Only good if your have amazing dental insurance. LOVE Dr. DeCoursey and his team, I used them when he had his own clinic. He was great with my dental anxiety and for almost 2 years I was not afraid of the dentist. But I won't be back as much as it pains me. The last time I was in it was rushed and I had an anxiety attack in the chair while the DAs chatted over me, also took almost a month to get over the pain from the shots the DA gave me- I don't do shots and again she was rushing and kinda rude it also didn't even numb the right spot so the actual dentist had to do it again when he came in. They scheduled me for 2 teeth to be done on a short day- did not tell me it was a short day. Thus, everyone was rushing. Then the DAs continued to make passive aggressive comments about my teeth which I always tell them up front they are all bad Dr. DeCoursey knows this I've literally spent so much money over the years for him to fix them. So the commentary needs to stop especially when the person already knows and is self conscious about it. Then ignored that I was even a person but more of an experiment. I paid a huge lump upfront. Then a bill for almost $900 more. They scheduled me for a cleaning and almost 3 hours before that appointment they called to let me know my insurance ran out and it would all be out of pocket so if I was seen that day it would be crazy expensive for a CLEANING and would need to come up with the money in 3 hours. The good thing is they will let you make payments on high bills for work already done as long as you make regular payments. They do not tell you they charge a "finance charge" every month you don't pay it in full. So basically interest. I was making regular payments, but noticed when I would get the bill in the mail it wouldn't go down much. I finally just paid it all off today. But this is a total mess, and communication with patients needs to be better. Also, it would just be better to call your insurance before hand and ask how much they cover and what they cover so you don't get mixed up like this. Again, this is nothing about Dr. DeCoursey or his original team. They were and always have been AMAZING. I hope they continue to do well, but I won't be back. I will not recommend this place, and will look for a new office soon. read more

Scheduled my family for a routine visit, provided insurance information and was told services were covered. Again basic routine services. Later I received a large bill and was notified after services that my sons coverage only was not active. Had I been provided honest information prior to services i could have contacted the insurance and resolved the issue or considered other options, there was no emergency. They did not take any responsibility for their mis informing. Instead they made false accusations to try and cover their error. Lack of integrity and doing the right thing to resolve this large bill. Instead they sent it to collections. Integrity goes further than money! Choose a dental family that is honest up front and seeks resolution rather than a way to get money and doesn't care about losing patients. Speaks volumes! read more

I came to get a tooth extracted and Dr Simona Ivan was very disrespectful and rude. She botched the operation and caused nerve pain and swelling. When I went back to see her for a follow up she blamed me for the problems, because obviously she is not fit to be performing oral surgeries. I encourage everyone who encounters Dr Ivan in this matter should contact the better business bureau and file a complaint on her and the clinic. These situations should never go unpunished. read more

I have used AFD for years off and on. This past visit I was referred to Dr Simona Ivan. At first she was empathetic, kind and then we discussed options and she wasn't helpful in narrowing down my decision making. I decide to get the tooth extracted and we go through the procedure. Afterwards I asked about pain medicine and was scolded like a child. "You can take ibuprofen and Tylenol". "You don't know what you take for pain ?" I told her that I don't have surgeries so no I don't know. She made a rude gesture and left. I proceeded to hurt astoundingly bad over the next week. I missed some work days during this recovery process. I called back on a Friday and begged for antibiotics because my site was swollen, bleeding, and very painful. Once again no offer for anything for pain. After four days of antibiotics, I returned and she indeed said I was swelling and infected. She gives me a paste to help heal the site. I asked why I didn't get that after the surgery and she said "well not everyone needs it". Then told me that I must have hepatitis or liver damage because I should be healed up. I asked her what I should do about a work note "I don't give notes for work, except on the day of the operation. Then stormed out. I am still experiencing pain, and swelling and I intend to get a second opinion later this week. I do not recommend Dr Simona Ivan, unless you like to suffer and be yelled at. read more

Best Dental Experience I have EVER had!! Great Business and Bedside manner balance! I LOATHE going to the dentist BUT if I need anything regarding Dentistry, Austin Family Dentistry is where I am going! read more

