Always great customer service, open and honest employeees at a great value! Won't take my care anywhere else!

Took my 2012 Jeep here for a few things that needed to get fixed (lights, and air vent issue). This place fixed my aggressive blinker even though another shop told me a year ago that it's not fixable/would cost too much money to get fixed. Received several updates during the repair process to make sure I was up to date on everything that was going on and to make decisions on whether I wanted to leave the car there while waiting for a part to arrive. Thank you Auto Sense! read more

I came here after searching for a place that would be fair for a MD vehicle inspection. They identified one issue with my shocks, which they fixed and then passed my vehicle. The car drove much better after having the shocks replaced. Quality work. I also had my brakes and rotors replaced at the same time since they were worn. After they were both replaced I noticed a squeaking sound when braking, especially while turning at a low speed, 5-10 mph. I didn't think too much of it because I attributed it to the break-in period, but the squeaking continued, even after washing the car. I called and left a message, but didn't get a response for several days. I called a second time, left another message, and they returned the call shortly after. I brought the vehicle in, explained the issue and they took a look. I'm not savvy with the terminology, but I believe they said the caliper was slightly out of alignment, which they realigned, and they de-glazed the brakes. I was charged for the labor of the above maintenance for the brakes/rotors they had originally installed. The brakes still continue to squeak and now make a grinding noise. It feels as though it's a possibly warped rotor as the grinding sound happens at a certain point of each revolution of the wheel during application of the brake. Not sure what the issue is with the brakes/rotors, but will need to have them looked at again. Curios to know if the parts are OEM parts or aftermarket. Overall, this seems to be a quality run business. They have a passion for customer service. The transit service they provide if you are having work done is extremely helpful if you don't have access to a ride. read more

Wheel alignment with a few complications, but their persistence and professional service rectified the problem and performed a perfect alignment. I highly recommend them. read more

I originally went to Auto Sense on the recommendation two good friends who had been servicing their cars there for years. Now we have been using them for at least six years ... currently with a Subaru Forester and a Mini Cooper. They do quality work, communicate well, price fairly, and create a pleasant and convenient customer experience. They just prepped our Forester for an 8,000 mile roadtrip. "I'LL BE BACK" again and again. If your car needs a reliable service home team, give Auto Sense an opportunity to earn your trust. read more

A great family run mechanic. Honest and reliable. We are extremely satisfied with the results on our 2003 Ford Taurus. We will continue to bring our cars to Ken. read more

I can truly say I've found a reputable and reliable mechanic that I can trust. Fixed my 2011 Honda Pilot and now it is running great. Another ship screwed it up and now I'm confident it'll run for another few years. Than you, all my cars will come to Auto Sense from here on out. read more

My AC was no longer providing cold air, AS identified the problemproblem, recharged and repaired. They also identified several other issues with my suspension and alignment. I also had an issue with my O2 sensor/system. The repaired everything! The service was great. They even came to pick me up. I highly recommend this business, no BS and skilled mechanics. Very happy customer! Mario Furst read more

I took my car in because the air stopped working. They didn't take my car immediately but got me in a timely manner since I was from out of town. The price may be a little high but you definitely get what you pay for. They made repairs and explained everything to me. The mechanic suggested a couple of potential repairs that we needed but since they were absolutely necessary the guy in the office didn't mention them. I only learned of them when I picked up the car and spoke to the mechanic. The office guy told me later he didn't want me to think they were looking for extra things to repair since it was my first visit. They send me a mice card with a discount count. I'd definitely use their services if I was in the area and needed car work! read more

Auto Sense is our go-to mechanic services. Ken and the whole staff is professional and explains the issues without condescension. Thorough inspection and repair of all items needed. Thank you! read more

