We absolutely love our purchase! Zachary was so nice and helpful and made everything super easy, we…read morewill be recommending him and this dealership in the future update! When i went back in for service JUAN SALGADO took time out of his day to help me out! I definitely recommend santa ana CMD for your purchase!

Update 05/28/2026:…read more Four months after I posted this review, the dealership finally responded with what appears to be a generic, stock customer-service reply -- likely written by AI or copied from a template simply because businesses are now taught to respond to every review for reputation-management/SEO purposes. The response did not address any of the actual issues I raised: * allowing a buyer to spend money on a PPI, insurance, and airfare while another sale was already in motion, * failing to disclose that reality, * poor internal communication, * or the fact that I discovered the car was gone only because the listing disappeared online. So no, I don't buy the performative "we value transparency and professionalism" language after the fact. I stand completely by my original account of the experience, and honestly, this delayed canned response lowered my opinion of the dealership even further.

Came to surprise my mom with a new Camry with my husband today. Everything went smoothly and now we…read morehave a one happy mom. Thank you Mo and the team for an excellent service! Added perk: free Subway sandwiches on site while you wait. Was pleasantly surprised to see a Subway right inside the dealership.

My first time here ever (after going to about 5 other dealerships in OC) having been driving my 4th…read moreMazda (which turned out to be a lemon). Went to the front desk, asked for someone seasoned (who knows their car models). I got Ray Hachem who has over 10 yrs experience. The sales process was extremely smooth, he is relationship driven (never pushy). He is very kind and the consummate professional. He took care of all my needs. His follow up and keeping his word is exceptional! He is very trustworthy! I recommend him to everyone looking for an exceptional sales experience buying or leasing a Toyota. Ray seriously goes above and beyond to help and make life easier for you!!! I got introduced to his sale manager Mario! You will feel like you are sitting with the Godfather! He is seriously kind and professional. It was fun connecting with Mario. He is so great! Wonderful human being! Then I worked with finance manager Vincent Fung. It was really important to me to get maxium warranty, maintenance and coverage for my windshield and tires. He found creative ways to help me get max coverage for greatest peace of mind with my purchase. The systems are automated and moved really quick. This place has a spirit of excellence. It is one of the largest Toyota dealerships in the country. It is huge, multilevels. There is even a Subway inside the dealership (with the softest white bread and best sandwich artists). - Today is day 2, and I went to my vehicle expecting to have to unbox my floor mats, low and behold they did that all for me at the dealership - The car came with a FULL tank of gas (thank you for the thoughfulness) - I had driven to the dealership in my current vehicle, I was wondering how to get the NEW car back to my home, Ray offered to drive one of my cars back home with me, if I would give him a ride back (this probably saved me 2+ hours, trying to coordinate with friends to help me to relocate the car to its new home. SUPERB SUGGESTION, first time I ever got such an offer. Just like that, I am now a new Toyota owner!!! Super happy and highly recommend.

I had an amazing experience working with Jan . He helped me get an incredible deal on my new Honda…read morePrologue, and the whole process was honestly one of the easiest car buying experiences I've had. Jan handled everything from negotiating to delivery, and he managed to get me $18,000 off sticker and even below invoice, which is something I definitely couldn't have done on my own. He was transparent, responsive, and really fought to make sure I got the best possible price. What I appreciated most was how smooth and stress free everything was. No dealership games, no pressure, just straight up helping me get the best deal. If you're looking for a new car and want someone who actually knows how to negotiate and save you money, I highly recommend reaching out to Jan. I'll definitely be sending friends and family his way. Thanks again for the amazing deal!

Had a great experience buying my Lexus with Jan! I've dreaded buying cars in the past because of so…read moremany negative experiences. But Jan truly made the whole process super easy and stress free, and got me an unbelievable price on the car. Very professional, straightforward, and easy to work with. Highly recommend working with an auto broker!

