problems with the BMW dealership and the Accura dealership.

Goldstein Ram & Jeep have always gone above and beyond for our company. We have brought both our…read morepersonal as well as our fleet trucks to their service department. Spencer and Ashton are the best! They go above and beyond to make sure our concerns are taken care of and our trucks are running at 100%. We recently had an issue with a repair being covered under warranty on a fleet truck and Ashton went to bat for us to get it covered. A+ in our book!!

Just joining the masses here, in short…read more.. 2011 jeep wrangler - recall for air bag, DMV no pass new york safety inspection....DMV 10 times, dealership 1 appointment, Stalantis (air bags) good to go w/dealer, appoint confirmed, part in stock FF to 2 days before app, dealer no part after told all was ready and good to go, sorry! Wtf Back to DMV 6 more times, Stalantis once, and working on new approach I have been running automotive repair shops for 30 years and I'm a NY licensed automotive Inspector This dealership is real funny about shit, dont trust them at all! This is my experience with these guys, should have listened to reviews I guess!

Cadell went above and beyond in helping us purchase our vehicle. He was highly professional and…read morewith us every step of the way. If you need to buy anything Volkswagen, he's your man.

Purchased a used Passat a month ago…read more The Good: Got me the best financing I could find by a long shot. Matt the Salesperson was absolutely wonderful. The Bad: Sold me a car that was supposedly owned by an employee and taken good care of. I purchase the car only to find out that the touch screen is half dead. I cannot connect CarPlay, I cannot connect my phone via BlueTooth. I cannot change the sound settings other than the volume. Either the employee lied when he traded it in or the dealer lied when selling the car. Either way it is not a good look and either way I still don't have a working car. The part is supposedly on backorder but it has been more than a month with no contact from the service department. I have had to go through the salesperson to get any info

Great selection in Latham, NY with friendlg snd courteous salespeople. I had fun with the staff and…read morethe process of getting my new Acura RDX went smooth and hassle-free.

I came in to shop for a possible replacement for my Mazda. I was going to use that car + a deposit…read morethen finance the rest of the vehicle purchase. As I was test driving a car, they "appraised" my vehicle. I was told it was worth less than $3K and the ignition coils needed replacement. If they actually bothered to look underneath the engine cover, they would have noticed a brand new set of ignition coils atop the motor, installed no less than 2 weeks ago. Off on the wrong foot. Why would I bother to do business with a dealership that 1. Does not fully appraise the condition of my trade-in. 2. Provides me with false information that I can easily refute? Do better. I went home to take a shower to get the slime off me.

I had used Exit 5 previously with no error, until I needed my parking brake fixed. I took my…read morevehicle in for service and they told me it needed 4k in repairs, and that the warranty would cover 3k. Days after its in the shop, they call me and tell me THEY broke a bolt and that they cannot finish the work until I paid for the new part myself. They then OFFERED to put back in the BROKEN part if I did not want to pay for the new part that was "covered under warranty". Awful Customer Service, Corey the "Part Owner" shows no sympathy nor intellectual thinking. AWFUL business and a terrible way to retain customers.

Sold us a lemon. This car has been nothing but problems since day 1. Notice all the other…read morereviewers who left 1 star ... don't buy from here.