When I moved out a few years ago and got married, I wasn't able to provide my parents with my mechanical skills anymore. We have sent their cars to Auto Sense multiple times, and each time the vehicle has been repaired properly and as we expected. I say each time, as they have multiple cars, needing multiple things. Never a repeat repair in our scenario. The last service I had issues getting the vehicle to the shop but they worked with my schedule (we had planned well in advance) and once they had it in they called me about some repairs they recommend. Stated that the idler pulley was bad (something on the engine had a squeak, I knew they from being on the phone with my mother) and needed to be fixed. The serpentine belt looked fine (and it had just been replaced) but I had them do it anyway since it had to come off and go back on for the pulley anyway. They've serviced the cars multiple times, and been honest and responsive throughout the every repair. read more

Don't waste your time. There are better options in the area that actually want to earn your business. I've been coming here with my cars for a while. A while ago I brought mine here for an oil change and a tire rotation. I made an appointment but they couldn't find it when I got there. No big deal, they got me in anyway. The guy working the front desk wasn't partciularly friendly but he was professional enough. I didn't write a review then because I noticed that after I got my car back the steering wheel didn't sit straight when the wheels were going directly forward, it was decently off centered. The car was brand new and I know it wasn't like that before I brought it in. I wanted to give them another chance before passing judgement. Lately I've suspected the AC in my wife's car needed charged but I can't for the life of me find the low pressure service port for the AC. I took it to Auto Sense just to see if someone was willing to take 5 minutes and show me where it is, I was even willing to pay like $20 for their time. The old man working the front desk told me that it would cost his staff time for that and he wasn't interested in showing other people how to fix their car. I told him I'd been coming here for a while, he was a lot more likely to make more money off of me if he'd just helped me out. Instead, he was super rude, talked down to me, and didn't even stop eating his lunch long enough to have a conversation with me. That's fine. I will take my cars elsewhere to get them serviced. Somewhere I'm confident they'll want to help and do a better job, anyway. I fully support local businesses but I won't come here again. ***UPDATE*** "Big Ken," I didn't ask you to fix my car for me. I didn't ask you how to release the coolant from the port or how to add coolant to it. I didn't ask you to get your hands dirty in the slightest. As someone who has spent a fair amount of money there in the past, I just asked that you show me where the port was. None of that, regardless, changed how rude you were when I was there. You were condescending and rude. I did take my car to a local competitor, they did show me where the port was. It took them 3 minutes. I addressed the issue on my own and now they've earned my business going forward. Any money they might have made from me from that one issue will be more than recouped by having my business going forward. Thanks for reaching out but you wasted your time. The $$$ is more important to you than the customer. read more

I've taken a couple of vehicles here and they have been very friendly and responsive. The work was done well and the pricing seemed reasonable. I had a repair order for a taillight and they provided me with a labeled envelop and stamp and told me where the nearest mailbox was so I could quickly and easily return the repair order. I really appreciated their extra effort. They also call a few days later to make sure you were satisfied, which is a nice touch. This will be my repair and maintenance shop moving forward. read more

Amazing and friendly people! Came here because my normal place I trusted was too far away. They have yet to do me wrong. The pricing has been good, and the one case where I got a part installed that failed due to the manufacturer defect, they quickly fixed without and problems. They have been honest and upfront about exactly what needs to be fixed, and I have checked their statements with other mechanics to confirm what was said was true. Without a doubt, this place has fully earned my trust! read more

Very efficient, very honest and did a great job identifying the problem my truck was having. And the best part is they gave me a clear explanation of the issue and clear choices to repair without pressuring me or bs'ing me. I would recommend them to anyone who needs repairs. And they're military friendly as well. read more

Great diamond in the rough. Always exceptional quality and professionalism. During the COVID-19 they took every precaution down to sanitizing the keys when service was done. Keep up the great work!!! read more

Took my car in yesterday to investigate 4-5 items Toyota recommended. Ken and company inspected thoroughly and performed Fuel Injection Cleaning Services. The other items were determined not to be needed at this time. I felt that they truly have the customer in mine and only perform required pepairs and fair and reasonable priced. I highly highly recommend them!!!!! read more

