Another great experience at AutoNation Honda Chandler's Service Department! I brought my vehicle in early Saturday morning for a scheduled oil change appointment, and they got me checked in quickly and back into the service area. I waited in the comfortable lounge, and my car was ready in less than an hour! A special shoutout to my amazing service advisor, Tom! He' was friendly, helpful, and took the time to make sure everything was taken care of. He also let me know that my headlights are covered under an extended warranty, which was such a nice surprise! I'll be bringing my car back next week to have them replaced at no cost. Great service, great communication, and a team I can count on. Thanks, Tom, for taking such good care of me and my car! read more

AutoNation Honda Chandler - Car Dealers Near Me - Chandler, Arizona

My experience with Mitch Lozano, Internet Sales Director at AutoNation Honda Chandler, was exactly the kind of sales runaround that makes people dread buying a car. I was ready to purchase a new 2026 Civic Sport and explained my process upfront: send your strongest itemized out-the-door offer by email. No test drive needed. No dealership visits to negotiate. I would select a dealer and come in to complete the purchase. After reviewing offers, I politely thanked Mitch and told him I had selected another dealership. His response: "I could've done another 2k off. No problem thanks." Apparently, another $2,000 became available only after he lost the business. I gave him an opportunity to put that statement behind an actual quote (with the sole purpose of calling his bluff, because I already wasn't buying from him). I asked for the revised itemized total and any financing or incentive conditions, saying I would consider it. Instead of providing the quote, he replied: "The best deal is in person." In other words, he was lying (no surprise). He would have had me come in, sit me in the lobby for 2 hours, and try to hide all of his costs elsewhere. There's a reason I buy cars the way I do. That exchange speaks for itself. He raised the prospect of substantial savings, then responded to a straightforward request for written pricing by pushing a dealership visit--the very thing I had explicitly ruled out from the beginning. I wasn't asking for special treatment. I was asking for a clear price on a car I was prepared to buy. This approach cost him my business and left me with no confidence that visiting would be worth my time. I have already placed a deposit on the dealership that won the bid! read more

If I could give ZERO stars That would be most appropriate here. I purchased many of my vehicles through this location and always purchased extra service package, including oil changes. Made an appt for an oil change 11am on Saturday. PURPOSELY chose this route to avoid long waiting. Got to dealership service area on time. Service Advisor Nico Cordona tried to upsell over $2k worth of service needed for my vehicle. Most are unnecessary and just make commission for the advisors. Majority of interactions with Nico he was rude, condescending and arrogant. After the additional services were declined Nico advises the wait would be 4+hours. WHATTTT???? An oil change does not take 4 hours! I reminded him I had an appt. At that point he informs me the appts are with the advisor NOT the Technicians. So making appts is a TOTAL WASTE OF TIME! He then informs me there were more than 150 appts booked that one day and they are unable to efficiently complete them all in the allotted time. WTF is wrong with this place???? What the hell kind of business are you running. It's like a circus there with a bunch of rude clowns disrespecting people with every interaction. AutoNation Chandler has some HUGE work to do to improve their service to paying customers. I RECOMMEND TO ALL DO NOT BUY THEIR SERVICE PACKAGES AND AVOID AT ALL COST BRINGING YOUR CAR FOR SERVICE HERE EVER!!!! read more

I originally gave AutoNation Honda Chandler a much better rating because my purchasing experience was excellent. Unfortunately, their service department and lack of customer care have completely changed my opinion. A routine oil change and inspection took approximately 3 hours despite having an appointment, and messages asking for updates went unanswered. Interestingly, communication was very quick when authorization for additional work was needed. After my original review, the dealership publicly stated that their General Manager wanted to "turn my experience around." I replied asking for the GM's name and who specifically I should contact. They never responded. It's easy to post a concerned response publicly. If they truly cared about resolving the issue, they could have called, emailed, messaged, or simply answered my question. Unless I receive an immediate response and see a genuine effort to address these concerns, my family and I will no longer service our vehicles here or purchase future vehicles from this dealership. Customer service is demonstrated through actions, not public responses to negative reviews. read more

Very Bad Follow up and service!!! I bought a Honda 2026 Honda Ridgeline Black Edition on June 7th, 2026. I traded in a vehicle that had a payoff due in 10 days. I figured there shouldn't be any issues. I started receiving calls from the bank who financed my trade in on June 16th and every day since. I called the dealership leaving messages and even had the operator take a written note to the finance person over last 2 months. NOTHING. Got a hold of a salesman Gavin and he assured me the sales manager was going to look into it. It has been another week and still not paid off or no call to me to follow up. Tom our salesperson was great which makes how these started versus how it hasn't ended so sad. read more