Buying our new 2026 Toyota RAV4 Woodland was truly an excellent experience from beginning to end…read more Since this vehicle had to be shipped from the factory we expected the experience to be stressful, long, and uncertain, but Robert made everything incredibly smooth and easy for us. He gave us updates a few times a week which made the wait much easier and showed how attentive and organized the team was. He was on top of every detail from start to finish. We were informed and taken care of throughout the process. Christian, the finance rep was also extremely professional, efficient, and respectful of our time. Everything was explained clearly and patiently, which I especially appreciated We received outstanding customer service and highly recommend Toyota of Orange. The car is amazing!

Going into the process of buying a 2026 RAV4 Woodland PHEV, I was honestly skeptical that any…read moredealership in 2026 would give a straightforward deal on such a high-demand and recently-released vehicle. Between markups, forced dealer accessories, and waitlists, I expected the process to be frustrating. Instead, David Blumenthal completely changed my perception. I had been speaking with David since November 2025, and throughout the entire process David was transparent, responsive, and incredibly helpful. Most importantly, David committed to getting me the vehicle at true MSRP with no markup and no forced dealer-added accessories - and he actually honored it! All just to get me back from a decade-long affair away from Toyota due to previous negative dealership sales tactics. David even arranged a dealership-swap so I could get the exact color and port-installed options I wanted, which honestly made the car feel custom ordered despite Toyota's allocation system. When the vehicle was finally on the way from port to the dealership, David handed me off to Luis Solares, and I was genuinely impressed by how smooth the transition was. Luis was friendly, responsive, low-pressure, and extremely accommodating throughout the final steps of the process. Luis protected the vehicle so I could be the first person to drive it after returning from a family trip, kept me updated constantly through text/email, and made the final sales experience feel personal instead of transactional. Honestly, I did not expect the whole process up until this point to be as smooth as it was. No tricks! Even during the overly-long finance-manager wait and endless document process, Luis was outside making sure the vehicle was cleaned, charged, fueled, and ready to go. The next day, Luis even coordinated getting my charging cable back to me after I accidentally left it behind. At the end of the day, I got one of the first Woodland PHEVs in the area at EXACTLY MSRP (plus normal taxes and fees, duh!) - no games, no pressure, and no surprises. If you know anything about the RAV4 market over the past several years, you know how rare that is. David Blumenthal and Luis Solares both made a lasting impression on me, and I genuinely appreciate how honest and straightforward they were throughout the process!

My 2006 Honda Accord was serviced at Freeway Honda on 1/14/26. It needed a battery, an alternator,…read moreand front and rear head gaskets. As I've had this car for over 20 years (334,500 miles), making the decision to have the service completed, due to the car's durability, reliability, and comfort driving around town and the annual cross-country trips too was an easy decision. I'd like to publicly acknowledge Mathew Waddington, service writer, for his professionalism and attention to my car. He was able to work with my budget. Thank you, Mathew!

I brought my vehicle in for a mandatory safety recall and a system diagnostic, which I was quoted…read moreat $185. While the paperwork indicated that the service could take until the end of the day, I was verbally informed by the associate that it would take approximately 3-4 hours. This inconsistency in communication created unclear expectations and caused inconvenience when the service ultimately took 8 hours to complete. Upon checkout, I was presented with a bill totaling $281. This included $195 for the diagnostic and additional charges for an A/C (Freon) service. I was neither informed of nor did I authorize any work on my A/C system. When I raised this concern, I was told that because I did not respond to a text message, they proceeded with the service without my explicit consent. Only after I questioned the charge was it removed, and I was told I had received the Freon "for free." Unfortunately, this was communicated in a condescending manner, which made the interaction uncomfortable and unprofessional. Unauthorized services, unexpected charges, inconsistent communication, extended service times, and dismissive customer interactions are unacceptable. I expect transparency, explicit consent before any additional work is performed, and respectful treatment as a customer. Last time I'm coming here. I'll drive farther for better service.

