They didn't press any services on me, got me in and out quickly, were very personable all without…read moregetting out of my car! I couldn't be happier and feel safe.

Just the best service! Friendly, competent staff. Will definitely make this our Helena oil change…read moredestination.

I just had my car painted and told them. They scratched up my driver's door did sever damage. They…read morecharged me $132.90 for an oil change I could have got elsewhere for under $100. They never check any fluids. Other places vacuum car, not here though. They didn't check tire pressure either. I would not recommend this place. ​

I went in because of a slight emergency with my differential lubrication while I was on a road…read moretrip. Harley got me right in, diagnosed the problem, fixed it and had me back on the road in 30 minutes. Friendly, knowledgeable staff, fair prices, fast service. Highly recommended.

5 Star service $10 coupon online they were very fast and answered all questions I had. They…read morechecked all the fluids and topped them off plus vacumed the inside and a car wash was an extra $10. I'll be back

Overtopped oil significantly on a very common older vehicle. Glad I caught it on site. They should…read moreknow better. I won't be back.

A major dealership told me I needed a new transmission, cost $5700. Thought I needed a second…read moreopinion so set an appointment with Capital City Transmission. The outcome is my transmission is fine. It's really a minor engine issue and may not need immediate fixing. Honesty is fantastic in this small business. So I saved $5700. Not sure if the big dealership is just incompetent or worse. Obviously when I do need a transmission, I know where to buy it! Thanks for the help. Tom

So my car was taken to this place and at first it was a normal experience then I started asking…read morewhen my car would be fixed after a week of waiting pretty normal right then I finally got a answer after two weeks they said it was done I went and picked it up and made it about 25 miles then the transmission was slipping shifting hard for about two miles then it was barely able to move so I got ahold of them and I was told to take it back here is when it got very frustrating I looked over the work on the car that was supposed to have a new transmission it was not new it was not replaced so I took it back to him and said that there was nothing done to my car I was told I was wrong but why would a new transmission stop working in 25 miles it would not have stopped working like that so then I was told I have to wait at the back of the line because he is busy I would think that being I already paid in full I would be first in line sence I have waited over two weeks at this point but nope he will get to it when he has Time

After talking to the Corporation in Billings the guy said that there has been no bad communication…read moreabout this store. Well after reading alot of comments. He was really lying out his but ! Like NO oil left in engine after getting oil changed and yelling with the other employees in back ! WOW Never go here,

Use to have them do all my work but when my truck went in for an oil change and came out with no…read moreoil it ruined my motor...they never made it right

