Many years ago, I found that this dealership's repair shop was a good place to do business, and the prices were reasonable. After their excellent service advisor left, I followed him to his next gig. Flash forward to about a month ago, and I discover an 180 degree change at Nissan. It's almost as if this company doesn't want any new business or repeat customers. It was impossible to get anyone from the service department to return telephone voicemail messages, let alone answer their phone. So, I gave up after trying to communicate with this business after several unsuccessful attempts. Instead, I found an independent car repair shop that was eager to help me, treat me like a real customer, and get my vehicle quickly and properly running again. read more

Customer service is not average or above possible updated or more training could be needed. Customer rep did not introduce themselves ( name) nor know how to look up my points ( I know I had some to use). I hope the actual repair / service on vehicle is above average. Disappointed is an understatement i have been coming here since 2011 and can tell new mgt/ new ownership. Does not have the same values as 2011 or of the Nissan corporation Do better read more

I went to look at cars last weekend. On the proposed invoice, they added "Appearance protection and dent protection." I did ask if it can be taken off, I was told no. I was told a 3rd party comes in and adds that to the vehicle. But the small print says "Appearance, Windshield, Theft and Dent Protection coverages are optional." It was an additional $2000. Read before you sign. read more

One of my hubcaps came off my Nissan, so I called and visited with with Barry in Parts department. He was unbelievable, he said he had one in stock and I could come in and he'd actually take it out to my car and put it on, when I arrived he was on break and Greg assisted me. I gave him the information Barry gave me, including a 10% discount. He processed it. Greg actually went to my car and he put it on. I was blown away. I didn't have to stand in line etc. Everything processed quickly. I highly recommend this location and dealership. read more

UPDATE. The new manager is great. She actually took the time to call me and make things right.

I wish there was an option to give it 1 star. We bought this vehicle in May, and it has been in the service department, undrivable, longer than it's been on the road. We cannot even get ahold of the service or sales managers for assistance. When I call, I am blatantly lied to. The managers are constantly 'on vacation' or 'unable to receive your calls' and of course they never call back. They have had my car for SIX weeks now, and it is under warranty, all they have to do is fix an issue that they diagnosed after week one. This place is so poorly and pathetically run. Please do yourself a favor and do not purchase a car there. read more

Do not by from this company they do not stand by anything they say or any additional warranties they sell you. This is not the first issue I've had with them if they were the last dealership on earth I would not buy from them. read more

I have had a good experience at this dealership, I bought a car here in 2013, but the last here was to get a car for #1 son. Terrell was my sales dude and did a fine job. I appreciated the fact that he wasn't pushing us to buy (I hate that) something we didn't want. I really appreciate all the effort the team did in order to make sure we left there with a car that was just right for Matt. They've been at this location for over 5 years and have a big selection of new Nissan's plus a lot of used cars, trucks, and SUVs. I haven't had any experience with this service department but a friend had some work done there and was very happy with everything. Bottom line: This is a good place to shop for a new or used car, Recommended read more

AutoNation Nissan Memphis - front entrance - Car Dealers Near Me - Memphis, Tennessee

I had a horrible experience at this dealership. I brought in my 2022 car to be assessed to sell it to the dealership. The used car manager took the vehicle for ~15 minute drive to evaluate the car. When he returned I got into the vehicle with alerts going off of flat tire. I checked the tire and it blasting air out. I went inside to ask him what happened during the test drive and if he had hit a pot hole or what. He accused me of bringing it in that condition and that my intent was to blame them on it. He also got escalated and tried kicking me out of the lot. (Keep in mind the tire was blasting air out. The air coming out was audible and we had waited over 30 mins at the dealer before he even went outside to look at it.) I had to call the police to file a report because they refused to take responsibility for the damage they caused my car while they drove it. They broke my rim and it's costing me a lot of money for just visiting this place. I would not recommend anyone doing business here. read more

AutoNation Nissan Memphis - Car Dealers Near Me - Memphis, Tennessee

My daughter car needed some maintenance so I called to have inspected. After figuring out what could be done, they started getting the car information only to tell me they won't work on it because it is a nissan over ten years old. So a nissan dealer won't work on a 2010 Nissan Rogue? I was told other dealers will work in them but they are all much further away. I would give a one star but at least the person talking to was apologetic. read more

I would never do business with this company after what they are doing with the new Nissan Z. This is shady and unacceptable business practices. If you can't be trusted to sell at the stated price then you certainly can't be trusted to provide someone with a reliable car or maintenance. read more