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I am in the market for possibly trading or selling my car. I was getting different quotes from several dealerships as I always do. Kizzy Gammon needs to learn how to do business- bc this is not it. This isn't my first negative experience w this dealership- I truly only submitted information to get different types of quotes. Be warned that even if it's you getting quotes- you could end up with Kizzy who lacks professionalism & needs to keep his attitude in check? ‍ read more

AutoNation Honda Chandler - Car Dealers Near Me - Chandler, Arizona

We had an outstanding experience with both the dealership and our service advisor. After dealing with vehicle repairs and insurance claims for more than a month, our PHENOMENAL (!!!!!!!!!!!!) service advisor - David Nagel was professional, responsive, and incredibly helpful every step of the way. They kept us informed throughout the process, coordinated directly with the insurance company, and worked diligently to ensure everything was handled properly. The dealership's service department demonstrated a high level of customer care and commitment to quality. What could have been a very stressful experience was made much easier thanks to their communication, attention to detail, and dedication to customer satisfaction. We are truly grateful for the exceptional service we received and would highly recommend both this dealership and its service team to anyone in need of vehicle service or repairs. Thank you for going above and beyond! read more

sales and back office go back on deals after they are done. the worse types of people, sending nothing but hate. Eat it.

I am not one to give bad reviews for simple issues. I feel this is something that needs to be addressed immediately: I bought my 2026 Honda CRV Hybrid Touring Sport at the AutoNation Honda dealer on Gilbert road. I just broke 10K miles since i bought it 2 February. I had an appointment and told Mike I'd wait at the dealership because I live in Queen Creek. I was told it was a free service, so they would do a LOF, change rotate the tires, and do a multiport inspection. But... my rear differential needed to be serviced. I confirmed that Honda recommends a fluid change due to machining, which made sense so I had it done. about two hours in, I got this video https://www.autonation.com/my-account/servicetracker/?id=0x1oz8jnr9 which I thought was great! The tech recommended changing the engine and cabin filters, but I had ordered new filters before the service appointment, and fully intended to change them myself. Shortly thereafter, my car was ready, I paid the fee for the differential fluid change, and drove home. As soon as I got home, I grabbed my filters and went to change them, when I discovered that one of the bolts securing the engine filter housing was MISSING. I did an inspection to see if I could find the bolt and had no luck. I also inspected the throat of the engine filter to make sure the bolt hadn't fell inside the filter compartment. I didn't find anything so I called my service rep, and explained the situation. He told me he would have a bolt waiting for me when I showed up. This is a big concern to me. I served in the Air Force for 24 years as a master mechanic on Fighter aircraft (you have a copy of my DD-214) but I retired as the Superintendent of the 68th fighter Squadron. I know maintenance, and even in my senior years, I enjoy working on cars. I have a 1990 Volvo I bought new and it still runs. After the Air Force, I worked on multi million dollar tools at Intel Corp. My concern here is that changing the engine air filter is a very simple task, and in my world, if you can't get the simple tasks right, you're not going to be assigned the more difficult tasks. The issue here is I would bet that most of the people who bring their cars to you, wouldn't know a engine air filter housing , from a fuse box. Most people would be driving their car with missing hardware, until the next service, which could cause bypass and allow particulate into the engine. I don't write this with any joy, nor do i want anyone to loose a job over this. But attention to detail is incredibly important, and the dealership needs to be aware of this. I would suggest a second set of eyes to check the maintenance performed moving forward. Most likely I'm going to go elsewhere for service needs to another Honda dealer. read more

Avoid this place. They will sell you the world to get you to buy then haggle you to death over multiple days. When you finally get a number they could of just given you in the beginning. They tried to act dumb about the honda finance rates also because they wanted to finance for double the rate in house and make money off me. They acted like they never heard of it. Typical car sales people. Then after I bought they take you to the room and hard sell you on warranties and ask you to leave a good review. Honestly the whole thing was really bad. The best I could do was leave no review at the time. Well now I am. After calling multiple weeks and playing phone transfer and leave a message games with no call backs to get the 3-4 recalls fixed on this POS. I should of kept my old honda. The blower motor has gone out now also. Valve cover gasket leaking. I only use it to drive to work on the highway and baby the thing. Its a slow gas saver and I treat it that way. Not to mention issues with the keyless entry and start and having multiple dash lights come on and I have to turn it off and wait then on to reset. Who knows what that is. Great quality. They love you until you buy here then you are trash until you need to trade in or buy again and then you are gold. AVOID THIS PLACE. read more