They got me in and out quickly without an appointment. I even used their shuttle service to and from home when dropping off and picking up the car. At issue was a very bad transmission fluid leak on a new rebuilt transmission I installed myself. I wasn't exactly sure where the leak was coming from or how to fix it. It was determined to be the new transmission's internal driver's side axle seal. Detroit Axle (where I bought the transmission from) used a faulty or incorrect seal on the rebuild and this was the source of the leak. I like that Auto Sense promptly and correctly identified the problem and fixed it. I also like that they didn't find or create problems that didn't exist, or try to upsell or price gouge me. Communication was good. Cost was reasonable. A comparison of the leaking incorrect axle seal with the correct one Auto Sense installed and confirmed with Ford was included on the invoice. I may use this information to try and get reimbursed for the repair cost because the transmission is under warranty. I've had quite a few bad experiences with local repair shops. I've seen high levels of ineptitude as well as folks who'll eagerly take my money, but not find the root cause of a problem, or create problems that didn't exist prior to them touching my car. These experiences helped push me to educate myself as a driveway/shade tree mechanic and take on jobs like installing transmissions myself. Past disappointments made me reluctant to take a chance and try a new shop. I'm very glad I took the chance because I was very impressed by the courtesy, knowledge, professionalism and customer service at Auto Sense. They may have earned my repeat business. read more

For years I brought my 2003 Jetta to Autosense for repairs. I found them soon after moving to Maryland and needing an inspection. They were close to my job and could get my car in quickly. Fast forward a few years later and my car needed some major work done on the tires. I took it to Mr. Tire in Pasadena was was given an outrageous quote and horrible service. They didn't even explain well what was wrong and being quite clueless about cars, it left me wondering what my car really needed and if their quote was high as I'd suspected. I remembered the great service I'd gotten from Autosense before, so I brought my car back. Not only was the issue explained in a way I understood, I was even shown the problem under the car and with the tires. I saved close to $400 by using Autosense and felt so well taken care of. I went back for oil changes and little hiccups here and there, and they always took such good care of me and went above and beyond more than once. After trading my older Jetta in and buying a brand new 2014, I figured I'd use my dealership for any work because I could get free oil changes and some other perks. A little paint chip on the door that needed fixed turned into a week long event. Only TWO days after driving my car off the lot. I was upset that I only drove my car for 2 out of the first 7 days I had it, but I understood. And then I checked the mileage. I was told it was put on a truck to be taken to a body shop, but the extra over 50 miles on it told another story. I let it go, but then a while later I received a notice I'd driven through a toll without paying. Never having even driven through a toll in Maryland, I was obviously confused. Well, the dealership did it. So, I decided I'd go back to Autosense for oil changes and any work it'd ever need. Today I took it in for my first oil change at just under 5k miles. I was once again reminded why I love this shop. The staff is so friendly and the fact that they'll take me to work makes it even better. I trust the staff at Autosense with my car, which is like my baby. I know they'll take good care of it and be honest with me about any issues. I'd much rather take my car here and pay for an oil change than use a dealership I don't trust for free. They're worth every dime! I love knowing I have a shop I can trust, just around the corner from my work. They do an amazing job and I always drive off with a smile on my face. If you need a mechanic that you can trust, look no further. They're brilliant at what they do and I'm so thankful they're here! Wonderful, wonderful shop! You won't regret bringing your vehicle here and I'm certain you'll find a life long shop just like I have! read more

Great service! My car had mechanical issues as I was on my way to work, I called autosense and big Ken try to talk me through the problem without me having to bring my car in. I ended up having to bring my car in and it was released to me within two days. And inexpensive! I'd definitely take my car back if ever need be! read more

I was looking for a place to have a car inspected and stumbled across Auto Sense on Yelp. I saw they had very good reviews and they are very convenient to where I live. They were very hospitable when we arrived with the car and the service was excellent. I will be using their services again. read more

Family owned business that does not try to sell stuff to get you to spend money. A little pricey but trust goes a LONG way. I'd rather spend a little more upfront than have it done three times for what would seem cheaper. I always get a call a few days after service to make sure I'm happy. I love this place and would recommend to anyone who wants an honest days work from an honest shop!! read more