I went twice to Dr. Gildon, once for a check-up and a second time to get a couple fillings. I enjoyed my visit, the building is very nice and clean and the staff and Dr. Gildon were very nice. The problem I encountered came when the lady at the front desk "checked my insurance" and quoted that my cost for fillings would be $180. I paid that then and about a month later got a bill for over $400 from Austin Dentistry. (almost $700 for a couple fillings...with insurance!) I contacted my insurance, found out they never called or checked anything specifically for my insurance, so that "estimate" was not a true estimate for me. To discuss this issue, I called and talked to a few ladies in the office, and they explained their general estimate policy (I work at a doctor's clinic myself, in the insurance department, and my clinic works hard to get individual estimates for individual patients.) The ladies I talked to said the office mananger, Debbie, was the person who could fix this issue, since quoting me such a low estimate was not right on their part. For two months, I contacted and left messages for Debbie, and I never received a call back. I finally got in touch with her today (she was actually in the office and took my call!). She let me know there was nothing she was going to do, she was "sorry" and that was that. I told her I would not be returning to this clinic due to the way they treat their patients (never call them back) and have no accountability for the "estimates" they give. (In the clinic I work at, our office manager refunds money or writes-off charges if estimates are off too much, because it is the right thing to do.) She simply said, "I'm marking that in your file" and hung up. I know from experience that a bad office manager and/or staff can ruin a clinic. No matter how wonderful the dentists and dental assistants are, if they allow their manager to treat people like this, their success will be short-lived. read more

This is the best dentist I've ever been to. Dr. Austin is very kind and genuine. He is also fast and efficient. I am in the process of having my teeth straightened via Invisalign. His staff is friendly and always makes me feel welcomed. The office is clean and warm feeling. I love going. read more

Every experience I've had with this clinic has been wonderful. I've had two crowns done there and each fit like they were supposed to be in my mouth in the first place. Other places have done crowns and messed up my bite. The dentist was very patient with me. Dental hygienist is very pleasant and does a very good job. This is the best dentist I've been to. I recommend them 100% read more

Kim was my hygienist this morning, and she was incredibly thorough with me! I couldn't be more pleased!! I didn't have any cavities or need any work done, but she still took the time to talk me through everything she was seeing on the X-rays. They even did a full scan of my head and I got to see my skull, sinuses, and jawbones. It was really neat! I would definitely recommend Austin Family Dentistry! read more

Will never go here again. The female dentist was highly rude when I learned I needed a tooth pulled and sneered, "Don't tell me you didn't see this coming.", then was very annoyed that I didn't know the difference between a bridge and implants. It was my 2nd time ever at a dentist. I ended up having a full blown panic attack and both hands clenched up painfully in the chair and I was unable to move them for a very long time. I left feeling upset and degraded. read more

My mother lives in a memory care unit in Maumelle. So when she had a tooth break off, I called Austin Family Dentistry to see if they treated patients with dementia. They took her in for a consultation, and then set her up an appointment to remove the tooth. We weren't sure how mom woukd respond to having a tooth pulled, so we were very apprehensive. The staff was wonderful. They treated her with kids gloves and were so kind and gentle with her! She was cold in the waiting room (she is always cold), so they brought her a blanket. Her body shook the whole time and they talked to her and calmed her down. Dr. Ivan let her know everything they were doing. Overall, it was a good experience. Mother did great! I would highly recommended them! read more

I have visited this office on several occasions and experienced the worst cleaning I have ever had. After about two weeks, I noticed plaque build up on my bottom teeth. This has never happened. I wil l say though, the hygienist was very nice, informative, and caring, unfortunately, she didn't do a good job at cleaning. Normally, a dentist will come in after the cleaning, but I was told they were busy with a surgery. I am pretty sure I will not return to this office. read more

Will not go back to this denistry because they are very up sale. When I didn't want to do what they suggested because I didn't have the money, the lady who talked to me gave me dark face immediately. read more

Was good till the insurance was exhausted - now not so good - rip off! I have been using Austin Family Dentistry for 6 months. Unfortunately, this last visit was horrible. We were given a price of about $4700 for the work. We applied for Care Credit &'received $5000 which should be good. Once we went to the appointment, we were given a different price of $5816. We were upset but paid the difference. Once the initial work was done, the same afternoon we were told again they made a mistake and the new price is $6700. We were upset this time since the procedure was already done but have not received the permanent bridge yet. The doctors said sorry, mistakes happen. Well, 1 mistake is one thing, but 2 on the same procedure in less than 24 hours is resiculas. Doctor Austin didn't like me complaining about their price changes so he said they wouldn't be our dentist after the bridge is installed but we still owe more money before we get the bridge. Very upset with this office and afraid of the future work they will do on completing the work we already paid for. read more

Had to get a root canal and Dr. Austin did the entire thing in one visit! I had the option of gas to ease my worries and the whole thing went smoothly and as good as a root canal can ever go. I'm so pleased to find such an excellent dentist. read more

I have been very pleased with all aspects of dental work I've had done by Dr. Austin and his caring staff. I've had everything from general cleanings to a crown, and now I'm doing Invisalign to straighten my teeth without regular braces! read more