On top of everything else- they failed to get my info to the DMV in a timely manner and my temp tags expire in a couple days. dmv still does not have my vehicle registered. AutoNation wants me to find time to drive an hour back out there so they can print me an extension. Tells me "you know how the DMV is" I've gotten 3 new cars in the last 10 years and this is the first time its cut this close and likely to go over expiration. Horrible experience all-around read more

Jimmy in the service area was courteous, knowledgeable and helpful. He well informed us of the process, prices and what to expect. He had excellent customer service. Thanks Jimmy! read more

I've purchased two vehicles from this dealership and have consistently brought my car here for service, so this review reflects real disappointment rather than a one-off complaint. In May, Honda completed a recall repair on my car, which included a multi-point inspection. Shortly after, an issue came up that resulted in an unexpected repair cost and a missed day of work to get it fixed. Honda tried to point the finger at the other shop I use for routine service - despite the fact that Honda's own inspection in May was the most recent full inspection my car had before the issue appeared. On top of that, a manager called me once, I missed it, and when I called back I left multiple voicemails over several days. I never received a single call back or any follow-up. For a dealership I've given repeat business to - two car purchases and years of service visits - I expected basic follow-through. I won't be purchasing another vehicle here or bringing my car in for service again to someone who can't even speak to me over the phone. read more

2025 Honda Pilot was serviced due to electrical issues and sensors. A week later the vehicle will not start. Called Them to see if I can get it in and was turned away because I have no appointment. Customer service non existent. Lemon Law in affect after this service read more

Spent nearly $3,000 at this dealership for an AC evaporator replacement, a repair that required removing the entire dashboard. During the process, they cracked the windshield and promised it would be replaced at no cost. Nearly three weeks later, I'm still waiting while they blame delays on their insurance company. For something this straightforward, the lack of urgency and communication has been extremely frustrating. To make matters worse, the technicians noted that the vehicle had no cabin air filter installed. Nobody besides this dealership has serviced the car, so it's hard not to question how that happened. Regardless, after a $3,000 AC repair, you'd think they could at least install a basic filter instead of sending the vehicle out without one. Overall, this experience has been disappointing from start to finish. Expensive repair, damaged vehicle, poor follow-through, and very little attention to customer satisfaction. read more

I had no intention of buying a new car. I went to AutoNation Honda Chandler for routine maintenance on my 2024 Honda CRX. The dealership is spotlessly clean. The 2026 Honda CRV on the showroom floor caught my eye. I was warmly greeted by Jeff Wiest. Jeff was very knowledgeable about the beautiful car on the showroom floor. He convinced me to take the car out for a drive.What a difference this model had compared to my 2024. this dealership I met the Dealership manager and felt confident that I was making the right decision. Lots of paperwork with the finance officer. The process went smoothly and I was happy to drive my new car home. Without any hesitation, I would recommend this dealership. read more

Horrible experience. Finance manager (Trey Sutherland) told me my interest rate was higher because I didn't buy any of their warranties, the brand new vehicle was sold with pre-existing damage, finance manager inaccurately completed MVD paperwork which has caused titling issues; dealership is unwilling to correct their mistake. You'd have a better time at a used car lot in the worst side of town! Avoid at all costs. read more

I recently sold my vehicle to Honda AutoNation and had the pleasure of working with David W and Chase. I was very happy with the offer I received, and the entire process was incredibly easy and smooth. David walked me through every step and made sure everything was clear and stress-free. They were both professional, friendly, and truly went above and beyond. I highly recommend working with David if you are buying or selling your vehicle. Thank you again for such a great experience. read more