Outstanding Experience at Tustin Mazda!…read more We purchased our Mazda CX-50 Hybrid Premium Plus in Machine Gray with the Red Interior on Memorial Day, and we absolutely love this vehicle. After months of research and comparing several options, we couldn't be happier with our decision. The real stars of this experience were Jimmy and Josh. This dynamic duo made what can sometimes be a stressful car-buying process feel effortless, enjoyable, and exciting. Their professionalism, attention to detail, transparency, and genuine care for their customers truly set them apart. They went above and beyond to secure the exact vehicle we wanted and treated us like family from start to finish. A huge thank you as well to Lori in Finance for making the financing process smooth, efficient, and stress-free while helping us secure the excellent 1.9% financing promotion. Everything was explained clearly, and we never felt pressured. I'd also like to recognize Jordy in Service for giving us such a warm welcome to the Mazda family. It's reassuring to know we'll be working with a team that values customer service long after the sale is complete. From sales to finance to service, the entire team at Tustin Mazda delivered an exceptional experience. If you're looking for a dealership that treats people with respect, professionalism, and honesty, I highly recommend Tustin Mazda. I'll be recommending Jimmy, Josh, and the entire team to all of my friends and family who are looking for a reliable, stylish, and enjoyable vehicle-buying experience. Thank you, Tustin Mazda, for helping us find a vehicle we plan to enjoy for many years to come!

I have to give a huge shoutout to Charles at Tustin Mazda. He is hands down the best salesperson…read morethere. From the very beginning, he was knowledgeable, outgoing, patient and kind (Also very funny guy !!) He gave honest feedback, solid recommendations, and made my first big girl purchase feel smooth and stress free. Buying a car can feel overwhelming, but Charles made the entire process feel easy. What really stands out is that he didn't disappear after the sale. We've stayed in touch, and anytime I start thinking about an upgrade, I always ask for Charles. That alone says everything. The service team is also amazing. Josh is fantastic whenever I come in for maintenance. He's communicative, professional, and always keeps me informed. And there's an older gentleman who greets customers in the service drive who is always smiling, energetic, and so welcoming. The customer service at this dealership is consistently great. I genuinely love Tustin Mazda and their team. I would absolutely recommend Charles to friends and family, and I will continue coming back.

Alex Gomez was amazing giving us a stress free experience. His knowledge in BMW's was awesome. Gave…read moreus the best deal, we couldn't be happier! Plus he came in on his day off just to help me!

Our recent purchase of a new X2 from Crevier BMW could not have gone better. Our Client Advisor,…read moreKenneth Wang, was perfect in every way. Our plan was to purchase the car on line and through email only. We did not want to go into any dealership and we had other provisions, such as no trade in, applying to the deal. So, we emailed all of our conditions to several local dealerships before we started shopping for the specific car. Once we selected the dealers we would work with, we sent out the specifics of the car we wanted to buy. Right away, Kenny got back to us and indicated they had no problem meeting our conditions, and not only that, but they had the exact car we wanted sitting, ready to go, right there on their lot. In no time at all, Kenny and Crevier came back with an excellent discount offer on the exact car we wanted and we emailed Kenny the deal was his. One of the reason this all went so smoothly was that Crevier had the car we wanted in stock. This certainly was not the case with many other local dealers. In order to get the best deal and the exact car you are looking for, our experience suggests the importance of working with a dealership carrying a large inventory. We handled all the paperwork and financials remotely in only 2 days and Kenny delivered our shiny new BMW to our home the very next day. Other than an undercover visit to check out the color, we did not go into the dealership. When he pulled up at our home, we were thrilled. When we first started emailing Kenny, he did not come back with any dealer-speak nonsense, responded to our specifics, and was very timely in his response. We could not say that about every other dealership. One local dealership actually responded by indicating they had one X2 in stock and if we liked it, they would work out everything else. That was not exactly the detailed kind of response we were looking for. When Kenny arrived with the car, he was very patient and understanding as he walked us through the features of the new BMW. He did all the set up to connect the phone to the car, helped us with downloading the BMW app, and explained the controls. He clearly knew his way around the car and knew what he was doing. This is our first BMW and the first time working with Kenny and Crevier. I doubt it will be our last. DB

