Excellent service by very pleasant polite people, who wanted to help. Years ago, I had a spotty experience by a couple guys who didn't know how to interact with mature adults, or they were having a bad day, or just not in the right jobs for them, or they were burned out by some of the undesirable customers these stores must get from time to time. Since then, a decade ago, EVERY TIME I go into this Auto Zone the staff asks if they can assist you, are nice people, polite, even the young ones, and intend on making your trip in as pleasant as possible while lending their expertise to insure you get what you need, find what you're looking for, and that it's the right part. The older mature manager seem VERY vested in insuring your trip into his store goes just as business should. I could care less if someone stayed near me as I looked for a spark plug for my Echo weed wacker, and I bet shoplifting in a store like this DEMANDS they keep an eye out. People today too often have zero conscience about stealing and I don't AT ALL blame them if the staff seems to be nearby. Good for me, the customer, as they're right there to ask questions, AND keep the store open so all their profits don't walk out the door under someone's shirt. I WANT them to stay open and viable as I live in the area!! Today, I had to take an unused expensive part back after buying it last week, still in the box, and they couldn't have been more accommodating and pleasant. Refunded in 2 minutes. Been shopping here since they opened and this group managing and staffing this store INSURES I won't hesitate to come back as needed. read more

Autozone - Me, HAPPY after a pleasant trip into Auto Zone on 72nd & Bedford Ave in Benson! :) - Omaha, Nebraska

I've been in here twice in a week, and both times, I've been accused of trying to steal. The first time, I came in to find battery cables that might work for a DIY solar job. I popped open a couple of packages in resealable clam shells. The manager (a guy) came over and said, "You know you're not supposed to open packages, stop it, thank you." I selected the cables I thought I needed and went through the store seeing what else I might need. As I moved towards the front of the store, the manager told another employee to stand by the door in case I tried to walk out with the cables. In total, I bought 2 more things, as I needed them, despite the slights by the manager. Well, the cables would not work. So, I returned them to the same store. I walked directly up to the counter and waited. This time, the manager (female) accused me of walking through the store before coming to the counter. Like I'd walk in and pick something up to "return" it. Good grief. Insulting staff. Despite this spot being conveniently positioned between my house and Home Depot, I will go elsewhere next time. read more

Is there a way to rate a place with zero stars? That would be my vote for this Autozone. I made the mistake of bothering the staff when they were on duty. Upon arrival I usually know where to go in the other stores due to a similar layout. I was not greeted because the staff was too busy comparing shitty tattoos that they had gotten. I walked in without so much as a glance and picked up my items and swiftly brought them to the counter. I was reluctantly sold my items. I had to remind them that I had a rewards card and that really seemed like a burden. Rae was my unrivaled associate who drew the card to ring me up. Just a hint of the rest of the day.. I think next time I will go to O'Reillys read more