They never gave me a figure. I sent them a quote from near Las Vegas , and instead of working with me, their manager actually told me to just take that deal. For context, I recently bought a Subaru from AutoNation Subaru and received excellent customer service. Comparing that experience to AutoNation Honda Chandler, it's night and day--Honda could definitely take some lessons from Subaru on how to treat customers. Of course they will answer the review, and then ghost me once I call . Their GSM has my number I made multiple attempts to follow up--emails and phone calls--with no response. Eventually, I did get a call back (from the service side), and we had a pleasant conversation, but nothing moved forward on the sales side. Then Abel, the used car manager, reached out and told me that if the near Las Vegas deal didn't work out, he would make me a deal. Based on that, and wanting to avoid the long drive to Vegas, I canceled my deal with Henderson and decided to move forward with AutoNation Honda Chandler. Since then--nothing. Abel stopped responding completely. I reached out again multiple times, including calling the GSM twice and emailing him, with no response. Then, 24 hours later, I received a brief email from the GSM stating that the numbers didn't make sense and that unless I increased my offer, there would be no deal. No follow-up. No acknowledgment of what was previously promised. No communication during the process. Because of this, I lost the opportunity to secure the deal I already had in Henderson. That's not just disappointing--it's unprofessional. At the end of the day, if you're going to tell a customer you'll make something work, that should actually mean something. read more

DO NOT COME HERE! The Service Drive Manager Michael Connor is garbage! I would give 0 stars if I could. I scheduled a simple oil change and tire rotation for my Accord. After waiting for 3 hours the service center was closed and my car was never worked on according to one of the members AND he couldn't find my keys. Michael Conner was my service member and gave me no updates or any changes to my appointment. My car ended up being held hostage for 24 hours when I had work the next day! I ended up getting my car the next day by some other service worker after calling their numbers nonstop the next morning wanting to get my car back. read more

We have a 10th gen civic with the faulty AC system. AC died about a week ago, took it in to have it diagnosed due to the possibility of it being the condenser or compressor shaft seal, both covered under extended warranties through Honda. Right away the advisor says "I can tell you it's almost never those two things". Crazy considering it's a widespread issue warranting a service bulletin and an extended warranty. Anyway, it's there being diagnosed and we get a call saying it's the evaporator core, that it "has a couple spots on it", this is a $2500 repair through them so I do it myself instead. Knock that out, look at the evaporator core I pulled out and it's fine. Holds pressure and no UV dye anywhere on it, or signs of a leak. At least I have a new evaporator. So the diagnosis was a $2500 guess. Anyway, I pull vacuum to see if we're good now and there's still a leak in the system at the same rate that they said it was leaking. So I run diag on it myself and try to find a leak, guess what? There's an audible hissing hole in the condenser. The part that's covered under extended warranty that "is almost never the issue". I would love to talk to service about this but I have been calling for two days now to talk to any person available and have been told "no one is available but we'll give your name to someone and have them call you back". Fun times, hopefully I can hear back from them eventually. Edit: Autonation replied below. Called the number, GM wasn't available. Sent me to service director, no answer. It continues. Edit 2: We are now four weeks in with no contact. It's just insane at this point that they are just avoiding any contact. read more

Bought a brand new 2026 Honda HR-V here and the paint on the back is bubbling, there is paint on the taillights, there is even a section where the paint from the under trunk dripped onto the tail light (the paint dried dripping onto the light). It's as if the vehicle was put together while the paint was wet. It has been over 1 month with no resolution. No return phone call or update from the service advisor Diondre, or the service manager Mike Connor. They were supposed to submit pictures to Honda for approval to repaint the vehicle. This lack of communication led me to visit the location. I then spoke with a staff member named Ilias who initially seemed very understanding and seemed interested in resolving my issue. He promised me a phone call. He never called me back either. Visited the location again today, 6/22, with the intention of speaking to the General Manager and a Steve Klemeneic came out on his behalf. In summary, I've received no sensible resolution. Steve had the nerve to tell me, "no vehicle is perfect". Sir, this "new" vehicle should not have made it on a truck to be transported to a dealership. This vehicle should not have made it to the sales floor. An option presented was for me to sell the Honda care extended warranty I paid $1200 for, and put that towards getting a new vehicle, if I wanted to give up this lemon vehicle they sold me. He didn't understand that the bad paint job lowers the value of the vehicle, which essentially means I overpaid for this vehicle. I should not have to pay to exchange the vehicle. I was initially told it would take approximately 1 week for Honda to approve or deny the request to repaint the vehicle and it has been over 1 month. I've given them sufficient time to rectify the issue. Even with my visit today, I still don't know if Honda even agreed to repaint the vehicle. They cannot produce documentation to me to prove there was a request submitted to Honda to repaint the vehicle. I don't have time to sit around and wait for the vehicle to be repainted. Neither do I have time to visit the location again to get updates, because it has been proven they don't return phone calls or initiate contact with customers. Steve didn't grasp the importance of my time and made it seemed as if this level of service that I've received is normal. I bought this vehicle cash. There was no reason for me to visit this particular dealership. You would think they gave me this vehicle for free the way they behave. Low standard of service here with a staff who have no respect for you or your time or take ownership when an issue is presented. Good luck buying here. I've escalated the issue to Honda Corporate. Waiting for them to call me back. I'm hoping corporate has more respect for customers. This will be my last Honda based on this experience. read more