The best experience I've ever had trying to buy a car…read more EDUARDO (best employee of the month for sure!!!) was incredibly honest and helpful. I purchased a used EV truck and answered every question I had about history and repairs fast and with no hesitations. He even took a video of the car for me to show me the interiors and the outside after my first call to check availability. At the dealership, they made me and my girlfriend feel helped and not hunted like in some other dealerships we went.. Process was great: no hidden fees or bull**t Straight forward and friendly. Shout out to Erick for the insurance and DMV help. This experience was so good I'm definitely coming back if our family expands and we're going to need a second car.

Had to take the time to review because I wanted to purchase a 50k used truck from this dealership…read morebut there website is so awful and spammy that it is not even functional! I tried to show the truck to my wife because it's under our budget and everything we need and we both got so frustrated she said "we will never buy anything from this dealership no matter how perfect the vehicle is". Do better guys, your we design team is losing money for your sales floor which is not acceptable

I brought in my 2023 Palisade and upgraded to the brand new 2026 Palisade Calligraphy hybrid, and I…read morecouldn't be happier with my experience at Tustin Hyundai! From the very beginning, Ivan was incredibly helpful. He answered all of my questions via text, which made everything so easy and convenient -- especially since I'm juggling life with three kids. His responsiveness and knowledge truly made the process stress-free. When I went in for maintenance, Ivan wasn't in yet, but I was connected with Terry, who was absolutely fantastic. He took the time to let me test drive a 2026, and once I knew the hybrid was the car for me, he went above and beyond to track down the exact model I wanted, including my very specific trim and interior color requests. His attention to detail, patience, and dedication made the entire experience seamless and enjoyable. While I was there, I also had the pleasure of reconnecting with Rick Majors, who helped me purchase my very first Palisade. It was so nice seeing a familiar and friendly face! Rick was able to offer me a return customer discount, which truly sealed the deal and made me feel valued and appreciated. Honestly, everyone at this dealership is incredible -- professional, kind, knowledgeable, and genuinely invested in making sure you have the best experience possible. I can't recommend Tustin Hyundai enough. If you're in the market for a car, ask for Terry -- he won't let you down!

Brennan is horrible to work with. Started texting with him about a car. Couldn't get a straight…read moreanswer on best OTD. He gave me base price and I did the rest of the work to calculate all taxes and fees. I provided what the OTD should be along with a breakdown of what my payments would be with the base price, X down, .99% interest listed on Hyundai's site, and loan years. He said he would confirm and send me paperwork in the morning to get the process going to save time. Sounds promising right? Unfortunately today he text me accusing me of not understanding and telling me I couldn't have the .99% interest and get the base price I was quoted. He then gave me an OTD $4k+ higher than what we talked about. In all honesty I could've just refinanced when I got my first payment and got the OTD price I wanted, but the condescending manner in which he spoke to me wasn't worth it. From the jump he was rude, talking down to me asking if I'd ever bought a car, but I looked past it with the goal of car purchase. But the attitude overall, especially at the end when he realized I knew what I wanted and he couldn't play games was enough to turn me off from Tustin Hyundai. He also badmouthed another dealership which was unprofessional. Just a bad experience all around.

So quick! fast and easy. In search of getting the best…read moreoffer on my car and came across Car Stub by Inspector Adrian Flores. He was very professional and we countered the offer- after making a call it was a success! Thank you Adrian our family appreciates you and will be in contact for our future car needs. He explained they also take Leased and financed cars. Thank you Carstub. By the way, the come to you! And pick up next Day. We are located in San Bernardino, CA

Great experience using Car Stub to sell my car, after requesting a quote online I received a call…read moresame day and had an appraiser at my house that afternoon, they matched a fair offer made from another large car buying chain, wrote me a check, and drove my car off same day. Justin Lopez was friendly, honest, and professional. I would highly recommend CarStub to anyone looking to sell a car and will definitely come back in the future when.