I can see why one star, here's another one. Got what I wanted stood at the counter with my money…read morewaiting patiently. (4) employees none said a thing to me especially the one that used the keyboard in front of me. Walked out after two customers came in after me and got served over me. I'll stay with the location on Commerce, (3) times there, (3) times treated well.

Waited in line for ten minutes while a single cashier was working. They didn't have the parts I…read moreneeded. Counted 8 employees working in the store. Poorly managed store. Seems content to keep customers waiting in line, rather than provide prompt good service to customers

bought a 7 year warranty battery for my van. 1 year and a half later; i find out a cell is dead in…read moremy battery. wouldn't be a problem...... except all knechts have closed down/out of business!! dont know where to go from here.

Great customer service. Had rotar for 50% less than o'reilly who ordered wrong parts twice. Highly…read morerecommend this place first. Excellent price and service.

Daughter just bought a new car and the screws for the license plate were missing. We stopped in to…read morepick some up and she asked to borrow a screwdriver so she could install her new plate. One of their employees came out to assist and discovered that the ones we purchased were the wrong size. After a quick refund/replacement he helped finish the task at hand and she was legally on the road. Grateful to have been able to find this out at the store instead of at home, requiring another trip! The pros: - 10% Military Discount (you have to ask) - Free diagnostic checks - Assistance with minor installations (wiper blades, bulbs, license plate frame) - Tools for use - AutoZone Rewards (earn savings with purchases) The cons: - Always busy - You have to ask for help - Military status isn't in my profile While I don't ever look forward to shopping here, when I do, the pros outweigh the cons. Keep some cash on hand to tip in appreciation of the extra services provided (regardless of whether it's free)!

I can't say enough about the incredible help I received from Nicholas Burns at AutoZone in Oregon…read moreCity (Store #1689). I was about 40 miles from home when my truck suddenly shut down while driving on I-5. Thankfully, I managed to get over to the shoulder safely. The truck would crank weakly but wouldn't turn over. I suspected the battery or alternator had gone bad. Before I did anything else, I contacted my roadside assistance provider--only to find out that my account had been accidentally canceled due to an expired card. They told me it would take 72 hours to reactivate, so I was stranded with no backup and 40 miles from home. Towing was going to be way too expensive, and I had very few options. That's when I called the Oregon City AutoZone. I spoke with Nicholas, who quickly found the correct battery for my vehicle. I told him where I was and asked--half expecting a no--if there was any chance he could bring it to me. At first, he was understandably unsure, but he said "hold on a second," and put me on hold. When he came back, he said, "I'll bring it to you." I was blown away. Within 20 minutes, Nicholas showed up on the side of I-5, not only with the battery but he installed it for me as well--completely unexpected and incredibly generous. Once the battery was in, I was able to start the truck and drive to the store. Nicholas was heading out for lunch, so Fernando stepped in and tested my alternator, which turned out to be fine. But when I tried to start the truck again, I had the same issue--a weak crank and no start--and then we both caught a whiff of burnt electrical smell. At that point, the starter was the likely culprit. I went back inside and bought a new starter, and the team loaned me every tool I needed to replace it right there in the parking lot. It didn't take long, and when I finished, the truck fired right up and ran perfectly. What could have been an expensive, frustrating, and exhausting day turned out to be manageable, thanks to the above-and-beyond service from Nicholas, Fernando, and the rest of the AutoZone crew. I was in a tough spot with no help and very few options--and these guys stepped up when they didn't have to. Thank you, Nicholas and AutoZone Store #1689--you've earned a customer for life.

Always have the parts I need. Helpful Staff, they step right in to assist and find the parts you…read moreneed. Good prices and they will talk you through the installation. Been my only auto parts store for years.

This place it my go to for auto supplies in Salem! My husband's family has been going here for…read moreyears, and I am now a faithful customer. They have wonderful variety and are able to quickly order any parts. Multiple times, they have come out to my car to take a look at it, replace a part, or show me how to do something. The customer service here is excellent and I have recommended it several times. I wouldn't go anywhere else!

Went in to buy windshield wipers. The guy behind the counter was unfriendly and borderline rude. He…read moredidn't even thank us...just gruffly handed us the receipt. I'll go where my business is appreciated.

My car was being worked on & we probably had to take atleast 5 trips up here before we were done to…read moreget random stuff we needed. The prices are decent & employees are always nice. They had everything we needed & even rented out big tools if you needed them. We will continue coming here for our automotive needs.

I got lucky and he had a cancellation the next day. He was able to get the parts and have them…read moreinstalled quickly at a decent price.

Tony is an excellent mechanic. Worked on my brakes that had issues and got the problem solved…read more He's very reliable and I would use him again!

DO NOT GO HERE Made…read moreappointment and tire purchase 2 weeks prior. Had the appointment scheduled for 6-7. Got there, they were working on one suv for tires and one more after it and then me, I arrive early at 5 to see if maybe they were gonna be empty but I guess not. Anyways after getting there, they came up to me, checked me in and everything, told me they might be a little late but they will definitely be able to finish the install. After I went inside to look around while waiting and around 40-50 minutes later I got an email saying my appointment was cancelled. I was confused so I went back to the auto center but the door was locked, waited like 5-10 minutes to get someone's attention. Finally and the guy that came to the door told me to wait for his manager because he was busy so I did, keep in mind, I saw him on his phone before even noticing me. Anyways he tells me he won't be able to install the tires and that his employees aren't willing to stay overtime. I came all the way from Sherwood, waited an hour and a half after work and even got there early. A whole waste of time, atleast I was able to pickup my tires I guess but huge waste of time. I should also mention the workers there don't look like they should be working there, they're overweight and slow in the brain, like they can't process the fact that they're car technicians so honestly it might've been a sign that my car would've been messed up if I trusted them.

This place is the absolute slowest place on earth to get your oil changed. It only gets 2 stars…read morebecause of the price. 2 hours for a simple drain, filter, fill is not uncommon here. I am actually writing this in the waiting area. There was one car ahead of me when I got here 1hr 35 minutes ago and they just started working on that one.