they over charged us and we are going to have to fight the charges. be careful. we rented the car…read morefrom july 7 to July 18th. Be careful. Ripoff artists.

1 hour wait so far. 2 people working with 0 urgency. This isn't the first time this happens here…read moreeither (rented many times). Meanwhile, all the other rentals have seen all their customers that arrived way later than us.

Horrible expierence !! Ordered a estate station car which I…read morehave rented multiple times at Copenhagen airport so very aware of size When I got there was told I was getting a much smaller car a sub compact with 69000 km and had quite some damage to the body and windshield. I told them I wanted car I ordered and needed size as had 4 people with luggage and car I was getting was to small. Was then told if I wanted a estate waging it would be an additional $250 more for the 8 days and if I decides to cancel no guarantee I could get a refund.at this point I had no choice but to take car I reserved and pay the extra $$ As they almost laughed at me when I had to accept there terms almost like knew exactly what they were doing, Felt this is bait and switch and extortion

Keep your credit cards away from this business…read more During the rental process at this place both of my cards were denied and i was told by the staff that they are invalid. In the end it came down to their servers not working, because of this the rental process took 30 minutes to complete. I paid for the rental in person on the spot, after a few weeks after the rental an email came asking me to pay for the rent online. Only after writing an email saying that i've already paid the emails stopped. A month after the rental an email came saying that i've been fined for speeding. The email didn't have the fine document from policed attached. I had to ask for it, and before i was able to see and aknowledge the fine the employees tried to charge my credit card. Sixt then insisted on 'fine administration fee' being paid even though the administration was so botched by the employees. I pointed this out to an employee with whom i communicated over and over, he didn't care at all.

The following review reflects my opinion of my experience of renting a car from Alamo in…read moreCopenhagen. I flew to Copenhagen in January 2018 as I was attending my mother's funeral in Malmo. As I needed a car to drive to the cemetery, I decided to rent a car. Having previously booked all my car hire almost exclusively through either Avis or Hertz, this time I decided to book via Expedia and found a good deal with Alamo at Copenhagen airport. I had never used Alamo before, but was of course aware of them. Alamo is a US car rental company and is today owned by Enterprise Holdings, the company that also owns Enterprise Rent-A-Car, National Car Rental and Enterprise CarShare. Enterprise Holdings is owned by the Taylor family. The word Alamo has links to America's cowboy heritage. When I arrived at the Alamo counter, I was greeted by Stefan, who proceeded to talk through the car that I had booked. Inevitably, this involved trying to sell add-on services to boost the rental fee which seems to be standard practice (google "6 Confessions Of An Alamo Car Rental Agent). As I had taken out car hire excess insurance, I declined all the add-on insurance offered by Stefan. Stefan insisted I would need winter tyres, as I was travelling to Malmo - in fact, Swedish law requires winter tyres to be fitted in wintry conditions (when there is snow, ice, slush or frost on the road). Weather conditions were mild and forecast to remain so, and the car itself was only booked for 36 hours, so I declined. Stefan then told me it was a legal requirement that I pay for additional roadside assistance protection since I was taking the car to Sweden. I was not aware of what the legal requirements were, so accepted this, but I have subsequently become aware that this too was optional and should have been declined. I was then offered the opportunity to rent satellite navigation equipment by Stefan - since I knew where I was going, I declined this option. This offer was made to me whilst the keys to rental car I had booked were on the desk in front of Stefan. When I eventually got to the car, I saw it had factory-fitted satellite navigation as standard. Classy move. The car that Alamo provided me with was a white Nissan Qashqai (registration BV27534). When I arrived at the car itself, this was parked in a narrow space in a dimly lit indoor car park. I was short of time but quickly checked the bodywork for any obvious damage before setting off. With no damage spotted other than that already marked in the rental agreement, I was on my way on my short and uneventful journey to Malmo. During the rental period which lasted 28 hours, I drove a grand total of 90 km. I drove to the hotel to drop off my luggage, parking in a wide bay with no cars alongside. I then drove to the cemetery to attend the service, parking in a near-empty car park with no vehicles alongside. Overnight, the car was parked in the same wide bay at the hotel indoor car park, with no cars alongside, and the following day I drove the car back to Copenhagen airport. When I returned the car to Alamo, the check in person (Noemi) immediately began at the rear right side of the vehicle and promptly "discovered" damage to the plastic rim above the rear wheel (slightly detached from the body work) and I was then informed that I would be liable for the repair cost, set at a minimum of 3000 Danish kroner. It was described as a hit-and-run accident. I am 99% certain that this damage did not occur during the time the car was in my possession. Whilst I am insured, I would like to share my one and only experience of renting a car from Alamo. The memories of the death and funeral of my mother will forever be tainted by my experience of renting a car from Alamo.

Kastrup airport , Worst office ever! I rented a car for 1-1/2 brought it back with a small scratch…read morewhich i was not sure i caused because i did not check the car at check our and the scratch did not affect paint job at all . Manager was suppose to investigate, never received any feedbacks except a charge on my amex for the scratch for 4,000 dkk (550,00 euros) i have been renting worldwide and never been treated like this!!!! Stay away from it!!!!

The office is shared by Avis and Budget. I don't know about Avis but Budget service is horrible and…read morethey are super slow. It has taken us 30 minutes and we still don't have the car!

MAKE SURE YOU DON"T LEAVE UNTIL YOU GET A RECEIPT!!! I asked for a receipt when I dropped off the…read morecar and they told me they would email one to me. I find out later I was charged an additional day plus extra for filling up the car with gas, which I did right before dropping it off. It took almost a month to receive a refund for those extra charges. I believe one of the employees took the car for a joy ride and passed off the charges on me. Do not trust this location; very sketchy.