Warning: highly incompetent and arrogant. " your car will be there for you at 9 am" it started…read morefriendly. No question when would you like to pick up, no mention that you have to pick up at that time but then when you pick up : the car is gone. "When you have an appointment at the dentist at 9 you can't come at 11 either". Only that no one told me that is an appointment! I rent from Enterprise in US and my car is there when I need it. I set the time . But that was only the beginning. It went downhill from there. I had to come back at 5.30 PM to get a car, I was there at 5 PM and received a car and an apology. I wanted to rent for more than 4 weeks but was told 28 days is the max. Then a new contract is needed. No mention that/ how I could do that by phone, which is possible. On day 27 shortly past 9 am I receive a phone call, i am 500 miles away . I should be there to return the car. They had also called my home address to tell the cleaning lady of my 96 year old mother the same thing. She then called several people to tout it out . There was no authorization to talk to anyone but me. I told them I had picked up at 5 pm and that is my return time not 9 am and also day 28 is tomorrow. But: " your contract says the 14th, you signed this ". I had made my intentions clear that I want the car as long as possible but the person just decided the 14th, not the 15th. I had to power drive there, 500 km, to make the 5 pm time that day instead of enjoying my last day of vacation! No apology. " your contract says should have been Here at 9 am. Your contract says that. That would have helped us. We had a problem because of you ". Who needs to serve whom? But it got worse. Trying to extend my car rental turned out to be another problem. For 4 Euro more a day I wanted to keep my fully packed vacation car to the 24th. But suddenly the day stolen and added to the week made that more than double. Instead of 32 Euro it became 78euro " now you moved into the weekly" was the explanation. I changed to the other car,moved all my stuff. No responsibility taken for changing my desired date , no apology, but another consequence of their disrespectful, self serving attitude toward the customer . But it got worse:!!!!!!! There was damage to my rental car and I have to pay 1,200 Euros. I did not damage the car and there had been no walk around pointing out anything at my pick up! " not needed because we do that before we get the car to you, cars get meticulously inspected at check in and cleaned " The car I had to switch in was totally dirty on the outside! So no, I don't trust that statement. At the airport no one walks around the car with you, was my lecture. I had to sign over 1,200 Euros to get a car to drive home . Now I have to fight them with my credit card. Save yourself a very negative experience. I am still shaken as you may notice. Don't ever rent from them!