Abdul from AutoNation Honda Chandler was amazing!! He was very quick to help and showed me a few similar cars in my price range. Through the whole process he had clear communication, patience, and even got the car I chose all ready with settings specific to me so it would be good to go driving off the lot. Before leaving he made sure I knew where everything was and how to adjust any settings as needed. When it came down to the paperwork, he made sure we got everything processed quickly and that I understood each piece. Abdul went ABOVE & BEYOND, and we are very happy to have worked with him. read more

Fix your online scheduler! I was able to make a appointment for a Saturday then called to check to make sure I'm actually scheduled then told oh we don't do recalls Saturday so why was it a option when scheduled on the website. Person i talked to also wasn't to friendly. read more

I want to start by saying I loved this dealership, the service department was always good to me when I would bring my vehicles to have work done. The service advisors are responsive and courteous. With that being said my issue is with the techs unfortunately. I had brought my vehicle in for a clutch replacement a couple weeks back. The vehicle had no issues I simply wanted to be proactive with the clutch as it had almost 100K miles on the original. My service advisor was fair and worked with me on a plan for a loaner and payment. Before I dropped the vehicle off, I had asked if the bumper cover would have to be removed for the techs to do the job cause I wanted to inform them about how to reinstall the trim piece I had added to the car and possible replacement of other trim pieces (i.e. don't over tighten it) I was informed that " the bumper shouldn't have to be removed." After they started the work I asked for a update and received a photo of the bumper cover removed with the trim piece still attached to it and was told " we ended up having to remove the bumper" I was fine with it and had trust that the techs would be able to reinstall with no issues. When I got the car back, I noticed that they bumper cover was not meshing properly with the rest of the vehicle. I contacted my service advisor and they had me bring the car back in. They then informed me that it would take a couple days for them to replace the bumper brackets. After a couple days I picked the car back up again. Mentioned how it still was not aligned properly and was told " I looked at another and they're all like that." I took my car to another body shop; they removed the bumper and upon their inspection found that the bumper was cracked in 10 different places from improper install. I now have to have the Whole bumper replaced out of my own pocket. Side note my car also stopped showing what gear I am in even with the setting turned on since the clutch replacement. I plan to have this looked at by another shop at some point aswell. Pretty sure they messed up the clutch install too. Cause I cannot see what gear I am in any more either I was told its normal.... read more

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First off bare minimum I have to do one star because I can't do zero and one star for the floor salesman because he wasn't actually a complete waste of my time. Feels very much like they just want your money and then they tell you to pound sand. Tried dealing with them in a gap insurance claim, and they were very unresponsive and not helpful at all. I had to drive down to the dealership two separate times an hour round-trip just to get any information because they would not return phone calls or emails. Worst dealership I've ever dealt with definitely not going back and definitely not referring anybody there. read more

I made a yelp account to publish this review, that's how disappointed and frustrated I am. I purchased a certified pre-owned car from here last year. Abdul helped me, and he was great. Very knowledgeable, assisted me with all questions I had, and explained things clearly. If the rest of the process was smooth, I would rate my experience 5/5. My problems started after I drove off. Part of the package (that I paid for mind you) is a year of registration. I was given a temporary registration so I could drive in the meantime. The plates were delivered to my local USPS within the time frame of the temp registration, but I was notified a month and change late (USPS's fault), so by the time I went to pick them up they were returned to sender. This is where the complications with autonation honda chandler start. I informed autonation honda chandler about this, and they said that my car needed an emissions test for the registration to be complete & my plates to get to me. I was confused why this wasn't already handled since it went through a bunch of tests being a certified pre-owned car, but went through with it anyway. I sent my contact for getting my plates & registration, Abel Valencia (who was notoriously difficult to reach, as he would not respond to emails or calls and I usually had to call the sales line and ask someone nicely to track him down) proof of passing emissions, and was told to check in with him regularly for updates. I would call him and email him, rarely getting a response on my plates being sent to me, or even a temporary registration so I can drive in the meantime (something I was promised after finally getting him on the phone). He has since been completely ignoring me, despite me just trying to get something I already paid for. It's been three months and I have been unable to drive my car because of this issue. This has been incredibly frustrating and caused so much unneccesary time (reaching out to Abel), money (since I can't drive, had to find other options), and stress. 0/10. EDIT 02/13/26: Reached out to customer service via the chat feature on autonation honda chandler's website, it's now been a week and a half and nothing! Talked with them multiple days about the same issue for at least 3 or 4 days and still haven't heard anything, despite them promising up and down it would be resolved and prioritized. Now going to try and get a hold of the GM, as the number below is not the GMs number but the normal phone tree. read more