AutoNation Nissan Memphis - Bad Business, Broken Contracts - Car Dealers Near Me - Memphis, Tennessee

Horrible experience! We drove 3 hours on a Sunday to test drive 3 models. Jim, the salesman, had zero interest in helping us. After driving the first car, he said this is awkward, but you should go test drive the other models closer to your home. Seriously! I asked if he could have someone else help us. He said, "Let me check." In the manager's office, I could see three men standing there. After 5 minutes, we left. I'll take my cash and spend it at a dealership that offers good customer service. read more

I wrote a review October 3, 2023 regarding my experience at this dealership. Sometime later, I received an email that the general manager requested I call to speak to him about my complaint. I did call, was put through to his voicemail where I left a detailed message with my phone number. To this date, I have not received a call from him nor anyone else. This just further confirms that this dealership does not care about poor customer experiences. read more

Considered buying a car from them, they had me fill out a credit application telling me they were going to show me an example of the average person's credit and how payments would look on a certain car with that. I reiterated to them that I didn't want to see it with my credit, I only wanted to see the average. They ran my credit anyways, didn't tell me, and when I noticed the hit on my credit report, they blamed me for not reading the document. Well sorry, I blame them for having me fill out a form and lying about their intentions. And I don't remember the head finance woman's name, but she needs to learn to not speak over people when they are calling and trying to figure out what happened. She was very unprofessional and rude on the phone, not allowing me to finish sentences or even get some sentences out. The sales manager and the sales associate I met were extremely nice in person. However, they also should have made it clear what was happening, and they didn't. All around bad experience, however Tasha is a very kind sales associate and I hope she finds a better car dealership to work for. Never going to do business with Autonation dealerships because of this. read more

I was interested in buying a new 2024 Nissan Pathfinder SL. I drove the car and the dealership valued my trade in. They made me an offer, and I made a counter offer. The sales manager ( I think his name was Lee) told me he would work on the numbers and give me a call. I never heard from him. Very unprofessional. read more

purchased a 2015 KR Ford from them in march 2024. Drove the truck around a predetermined route, upon returning to the dealership the salesman removed the key. I didn't think much of that at the time, but upon looking back I understand why. Seems that after the truck gets hot and heat soaked, it rattles on start up. Now I understand why the keys were removed after the test drive. Oh! And their 5 day warranty is a joke, all they have to do is keep promising they will get in touch with you for 5 days, then the return policy is null. Just remember this before you buy from them! read more

I purchased an SUV here on 6/27/2022. It is now 9/3/2022 && I still don't have tags for my vehicle. What I received instead was notice that AutoNation took it upon themselves to TRANSFER tags from a vehicle I've owned for 8 years, to the SUV I purchased in June. This was done without my permission, authorization, or a request from me. As I still own my car of 8 years. I did not trade a car, I did not sell a car. I simply went there to purchase a vehicle, && expected proper registration && tags for THAT vehicle. So recap. After 3 months of back && forth && receiving no tags && registrations for my vehicle... the day that I was called && told that my tags had arrived, I actually received a transfer notice, saying that my current tags to my vehicle or 8 years, now belongs to a truck I just purchased three months ago. AutoNation's solution? That I, as the customer, can go to Shelby County Clerk's office && have them re-issue tags for my car of 8 years, && then remove those tags && put them on my new SUV.. They also offered to pay for my tags, once I go to get them.. MY TAGS ARE FREE, I AM A DISABLED VETERAN. Which they are fully aware of. So to offer to pay for something that is free to me is just another slap in the face. Nothing that THEY can do, it is on the customer to fix their issue. Take time from your job && life to go sit && wait for tags. When all you should've had to do was receive tags && registrations from the dealership where you bought your car. In addition, I had to leave my newly purchased SUV at a repair shop for six weeks, because the 125 point inspection that AutoNation does on their cars is non-existent. They overlooked major malfunctions of safety features, that I then had to take 6weeks from my time to wait for the repairs to be done. On a truck I just purchased. The repair shop said "there is no way that AutoNation did a real inspection, && missed such an obvious problem" to which I agree! They also stated that the truck I purchased was in two accidents, AutoNation claims to have no record of it... After six weeks of waiting for my truck to be repaired && released (after only owning it for 8 weeks at the time)... The repair shop called to tell me that (when trying to use the limited warranty from autonation) they were told by the insurance company that AutoNation never submitted any paperwork for sale of the vehicle, to activate my warranty... WHAAATTTT!!! After 8-10 weeks... no one had finalized any paperwork or submitted warranty paperwork. That added more time between me && my newly purchased vehicle. Because I had to call && call AutoNation to have them submit the paperwork. Which took them literally two days to do, && I was told that It is actually an instantaneous process. That added more days on repair, to order parts && actually do the work. ALSO.... !!!! Not to mention that my bank (where I have my auto loan) has been contacting me, stating that AutoNAtion hasn't submitted the title to them. So as far as they know, I took a loan out to buy a vehicle && never purchased it.. three months later....!!! This place charged me $600+ documentation fee, just to drop the ball on literally every piece of documentation. The managers have offered me NOTHING but dry apologies for "my inconvenience" && brushed me off as if this is minor. I wouldn't recommend this place to anyone who values their hard earned money, && irreplaceable time. Thank you for reading. The ONE silver lining is the Sales Person, Pat. He has gone above && beyond his call of duty.. to try to alleviate some of the stress caused by his incompetent coworkers. I really pray that he is offered a better position outside of AutoNation, because he is the ONLY reason I didn't walk away completely. Without him, I truly don't see them making much money. The whole staff is missing vital screws.. If you know what I mean. read more

