Does what is says on the box. I constantly achieve the maximum speed that my line is able to reach, even during peak times. There is also a consistent business presence on forums such a whirlpool where they actually listen to feedback and make improvements to the service and plans constantly. I'm always telling family and friends about Aussie Broadband. The customer service is second to none as the help desk techs are all based in Australia and are all very knowledgeable. I hope these guys stay Independant, they can only do that with more support from customers. Get behind them! read more

I was very happy until today, internet went down last night and the issue can't be looked at until 5 days from now, very disappointing! I can understand it's Christmas time but they won't even offer a 4G dongle so at least we have some sort of internet connection! I was so happy with their service when I started a year and a bit ago and even have another internet connection and referred my friends to them and two have signed up with them. As far as I am concerned they will lose two connections from me and I will never refer anyone to them ever again. read more

I did a lot of research on the NBN service I was going to choose. I had heard from a lot of people in my building that they were getting terrible. I did some research and found Aussie Broadband and their no over subscription guarantee. I liked the no contract, the price and service bundle was reasonable in comparison to their competitors and they had glowing customer references all over the internet. I signed up and within a day I was receiving welcome communications. Their comms are fantastic. I knew exactly what was going on, when I would receive services etc at every step of the process. They hit every timeline they stated (no "we will do it this day" and getting it the next weekend, they did everything when they said they would. In my apartment building I think I have the fastest internet speeds compared to people using other providers. I get the speed that I am paying for, unlike other service providers where you are probably getting 10-20% of the speed you are paying for. Aussie Broadband are awesome, 5 thumbs up! read more

I'm really impressed, not only with the speed of the service provided but also with the excellent customer service I have experienced. I would highly recommend Aussie broadband to anyone looking for a great quality NBN service. Great to be able to support a truly local business as well. read more

Astonishingly good service. Both the quality of the connection itself and the customer service. Honestly, I can't think of any other utility company with such top notch customer support. A huge relief after years of suffering with Big Telco. read more

Horrible customer service, poor internal processes. Consultants contradict themselves and their colleagues or simply lie. More interested in winning a conversation than providing a meaningful resolution. Cocky, defensive and rude with no follow through on promises. If you're looking for weak excuses and attitude give Aussie a call. read more

I have been with Aussie Broadband for 2 months staged transfer as our area become NBN enabled. Got their pre configured modem my home phone number transferred over without any issues and was able to have my same phone number. I have no hesitation to recommend this service provider to anybody in need of a aussie based reliable internet service provider. Call centre is local happy to pay that little extra to provide for that support. No more waiting a long time for support they are very helpful and willing to assist with any NBN related issues. read more

Aussie Broadband really are good. Their over-the-phone technical support is just superb, and they were both patient and highly knowledgeable in resolving (as it turns out) a Telstra-supplied modem issue. We especially like the fact that they manage their capacity well - and therefore preserve the speeds of their existing customers - by not offering unlimited plans and not oversubscribing to max capacity. read more

All the pros of the two posts below. The only reason why it's 4 stars and not 5 stars is that my internet (NBN FTTN in Noosa Heads) has from time to time dropped out and I've had no way of looking into how or when it will be back up. For example, on Monday 16 October 2017 it unexpectedly dropped out at 6:45pm (Noosa time), and was out for at least an hour and I had to reset my router for it to reconnect, whereas my parents with Telstra didn't lose internet and they're only around the corner. Another night a few weeks ago it went out and was out for at least 4 hours (couldn't keep track of how long in total because I went to bed though it was back on in the morning). Ideally the internet should not drop out at all, but this is the real world so it will happen. However, there needs to be something on their website telling me why my internet has gone out in my location, and when they expect to be back on. If such a page does exists, it's either too hard to find or doesn't update with that information. Does ABB even have the capability to track this? I hope this review is read by ABB and they can do something to address my only issue! read more