It has been almost 7 weeks and I am still waiting for my deposit of SEK 8000 to be refunded. Rented…read morethe car at Europcar May 2-5 in Munich! After contacting customer service, I was informed that it could take about 2 weeks for the car to be returned. After 7 weeks I still have not received the deposit back. Can't imagine ever using Europcar again.

Europcar features slow, rude staff that see you as an ongoing source of funds that can be billed…read moreagain and again for frivolous claims after the car is returned.

Booked rental car via Dollar website: prepaid everything included. When arriving I was faced with…read morean insurance requirement, while I was of coursed completely covered by my card and by my insurance. Insurance requirement exceeded the rental cost by 2x. Be very careful booking here and definitely read the fine print: prepaid means nothing in Germany.

One of worst businesses I have ever dealt with.....wrong car provided inspite of booking one month…read morein advance and not so much as a "sorry".....instead the staff were extremely rude with a "I don't care" attitude...........avoid at all costs.

We rented a car on Maui for 11 days, and everything went smoothly; we didn't have any issues…read more After we booked, we learned they partnered with Alamo. We loved that they had the best price for the same services. Everyone we spoke with was friendly and polite. We had an initial booking issue due to a seasonal discount code, but they were able to merge our orders. They were prompt with their response and help. We loved how they covered all the insurances and extras without having to worry about anything happening on the road. The online process is fast, and the payment link was sent to us within 24 hours. The cancellation policy is reasonable. We were very pleased with their service and look forward to booking a rental car through them again in the future. I think this was our 3rd rental through Sunny Cars. The car was clean and worked well, and the process to pick up and drop off was easy. The car had A/C, all wheel drive, plenty of places to plug in your chargers, you could connect your phone to the car for directions, it had a nice screen for navigation, plenty of washer fluid, and didn't go through a lot of gas despite being an SUV. It was a comfortable ride and fit all our suitcases.

Problem? Service and the fact that the 2 rentals we did with hertz resulted in overcharges for…read morepreexisting damage. Cars were handed in with minimum usage and in the exact same conditions (one of them was picked up in the morning and returned that same evening, the other was kept for 2 nights). We got insurance through a third party and they are just looking to squeeze us for more money. Greedy company. Dont do business with them.

I needed to book a specific car on a specific time to start vacation under a tight time schedule…read more Clerk did call me 4 h ahead offering me a to be upgraded car which means on top plus 250€, which I refused. As my wife needed to catch the car, only the upgrade car was available to be booked with additional insurance only. Having kids and all set and done to start under pressure, there was no chance to start discussing for alternatives. This was a 250€ plus "fun" on top. Basically, if you need to rely 100% on what you booked, don't go Enterprise car rental.

Worst car rental place I have been too. Didn't have the car we rented. Said we were getting an…read moreupgrade...is a Ford really an upgrade from a BMW?? No compensation given. Wouldn't rent from here again!