Terrible customer service left me waiting for 30 minutes after being told they'd be right back with an advisor. 30 mins past my appointment I just left. Much better professional options near by. read more

I've been looking to purchase a new to me vehicle. After getting the usual run around and bs from other dealers, I took a chance on Autonation Honda Chandler. As I was looking on line this morning, I came across a vehicle I liked. I messaged the dealer, fully knowing they were not open yet. To my surprise I received a call from Isaac about 30 mins later. Still an hour from opening. I let Isaac know I would be there at 9. Upon arriving Isaac apologized for already being in the middle of a deal and introduced me to DJ. He was amazing and very knowledgeable. He made the process so easy. We agreed to numbers and then I met Trey in finance. Being the I actually work for an auto lender, Trey and I could relate about a lot. Again paperwork easily handled and quick. In and out in about 2 and half hours. When DJ learned I would have to come back and pick up my new vehicle later in the day. He offered to deliver the vehicle to my house at no cost. Overall showroom was spotless and all the staff I encountered was amazing. In a time when you hear so much negative about dealers, this was a refreshing change. Like I said, I work for a lender, so I've heard all kinds of stories from customers. read more

Parts department! how are you charging over MSRP for parts? $48 for 2 quarts of transmission fluid and $9 dollars for two washers? Called superstition and they were under MSRP for all the items I needed. Wild. read more

Shopped around new tires and actually found the best deal through the Honda dot com site. Got a great quote specifically pointed to Auto Nation in Chandler. Made the appointment only to have some guy named Grant call​ and text to dance all around accepting the quote. Instead offered a complete low ball tire in place of what we were quoted. Cancelled. They also wanted​ $400 to service the AC even though all it needs​ is freon and they had no idea if there was anything else wrong with it. This place is as slimy as they come. Bought the car here (which was a horrible experience). But after talking to neighbors and looking at the yelp reviews, then hearing Grant trying to completely manipulate what should have been a simple service, we are done. Never dealt with such a morally bankrupt company as AutoNation Honda in Chandler. They should be ashamed of themselves. Good job Grant. We have reached out to Honda Corporate and shared this experience. Based on other reviews here, I would expect the normal response. "So sorry this happened, yadda yadda yadda. Please call to address... yadda yadda yadda". Based on the 713 reviews here that result in a 2.7 out of 5 as I write this says that there​ is a lot wrong here. Simple formula for running a business that gets good reviews. Be fair. Be honest. And most importantly, give your customers a reason to come back. This places misses on all of those points. read more

I am disappointed in the customer service I received this past weekend at Honda Chandler. I have been a loyal Honda owner and customer for 10 years and my experience on Saturday was not at all what I expected. I scheduled a simple oil change, upon arrival, the service advisor, Jordan Palazzetti, immediately began listing potential issues with my car--totaling $2,000 in work--before any diagnosis was performed. He explained this was because I had not been seen since 2023 despite the fact that I have been serviced at other Honda locations since then. Because of past experiences, I no longer feel comfortable attending service appointments alone, as I often feel taken advantage of as a woman. Unfortunately, this visit reinforced that concern. Mr. Palazzetti did not address my fiancé at any point during check-in and spoke to me in a condescending manner. At a previous appointment at Tempe Honda, I was told I needed significant work done--none of which appeared on this inspection. After reviewing paperwork from previous visits I also found that my brake measurements vary drastically from appointment to appointment, which is extremely concerning. My car was taken back for an oil change. After about 45 minutes, we saw it pulled up as if it were ready. After 10-15 minutes in the waiting area with no update, we went to retrieve it, only to find the car gone and to be ignored by Mr. Palazzetti. The technician's video stated my brakes measuring at 9, yet when we were called back after a second inspection, Mr. Palazzetti claimed the technician was incorrect and that they were actually at 4. When my fiancé pointed out the discrepancy, it was dismissed. Mr. Palazzetti became visibly frustrated, spoke over my fiancé, and referenced his "11 years" as a technician. Despite the change from 9 to 4 all four brakes were still marked as good on the report. Mr. Palazzetti also stated the technician "has had problems before," which raises further concerns--either the advisor was misrepresenting information OR the technician is not performing accurate inspections. Additionally, I had replaced both my engine and cabin air filters less than an hour before my appointment, yet the report stated they "may need attention." When Steve Kiemeneic was called into the office and he acknowledged that the situation "was not right" and said the brakes could be "done at cost if possible." He then left the office and Mr. Palazzetti told us we were "good to go," adding that he could "do the brakes for $100 bucks." This was unprofessional and dismissive. He rushed us out and walked away after I asked him to have Steve call me. Since then, I have attempted to reach Steve three times and have not received a call back. Each time I am told there is a "high call volume." Overall, this experience--combined with inconsistent service at Tempe Honda--has left me feeling frustrated and undervalued as a customer. At this time, I DO NOT plan to return to this location. read more