Update.....it has been a couple of years, no response from my last review. But they still have me on their email list and send me updates. SMH. I unsubscribe! read more

This dealership is the worst one that i have ever dealt with i took my truck and traded it for an suv the they have owed me money for three weeks now i had a title loan on my truck and they know they are getting the title from the title loan company but still refuse to give me my money they have cost me the privilege to see my son play at the state championship for band the manager acts like its no big deal refusing to answer my calls he will only answer a text then it is short and rude the sales person acts like i dont exist after the sale the sales manager lied to me and said i would have my check monday or tuesday thats been three weeks ago i will never buy anything from autonation ever again call corporate over a week ago still have not received a phone call from them they have shit for customer service stay away from this place at all cost read more

Visited this location on 08/24/17. I was about to make a purchase until l spoke to the General Manager. I will NEVER recommend this Dealership to ANYONE. The General Manager is extremely rude and tries to talk down to customers!!!!! It's fair to say this location could profit from a few Customer Service Management Courses. read more

This is one of the worst places to buy a vehicle. A 2016 Ford Focus had been traded in while I was at this dealership. I bought it. I had the vehicle only for a month before the transmission has to be replaced. It had to be taken to AutoNation Ford. This is going on the second week and I have no replacement vehicle or can get a status on progress of mine being fixed. read more

After I wrote this review I was contacted by the GM Ed, asked me to bring the car in, I replied no way, it is being repaired by the reputable Wolfchase Nissan service center. Do not buy a car from automation Nissan or service. I asked him to review all the repairs that have done and reimburse me for the repairs that I had to redo. Guess what he never got back to me. They have no concept of customer service. read more

The absurdity of this interaction is appalling. I needed a simple tire replaced. I called and asked about pricing. I was given a price and made my decision on that premise. I have a principle issue with the business practices of this service location. Whatever is fair, I will pay...just be honest about the price. I came to the dealership to avoid shady business practices. Undisclosed incurred expenses are an indication of shady business practices. That stated, I would not recommend this location. ...Then they forgot to return my spare... read more

I had had a problem with my last Nissan and I ventured out for the first time in my life. After a couple of years of missing having a Nissan, I gave a call and spoke with the GM about the problems I had had previously. He told me to bring my car by that night. I was severely upside-down, knew that he couldn't do anything, and had to work late. He said come on anyway. I went. My sales rep was John but I needed to talk to the GM for assurance. The guy pulled off a miracle. After what I had been through with a 2014 Altima, it took one. The guys were absolutely spectacular to work with. I've done business with them 4 times since 2008 and I've even brought 2 family members and a friend here to buy there vehicles. Before the Altima, I had had a Platinum Series Murano and I was feeling that craving again. I didn't have high hopes though. Was here til 11pm and left in a Platinum Series Pacific Sunset Murano. Talk to John, Alaina, Brady.... any of these folks will work their busts off to help you get into an affordable car. I've had 2 Sentras, 3 Altimas, 2 Maximas and now 2 Muranos - 5 of those from this dealership. Consider these folks if Nissan is on your spectrum. If it's not, it should be. This dealership does not have a great selection of all wheel drive vehicles so I'm giving 4 stars instead of 5. But you can't beat the service and the honest dealing of the people that work here - and you'll appreciate their loyalty and hard work. Great job, guys! Put lots of Nissans on the road! read more