Extremely friendly people, especially Rose! Be warned, I was charged a $135 diagnostic fee. In all fairness, big Ken did warn me of this when I dropped off my car. Other yelpers should know about the upfront fee- code pulls are free, anything beyond that will cost you. That's not the reason for the 3 stars, but it is something to consider. I brought my car in with a check engine light on and oil leaking from the engine. My code reader failed to pull a code, and I was concerned about driving it with an oil leak. In retrospect, I should have taken it to Hondaman-pasadena, who I've had both good and bad experiences with over the years (see my other review). Little Ken called me about a day and a half later with the results. About $2,000 in repairs with no guarantee that any of my issues would be fixed (ie more repairs could be needed). On a car worth maybe 4,000 on a good day, the costs were approaching the "beyond repair" mark for me. Ken wasn't pushy or forceful, he simply listed ALL of the issues he noticed during this inspection. This brings me to the reason for the 3 stars. One of the repairs was a timing belt, water pump, and valve cover gasket replacement, between $700 and $800. By no means a small sum of money, and close to half the repair bill. He said it needed to be repaired based on the possibility that oil had leaked on the timing belt (a very bad thing). No confirmation of that fact, just a suspicion. Now, I don't expect them to fully disassemble my car for a diagnostic fee, but you would think they would look at least look into the major concerns of the customer. To skip to the end of the story, I brought it to Hondaman a few days later. They confirmed all of the repairs from Auto Sense were needed (not immediately, luckily), except the timing belt, water pump, and valve cover gasket. In fact, the timing belt and water pump had been replaced relatively recently (I bought it used), so replacing them would be a total waste. When I mentioned the concern of oil on the belt, they gladly looked into it and decided it was a nonissue- for free. I decided to replace the valve cover gasket anyway in an attempt to stop the leaking oil, but I almost had to fight to have them do the repair (they didn't think it was necessary)- an odd thing at a car shop. Maybe at some future point I'll give Autosense another chance- when Hondaman disappoints me again- but Hondaman was the clear winner this round in my book. read more

Chad S We just moved here from NM and we needed our car to pass inspection and Ken and his family and whole staff were great. They are very focused on taking care of their customers I can only say good things about them. They offered us a rental car at their expense. I would highly recommend them to anyone if you want honest and trustworthy people to take care of you Thanks Staff at Auto sense read more

This was my third time using Auto Sense and it's been great every time. They have a very friendly staff and charge a fair price. I recommend them to everyone. read more

I called to schedule a tune-up on my car before leaving for a road trip. Unfortunately they didn't have any availability to work on my car this week, but the service manager was incredibly helpful, despite the fact that they wouldn't be getting my business. He was honest in saying that I probably wouldn't need a full tune-up if there aren't any distressed signs from my car. He then suggested what services I should get completed on my car to ensure a safe trip. While I can't speak to their actual work, I was beyond impressed by their level of customer service, even when they knew that I wouldn't be able to bring my car to them. Good people! read more

I've never had anything but fantastic service here. They are very knowledgable, & don't mind explaining things to the clueless (me), without making me feel like an idiot. The last time I took my vehicle in for repair they put a lot of work into finding out what was wrong. They are very honest & professional, & are very good about checking up on our cars if they've had work done recently. I've even been provided with a ride on a few occasions while they service a vehicle! Highly recommended! read more

This is a family owned business. Ken Jr and Ken III are both great people, they take their time to explain what is wrong with your vehicle and are always very friendly! What I loved about them was their honesty. I took my car in for a Maryland State Inspection and they were transparent with me from the start, on two occasions informing me of what was wrong with the car and saying that it didnt need to be fixed by an expensive repair, but rather by inexpensive home remedy. They even take you to and from your home if they are going to keep the car. This a phenomenal business that I am going to take my car to for any of its needs. read more

This place is excellent. Got my vehicle back to me same day. Very helpful and showed me exactly what was wrong with my car and what they had to do to fix it. read more

It is so refreshing to find a GREAT mechanic here in Maryland. We have been here for almost two years and have had several issues with mechanics in the area. These guys know what they are doing. They make you feel comfortable and they educate as well as provide great service. I will be bringing our other vehicle to them also. I HIGHLY recommend them! read more

I had a Maryland State Inspection this morning. Excellent service. They're a small business that provides courteous and professional service. They're also honest and very friendly. I will definitely visit them if I need any vehicle repairs. read more

Fast, reliable service at a reasonable price. So happy to have found an honest and helpful mechanic in my area!