Shout out to Joel Valenzuela-Mendivil!! You're the Best! I've bought a few cars in my time and the experiences do not compare to your professionalism, follow-through and efficiency! You and your Team Rock!! Thank you all and have a Happy Thanksgiving and Christmas!! Catherine Baker read more

So I take in my vehicle for a schedule an appointment to Chandler the auto Mall and after waiting for a few minutes, the service advisor. David came up without a clipboard no paperwork in hand just showed up and asked me what I was in for. I told him that I hear a noise coming from the right side front tire he said well it could be the rim or something else and he states we can lubricate it but the noise can come back due to the vehicle is the low trim vehicle and that I can purchase rims so that I don't hear the noise again, I mentioned that iam not spending money on rims , I mentioned that Its the second time I bring in the car for warranty work for the same noise and stated that I should take the vehicle to Honda superstition. I then stated if you can replace a hubcap, he stated no because he's don't want to lose his job, I said how can you get in trouble when you're trying to take care of the customer when the car is on the warranty if the noise is continuing just replaced a part to see if it's the problem , I said it could be the rim. It could be the hubcap. It could be something in the car, but he refused to provide service. He was very arrogant very cocky and very rude. I purchased a car at a channel auto mall and now I will not purchase any other vehicles in the future or take my vehicle there for service. when the car is purchased at a Honda dealer and it's still in the warranty, you can take the vehicle to any Honda dealership for warranty repairs and the warranty covers the repair of whatever the cost is and refusing to do that made me think that they're not looking out for the customer, but for themselves ------------------------------------------------------------------------------------------- Response from the owner 5 days ago Hi, it is disappointing for us to hear that your experience was anything less than great. Please call our General Manager at (480) 505-5186 for ways we can work towards resolving these issues. We look forward to hearing from you soon. ------------------------------------------------------------------------------------------ So after their response I have made 4 calls to the General Manager and and left 3 messages to the the General Manager to call me back and here we are 4 days later and I have never received a call back from no General Manager or any other staff which goes to show they are not willing to resolve any issues that come up after you purchase a vehicle from them. All talk and no resolving action on their part just pre -typed message saying how "disappointing they are to hear of my experience was" but yet my experience continues to be disappointing from them. Absolute Sad!!!! read more

Ladies, if you want to be treated like a child, this is the place to go. I've been a loyal customer here for two years and went in for a simple oil change. A service tech I never had before told me I needed to replace my brake fluid. When I asked why, Timothy Brewer smugly explained that the "B" in my B12 code stood for brakes--in a very condescending, "I know better than you" tone. For the record, that code has nothing to do with brakes; it simply means the car needs an oil change. Instead of giving me accurate information, he chose to mansplain something completely wrong. read more

On Monday, August 11, 2025, around 11:00 AM, I came in for a scheduled oil change appointment for the 50 dollar coupon. During my visit, Alberto persistently tried to upsell additional services such as fluid replacements and a tire rotation, despite me clearly explaining multiple times that these had already been recently completed--even if it wasn't reflected in their system. His approach came across as very condescending and dismissive. I ended up waiting nearly three hours for my car to be serviced. During that time, I was informed that my car battery was dead and needed replacement. I immediately raised concerns, explaining that my battery was less than a year old. Despite this, Alberto insisted that the battery was bad, attributing it to Arizona weather. I pointed out that my vehicle is kept in a climate-controlled parking garage and the battery hadn't even been through a summer yet, but my concerns were brushed aside. When I got back into my car, I turned it off and on several times and noticed that the dashboard would not even turn on when I inserted the key in the ignition. I called AAA and waited for an hour in the parking lot. Before AAA even arrived, I tested the car again--and it started without any issues. Once AAA tested the battery, they confirmed it was in perfect condition. It is clear to me that either the battery was intentionally drained or mishandled in an attempt to upsell me a replacement I did not need. I was even shown a diagram falsely indicating my battery had failed. This experience reflects extremely poor business practices, and as a result, I will not be returning. I am also considering taking legal action based on this incident. My Push pins and clip to hold the engine hood rod was missing. They also left there plastic in my car read more