DO NOT GO HERE -- Lied to me, overcharged me, and treated me like garbage…read more Meineke completely blew my trust -- not just once, but twice. First Visit (July 2025) I brought my car in for severe shaking and engine misfiring. They diagnosed bad spark plugs and one bad ignition coil -- and that part was accurate. But they overcharged me by billing $252 for a single ignition coil. Not a set -- just ONE. You can find a full set of four online for $90-$140. They also charged me $90 for 20 minutes of labor, which breaks down to $275 an hour. That's three times what local shops charge. Then came the upsell: they pushed a BG full induction service, claiming it would help smooth out the engine. Here's the problem: * Ignition coils and spark plugs are part of the ignition system, which controls the spark that fires the engine. * A BG induction service is meant to clean the air/fuel intake system, including the throttle body and intake valves. These are completely different systems -- like fixing windshield wipers to stop your tires from leaking. Pushing an induction service to fix a misfire caused by a bad coil is misleading at best. I told them I had a strict $500 cap (due to warranty coverage) and couldn't afford the full service. They said: "No problem -- we'll just do the first part of the induction service to keep you under." That "first part"? Just a quick fuel additive in the tank. No BG tools. No throttle cleaning. Just a bottle dumped in. They charged $30 -- which, to be fair, is what BG 44K costs, so I'm not upset about that part. They were transparent about it. I'm including it here because it sets up what happened next... Second Visit (October 1st, 2025) -- Where Things Got SHADY Still shaking. So I brought it back. This time, they said carbon buildup in the throttle body was to blame -- and pushed the full BG fuel induction service again, which they said I "declined" last time. I agreed. What did I get? Just a quick aerosol spray into the throttle body. That's it. * No specialized BG tools. * No multi-step cleaning. * No proof that anything beyond a spray was done. They charged $129.26. Let's break that down: * $90 for labor (for a job that took 20 minutes). * That's $275/hour -- for a basic spray I could've done myself. * Even worse, the invoice claimed 0.60 hours (36 minutes) -- but I dropped the car off at 4:00 PM and it was done by 4:17 PM. So unless they time-traveled, that's a falsified bill. I Have Recorded Proof * In a recorded call, Jeremy (the mechanic) admitted it was just a spray, not the full BG package. * He also admitted he didn't know it was billed as the full service. * When I calmly pointed out that this was false advertising and billing fraud, he swore at me, got belligerent, and transferred me because he couldn't handle being called out. * I also recorded a call with a respected local mechanic, who agreed it was not the real BG service -- and said $130 for that kind of work was laughable. What Happened After? I submitted all of this to the Better Business Bureau, and Meineke never responded. BBB was forced to mark the complaint "unresolved" and it now appears on their public record for three years. Then I went to the Montana Office of Consumer Protection. Even they agreed it was egregious -- but said I'd have to file in small claims court. So that's where I'm at. Bottom Line: This business is shady. What I was told I'd get is not what I got. It's textbook misrepresentation, and I have the receipts -- literally and figuratively. It's like a salon telling you they'll give you a perm for $100, then giving you a mullet, and saying: "Well, mullets cost $100 too, so what's the problem?" Then later realizing they charged you $400 for it anyway. Where You SHOULD Go: I now take my vehicles to Frederick at QRF Automotive. * He's honest. * He's patient. * He's fairly priced. * He treats you like family and won't quit until it's fixed. Call him at 406‑916‑2690. Forget Meineke -- he's the real deal.

Brought my husband's truck in for a simple oil change and said it was gonna be $180....LEFT and…read morewent to Daves Exxon $120! THANKS DAVES EXXON!!!!

Nice convenient location. When I was here there was no wait so they go to my vehicle right away. I…read moredid not have to suffer through them trying to upsell me services. There is a small waiting area with a couple of TVs. I wasn't in there long as they quickly got the work done and sent me on my way. Looking over their work on my own, everything appears to have been done correctly without issue. The staff was fast and friendly, I felt I can trust them as they went through items and did not make any off the wall recommendations.

Soooooooo slow. There is nothing convenient about this location. Showed up "next in queue" and…read morewaited over an hour.

I Took my car in to get brake work done drive my car home to pick up something and set the…read moreemergency brake on when I came bake out my car rolled into my neighbors car across the street!! My neighbor came out of his house and told me to take it right back to Eagle Tire so I did they informed me they are not responsible for any damage!! They gave me an estimate for emergency brake work $252.00 !!! The old owner Phil would have NEVER treated me the way these new owners did!! I will NEVER patronize their business again!!!

These guys are always so quick and helpful. They make annoying oil changes completely painless…read more Thank you!

Erik was so thorough and honest about the assessment of repairs needed for my car. He completely…read morethe diagnostic in record time and gave me a clear understanding.

Eric went out of his way to help us find hard to get parts. Outstanding customer service! I would…read morehighly recommend Independence Automotive!

I'd heard wonderful things about Joe and his business but never dealt with them before. I was very…read morepleased with the communication and no pressure information. I highly recommend this business for ANY auto repair!

Joe and Lance are amazing! I am new to Helena, so I got on my groups on Facebook and asked for…read morerecommendations with testimonials for mechanics because I needed my car fixed ..... a majority of people said West Side Wrench, and more importantly they were the ONLY place that didn't have a negative experience about them sent to me, literally! Even others that would have alot of good reviews had some scathing ones as well, EXCEPT West Side Wrench. I was going to call them but Joe, the manager, reached out to me first! Then they squeezed me in, despite me being last minute and kinda in a rush and they did it without any nasty attitudes! My car is now running better than before plus the price was incredibly fair and reasonable-and that's coming from a single mom with NO extra money!!