When a loved one passes, making arrangements can be the most stressful part. Many people don't even know what questions to ask. My mother's wishes were to be cremated. The services Austin Cremations provide are above and beyond what is offered at the low-dollar establishments. Their services included transporting my mother from the funeral home to their facility, helping order the death certificates, getting the doctor's signatures, notifying social security and they perform single person cremations. From the time I called, and through the entire process, Mitzi was very professional, kind and sensitive. I would highly recommend Austin Cremations to anyone in need. They are very organized, efficient and compassionate. read more

I would not recommend at all. my experience was both traumatic, disappointing and appalling. My Mom passed away 4/21/2017. Weed Corley and Fish picked her up and I was given contact info for Ingur at Austin Cremations. 1. 4/22/17-Ingur made initial call. said she would send some docs to my email. I opened email which did not seem mobile compatible, and the docs were exhaustive and confusing with no direction from AC on what to sign etc. I replied that I would prefer to come in and do Business in person. AC sent an appt time and the address to the location. 2.4/24/17- The location is just a small office in an industrial park. It does not appear that the office is staffed daily. But probably just for when people prefer to come in person. I was met in the office by Mitzi who seemed to be annoyed that I brought my 1 yr old son. Unfortunately I have no family in town and my mom used to watch my son full time, so with her sudden passing I was left with no option but to bring him in. I apologized for having to bring him, but set him up with some toys and a blanket to play on. Mitzi said she was just recovering from "something" and would not prefer to touch the child or otherwise she would have offered to help with him, so she said but somehow I doubt that. She was very cold, indifferent to the whole thing it felt like. If it was a hospital I would have said she had a very cold bedside manner. I was crying because I never thought at 32 I would be making arrangements for my mother. During paperwork, my son had a dirty diaper and needed to be changed. I asked if I could change him in the restroom and she hesitated for an awkwardly long time and looked put out by my question. I said " oh don't worry about it I will just change him right here" I pulled out my diaper pad, changed him right there on the office floor and then walked to their VERY nice restroom to throw it away and wash my hands. I finished paperwork and I left shortly after that. 3.4/28/17 she had emailed a document to me but I didn't know if I was supposed to sign or if my step dad was supposed to sign so I reached out and called twice and sent a text to get further clarification. She finally called back on May 1st and said she had phone trouble. In this day and age. Phone trouble with your personal cell phone that you use constantly for business purposes to be out of service for that many days, seems implausible. 3 days with no service? I highly doubt that. 4. 5/1/2017 When I finally got a call back she was very rude to me. Her exact words were "so you haven't signed that paper? Well I can't get any of THIS started until I get that doc back!" I explained that this was my first death and after life planning to deal with so I needed her patience and guidance to help we thru it. I sent back the doc. I also asked where my mother's rings were going to be so I could pick them up, hospice couldn't get them off her hand when she passed due to swelling. Mitzi said she didn't have any rings. I asked her to please make the call to the downtown facility and double check. She called me back shortly and said my mother was not wearing any rings. She knew that for sure. Etc. etc. so we began to panic as it didn't cross our minds at the time that we would need to worry about where the rings would go after she was taken. 5.5/15/2017- after multiple calls from me, my step dad, and my uncle over the last two weeks my uncle was able to make contact at 10am. We needed to pick up death certificates for a legal issue. I was not contacted by AC until 1pm that same day that the DC's were ready and needed to be picked up today before 3 pm. Really I have been trying to contact for two weeks and you give me a two hour window to come by and pick them up? So thankfully I was able to make arrangements and come pick up the DC's as I was told. NO ONE PREPARED ME for the fact that my mother's ashes were there/ready AND THE RINGS WERE THERE! The rings that I thought were lost forever! The rings MITZI ASSURED ME were not there or in their possession and that my mother wasn't wearing ANY jewelry. I was overcome by emotion at the sight of the black box and the rings. I had to call in for the rest of the day at work because I was too emotional. OVERALL my experience was AWFUL. They seemed unorganized, unconcerned and unresponsive. I guess I should add I mostly dealt with MITZI but the idea of her as a Funeral director haunts me. -4/12/2018. I wrote this last year and saved in my drafts for nearly a year. But with the anniversary of my mom's passing coming near, the nightmare they caused became fresh again and I am posting this now in efforts to maybe save someone else some heartache and grief. read more

At our first meeting,the "salesman" was very sympathetic and understanding.He made all arrangements and we bought an urn and three pieces of cremation jewelry.The gentleman also told us that if we bring my fathers DD214 (from the military) that he would get my Mom a US Flag. That night we went on the internet and found the urn and the jewelry for a FRACTION of his cost (oh,and he told us that there was no mark-up on the products). The next morning,I called and cancelled the order for the urn and the jewelry.He then showed his True colors! A couple of days later,I called to let him know that we had found my father's DD214.He told me that he didn't have any flags and that I should go to the Post Office and they HAD to give me one!?! Two weeks later and now I have to WAIT until he can FIT me into his schedule to pick up the Death Certificates!!!!! Bottom Line: If you need cremation service's,they do offer a fair price,just DO NOT buy ANYTHING from these truly heartless people......go online and find beautiful Urns and Jewelry at FAIR prices!!!! I am giving an honest experience here...more than a little coincidental that all the 5 star ratings showed up on the same date 3-20-11.....proceed with caution!!! read more

My father passed away and though we were skeptical about not using a funeral home . We called Mitzi and she was so knowledgeable and professional that we decided to use them. They came to our house to get Dad and we made all the arrangements over the phone and everyone was so kind. Dads urn is beautiful and was very reasonably priced. Mitzi even met with me to bring me Dads remains. I would recommend them to anyone. They made a very hard time of our lives a little easier. Thank You, Austin Cremations read more

This is the first time I have ever reviewed a company, but the ladies at Austin Cremations were such a huge help I wanted to help others in my situation. I had read the previous reviews and understand the ownership changed last year. The directors we worked with were patient, knowledgeable and extremely comforting. The gave me an incredible amount of useful information. We prepaid with them and since they own the crematory, the cremation and death certificates were back much quicker than other services we researched. We met in their offices in Round Rock and the lady took time to explain the entire process and even helped us avoid some of the pitfalls we hadn't thought of. They definitely made a difficult time much easier. read more