AutoNation Nissan Memphis - Great showroom is just the beginning. - Car Dealers Near Me - Memphis, Tennessee

This place was better when John G. was a service advisor. Mark L. took care of my car when I arrived. He got me in and out quick, too quick I think... not good! I needed an oil change at 60,000 miles, I could care less for the multi-point inspections that dealerships perform, however it is like the techs did not look over anything on my car and simply checked the "ok" green boxes upon returning my car. The last time that I had my car in for service, John G. made sure that all points were covered on the list, and I know that a few of my fluids and brake pads are not in the "ok" green zone and need replacement. I wouldn't trust those techs again, and I will likely will take my business else where, nor would I recommend my fellow Nissan owners to this dealership. I think the techs forget that there's a window from the customer waiting area in which we can see how they work. I agree with the other review here, Mark is not too friendly of a service advisor, did not even get a "thanks for coming in, have a nice day" when I left. read more

Like, who really likes going to dealerships to get their vehicle serviced? Anyway, this place is rude. From phone calls To the service you get when you get there. The lady who scheduled my appointment rude. When I got to the dealership for my scheduled appointment, the technician who was suppose to be there to help was out and no one felt they had time to take care of me. Finally a man stepped up to help and although he was very nice and attentive once my car was taken back, this place still left a bad taste in my mouth. No free wifi in waiting area- even though it's advertised as having it. The shuttle does not run on weekends and when it does, it only drops off within a 10 mile radius and will not pick you up. I have dealt with several dealerships before and by far this one is the worst. read more

After we talked to them more and let them know what we thought of how they were handling things it has improved. The car a friend had may be fixed, they have kept in touch with her regularly. Another update - Nissan has agreed to replace the car, but the dealer is dragging its feet and using up the max amount of time they have to give the replacement. And in the meantime, they had said she couldn't even use any of the extended warranties that she had purchased in the meantime. They finally agreed to it. But everything has been an extremely stressful hassle. read more

I was invited to call the General Manager, Jeff Smith, to share about my experience there. I did and Jeff apologized stating that there was a "perfect storm" of events happening when we were in there trying to get service (employee issues, vacations, etc.). He said he could personally come by the day after we talked to deliver and put on the cap for the hub cap. I accepted his offer. Instead, though, the Service Manager, Angela showed up and replaced the cap. I was disappointed as I was left with the impression he was going to hand deliver it - now that would have been service! Oh well, now Wolfchase Nissan is getting our business as we had yet another nail in our tire yesterday (darn these Memphis roads!). So far so good with Wolfchase Nissan - David was honest, upfront with all costs, attentive, cost effective (no price jockeying like Auto Nation with Jim Keras) and had timely follow through. My husband was in and out in no time. Finally! Folks are right...three times a charm! read more

Damaged the wheels on my vehicle then the GM insisted it couldn't possibly be from them. Offered to touch up the paint but agreed it would look good. 4 calls to AutoNation HQ over a month and still no return call. read more

I have had the worst experience in car buying at this location. I purchased my car last year and I have yet to get all my issues resolved with this company. I love the Nissan Rogue and decided to go in and purchase it, as well as trade my Honda in at the same time. It's been over 3 months and they have yet to paid my trade loan off. They told me that they were making the first payment on my car and a month later I call Nissan to pay my second month and customer service told me that they have yet to receive my first one and it's late. Never pick up their phones when you call, when you go up there they act like nothing is wrong. Don't go to this place!! read more

In and out. Diagnostics was quick and problem solved. Shelton was great! They didn't get the truck wash voucher so no 5 stars as that means my visit was perfect. Nearly perfect though. read more

I purchased my car here, first NIssan. My sales professional was good. Then came a horrendous service experience. So much so I reached out to my salesman to complain and to get help and he said, "sorry it's two separate companies and I can't help". Well that clinched the poor service experience. 1. Smoking, smoking and smoking near my car. Plus techs smoking breaks right by the car drop off area, so much smoke. 2. Not being helped in the order of arrival, why did I have to wait? I was there before the "man". 3. Techs clothing was dirty and left smudge marks on the dash where their knees hit (when they entered, I'm short so seat was pulled up). Never cleaned, returned with dirt marks all over my ivory leather. 4. Dirty hand prints on my car steering wheel, door...... she was new, had less than 1,200 miles on her 5. The level of knowledge wasn't what I expected at my first visit. Steer clear of this dealership. Now going to Wolfchase Nissan. First impression....service and personnel top notch, free rental car since the car is still under warranty. From a NIssan car standpoint I need a new gas door release cable and a new side mirror camera. They needed to be replaced at about 6,000 miles (I have 10,000 miles now and it's time for an oil change). I hope she comes back in good shape. read more

