What a Dostoevsky-like experience ! I went into this store yesterday and told the counter girl, I need the equivalent to an Exide 96RC battery. She asks, what make and model (there was a reason I didn't want to divulge that) ? I said just cross match the battery - I need a 12-volt automotive battery equivalent to an Exide 96RC. She said, we don't have Exide batteries. OK, look up the match ! It went around like this for a few minutes then I said, OK, it's a 2006 Ford Escape Hybrid. And she totally freaked ! OMG ! OMG ! Hybrid ! We don't have hybrid batteries ! Just give me a 12-volt automotive battery for that SUV. We don't have hybrid batteries ! I walked away - what else could I do ? read more

It seems Autozone is shifting toward the dark side in handling its customers . Three days earlier a purchase of two fuel filters ended with both being returned. Upon return a mystery developed around a vanishing receipt ; however the sales clerk was able to located the sale on their computer verifying the sale for the exact day three days earlier . With that sales information the clerk was ordered to refuse a refund ; it seems to be a Zone policy . The clerk commented ; " These items are not warranted anyway " ! Basically an ominous statement as to where you stand in the Zone store ; your a fool and an idiot as you do not understand our policies and we understand your present predicament as our policies set our customers up before their arrival . read more