I found this shop through repairpal.com. I was fairly certain my drive belt tensioner needed to be replaced but had not had the issue professionally diagnosed yet. They reached out to me within a couple hours through email which I really appreciated since my work schedule makes it difficult to take and return calls. After getting some additional vehicle information from me , they emailed me an invoice with a quote for the work and since I had already done some research on the estimated cost of the repair - part and labor , I knew the amount they proposed was more than fair and actually on the lower side of what I was expecting. The shop was less than a mile from my house and I was able to make an appt for the next day. When I arrived at the shop everyone I encountered was very friendly and I was even greeted by name , they quickly took my car back and called me out to make sure they were pinpointing the correct noise I was hearing. Not long after ,they confirmed what I had assumed was wrong with the car and were able to find the part needed and have it delivered to the shop within the hour. What I really appreciated was maybe 20 minutes after the part was ordered I overheard the gentleman call the company bringing the part to confirm it was on the way! They offered to shuttle me back to my house so I didn't have to sit and wait which I thought was great for a smaller shop ! While I waited the owner was very friendly to not only me but anyone else he dealt with. I had a great experience with this shop and according to all of their positive reviews it seems lots of other people have as well. This will definitely be my go-to auto repair shop going forward. The work was done quickly and my total was the same as I had been quoted so there were no unpleasant surprises. Now my car is as good as new and I'm happy to say that was the least miserable auto repair experience I've ever had. read more

Spent the extra time to figure out what was really going on with my car. Also helped to get me in a rental since my car was in the shop for a week. Very friendly guy communicated with me through out the week while my car was in there. I felt in the loop and not like I was being taken advantage of. read more

After a horrible experience with my former shop, I found Auto Sense and could not be happier! Fantastic service! Wonderful, friendly people that make you feel like a member of their family. All the work was done in a very timely manner and the estimate was spot on to what I paid. They took amazing care of my 2001 Jeep Grand Cherokee, aka Jenny. They've made a customer for life. Thanks to everyone there for such wonderful care. read more

Autosense was the absolute worst auto mechanic experience of my life. Every stereotype of a bad mechanic was in play with my recent visit. I was charged for work that did not need to be done. The work was not done correctly the first time or in a timely manner when I returned the car for the same issue. I was lied to and my life was endangered when I drove off and discovered that four lug nuts were very loose. Most of all, I truly loved having "you have an old car and ANYTHING could go wrong with it" thrown in my face. Do yourself a favor and stay away from Autosense. read more

I've been a long time customer of Autosense for close to 10 years now. What I love about them the most is that they are honest, conscious of costs, reliable, & have great customer service. I've never walked away feeling taken advantage and always walked away feeling satisfied. I plan to continue to support our local business. The only thing I would love for them to add is a weekend day or open every other weekend. BUT if it was my business I wouldn't want to open on my weekend off either. read more

My husband and I recently moved to Maryland and have been searching for a shop we can trust. They are very honest and friendly, and don't try to push anything on you. We loved that they took the time to explain detailed answers to every question we had about what different parts were and what was wrong with them. Their answers were easy to understand and very helpful in helping us maintain our car. We definitely found our shop! read more

Believe the great reviews! Our family has taken our cars here since we moved to MD in 2015, and love everything about this family-run business. They treat customers with respect, explain all problems and potential solutions for your car, and answer your questions in language that a non-mechanic can actually understand. For routine maintenance or emergency service, this is the team you want to trust your car to. read more

Extremely great customer service!!! I am a very indecisive person and I probably talked to them on the phone 4 times (I know I'm annoying) before I decided on their recommendations to fix my HID headlight, among other things.. and they couldn't have been nicer during all of my bazillion calls and questions. Great place read more