I have a 2012 Nissan Versa that I bought at that dealership less than 4 years ago. Car needs service is undeliverable. Service dept is just a bunch of jerks talking down to you. This is not a place to go for any reason. Stay Away. You'll be glad you did. read more

AutoNation Nissan Memphis - Look at this !!! This is a Nissan and they state they don't work on Nissans. Just stay away. - Car Dealers Near Me - Memphis, Tennessee

Whatever you do when you purchase a new or used vehicle from this facility, do NOT look for Autonation Nissan to assist you with a good or great purchase. The sales personnel need to look elsewhere for honest sales work with honest managers!! Poorest decision I ever made! My mistake was not immediately taking the car to a mechanic for a diagnostic evaluation within the 7 day grace period. Lemon, lemon, lemon..bad choice on my part! read more

Never get your car serviced at a Stealership (Dealership). Dealerships make their money servicing cars not selling them and this dealership is no exception. From the Service Rep (salesman/women actually) all the way to the General Manager. Nothing but con-artist. I waited at the Dealership for two hours to speak with the General Manager just for him to counteract everything I was trying to tell him with a lie. He's a former car salesman...go figure it's what he's accustomed to doing. My complaint didn't get resolved instead the GM sent me packing because he got upset that he couldn't pull the wool over my eyes with his lies. Basically I was charged hundreds of dollars, told my car was fixed when it wasn't, and in the end they tried to charge me hundreds of more dollars to fix what I told them the problem was initially. Your best bet is to find yourself a trustworthy mechanic who can work on your vehicle instead of taking it to a Stealership. You can always order parts online for much cheaper than what a Dealership charges not to mention you won't have to pay insane labor cost. These types of places have a ton of mouths to feed so they are going to do whatever takes to make a dollar. read more

I purchased a vehicle from AutoNation Nissan Memphis 8/15/2015. The sales manager, the sales person and the finance manager were all polite, nice and made sure that I got the vehicle I wanted. They also made sure that all the questions I had were answered and if they didnt know the answer to something, they were honest and told me that they would find out. They did, and got me the answer a shortwhile later. Every person I ran into also made sure that I found what i was looking for and offered me water and offered to answer any questions even though they weren't working with me. They were not pushy, over bearing nor chasing me down in the parking lot. I felt EXTREMELY comfortable and had a VERY pleasant experience. I never really write reviews, but I felt this time really warranted one. I love my new car and love the service I got from EVERY single person I ran across. The general manager also remembered my name and had small talk conversation as we would cross paths. Great Experience. I recommend them to EVERYONE. Also the prices of their vehicles were VERY VERY competitively priced. I did my homework and research before I came in and compared prices and vehicles within 200 miles of the memphis area. The comparable prices of their vehicles of the exact same car and similar mileage was about 2000 less than everywhere else! Thats why I initially chose to visit there, but the way everyone treated me solidified the deal. Thanks AutoNation Nissan of Memphis!! read more

Sales and finance team hustled to make the deal on a special lease term that was expiring and was able to drive off with the vehicle fairly easily. F&I team had an understandable issue and promptly addressed it which was appreciated since they covered 1st mo. payment. After that time, my sales person dropped the ball on getting plates out. Got more follow up from him to write the review. Has to drive with an expired temp plate for 13 days. So 3 stars overall it is. read more

This place will over charge you for a fix. Ran over a pothole and need the rim fixed and a new hubcap. They first said it would be $235 then when I went to pay they said it was $535. If you go here ask for a copy of the quote because they will switch prices on you. read more

My service representative Chris Jones was awesome. He was busy with another client when we arrived and immediately made it up to us with fast and courteous service. I would recommend him any day. read more

After posting a complaint, Doug the service manager and ken my service advisor apologized multiple times for the behavior of the manager I talked to in the previous review. They went out of their way to correct the situation. Ken even went as far to give me his personal number so I can contact him for future maintenance needed on my car. I will be sure to contact the service department directly so I will not have a repeat of the previous issues with the sales department. read more