Horrible customer service, rude, should have never have call this place. Talked to William Mullen. If they treat potential customers like this, no need to give them money. read more

The spy pen bought from Audio Deterrents in March 2013 carries a lifetime warranty. After much use since buying it, within the past 3 weeks pushing the start button does not begin a recording. Reset did no good, batteries showed full charge. Today 2/22/16 I called the company and reached owner Bill Mullen. I explained the issue and his reply was I was not using the unit often enough and the charge was not holding..he spoke of hundreds of police depts. whose pens have been in use since 2009. When I asked him what his definition of frequent use was, he replied" this conversation has gone too long ( about 90 seconds). you can buy a new pen at 25% off ...I told him I believe button mechanical failure was the cause as the unit recorded 3 weeks ago but the button now does nothing. His reply" the batteries are internal, are not holding a charge and I am leaving this call"..he then hung up...Pen cost $ 159...Mr. Mullen was curt, condescending and rude..I have never dealt with a person in customer relations as rude as Mullen in my 67 years. Conclusion--company won't honor warranty on dubious grounds/ owner unprofessional and rude/ my advice to anyone considering a purchase from his company, buy elsewhere. I've reviewed numerous businesses on other sites and this is the only negative one..and it is a strong negative. read more

I would NOT buy from this company, and all I can do is spread the word about my experience. There are so many complaints! Despite that, I decided to give them a chance by sending an e-mail inquiry to test the waters. The e-mail conversation convinced me that this company is NOT worthy of my business. This business will continue losing sales at an exponential rate unless they rid themselves of that abusive manner towards their customers. I am SO glad I did my research and did NOT buy from this company. I copied the e-mails below. I only asked about how the camera is powered because I planned to buy FOUR of them to be able to record all around my car. Keep in mind that I NEVER mentioned the number of cameras I was interested in because I ONLY asked about power and stated my basic needs. I was polite with my initial inquiry and with my response to HIS confusing response. His rude responses were totally unprovoked. This experience is so weird! Oh well. He lost a very good sale. There is too much competition out there, and I will take my business elsewhere. Consumers: despite the rebuttals from this business, you must do your research, and the complaints ARE valid. The rebuttals actually serve to prove the points of the pissed consumers. It's funny and frustrating at the same time. I can't believe the company actually posted this "mommy's boy" rebuttal! You can find it here at Ripoff Report: http://www.ripoffreport.com/r/wwwsecuritysystemscom/internet/securitysystemscom-Bill-Mullen-securitysystemscom-WATCH-OUT-Shady-products-hidden-re-501871#comment_11 --------------------------- MY 1ST E-MAIL: "I like your product from what I can see on your website. I am looking for a video surveillance system for my car that would capture incidents and/or vandalism when I am away from my car. Yours looks like it is only powered when the car is running and would not work if the car is off and parked. Am I wrong? Thanks" THEIR RESPONSE (and that person did not even sign a name): "there would need to be a camera mounted on a bldg, tree or in a window facing the automobile." MY RESPONSE: "My question was about the power, so I don't understand your response. How is your camera powered when the car is parked?" THEIR RESPONSE: "I answered this..... our camera will not do this... it records the ROAD... it is road recording camera... it will not record to the left, right.... behind.... only has power when your car is ON...." ATTENTION Bill Mullen, SecuritySystems.com, AlarmSystem.com, Audio Deterrent Systems...You need to reach your customer by clarifying what you understand and what your customer's needs are to avoid any embarrassing responses, and you can sell your product. If the customer's needs do not match the product they are asking for, you can redirect them to something that is closer to meeting their needs. Even if you do not have a current product that meets the customer's needs, you could potentially maintain positive contact in case a future product comes out that can help your customer. EVERY inquiry represents possible future sales, and a derogatory response will severely damage your reputation (or validate the negative one you already have). I really hope you are listening to your lost customers and learning from your mistakes. Here is an example of what a proper response looks like and how you could have won a good sale: "Thank you for your e-mail. The camera is only powered when the car is running. If you want to power the camera and record while the car is parked, you will need to find another power source. I understand you would like to record all around your car, and I would be happy to work with you since you would need multiple cameras to accomplish this or I can help you find another product that better suits your needs. Respectfully,...." read more

Thumbed through a very busy web page. Finally emailed support asking for a buy me link. Received childish, unprofessional, uneducated replies from Bill, their rep. Bill stated I was a a**hole and that he didn't need nor want my business. ( full emails upon request). That he's dealt with a**holes like me all his life, etc. Bill stated that they've sold 115,000 since 2002 and other people found a way to buy. My simple request was there's got to be a faster way to buy it. Site is ridiculously riddled with reviews as the "feature" instead of just buying the product. Bill repeatedly used name calling and ended his emails with "go pound sand". BBB of Boston reports they have received numerous complaints about them. I told Bill customer reviews make a company better or can ruin them. Apparently Bill feels that his business can pick and choose who shops there. It needs to be known Bill is aggressive, immature and sounds extremely uneducated in his emails. If a company treats a customer this way BEFORE buying the product, it makes you wonder how effortless that warranty is for service AFTER they have your money. read more