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If you are planning on purchasing a vehicle from this dealership (DON'T) buyer's beware, because once you do service department will treat treat customers like dirt, simply ask service service advisor (David) who recently treated a customer like of no value and totally no respect for the customer concerns on nose coming from his new 2025 vehicle tire/rim area. the vehicle is still under warranty but (David) advisor refused to service address the issue and wanted to just grease the hubcap and stated to take the vehicle to Honda Superstition for further repairs , let me also if the vehicle is New and under warranty they need to address the issue not send you to another dealer. Service advisor ( David) walked out of his office box Cooky and rude , I will take vehicle elsewhere , I lost my trust on this dealership and will never purchase another vehicle or service it there again. advisor David you destroyed my trust with your poor attitude and unprofessional service period. read more

We purchased a new Honda Accord Touring Hybrid. Upon delivery, there was a small nick on the front bumper. The manager noteded on the We Owe document the damage and assured us they would fix it and give us a loaner car for the few days needed. TALK IS CHEAP! Do yourself a favor and drive a little farther to another dealer. read more

Salesperson kept pushing for a deposit when I looked at 1 vehicle. I told him right upfront I am JUST looking & I wasn't even sure if I wanted a Honda. (1.4 M Honda are being recalled - see NHTSA website.) And WHY does this dealership charge $600 for tinting that was applied at the factory & not by the dealer? Also, FYI, because an older person comes in person, it doesn't mean she is stupid or does not use the internet! read more

SERVICE CENTER LOST MY CAR IN THEIR CARE AND REFUSE TO TAKE ACCOUNTABILITY. It's very unfortunate to see this dealership go downhill and lose its respect for customers, especially young women like myself. I purchased a new car from this location about 5 years ago and I have always had my car serviced by their service center. Within the past year, I have had the worst experience with the ENTIRE service center. I was harassed by a service advisor for not leaving him a 5 - Star review and told that my decision is affecting the food he puts on the table for his family. Mind you I gave him a 3 - Star review because my appointment was for an oil change and he told me that my car was in terrible condition and needed a $3,000 fix, and that he could no longer accept the oil change coupon the dealership mailed me the week before. Mind you, I was constantly being asked by the SAME dealership to trade my car in because it's in great condition. Last Fall, I went in for a recall service and left my car to be serviced for 6 hours, only to be called and told they never had the part in stock. I understand inventory issues happen, but as I go to pick up my car I was told that my car was lost. I waited for an hour for 5 different people from the service team to find my car all while arguing with each other in the process. I tried to be understanding, but my service advisor, Kyle, didn't inform his manager who wasn't in the office at the time. A week and a half later I had drive to the dealership to inform the service manager, Steve Klemeneic, of the issues which he didn't seem phased by. Since November my service advisor has lied stating that he has been returning my calls and they we had follow up calls schedule for the recall service. So again, I got Steve involved. I've been playing phone tag with Steve and his team since trying to find a resolution to this treatment and even visited the location a few times to speak with him in person. It's interesting to see how easily ignored you are once the dealership really messes up. I get that sales people are grimy and try to get money out of you, but losing someone's car with no accountability is negligible. I am grateful that my car was found, but I share for those who are considering services lead under poor, grimy management and employees at this dealership. Don't go here if you want your car to be vulnerable to their negligence. UPDATE 1/29/25: I finally get a call back from the Service Manager Steve (probably for my review and for putting a complaint in with another manager at the dealership). Instead of addressing my complaint , the call turns into a 30 second call of him yelling over me trying to talk to him and then I'm told, "you know I don't have to help you right?" So please, please DO NOT BUY OR SERVICE YOUR CAR HERE. The dealership has negligent management who will not be accountable for how they treat you or how their team treats you. read more

AutoNation Honda Chandler - Autonation Honda Service Center - Car Dealers Near Me - Chandler, Arizona

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